last night I was holding my laptop in my hands and it slipped! The corner got cracked (the back panel)
is there any way I can find a replacement body or anything like that? My warranty just finished a few weeks ago...
I am getting my 1640's motherboard and lcd screen replaced tommorw (dell are taking laptop into the centre). I have the 512mb Ati card, I understand the new motherboard has a 1gb card.
What are the chances I will get the new motherboard and hence the new card? Or will they still have the old motherboard replacements?
I just bought a perfectly fine Studio XPS 1640 off of a guy locally, but the LCD is broken, he said that he has the 1920 x 1080 resolution, and i have a few questions because I am confused..
First of all, I measured it with a measuring tape and it is exactly 16", and it has a piece of clear plastic/glass over the entire front screen (including the Bezel), so which LCD out there can I buy so it will be compatible?
I thought the Studio XPS's LCDs are 15.6", and why is there a 1920 x 1200 resolution out there.
Under what conditions will Dell Canada replace a brand new Studio XPS 1640 laptop? I'm currently having my motherboard replaced and they put in the wrong 1, so I'm getting it replaced AGAIN.
View 9 Replies View RelatedAfter a completely useless representative walked me in circles, then called me back once we got disconnected and left a 3 second message full of background noise I decided to go ahead and try out another representative.
This one was more useful, I told him about how the computer was underclocking when I was playing games and was running hot in general, and he suggested that we replace the motherboard, heatsink, and fan assemblies.
I had read about a power adapter possible being the issue but that wasn't offered so hopefully this first major surgery allows me to play games again
I decided to make this thread because there are so many of us out there who have all had the same problems and have gone through he** and back with Dell customer/tech support and are wanting to get a replacement and/or already have. Our posts are scattered everywhere so I just thought we should all unify them and post here to help others who are in our situation.
State what you currently have or previously owned, ( ie the bad laptop), specs etc. and what the problems are/were. Then if you have already gotten a replacement, only the relevant specs (the ones that changed or upgrades you got) and any additional notes you want to add about the process, how long it took etc.
If anyone is on the fence about what to do with their situation please feel free to ask. This should be an informative and helpful thread for those looking into getting there laptop replaced or fixed by Dell, or just want some advice on what to do with their problematic 1640/45/47. This is by no means a thread to gloat or brag about your replacement upgrade, but rather a place for everyone to share their experiences and help others. Thanks!
Problem Laptop: Studio XPS 1640 - throttling, heat, speaker rattle/distortion, dust behind screen
(specs in sig)
Replacement: Studio XPS 1647 - In transit
i7 620m
6g ddr3
Blutooth
X-fi Soundblaster
I just want to know if Dell fixed the problem with their new screens, i am having some dust particles in the lower left hand corner..
i called Dell and after arguing with the rep, he said they will send me a box and i have to ship the Laptop to them for a screen replacement. The rep was saying that this was due because i dropped the laptop and cracked the screen, this is ridiculous because the laptop has been sitting on my desk and never been dropped.
Anyway, i just want to know if they fixed the new screens, because if they don't i can wait because the replacement screen will have to be replaced again in few months..........
Before posting here I tried my best to search the forum posts to find my answer but there was lots of post in the search that I got confused.
I only need is the latest drivers list for dell xps 1645 as I am going for the fresh installation of Win 7. Including every single driver I need..
Recently tried the ATI GPU with some pretty good success now looking to OC the CPU using SetFSB tool.
View 5 Replies View Relatedhow long do you intend to use it before switching? What's your usual life cycle of laptops?
View 7 Replies View RelatedI am thinking of picking one of these up for "temporary" main computer and then use it mainly just for a university laptop once I get an iMac or desktop early January. How is this laptop compared to the Macbook Pro? The performance/battery life all seems to be almost identical. The only thing pro sems to be giving me is a bit better hardware quality. The most important part is, how is the screen on it now? Is it better than before? comparable to the Pros?
View 10 Replies View Relatedregarding the keyboard layout of the new MBP 13" and the original unibody MB 13", does anyone know if there is anything structurally different? Did Apple change the shape/design of the body of the laptop between the two refreshes?
I'm asking because I recently got a Moshi ClearGaurd for my keyboard and it's note quite a perfect fit. It fits well enough but kind of scrunches up when I use the outer keys (the arrows, etc). I don't know if this is because of the way it's designed or if it's the laptop. I bought this: [url]
I have the new MBP 13".
I'm having a tough time replacing the hard drive in my dell xt. The hard drive (a pata 80gb) started stuttering so I had a replacement sent out.
The replacement has a cable that is a female connector and my connector from the motherboard is a female also so it won't connect.
My original connector had sensitive copper pins that I broke when doing this install so I can't use that one.
I have an m1710 with complete care and I accidently spilled coke on it while it was still on. It now doesnt turn on anymore. I wanted to know if dell will fix it with spare parts or give me a replacement like m17x?
View 4 Replies View Relatedi have an xps m1530 for 6 months now and i have no issues with its 8600gt, however im worried as it will fail as time goes on.
so my question is, does dell/nvidia had fix the soldering issue on its 8 series cards ?
if i would ask for a replacement, would i get a new 8600gt GPU or the old-waiting-to-defect 8600gt card ?
I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
so i had a e1705 that went bad so i got a new xps 1730 as replacement. so it has been acting up where it will shutoff while working for no reason and from what i have read most xps problems become nightmares so if for wot eva reason dell can not fix my 1730 what will dell replace it with?
View 10 Replies View Relatedis the system installation the same on a replacement or is it anything different? Does the system come packaged like a brand new system would?
View 7 Replies View RelatedI take online classes and work from home, and have given replacement parts and shipping it to depot enough chances.
What might the replacement be? I have an i9300 17" truelife, 2.0ghz, 1gb ram, xp pro sp2, 6800go, 60gb 7200rpm hd .....
I ask because i was offered a m1730 straight replacement but with a 8700 card rather than a 8800 which i have in my machine.
They said the card would be replaced at a later date. Does that count as an equal exchange?
Well my E1705 was sent in for warranty, and Dell informed me a few weeks ago I would be recieving a replacement system instead of them fixing mine. I guess they were out of stock of parts needed to fix my trusty E1705....
View 15 Replies View RelatedAfter some issues i had with my GPU, Dell agreed to replace both my Heatsink and Motherboard, and i wanted to ask those who have had replacements in the past; has anything changed since july 2008? (when i bought my m1530)
have they improved the heatsink, or even changed it? ( i got the aluminum one, crappy piece of engineering right there )
and im sure the GPU issues are still present, but do they run cooler now ?
im asking this because in July the "defective Nvidia GPUs" were still in the dark, and the news about them was a mere rumor...
Have finally got Dell to agree to replace my motherboard (my 3rd in 18 months), but they say I also need a new heatsink/fan to fix my overheating GPU problems (100 degrees + under load).
They are doing the motherboard under warranty, but refusing to pay for the heatsink. According to them, the two issues are not connected...
My question is, is there any point having the heatsink replaced if it's just going to be the same defective component?
I have to buy a new notebook for work before July - before the money disappears. Wondering if anyone has any info if Dell will have any new Latitudes out by then or not. I am looking at the 14" size.
I could not find any roadmaps that showed if there are any mainstream quadcores on the horizon.
So i called Dell today to try and get a replacement for my broken XPS and was told that although my laptop would probably have qualified for a replacement, it has been too long since the last repair for it to qualify.
The rep said that in order for a replacement to be issued the laptop must break within only 1 month of the repair. So after about 1.5 hours on the phone i am getting a guy to come fix it within the next couple of days.
I still want a replacement as this laptop no longer fits with my needs and i know it will break down eventually again anyways whether it be in a month or in a year.
I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.
Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.
Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.
I have a studio 1535 2.5 loaded, fingerprint reader, etc. It's been a pain in the shorts for the past year, probably 8-10 times to dell, they normally mess up more than it's in for.
I'm pretty knowledgable about computers, have been building my own desktops since the 80's, but laptops I bought my first and apparantly messed up with a dell. Anyway, I'm not here to hammer dell just wondering what they may send as a replacement.
The rep said he has no choice in what it may be, just that he guarantees it will be newer and at least as well equipped. Not sure I buy it as I have found out you can't really believe anything dell tells you, but just curios what you guys think.
I have a Studio 1537 and just now the F key fell off, the top left clip is broken I think, so It's attached via only three clips, and when I push it to the right, it will fall off! I've only had this for five months! ah it's fallen off again.
I've e-mailed dell about a replacement already, but they don't work saturdays unfortunately.
I've had a look on eBay and there seems to be replacement keys for around £4 each, does anyone have any experience of this? But mine is a backlit keyboard, so will need a backlit key
My Dad has an XPS laptop (I think it's a 13", but I don't know which model exactly) that needs a new battery. I've never had to buy a replacement battery.
Just curious if anyone knows of good aftermarket replacements, or if OEM is the way to go.
I sourced a "new" motherboard for my dead Latitude C640 from e-bay and now have problem bootning.
The story so far....
The computer worked fine as i left it with the charger in overnight and the next morning it was dead. After surfing the net it was diagnosted that the MB-power part that was dead.
I left the computer lying around for a year and finally found a MB for a resonable price.