so i had a e1705 that went bad so i got a new xps 1730 as replacement. so it has been acting up where it will shutoff while working for no reason and from what i have read most xps problems become nightmares so if for wot eva reason dell can not fix my 1730 what will dell replace it with?
So i called Dell today to try and get a replacement for my broken XPS and was told that although my laptop would probably have qualified for a replacement, it has been too long since the last repair for it to qualify.
The rep said that in order for a replacement to be issued the laptop must break within only 1 month of the repair. So after about 1.5 hours on the phone i am getting a guy to come fix it within the next couple of days.
I still want a replacement as this laptop no longer fits with my needs and i know it will break down eventually again anyways whether it be in a month or in a year.
I have a xps m1710 the graphics card has failed and has been replaced last week. This failed after 2 days!
Dell have repalced fans x2 CPU Heatsink and nv7950gtx already.
they now need to change graphics card again, LCD and Base plastics.
have requested replacment system like others and this has been refused i have appealed this all the way to CEO office and they state the new policy is no replacement systems, no refunds and i have to wait.
I have the computer listed in my signature and I'm getting a replacement in a few weeks, and I do not yet know what the specs are. I am very hesitant about getting this replacement because of the bad experiences I have had with this computer so far. The rep offered me a full refund but that meant I would have to go a certain amount of time without a computer. I then told him just continue to process my current replacement, then when I received that, I would decide whether or not I would want to keep it. He then told me that he would expedite the current repair and it wouldn't be a problem to receive a refund in the future. The only problem I have is deciding what would be better than the SXPS, that I could buy for approx $2,200? Should I go alienware? Is the nvidia card in the M15X better than the ATI 4670? I guess I just have so many unanswered questions.
I recently received a Studio XPS 1640 as a replacement for an M1330. While I prefer the size of the M1330, the 1640's full HD panel (and increased power) makes up for the increased heft, in my book.
I replaced the 500 GB 5400 RPM drive, that came with the system, with an OCZ SSD and installed a fresh copy of Windows 7, then the latest drivers from Dell.
Compared to my experience with nVidia and the M1330, this takes some getting used to.
1. Using standard Windows drivers for the ATI 4670, any time I did anything more graphics-intensive than navigate around Windows 7 (with eye candy on), the driver would crash and instantly recover. After upgrading via Windows Update to the latest on there, I got BSODs instead.
Also, my HDMI-connected flat panel only showed about 85% of the screen even though the resolution was correctly set at 1080p, the panel's max.
Once I uninstalled those and switched to the Dell-recommended with ATI CC, the BSOD and crashes stopped, and I used ATI CCC to remove the overscan and now the entire LCD is in use, as it should.
However, the computer will not start at all (power button does nothing) if my DisplayPort cable (to a Dell monitor) is plugged in. If I remove it, then I can re-attach it once I have powered the system on, but then Windows/ATI "forgets" how I like my monitors set up and I have to go through a whole process to get it back.
Also, regarding the HDMI Audio I use, every time Windows generates a sound, I get a "thump" of my external speakers powering on, and the sound is basically done, by then. If I play a song in WMP, the pattern remains, and when the song begins there is that thump, but once the song is playing then it is smooth sailing and clean sound until the song stops and then loads the next song, at which point that "thump" returns for a second, again.
2. The USB Kb/Mouse are not active until Windows is loaded. Why?
3. My old IR remote from my M1330 seems to do nothing for this new laptop. I did replace the battery just to make sure.
I currently own the 1640 and have had nothing but problems over the last two weeks. Hard drive crash, optical drive broken, deal pixels etc etc. I'm thinking about returning the 1640 and getting the Sony FW instead. Is the FW a RELIABLE computer b/c at this point, I think that's what I'm looking for? Has anyone used both machines and how do they compare? For those that own the FW,
I just bought a perfectly fine Studio XPS 1640 off of a guy locally, but the LCD is broken, he said that he has the 1920 x 1080 resolution, and i have a few questions because I am confused..
First of all, I measured it with a measuring tape and it is exactly 16", and it has a piece of clear plastic/glass over the entire front screen (including the Bezel), so which LCD out there can I buy so it will be compatible?
I thought the Studio XPS's LCDs are 15.6", and why is there a 1920 x 1200 resolution out there.
When I did a clean install of Vista on my computer, I must have wiped out the program that plays the Blu-ray discs, because it doesn't do anything when I put a disc in. Is there a way I can download this program again, or does anyone recommend another program to use instead?
I am probably getting the sxps 1640 and I was wondering would a bluray drive be worth it? I do have a Sony 40v4100 lcd tv. Can this drive output 24p through the hdmi port? And why isnt it a bluray burner like the xps m1530 line? How hard would it be to swap in a bluray drive, do you have to pull the whole computer apart to do so? Should I just spend the money on an external bluray player for my tv?
I have the WLED Full HD display with the 4670 card. The issue I am having is that on the right side of the screen (rightmost two inches) on a white background only on the white area you can see a faint flickering that sometimes looks like waves coming up from the upper right conner. Again, this effect is very faint, yet visible if you know about it. Is like the wind is messing up the "water" or something.
To see it/test it open IE (or notepad etc) at google and look at the right most side in the white area. It is easier to see if the screen is tilted away from you or looking from under, however, I can see it in the regular position I use.
If you have the same configuration can you please check yours if you see anything?
The problem it is not visible in an external monitor.
Dell replaced my screen in which the problem is milder than the previous screen, but it is still there.
I kinda accepted it as fact of life for the screen, however, when I update the ATI driver, during the update process the screen flickers for a second or two (goes black) and after that there is no problem until I reboot. So apparently the driver is reseting something that makes the problem go away.
I now have Win7 RTM, but the problem was present with Vista and in the Dell Diags CD (if you move the Diags window to the right). I have the A10 BIOS, the problem was also present with A8.
The screen brightness setting does not affect it.
I run a couple screen test software with a lot of patterns no additional problems there ,i.e., no distortion of the patterns, other than the above issue on a white background.
I do not mean to be picky about it, but it bugs me since my other laptops do not have this issue and now that I found that the issue can go away momentarily with the driver update/change.
After a completely useless representative walked me in circles, then called me back once we got disconnected and left a 3 second message full of background noise I decided to go ahead and try out another representative.
This one was more useful, I told him about how the computer was underclocking when I was playing games and was running hot in general, and he suggested that we replace the motherboard, heatsink, and fan assemblies.
I had read about a power adapter possible being the issue but that wasn't offered so hopefully this first major surgery allows me to play games again
I am really curious if any other 1340/1640 users have run into a similar situation.
when typing on the lappy, sometimes the text jumps to wherever the I beak of the cursor is. At first i thought i was accidentally touching the touchpad with the base of my thumb, but now i'm sure thats not the case
I've already tried uninstalling dells drivers, using the drivers from synaptics website, changing the sensitivity of the touch pad, using the touchpad with no drivers at all (windows drivers only)...
I have a Studio XPS 1640 (3670 512mb, P8600, etc.) that I mostly use for gaming. During the past few months, I've noticed that occasionally when I'm playing a game, the FPS will suddenly go wayyy down. For example, I was once playing Oblivion and getting around 40 FPS, when all of a sudden the FPS randomly dropped to less than 10. The same thing has happened in other games such as TF2. I think that this may be due to overheating, because the computer still seems sort of sluggish even after I close the game. Anyone know what I should do? Maybe adjust the fan speed/get a cooling pad?
Long story short, i got a replacement refurbished SXPS 1645 system for a E1505 (problems with the E1505 started 12/09/09, after replacing tons of parts problems persisted as of 03/15/10 they approved a dispatch for replacement system), shipped 03/26/10, received 03/29/10(?) 111 days later I had a working computer again, needless to say i am very happy with the replacement! (Maybe i spoke too soon now 05/05) (attached are a few comparison shots to a Gateway LT-2005u 10" netbook...my cheap temporary computer I bought in Dec. to use until Dell got everything fixed)
After starting to read the forums here I am concerned about the longevity of the computer, don't get me wrong, i love the computer...its an awesome replacement But i've already started to notice some issues/problems with the refurb I got...Ok the title is answered, i bought Dell's expensive warranty extension 2 years/$500....