HP/Compaq :: Warranty/Tech SupportHP Envy 15 Ebay
Apr 21, 2010
since I live in Canada and all and we only have the crap 1st Generation HP Envy 15's... if I were to buy a 2nd Generation one through Ebay.CA (The canadian site, yes they have them on there)....
Would the warranty or any tech support be void because I did not buy it through a valid seller? Or does the tech support just go by the Serial # on the bottom of the laptop?
Only reason I ask is because the last thing I want to do is buy a $2000 machine, in a country that doesn't have them yet, and find myself having problems 2 months in and not be able to do anything about it.
Anyone know?
Or if there is another way I can get a 2nd Gen HP Envy 15 to myself in Canada, without having to go to the border and all that junk, incase I do have problems and need to send it back ever?
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Apr 1, 2010
I've bought through ebay an envy 15 (1st gen), and the overheating issues began from first day. It shuts down frecuently, when playing most of them. Seller tells me to send it to HP, but I think they will have the PC for a long time, and they will return it in the same conditions. I have the posibility of send the pc back to the seller... What do you think about HP's assistant? Do you really think they could fix the overheating problem?
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May 14, 2009
I have been VERY happy with the tech support that I have received form HP. I had some problems with the speaker on my DV7t-2000, and the HP tech support has been very helpful. They originally told me (after a phone conversation/attempted fix) that they would be sending me a box to send the computer in for a fix. I just got off the phone with them, and they told me that they will be sending a new version with updated specifications, mainly a 2.26ghz quad core processor (up from a 2.4ghz dual core), and 500gb worth of hard drive space (up from 320gb). They will also be giving me a fingerprint scanner and a more powerful wireless card.
All in all, I have to say that they have been FANTASTIC. I have heard horror stories about HP, but they seem to be just fine.
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Sep 22, 2009
i've just received my repaired dv2310 back from HP due to a motherboard failure. everything is back to normal now.. boots fine, although GPU temp still a little on the hot side. its at 81C now and the only thing i'm doing is typing this message. CPU temp around 55-60C light load. (Turion 64x2 1.6ghz)
but one major issue.. the HP tech SCRATCHED MY SCREEN! theres several nicks on the upper left portion.. its very obvious when i am looking a blank white page..
should i call HP and complain? would there be a case? I did take some pics of the laptop and screen before I shipped it just to prepare for situations like these. so anyone's screens got scratched up and went after HP for a replacement?
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Sep 2, 2009
im thinking about buying a blu ray driver for the studio xps from ebay and replacing it with the one i have now. would that be an easy thing to do?
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Apr 25, 2008
I don't know if anyone here has noticed, but there have been a crapload of FX3500s going for around $150 recently. There are still a few up for auction. You just need to look under "fx3500" when you search. Sure, they are used, but they are stated to be in working condition.
I was going to get one myself, but it would be an incremental upgrade from my 2500, and I didn't think the hassle of buying one and installing it would be worth rolling the dice for a slightly higher OC. Plus, the guy has good feedback, but nobody had given feedback for these particular cards last time I checked. This is important because the guy can't seem to get his part numbers right. From the information I have, the CG129 and YF209 (both of which are given in the description) are the FX2500 and 7900 GS, respectively. I would want to be sure I was actually getting a 3500.
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Apr 25, 2009
I've been watching for a studio remote for a while on eBay (they only seem to every have the older grey style available) and I see there's a guy on there selling a bunch of them new for $19 shipped free.
Use microsoft cashback for 14% off, or it looks like he takes offers.
I guess Dell dumped a bunch of them now that the 1555 can't use a remote.
http://cgi.ebay.com/ws/eBayISAPI.dll...m=180347424369
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Jun 9, 2009
So I see lots of refurb'd Studio XPS 16s on ebay at very competitive prices (like a couple of hundred $ off dell.com).
The ones I am looking at includ warranty transferred to buyer - seller has 100% (or near) feedback.
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Dec 29, 2007
There is someone selling a Quadro FX 2500m for 450$, I thought these things went for about 150. And for the 450 bucks for a 7950 GTX, I could buy a 8800 GTX for my desktop.
Maybe the supply will increase to drive the prices down, although I don't know where they would be getting the equipment.
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Oct 30, 2009
I had a dell inspiron that was changed to a precision system and i tried going to the online tech support but they do not give tech support to precision systems which i kind of find annoying as my landline is my cell phone and going thru tech support during the day kills my minutes.
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Jul 23, 2009
I'm looking at my new SXPS 16 and on the right side of the glossy lid it looks like they didn't finish glossing it or it jammed up.
Also when I run my hand over it it feels rough compared to the glossy rest of the lid. Also you can only see it at angles not looking straight down
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Mar 19, 2009
This is a long story of various experiences ive had with dell tech support and dell technicians.
It all started when i was 3 years old, my mommy was out for dinner and i.... oh wait... wrong story lol.
okay so when i bought this xps m1530 i knew about all the GPU issues and i was OK with that,
becasue the m1530 is an amazing machine, but some months ago it started giving me green screens and high temperatures, so i figured i should talk to dell about it, and this is what happened .....
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Jun 21, 2009
My AC Adapter port on my 11 month old VAIO FW came loose and it's not charging. Simultaneously I think my AC Adapter simply broke.
Sony is mailing me a new AC Adapter and is having a tech come to my house to fix the port. Anyone have experience with this
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Apr 15, 2010
I'm considering buying the Sony Vaio Z online at Amazon or Ebay. New.
If the seller has like 1000+
positive reps and is like a star-seller. Would you consider the purchase safe? I'm a newbie when it comes to amazon/ebay
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Jan 24, 2009
Has anyone buy Vaio Z battery from ebay?
I saw a few for sale there now.
Some look original? Or OEM is OK?
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May 16, 2009
I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.
I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?
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Jan 15, 2009
I am scheduling an appointment to get the motherboard and trackpad of my XPS M1530 replaced.
I am having them do it at my work and my boss says its ok as long as they don't take to long. Who has had them do this before and how long did it take? I have heard times as low as 20 mins or as high as two hours.
I really hoping that it will only take like a half hour since I feel awkward doing this at work but i need it done.
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May 17, 2010
I think the dell tech who was supposed to replace the heatsink also disabled 2 of my cores on my corei7 quad. On cpuz it is only showing up as 2 and same with on device manage
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Apr 9, 2010
I have been trying to access the Dell Live Tech Support Chat for the past 3 days and have had no success. I keep getting a message saying that chat is closed or all reps are busy. Is everyone experiencing this problem?
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Oct 26, 2009
so today I took the plunge of buying a 9 cell battery for my m1530 in ebay it was a 7200mah/85mWH. I was wondering if anyone bought this battery here before and if its any good?
i looked at genuine dell batteries and its out of my budget...and my 6 cell can only hold an hour of charge after 1 and a Half year of use.
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Mar 30, 2009
I am planning to buy a HP Compaq 8510p. It is an unused opened open box item. The computer has never left the box, I was wondering if I bought the laptop right now the standard 3-year warranty period would begin now.
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Jun 16, 2009
I was just talking to a HP cs rep, and he said that if I put in an external HDD, the entire system's warranty will be voided (Even the accidental care). That's a huge , and makes me reconsider dell much more.
Upon thinking about it, if I just placed the hdd that originally shipped with it, there's no way they would know that I was using something 3rd party would they? (unless there's red tape or something i dont know about)
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Feb 1, 2009
i bought a pavilion dv4 about 4 months ago, so its still under warranty, and recently not only does the battery not charge but the volume button on the panel doesn't work.
when i call HP, will they waste my time by trying to walk me through troubleshooting, or is there a way i can just have the laptop sent in since its still under warranty.
also, im really exposing my ignorance here, but is there any way to just be refunded rather than a repair?
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Aug 14, 2009
I see a lot of chargers but they don't include the power cable. Seems there are a few chargers that say they're genuine for about $30.
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Jul 4, 2008
I've been trying to find these cards for a while.. I've been searching for "dell FX3500", "FX3500", "FX3500M", same for the others, etc.
I can't find these cards for my 9400.. There's a lot of 7900Gs, but that's the card I already have!
Are there specific codes for those parts? I know the 7900GS is DG008, but I don't know of any for the cards I want.
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Jan 26, 2009
I have a DV9220US that was purchased last August. Didn't take too long for me to see this notebook runs quite hot. So first the CPU fan starts to make a lot of noise, although still blowing the same amount of air. Then a week later the video goes bonkers in Windows, then within a few hours the notebook will not display any video at all. I call HP, and after 2 calls talking to their not so wonderful or English speaking technical support I get this RMA'd. I have a 2 year extended warranty on this as well. So they get it in and I wait, I am then informed there is a delay in the motherboard.
Well today, I checked the status page, and now it says there will be a service charge of $764! I immediately call them to ask this is, and am told this ia due to spill damage. The one thing NOT covered by the warranty, but happens to be the one thing that did NOT do this. I immediately recognized what was happening was simply the machine had overheated and damaged the GPU. My last HP notebook I had the LCD cut off switch die, and ended up having to send it in twice as the first time they sent it back without doing a thing to fix it.
Considering this notebook did not even last 6 months is just plain ridiculous. Then to ask for $764 to replace the motherboard? I might add that I also work as a HP reseller, and only paid $900 for the notebook + 2yr warranty. Well, it looks like HP will be losing me as a customer, and quite possibly a reseller with this customer service. I can only imagine with the bad economy and slowed sales they have instituted a policy to look for any reason, legitimate or not, to push the costs of repairs and service back on to the customer.
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Sep 7, 2009
I'm looking at the HP Elitebook laptop range (business laptops) and wondering if they come with international warranty?
If i buy the laptop in the US it comes with "3 years warranty", but it's taking me a lot of (unsucessful) efforts to find out if this warranty is global.
This is the Elitebook range too and info on the net is even more limited!
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Mar 6, 2010
Does 6930p come with a LED backlight WXGA+ (1440x900) screen? I read somewhere that it would come with a LED backlight WXGA or a CCFL backlight WXGA+.
2nd question: What are the differences between a refurbished 6930p and a canceled order one? Is there a chance to a canceled order 6930 be marked as refurbished?
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Jun 8, 2009
When I recieved my xps, my screen had a ton of dust/debris in between the plastic cover and the lcd.
I called dell and they set up a service call. Is taking off the screen a very involved process?
will my laptop still be the same once they put it back together? anything I should ask the tech to do to make sure he doesn't mess it up?
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Dec 19, 2009
i have acer 8930g 644g32mn and was wondering if its fully HD. it says 1080playbak 16:9 cinematic or somat. i checked my screeen resolution and its 1680 x 945 so that means its not fully HD?
secondly i upgraded to windows 7 vie acer upgrade kit, not am having problems, when i swith my laptop off it wont shut off properly i see a blue screen for a few seconds and then it suddenly goes off, when i turn it on then i get a message like start windows normaly which appears if u just shut it off via the button. i think mavcafee is causing it, when i did a full scan it quarantined some files after that the laptop is actin a lil funny, this doesnt mean is macafee, i got malwarebytes and that did the same in fact iit messed it up completely than god i could do system recovery lol the laptop wudnt turn on.
and lastly how come acer empowering technology doesnt work any more i downloaded on it just crashes i dont think itrs compatible with win 7,
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