Dell :: Possible To Return A PC Just Because Of Poor CS?

Aug 28, 2009

I am aware this is Notebook review but I figure Dell is Dell and it could apply to all Dell branded products.

I ordered a Dell PC 2 weeks ago. It has been 'In Production' for 2 weeks now. I phoned CS today and I was transferred a total 8 times due to no one being able to match my Name with my order number.

I finally get through and they tell me that a part was on back order (i never received any emails about this and no notification on my confirmed order page before I checked out) .....

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Dell :: Return ...

May 8, 2009

I just requested refund for my laptop and booked an appointment for the collection on 12-May-09.

I have looked many threads in this forum and everyone said the label of return authorization code has to be printed off and stick it on the box.

But I asked for that thing on the phone and they said I do not need to do this, they told me what all I have to do is just put everything back to the original box and wait for someone to collect it, and then the system will check it for me to give me back the money.

I have made another call to confirm this and she told me the same thing

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Dell :: Return Policy

Mar 14, 2010

It seems as if they only refund products that are within the 21 days after the order. But my laptop, specifically the studio 1558, had to be delayed, and I received it after the 21 days. Now I've had this laptop for 5 days and there was at least one random shutdown a day, which seems to be a very common problem to many people with this particular laptop.

Is there a way to refund this laptop?

Or are there exceptions?

They did in fact asked me whether I still wanted to resume the order the laptop, as they were waiting for a piece of hardware about 2-3 weeks after i placed the order; however, this seems like a coincidence or an extremely poor business tactic, as they probably have known about this flaw.

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Dell :: Studio Return ?

Apr 30, 2009

I have posted this before, but I am getting really tired of Dell's customer service (after 2 non working units!) and this one was my screw up

The Studio 17 is too bulky and heavy; I wouldnt mind getting a 15 with the same specs or even an inspiron or Vostro-

There are several good deals with Vostros- are there any advantages to the Vostro line?

So How would I go about getting Dell to accept a return of the studio w/o a restocking fee---

Could I just tell them that the bottom and top of the computer get exceedingly hot and the machine randomly turns on and off?

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Dell :: Studio 17, 21 Day Return, And HP

Mar 14, 2009

I have been using my new studio 17 for the last three days had several questions that I would appreciate input on. First my MO: Most of my laptop computing is word processing, net surfing, picture stuff, occasional spreadsheet, occasional movie, no gaming. Most of my laptop use is sitting up in bed with the machine on my lap, balanced on my right leg, or set down on the bed to my right side, or sitting in the recliner with the unit on my lap, or on the back deck with unit on my lap. Only travel with the laptop 1-3 times per year (car travel).

I'm coming from a 2001 dell latitude 14" machine which has been stone cold reliable but of course severely outdated. I'm old and not concerned with the style or look of a computer, I have old eyes and need easy to read screens and font sizes. I tend to buy more computer than I need initially and keep it for many years past when people would normally upgrade. I tend to be more concerned with ergonomics, user friendliness, and robustness of design than I am with processor speed, video cards, memory etc. The one exception here is I really like/need a bright clear display.

My studio 17 is configured with the T6400, 4gb ram, backlite keyboard, wled 1440x900 display, ATI HD 3650 etc.

Initial impressions
Good: It is of course much faster than my 2001 dell, especially on boot up and shut down. The clarity and brightness of the display is a beautiful thing and the viewing angles are good as well. I pulled up an instant movie from netflix and it is very impressive, although the movie didn't play fullscreen as there was about an inch of unused screen on either side of the movie. The backlite keyboard is nice.

Uncertain:
- Maybe it is my imagination but the keyboard on this thing seems squishy. Almost like it is uneven and set too low in the chassis. The keys have very little tactile feedback. A number of times now I've been flying along wordprocessing and find that even though I pressed the key the entry was never made.

- There is quite a bit of flex in the screen it seems. I learned real quick to make sure to grasp the screen right in the middle when closing/opening the lid. It's a bit disconcerting to see the dell symbol on the back of the lid distort when the screen flexes as you close the lid if you don't grasp it right in the middle.

- There are no standoffs at the top of the screen to keep it from contacting the palm rests when the lid is closed. Picking the machine up with one hand in the center front as I normally do results in the lid flexing and touching the palm rest in the camera/mic area at the top of the display.

- While there is a boatload of screen real estate, the icons/text are small which is not good at all. Can these be increased in size without loosing any clarity? I need all aspects of the display - icons, text, menus, etc bumped up in size a bit.

- While I like the 17" screen, and I thought the number pad would be nice to have, I really dislike that the it causes the alpha keyboard and corresponding touch pad to be offset to the left of the chassis. The touch pad obviously has to be centered relative to the alpha keyboard for proper word processing and data entry. This is not that big of an issue when the machine is used on the desk but it causes an imbalance when used on the lap. In order to use the machine with keyboard/touchpad centered the whole machine has to be shifted to the right which causes the right side to tip over to the right. In short it makes it very awkward to use this machine on anything other than a desk. In addition, I think compounding this lap unfriendly nature is the whole gigantic hinge design and how deep this laptop is.

I fully understand that this machine is marketed as a "desktop replacement" and maybe I would be better served with a 15" model. What would be really nice though is to have the 17" screen, lose the number pad, and center the alpha keyboard and touchpad in the center of the chassis. This would make laptop computer more user friendly.

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Dell :: Return Policy?

Jun 2, 2009

I just got the M1730 last week, but I found a few detects such as lighting problems on my screen when it is pitch black.

The bottom and top parts have light leaking ( I'm guessing thats what you call it ). Also when I move my laptop, i see two circles appearing on my screen (Same effect as if you touched the screen)..

They disappear after like 5 seconds, but it gets annoying seeing them whenever you move your laptop.

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Dell :: How Do I Return Mini 9

Nov 25, 2008

i just checked dell.ca, now they have red one and 32GB ssd. i haven't received my dell mini, i called dell, they say my order is already shipped. how do i change or make return and order the new one?

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Dell :: Complex Return?

May 19, 2010

I ordered it on May 10th and shipped May 16th. I was expecting it to take at least another week.

I was hoping that before it went into the shipping stage I could contact my sales rep and replace the single 5870 with crossfire 5870's when they came out.
Lo and behold, the day after my order is passed the line of return, the cards are released.

I ordered another M17x with crossfire cards later that Monday and now that order has an EDD of June 4th.

My predicament, can I open my first M17x and fiddle around with it for a few days to see if a single 5870 is all I need, and then return it if is not as much as i need, without having to pay a restocking fee?

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Dell :: Poor Video Performance

Nov 10, 2009

I just need to verify my sanity by asking you how your Studio XPS 1640 with a t9800@2.93GHz and the 4670 ATI graphics card performs in general. I was playing Left4Dead and now I have the Left4Dead2 demo installed, and it just seems a little glitchy with both of them. I am running it at 1080p and graphics mostly on high, aside from shading and AA is off I believe, but it is still glitchy. The way the game recommends it to be run with my computer's specs is maxed out, however, its far too jerky and slow. Is there something stupid I may be doing wrong? Also, a friend with the studio 15 and a smaller cpu and the lower gpu seems to run it better, albeit on lower settings, but it just seems smoother.

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Dell :: Studio 15 Poor Battery

Jun 15, 2009

On my new studio 1536 the battery seems a little messed up.

By this I mean that my laptop will be put into sleep mode over night (by me) with 80 or 90% battery, and when I wake up (6 hours later or so) it will be at 8-15%.

Note that this is a NEW battery and has been charged and depleted several times since getting it on may 22nd.

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Dell :: Poor Quality Plastic

Mar 20, 2010

I'm in the process of returning my system (not due to this paint issue) but due to the screen issues/dell's inability to give me a replacement [full story: The continued adventures about a boy and his laptop....

Back to this thread's topic, I have babied this thing and have never dinged this portion of the laptop on anything but the paint still seems to chip away.. does anyone else have anything like this picture?

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Dell :: Want To Return My Vostro 1510

Apr 11, 2009

I received this dell laptop on 3rd of march 2009 and ever since I got this laptop, my life has been a living hell. I've written about my problems before:

Vostro 1510 - touchpad/keyboard problems

Basically, I've wasted plenty of time chatting with dell representatives and they have already replaced my touchpad (twice), heat sink, fan, motherboard, keyboard in such a short span.

I've tried switching to different operating systems and it hasn't helped me in any way. Now, when I try to contact dell representatives, they tell me that its not a hardware problem since the hardware has already been replaced and so they just give me the same software solutions (reinstall os, reinstall drivers) as before without even listening to my problems. One time this representative even cut off the line. Now what I want to ask is : can i return this laptop now ? I know that my 21 day period is over but my work is really suffering right now because of this laptop.

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Dell :: Outlet Return Policy

Jun 20, 2009

Does the Dell Outlet offer the same 21-day return policy as the regular dell online store?

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Dell :: Has .com Changed Return Policy

Apr 29, 2009

I keep reading in this thread about Dell's no questions asked 21 day return policy. Dell.com is stating returns will have a 15% restocking fee in addition to shipping charges.

I'm assuming this does not apply if there is a problem with the system. However, if it's under warranty, won't they just send a tech out instead of accepting the return?

Has anyone completed a return with the last month or so?
If so, can you let us know how it went?

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Dell :: Does Anybody Know About UK Return Policy? Must Be Unused?

Apr 7, 2010

I know here is for laptop, but I like to ask some question?
I have purchased a Dell Monitor on UK Dell website, and I was going to cancel the order but it was too late to cancel because It has been shipped,

so I have went to Dell return policy online and it said after recieve the product, must contact customer service in 7 days for arrange return collection and refund will be given after the Item is been receive by Dell

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Dell :: Return Policy For Employee

May 9, 2009

1. The bought system is on the name of a Dell employee. So is it possible 4 me 2 return it?

2. Does Dell give 100% money back in this case?

The reason why I want 2 return it is that the employee thru which the system was ordered messed up the upgrades and also cheated me. When I received the system, there were three missing upgrades out of the eight upgrades ordered:

1. I had ordered a Topo Black Colour. I got Jet Black.

2. I had ordered 7200 rpm drive. I got the 5400 one.

3. I had ordered 5300 Wifi Card. I got the 5100 one .....

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Dell :: M1530 Poor Performance In Gaming

Jun 12, 2009

I have the m1530 and recently got team fortress 2. Have updated BIOS A012, somewhat updated graphics driver 185.85, can't seem to download the 186.06, links are down for Windows XP Pro 32 Bit version. I am running the game at 800*600 and it still lags.

My screen becomes extremely choppy when more than 3 players are on screen at the same time. From what I've gather on other threads,

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Dell :: M1530 Poor Battery Life

Mar 8, 2010

My m1530 battery life is very poor, im only getting around 40mins unplugged, Im not running power-sucking tasks either,

i just use internet and msn messenger when im unplugged. I switched to the power-saving plan and its not really making any difference.

Its so annoying now does anyone know what could potentially be the problem?

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Dell :: Poor Video Playback On 9400m

Jun 16, 2009

I tried playing a dvd for the first time (in PowerDVD and Media Player). It's extremely blocky and generally looks like crap. When using it in Hybrid SLI though, the video looks fine. The integrated card should be more than capable of upconverting a DVD so that it doesn't look so horrible. Notice the lip of the counter and see how much blockier it looks in the first picture than the second.

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Dell :: XPS 1530 Screens Being Poor Quality?

Feb 11, 2009

I know when we first got our's we read about the grainy LG Screens and worked hard to avoid it.

Now we are looking to get a replacement system. Has this issue been resolved? Or do we still need to be on the look-out for those bad screens and make a special request not to have the LG ones

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Dell :: Poor Battery Life On XPS M1330

Nov 6, 2009

It's only since I started reading these forums to try and fix my fans being on all the time that I realised my XPS's battery life was way worse than most people's on here.

I have a six cell battery and out of a full charge I get maybe 1:35. this wouldn't be so bad except, when my warranty ran out 3 months ago, I made dell replace my current six cell battery which got around 1:17 full charge.

This current battery is only 3 months old, initially it did an two hours and a half but now i'm lucky to get an hour and a half out of it.

why my computer is eating my batteries? Other people talk about battery life of 3 hours plus

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Dell :: Total Satisfaction Return Policy

Apr 10, 2010

I've order a Alienware MX17 r2 and return it within the 30 days return policy. First it's very heavy my wife can hardly lift it up never mind carry it around then I donít really play games that much It had only one video card with the 920 processor the only think I liked it was the screen 17í LED RGB So after reading some info regarding the Studio XPS 16-47 I returned the Mx17 and order the 1647 with RGB LED (not received as yet) the MX17 r2 cost me $3500.00 mean time I got refunded only $ 3150.00

Dell took 10% from me $ 350.00 Iím pretty P_OFF that it is a lot of money Iím not a rich man Iíve returned another laptop before within the 30 days and Dell give me a full refund. When I called customer care and complain I was told that the finance department would look into and it would take 3 business days before I should call back.

Iíll be calling on Monday or Tuesday and if Dell itís not going to refund me the rest of my money I donít know what I should do next if tell them to stop the order of my new Studio or what Even if I do that Iím out of $ 350.00 with no computer. I live in Canada and this is the dell site that I've read ...

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Dell :: Time For Return Refund To Process?

Jun 9, 2009

I just sent back a lemon of a XPS 1340 to Dell, got the confirmation that they received my return, and they noted the credit will appear on my statement up to 30 business days.....................

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Dell :: Return Procedure Of Unwanted Accessories?

Jan 28, 2009

I was bought a Studio 17 by my Dad [which i love apart from a couple of fault -going to be fixed though ] but he also bought me the Targus Laptop Courier bag for £20.00.

I dont want or need this though, but he didn't realise that of course, an now i want to send it back for a refund without having to pay delivery & restocking?

if that's applicable. I did email my contact in dell who put the order through, before the 2 parcels were sent out but she didn't get back to me [still hasn't ]

but I am understanding that I can send back the bag no questions and have a full refund as long as it's before 7 days? that is in 2 days time.

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Dell :: 1 Year Battery Return For XPS Laptops

Feb 12, 2009

I've had my laptop for under a year and my battery is much worse than when I first got it. I seem to recall reading about some feature of the xps laptops that I may return the battery within 1 year, no questions asked. When I called up they said I would need to call back when I'm in front of the computer. Is anyone aware of the battery return policy for xps laptops?

They told me if there's a defect I could exchange it within a year (afterwards no luck.) I'm a bit worried that they'll say this is just normal use, even though the dell website says battery decline is normal after a year.

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Dell :: 21 Day No Questions Asked Return Policy?

Feb 16, 2009

with no restocking fee for items purchased from the outlet?

ah, here it is http://www.dell.com/content/topics/s...n&s=dfb&~ck=mn

it doesnt say anything about a restocking fee though...but i guess it does say that youll get the price of the system back. so...nm? sorry!

Allfiredup is the most helpful member at NBF i swear.

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Dell :: Poor Wireless Reception On My 1530 (4965ANG)

Oct 20, 2008

I have 3 laptops in my house, all use Intel cards. My other halfs D620 gets excellent signal everywhere downstairs but my new XPS 1530 seems to have poor/fair signal all the time.

I know it's not the router as the other laptops are and have been fine for months, I have updated the card to the latest Intel drivers but this didn't help?

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Dell :: Studio 17 Hard Drive Performance ... Poor?

Jan 5, 2009

This thing is only a week old.

Anyway, he has yet to install anything beyond what came with the laptop and he commented that a antivirus scan took 8+ hours to run.

That seemed incredible to me so I went over and we ran a few benchmarks and the results were frighteningly bad.

Using HDTune, the normal curve one sees of a declining arch is rife with drastic spikes all the way through with minimum of 2.2 MB/sec (seems VERY low), and a maximum of 65 MB/sec (normalish).

Additionally, the CPU usage was 11.9 percent, which seems unusually high.

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Dell :: Poor OpenGL Graphics Performance New M4400

Aug 26, 2009

I've just taken my new precision m4400 out of the box and I've already found 2 majour things wrong with it. I'm hoping someone can help me with this.

FIRST:
I'm getting very poor graphics performance. Both observed bad windows refresh times and low OpenGL benchmarks using cinebench 10. I've already run windows update and installed the latest nvidia driver.

Initially I was getting an opengl score of ~1500 on cinebench, now i'm getting ~3500 but it is still too low. It should be over 6000 ....

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Dell :: XPS M1330 Poor Performance After Motherboard Replacement

Sep 24, 2009

Well, my Nvidia 8400 died for second time and I called Dell to replace it. After asking for a sustainable solution and to ensure me that I won't have the same issue once more, they said that they will install me a new motherboard revision which reduces the possibilities of having my GPU dead.

Thus, they replaced the motherboard. I didn't format my system but kept my Windows Vista Ultimate x64 installation.

After using the system for a couple of hours I realized that the system was under-performing. Then I checked with CPU z utility and found out that the CPU clock was stuck @1,6GHz (although my power scheme was high performance). My processor is the T7500. The system was overheated and the clock speed was reduced (I guess). The thing was that I could almost do nothing, not even surf on the internet. This makes my laptop unable to deal with applications that need lots of CPU power.

Does anybody else face the same problem? Is there something I could do to return to the old situation? Should I contact Dell and complain? It is a huge problem cause half of my applications cannot be used any more!! After a few minutes of use the laptop stops performing normally!

Could it be that if I format my HD and make a fresh install the problem will be resolved? (I repeat that I didn't format my system after the MB replacement).

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