Change It :: HP Return Policy

Nov 8, 2009

I am trying to get some basic information on return policies from some different places that sell HP notebooks.

Since I live over three hours driving distance one way from any major electronics store that may carry the HP Envy 15 (such as Best Buy) I am left with the only alternative to see about purchasing a computer online. I'm not completely sure, however, that it will completely fit my needs exactly. So I am trying to find out where I might be able to order an Envy 15 but also have some reassurance that if I do wish to return it for a refund I can do so within a reasonable time.

Sometimes it's hard to tell what places have for their refund policy, especially online. Again, I'd have to be sure that the place offers return for refund and not just return for replacement.

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Dell :: Return Policy

Mar 14, 2010

It seems as if they only refund products that are within the 21 days after the order. But my laptop, specifically the studio 1558, had to be delayed, and I received it after the 21 days. Now I've had this laptop for 5 days and there was at least one random shutdown a day, which seems to be a very common problem to many people with this particular laptop.

Is there a way to refund this laptop?

Or are there exceptions?

They did in fact asked me whether I still wanted to resume the order the laptop, as they were waiting for a piece of hardware about 2-3 weeks after i placed the order; however, this seems like a coincidence or an extremely poor business tactic, as they probably have known about this flaw.

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Dell :: Return Policy?

Jun 2, 2009

I just got the M1730 last week, but I found a few detects such as lighting problems on my screen when it is pitch black.

The bottom and top parts have light leaking ( I'm guessing thats what you call it ). Also when I move my laptop, i see two circles appearing on my screen (Same effect as if you touched the screen)..

They disappear after like 5 seconds, but it gets annoying seeing them whenever you move your laptop.

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Sale It :: HP Return Policy

May 28, 2010

I really want the Envy 14. but I really need a laptop. but I REALLY want the Envy 14...

how is HP with their return policy? Have any of you ever had any bad experiences with returning a laptop to them?

if you haven't guessed, I'm thinking of ordering a laptop now (probably the dm4t) to use for the next month, returning it, and ordering the 14 when it is released.

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Dell :: Outlet Return Policy

Jun 20, 2009

Does the Dell Outlet offer the same 21-day return policy as the regular dell online store?

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Dell :: Has .com Changed Return Policy

Apr 29, 2009

I keep reading in this thread about Dell's no questions asked 21 day return policy. Dell.com is stating returns will have a 15% restocking fee in addition to shipping charges.

I'm assuming this does not apply if there is a problem with the system. However, if it's under warranty, won't they just send a tech out instead of accepting the return?

Has anyone completed a return with the last month or so?
If so, can you let us know how it went?

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Dell :: Does Anybody Know About UK Return Policy? Must Be Unused?

Apr 7, 2010

I know here is for laptop, but I like to ask some question?
I have purchased a Dell Monitor on UK Dell website, and I was going to cancel the order but it was too late to cancel because It has been shipped,

so I have went to Dell return policy online and it said after recieve the product, must contact customer service in 7 days for arrange return collection and refund will be given after the Item is been receive by Dell

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Dell :: Return Policy For Employee

May 9, 2009

1. The bought system is on the name of a Dell employee. So is it possible 4 me 2 return it?

2. Does Dell give 100% money back in this case?

The reason why I want 2 return it is that the employee thru which the system was ordered messed up the upgrades and also cheated me. When I received the system, there were three missing upgrades out of the eight upgrades ordered:

1. I had ordered a Topo Black Colour. I got Jet Black.

2. I had ordered 7200 rpm drive. I got the 5400 one.

3. I had ordered 5300 Wifi Card. I got the 5100 one .....

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Dell :: Total Satisfaction Return Policy

Apr 10, 2010

I've order a Alienware MX17 r2 and return it within the 30 days return policy. First it's very heavy my wife can hardly lift it up never mind carry it around then I donít really play games that much It had only one video card with the 920 processor the only think I liked it was the screen 17í LED RGB So after reading some info regarding the Studio XPS 16-47 I returned the Mx17 and order the 1647 with RGB LED (not received as yet) the MX17 r2 cost me $3500.00 mean time I got refunded only $ 3150.00

Dell took 10% from me $ 350.00 Iím pretty P_OFF that it is a lot of money Iím not a rich man Iíve returned another laptop before within the 30 days and Dell give me a full refund. When I called customer care and complain I was told that the finance department would look into and it would take 3 business days before I should call back.

Iíll be calling on Monday or Tuesday and if Dell itís not going to refund me the rest of my money I donít know what I should do next if tell them to stop the order of my new Studio or what Even if I do that Iím out of $ 350.00 with no computer. I live in Canada and this is the dell site that I've read ...

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Dell :: 21 Day No Questions Asked Return Policy?

Feb 16, 2009

with no restocking fee for items purchased from the outlet?

ah, here it is http://www.dell.com/content/topics/s...n&s=dfb&~ck=mn

it doesnt say anything about a restocking fee though...but i guess it does say that youll get the price of the system back. so...nm? sorry!

Allfiredup is the most helpful member at NBF i swear.

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Dell :: Policy For Replacement

Jul 21, 2009

so i had a e1705 that went bad so i got a new xps 1730 as replacement. so it has been acting up where it will shutoff while working for no reason and from what i have read most xps problems become nightmares so if for wot eva reason dell can not fix my 1730 what will dell replace it with?

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Dell :: Replacement Policy

Apr 21, 2010

So i called Dell today to try and get a replacement for my broken XPS and was told that although my laptop would probably have qualified for a replacement, it has been too long since the last repair for it to qualify.

The rep said that in order for a replacement to be issued the laptop must break within only 1 month of the repair. So after about 1.5 hours on the phone i am getting a guy to come fix it within the next couple of days.

I still want a replacement as this laptop no longer fits with my needs and i know it will break down eventually again anyways whether it be in a month or in a year.

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HP/Compaq :: HP Warranty Policy

Mar 30, 2009

I am planning to buy a HP Compaq 8510p. It is an unused opened open box item. The computer has never left the box, I was wondering if I bought the laptop right now the standard 3-year warranty period would begin now.

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HP/Compaq :: Policy Of Returningenvy 15

Mar 24, 2010

am i able to get a refund of my hp envy in the us? I just got it 3 days and i am very un happy because purplish webcam quality, after full charge my battery and i restart it can boot into window. what policy Hp have in us. Currently im in uk and i bought it from us.

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Dell :: New Policy No Replacement Systems

Dec 15, 2009

I have a xps m1710 the graphics card has failed and has been replaced last week. This failed after 2 days!

Dell have repalced fans x2 CPU Heatsink and nv7950gtx already.

they now need to change graphics card again, LCD and Base plastics.

have requested replacment system like others and this has been refused i have appealed this all the way to CEO office and they state the new policy is no replacement systems, no refunds and i have to wait.

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Acer :: 1410 Warranty Policy

Nov 16, 2009

I just bought an AS1410 SOLO last month and yesterday it would not boot up at all. Called Acer tech support and they said send in for the warranty work on the notebook.

The thing is I have to pay for the shipping and to send in their defective product. Is it Acer policy? If it is then it sucks. I have a ThinkPad T43p and when I needed to send it in for warranty work, Lenovo sent me a prepaid box and all I have to do is drop the box off at any UPS store. I forgot to mention that the tech support personnel, their attitude are like I don't give a damn about your problem, you're already bought our product and you need our support now. So give it another thought before you buy any Acer product.

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Acer :: What's The Driver Update Policy

Dec 21, 2009

I have a new Aspire 8935G with Vista 32 preinstalled.

Take audio drivers for example.

Acer update site reports Realtek audio driver version 6.0.1.5847 for my system.

If I switch to Seven 32, it reports 6.0.1.5915.

If I look for Aspire 8940G, Vista 32 (same audio hardware as mine), I see 6.0.1.5918, and, finally, 8940G Seven 32 has 6.0.1.5930.

They are all different from official Realteak drivers: they are at version 2.39 and lacks a control panel element (from Realtek...) that is present in the Acer divers, the one with the desk picture and the speakers around the room.

First question is: does Acer ever update drivers for different system or they just offer the drivers that were present in the retailed system?

Second: how comes the Realtek drivers lack the control panel component?

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Dell :: SXPS 1640 Replacement Policy

Oct 27, 2009

Under what conditions will Dell Canada replace a brand new Studio XPS 1640 laptop? I'm currently having my motherboard replaced and they put in the wrong 1, so I'm getting it replaced AGAIN.

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Acer :: : Policy On Dead And Stuck Pixels

Apr 29, 2010

Finally got my 1810T today and was disappointed to find that it had no less than six dead and stuck pixels littered around the screen.

I have wiped the screen with a microfiber cloth and have used a compressed air duster to make sure.

Just upset that I spent $$$ for this thing and it comes to me with so many dead and stuck pixels.

What are everyone's experience(s) regarding dead and stuck pixels on these units?

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HP Envy 6 OS/Software :: Set Group Policy Not Available In This Edition Of Windows 8.1?

Apr 14, 2010

Right before I used my recovery partition on the Envy 6 i bought less than a month ago, I tried setting group policy in order to take control of my Administrator account. I got an error message:  "Group Policy is not a feature of this edition of Windows 8.1."
 
I have experienced security issues My Envy 6 (in my opinion, nothing to envy about it...) since I got it.   
 
What happens, first and foremost, is that someone other than I hijacks my computer and starts using my machine as a distributed resource.  When I look at the resource monitor, memory usage stays at a steady level around 30%; the Window for the disk (Disk 0, I presume) stays at about 100%, for many minutes after I start working.  There is evidence that copies of the countless Apps are being pushed through that channel to someone unknown to me. 
 
In other words, it is as if I were working in a large company where administrators are able to share my computers memory and storage (and also, copies of programs on my machine) with others. 
 
Yesterday, the fourth time I used my security partition, (after I had looked in the Task Manager and seen more than 50 tasks scheduled to run only when the machine was idle and it was on AC power) I decided to see what would happen if I let the fully charged battery work. 
 
What I saw was a machine freaking out.  I saw a sequence of screen shots first four, then  a flash of a task checklist, then a series what looked like screen shots again--this time fourteen of them.  I watched this happen three different times.  Then, the machine prompted me for a "Capital A Administrator" password, which I did not have. 
 
I looked around at resources here and at Windows, and discovered that I could access boot options by turning on the machine and pressing the Escape key.  I ran through the list of options there, and finally chose EFI, where I eventually dsicovered two different ways to boot to an unknown internet address.  That's when decided another tip to Geek Squad was in order (I bought their service contact when i bought the machine, what the heck).  This time there was pretty much incontrovertible evidence that something was wrong at the Internet security level.
 
I realized this is way to much information.  I will simply once again ask the question:  Is it possible that my brand new machine really does have an edition of Windows 8.1 that doesn't include the capability for group Policy management?  

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HP/Compaq :: Dead Pixel Policy Onbusiness Class Netbooks

Feb 10, 2009

I'm looking into buying a mini 2140 and was just curious about the risk and warrant of bad pixels on the more business class models of netbooks.

I know the screen resolutions are smaller, so there's less risk of getting a faulty pixel, but I'm curious to my options if I purchase one and there's even a single dead or bright one on there. Am I able to exchange it? Is the policy different for business class models? Are bad pixels less common in these netbook screens (roughly 1024X600)?

Even more general, are bad pixels much less possible in these days of manufacturing? My last few displays were perfect and knowing my luck, the laptop I really want will have a bad one.

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Dell :: Return ...

May 8, 2009

I just requested refund for my laptop and booked an appointment for the collection on 12-May-09.

I have looked many threads in this forum and everyone said the label of return authorization code has to be printed off and stick it on the box.

But I asked for that thing on the phone and they said I do not need to do this, they told me what all I have to do is just put everything back to the original box and wait for someone to collect it, and then the system will check it for me to give me back the money.

I have made another call to confirm this and she told me the same thing

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Dell :: Studio Return ?

Apr 30, 2009

I have posted this before, but I am getting really tired of Dell's customer service (after 2 non working units!) and this one was my screw up

The Studio 17 is too bulky and heavy; I wouldnt mind getting a 15 with the same specs or even an inspiron or Vostro-

There are several good deals with Vostros- are there any advantages to the Vostro line?

So How would I go about getting Dell to accept a return of the studio w/o a restocking fee---

Could I just tell them that the bottom and top of the computer get exceedingly hot and the machine randomly turns on and off?

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Dell :: Studio 17, 21 Day Return, And HP

Mar 14, 2009

I have been using my new studio 17 for the last three days had several questions that I would appreciate input on. First my MO: Most of my laptop computing is word processing, net surfing, picture stuff, occasional spreadsheet, occasional movie, no gaming. Most of my laptop use is sitting up in bed with the machine on my lap, balanced on my right leg, or set down on the bed to my right side, or sitting in the recliner with the unit on my lap, or on the back deck with unit on my lap. Only travel with the laptop 1-3 times per year (car travel).

I'm coming from a 2001 dell latitude 14" machine which has been stone cold reliable but of course severely outdated. I'm old and not concerned with the style or look of a computer, I have old eyes and need easy to read screens and font sizes. I tend to buy more computer than I need initially and keep it for many years past when people would normally upgrade. I tend to be more concerned with ergonomics, user friendliness, and robustness of design than I am with processor speed, video cards, memory etc. The one exception here is I really like/need a bright clear display.

My studio 17 is configured with the T6400, 4gb ram, backlite keyboard, wled 1440x900 display, ATI HD 3650 etc.

Initial impressions
Good: It is of course much faster than my 2001 dell, especially on boot up and shut down. The clarity and brightness of the display is a beautiful thing and the viewing angles are good as well. I pulled up an instant movie from netflix and it is very impressive, although the movie didn't play fullscreen as there was about an inch of unused screen on either side of the movie. The backlite keyboard is nice.

Uncertain:
- Maybe it is my imagination but the keyboard on this thing seems squishy. Almost like it is uneven and set too low in the chassis. The keys have very little tactile feedback. A number of times now I've been flying along wordprocessing and find that even though I pressed the key the entry was never made.

- There is quite a bit of flex in the screen it seems. I learned real quick to make sure to grasp the screen right in the middle when closing/opening the lid. It's a bit disconcerting to see the dell symbol on the back of the lid distort when the screen flexes as you close the lid if you don't grasp it right in the middle.

- There are no standoffs at the top of the screen to keep it from contacting the palm rests when the lid is closed. Picking the machine up with one hand in the center front as I normally do results in the lid flexing and touching the palm rest in the camera/mic area at the top of the display.

- While there is a boatload of screen real estate, the icons/text are small which is not good at all. Can these be increased in size without loosing any clarity? I need all aspects of the display - icons, text, menus, etc bumped up in size a bit.

- While I like the 17" screen, and I thought the number pad would be nice to have, I really dislike that the it causes the alpha keyboard and corresponding touch pad to be offset to the left of the chassis. The touch pad obviously has to be centered relative to the alpha keyboard for proper word processing and data entry. This is not that big of an issue when the machine is used on the desk but it causes an imbalance when used on the lap. In order to use the machine with keyboard/touchpad centered the whole machine has to be shifted to the right which causes the right side to tip over to the right. In short it makes it very awkward to use this machine on anything other than a desk. In addition, I think compounding this lap unfriendly nature is the whole gigantic hinge design and how deep this laptop is.

I fully understand that this machine is marketed as a "desktop replacement" and maybe I would be better served with a 15" model. What would be really nice though is to have the 17" screen, lose the number pad, and center the alpha keyboard and touchpad in the center of the chassis. This would make laptop computer more user friendly.

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Dell :: How Do I Return Mini 9

Nov 25, 2008

i just checked dell.ca, now they have red one and 32GB ssd. i haven't received my dell mini, i called dell, they say my order is already shipped. how do i change or make return and order the new one?

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Dell :: Possible To Return A PC Just Because Of Poor CS?

Aug 28, 2009

I am aware this is Notebook review but I figure Dell is Dell and it could apply to all Dell branded products.

I ordered a Dell PC 2 weeks ago. It has been 'In Production' for 2 weeks now. I phoned CS today and I was transferred a total 8 times due to no one being able to match my Name with my order number.

I finally get through and they tell me that a part was on back order (i never received any emails about this and no notification on my confirmed order page before I checked out) .....

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Dell :: Complex Return?

May 19, 2010

I ordered it on May 10th and shipped May 16th. I was expecting it to take at least another week.

I was hoping that before it went into the shipping stage I could contact my sales rep and replace the single 5870 with crossfire 5870's when they came out.
Lo and behold, the day after my order is passed the line of return, the cards are released.

I ordered another M17x with crossfire cards later that Monday and now that order has an EDD of June 4th.

My predicament, can I open my first M17x and fiddle around with it for a few days to see if a single 5870 is all I need, and then return it if is not as much as i need, without having to pay a restocking fee?

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HP/Compaq :: HP HDX16t: Return

Jul 23, 2009

i ordered an HDX16t for college recently, and I realized I didn't order it with the backlit keyboard I wanted.. yeah i was dumb but college is still a month away so when it arrives, would it be free for me to return it ?? i also used a coupon code NBZ2897 which gives $250 off.. so when the laptop comes the coupon will be expired. does that mean i have to pay that extra? or can i just return it and just pay the extra $50 for the backlit keyboard, whether a backlit keyboard is worth all this trouble are welcome too haha i mean i dont gota look at the keyboard when i type but i still think having 1 would be nice

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Dell :: Want To Return My Vostro 1510

Apr 11, 2009

I received this dell laptop on 3rd of march 2009 and ever since I got this laptop, my life has been a living hell. I've written about my problems before:

Vostro 1510 - touchpad/keyboard problems

Basically, I've wasted plenty of time chatting with dell representatives and they have already replaced my touchpad (twice), heat sink, fan, motherboard, keyboard in such a short span.

I've tried switching to different operating systems and it hasn't helped me in any way. Now, when I try to contact dell representatives, they tell me that its not a hardware problem since the hardware has already been replaced and so they just give me the same software solutions (reinstall os, reinstall drivers) as before without even listening to my problems. One time this representative even cut off the line. Now what I want to ask is : can i return this laptop now ? I know that my 21 day period is over but my work is really suffering right now because of this laptop.

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Acer :: Keep AA1 Or Return For A HP Mini 2140

Feb 26, 2009

I have until Monday to return my AA1 to walmart. So far I do like it and find the netbook really useful. I'm debating whether to return it and spend 170 bucks more for the hp minii 2140. The AA1's keyboard IS a little cramped, but I can still type good on it.

As biased AA1 owners, what do you think and what made you choose the AA1 over others?

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