HP/Compaq :: Warranty Protocol

Feb 1, 2009

i bought a pavilion dv4 about 4 months ago, so its still under warranty, and recently not only does the battery not charge but the volume button on the panel doesn't work.

when i call HP, will they waste my time by trying to walk me through troubleshooting, or is there a way i can just have the laptop sent in since its still under warranty.

also, im really exposing my ignorance here, but is there any way to just be refunded rather than a repair?

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Jan 8, 2015

Laptop Model: Latitude E5430 vPro

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Nov 14, 2014

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Dell :: Square Trade Warranty Or Warranty?

May 16, 2009

I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.

I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?

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HP/Compaq :: HP Warranty Policy

Mar 30, 2009

I am planning to buy a HP Compaq 8510p. It is an unused opened open box item. The computer has never left the box, I was wondering if I bought the laptop right now the standard 3-year warranty period would begin now.

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HP/Compaq :: Warranty Voided

Jun 16, 2009

I was just talking to a HP cs rep, and he said that if I put in an external HDD, the entire system's warranty will be voided (Even the accidental care). That's a huge , and makes me reconsider dell much more.

Upon thinking about it, if I just placed the hdd that originally shipped with it, there's no way they would know that I was using something 3rd party would they? (unless there's red tape or something i dont know about)

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HP/Compaq :: HP Wants To Charge For Repair Under Warranty

Jan 26, 2009

I have a DV9220US that was purchased last August. Didn't take too long for me to see this notebook runs quite hot. So first the CPU fan starts to make a lot of noise, although still blowing the same amount of air. Then a week later the video goes bonkers in Windows, then within a few hours the notebook will not display any video at all. I call HP, and after 2 calls talking to their not so wonderful or English speaking technical support I get this RMA'd. I have a 2 year extended warranty on this as well. So they get it in and I wait, I am then informed there is a delay in the motherboard.

Well today, I checked the status page, and now it says there will be a service charge of $764! I immediately call them to ask this is, and am told this ia due to spill damage. The one thing NOT covered by the warranty, but happens to be the one thing that did NOT do this. I immediately recognized what was happening was simply the machine had overheated and damaged the GPU. My last HP notebook I had the LCD cut off switch die, and ended up having to send it in twice as the first time they sent it back without doing a thing to fix it.

Considering this notebook did not even last 6 months is just plain ridiculous. Then to ask for $764 to replace the motherboard? I might add that I also work as a HP reseller, and only paid $900 for the notebook + 2yr warranty. Well, it looks like HP will be losing me as a customer, and quite possibly a reseller with this customer service. I can only imagine with the bad economy and slowed sales they have instituted a policy to look for any reason, legitimate or not, to push the costs of repairs and service back on to the customer.

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HP/Compaq :: HP Elitebooks: Global Warranty

Sep 7, 2009

I'm looking at the HP Elitebook laptop range (business laptops) and wondering if they come with international warranty?

If i buy the laptop in the US it comes with "3 years warranty", but it's taking me a lot of (unsucessful) efforts to find out if this warranty is global.

This is the Elitebook range too and info on the net is even more limited!

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HP/Compaq :: HP 6930p: Screen And Warranty

Mar 6, 2010

Does 6930p come with a LED backlight WXGA+ (1440x900) screen? I read somewhere that it would come with a LED backlight WXGA or a CCFL backlight WXGA+.

2nd question: What are the differences between a refurbished 6930p and a canceled order one? Is there a chance to a canceled order 6930 be marked as refurbished?

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HP/Compaq :: Updating Warranty Start Date

Sep 25, 2009

So I bought a sealed box 8530w off eBay. Now I know from previous HP business models that the warranty start date on the online lookup tool starts from the day the laptop was manufactured. This hasn't ever been an issue in the past, since I got previous laptops second hand anyway.

But this one is already nearly 6 months into its 3 year warranty. I guess it has been sitting around sealed in its box for a while.

So...

1. Is there any way I can get HP to update the warranty start date? (I'm getting an invoice from the seller as we speak)

2. Assuming I can, will that new warranty start date be reflected in the online lookup?

3. Will the new warranty start date be transferable if I sell the laptop, or will it only apply to me, with my name on the invoice?

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HP/Compaq :: Battery Dies One Month After Warranty Expires

Feb 18, 2010

One month after my warranty expires, my 12 cell dv5t battery stops dead in its tracks. No warning, no nothing! (Was working fine up until it died, and hadn't even lost much usage time, considering its been used fairly much.) And I have a 3 year extended warranty, that, of course, doesn't cover the battery!

But there's a tiny bit of good news. . . I learned a very good tip ---I didn't know, until I was on the phone with the HP sales guy spending $160 for a new one (double grr) that you can still use your laptop with a dead battery, if you take the battery out! I thought there was no way to use my laptop, and now I can, so at least I won't lose valuable computing time while I'm waiting for UPS. Small consolation, but I HATE it when I don't have access to my computer!

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HP/Compaq :: Warranty/Tech SupportHP Envy 15 Ebay

Apr 21, 2010

since I live in Canada and all and we only have the crap 1st Generation HP Envy 15's... if I were to buy a 2nd Generation one through Ebay.CA (The canadian site, yes they have them on there)....

Would the warranty or any tech support be void because I did not buy it through a valid seller? Or does the tech support just go by the Serial # on the bottom of the laptop?

Only reason I ask is because the last thing I want to do is buy a $2000 machine, in a country that doesn't have them yet, and find myself having problems 2 months in and not be able to do anything about it.

Anyone know?
Or if there is another way I can get a 2nd Gen HP Envy 15 to myself in Canada, without having to go to the border and all that junk, incase I do have problems and need to send it back ever?

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HP/Compaq :: Does Installing An Aftermarket Illuminated Keyboard Void Your Warranty

Nov 1, 2009

I know HP will tell you that it does. But if I had a problem with my computer and had to send it in to be fixed, if I switched it back to the OEM keyboard before sending it in, would they have anyway of knowing that I've been tickering with the keyboard?

Hopefully once people confirm that the HDX 18 aftermarket keyboard will work on the DV8, I'll jump the gun and order one. I really want a backlit keyboard.

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Dell :: Warranty

Jan 4, 2009

I have a Dell XPS1330 and have a problem with it and I dont know if my laptop is still under warranty.

I searched on Dell's website with my service tag and the only thing I found was that I have a "Rapid Response Depot"? What does it mean? Does it mean that I can send my laptop to Dell to be repaired?

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Dell :: Should Buy Warranty And Replacement?

Apr 13, 2010

I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.

Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?

Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.

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Dell :: What Warranty For Studio 16 XPS

Mar 10, 2010

my question is, what's the best value with these warranties? I know I should probably be protected, but should I assume that after 1 year I'd be in the clear anyway? Also, I think the 1645 doesn't come with 2 year warranties (for some reason) so those would be out of the question.

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Dell :: Transferred The Warranty

Nov 12, 2009

The reseller transferred the warranty and this was evident by tech support provided in the first few months of ownership. I recently contacted Dell due to my Nvidia Geforce 8800M graphics card not being disabled by Windows. I assume I have a physical problem with my card..

Dell now says I do not have a warranty, that it was never transferred. I pointed out the early tech support and the fact that I know for a fact the warranty was transferred by the reseller. Dell tells me to recontact the reseller and again have the warranty transferred. The reseller is out of business..

Am I up a creek without a paddle or is Dell sandbagging due to the onslaught of video problems with XPS M1730's..

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Dell :: Warranty Extension

May 28, 2010

To keep is short I was trying to extend the warrant for my xps m1530.The online systems doesnt seem to be working after hitting purchase options the page just keeps reloading with Firefox or IE so its off to the phone.

My first call I get a quote of $169 for a 1 year or $255 plus a $50 rebate for 2 years. Can you imagine I get disconnected? I call back now I get a quote of $179 for a one year and $254 with no rebate available for 2 years. I ask to speak to a supervisor and of course get disconnect again.

Now I try the chat system here is what I got from them.
05/27/2010 02:33:26PMAgent (E&A_RR_Rep_Rick): "for one year, it would be $279, and for two years it's $418.69"
05/27/2010 02:33:48PMAgent (E&A_RR_Rep_Rick): "i could offer a $75 giftcard on either one, but that's the only price i have"


While Im chatting a supervisor calls me and we agree on a deal for $254 for 2 years. I didnt have a credit card with me so said she would call me at 1pm to make the purchase. She calls gets all the information goes off to process it. Comes back no saying it would be $279 for 1 and $418 for 2 with no gift card available.

I asked to speak to her supervisor and of course disconnected again if you can imagine that. Well thanks for letting me vent.Dell has just lost a long time customer.

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Dell :: Latitude OS And Warranty

Apr 6, 2009

Going to purchase an E6500 and am wondering which OS to go with. This laptop will need to play well with the other machines on our home intranet in terms of file/printer sharing and such. Two of these machines have vista home and two with xp home.

The options are:
vista home basic - included in price
vista business - +$50

1. What are main differences between vista home and vista business?

2. Are both the vista home and vista business 64 bit? If not, how important is the whole 32 bit, 64 bit deal?

In addition, some clarification on the warranty options would be appreciated. I did read the description but am still a little confused.

The options are:

3 year limited + 3 year mail in - included in price
So this means 3 year warranty total, possibly no understandable English speaking phone support, and you must mail in the machine for repair .....

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Dell :: Need Warranty With An M4400?

Mar 8, 2009

I'm about to purchase an M4400 as a mobile editing station but I've only got one reservation. Basically, I can buy one with a dell 3 year warranty or I can buy a better speced one for 20% less that doesn't have a warranty as it's from a liquidation of assets sale.

Now, I'm pretty handy with computers/laptop and in the past I've taken apart laptops to replace CPU's, motherboards, hard drives, etc. so I'm fairly comfortable with fixing things when they go wrong. But my question is whether I should expect things to go wrong. I'm especially concerned about the screen and the occurrence of dead pixels. Is this commonplace and how many dead pixels does it take for dell to accept a returns anyway?

At home I have a Dell 2407WFP-HC and I've never had any problems with it. I built my desktop computer myself and I'm not concerned with parts of it going wrong as it's easy to find replacement parts, but the same can't be said for laptops, and there is a significant cost differential!

So, is it worth paying a 25% premium to have the dell warranty? I'm a frugal man, and a penny saved is always a good thing in my book, but not at the expense of having to shell out in 6 months when something goes wrong .....

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Dell :: XPS 1730 Warranty

Mar 31, 2009

I have a 4 year warranty on my 1730, I was considering getting a x9000 processor and installing it myself. Would this void my warranty at all?

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Dell :: 1705 Warranty

Aug 14, 2009

I have a Dell Inspiron e1705 with the following specs:

Dual Core 1.86
2GB RAM
120GB HD
WUXGA
ATI x1400

The warranty is getting ready to end in a few days so I called Dell to see how much it would be to extend it. They gave me a quote of $169 for one year or $255 for two years (complete care would be additional).

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Dell :: Warranty Concern

Dec 29, 2009

Well, let me start off by saying that I received by M1530 at the beginning of this year as an exchange for a Vostro 1500 I had a bunch of little issues with.

To be honest, there was nothing truly wrong with the Vostro 1500, but I'm a sly-talking-Computer-Science-major that was sick of dell support giving me the run-around dozens of times, so I bullied them and got a $1400 system to replace my original $800 purchase

Now the dreaded heat issues related to the 8600m gt are starting to rear their ugly heads. Dell covers this issue a year past the regular warranty, so I have until February or something for the card to die or warrant a replacement.

So my issue is that I originally did not want to deal with dell support so I went ahead and put some AS-5 on the GPU and CPU. Previously I was experiences system shut down during heavy gaming.

The AS-5 only lowered the temperature a couple of degrees average (celsius) and it's been over 200 hours for the curing ......

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Dell :: XPS M170 GPU Warranty

Sep 18, 2008

I am guessing my GPU crapped out on me because when I install video drivers and reboot the system it won't boot into Windows without safe mode. Anyways, is it possible to get a replacement GPU without a warranty? Anything I can talk to about Dell Customer Service about? I'm broke and I just got the laptop.

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Jun 30, 2009

I need to claim on my warranty for my Dell inspiron 1525 (I'm in the UK). I've heard ppl say though that the refurbished laptop they receive can be pretty bad sometimes and in much worse condition then the ones they return.

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Dell :: CompleteCare Warranty

May 30, 2010

I paid extra for 3 years of completecare when I bought my SXPS16. Recently, I found a number of scratches on the inside of the screen and called them up hoping for a replacement screen. They told me that I'd have to send it in. Do I really not have the onsite? I wouldn't have paid extra for the warranty had I known that they wouldn't send a tech if problems arose.

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Dell :: International Warranty

Dec 22, 2008

Has anyone ever used DELL warranty in another country than the one that their systems were bought?

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Dell :: Do I Need To Extend My Warranty?

Feb 27, 2009

My HDD is defective, so i send my laptop to Dell support.
I also told them that my screen have grainy issue, so they might check it and hopefully they will do something about that (but not big issue though)

My 1year basic warranty will expire this June 2009, do i need to extend it more for 1 or 2years because of what happen to my HDD? I'm thinking of keeping this laptop until 2012

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Dell :: Warranty, Is It Worldwide?

Apr 10, 2010

Is the Dell warranty WorldWide? Im thinking of purchasing a laptop here in germany, but most likely i will get it right before i fly off to hong kong. what happens if 2 or 3 days later the thing breaks?

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