Dell :: XPS 13 Making High-Pitched Noises

May 27, 2012

I just purchased the Dell XPS 13 Ultrabook and I hear a lot of high-pitched noises coming from the keyboard, i think from the right side, but hard to tell.  It is really noticable in a quite room, and isn't a solid tone, it has a super short pause in it every second or so, but overall very consistant.  It isn't the fan, and when I use Fn F2 to disable wireless/bluetooth it gets a little quiter, and seems a little more constant in the tone.  It also isn't the lighted keyboard, it still does it with that off.  It also does it when using A/C or battery.

So it might be a combination of the harddrive and wireless and bluetooth, or maybe some other circuits, but it is very annoying.  I've seem some others post online about this as well, and am hoping Dell has a way to correct this somehow, but I don't have a lot of hope that a software or firmware update can fix this.

Are others hearing this too?  I know some people are more sensitive to these types of noices, but if you put your ear to the keyboard in a quite room, you will hear it.  I can hear it when I am sitting up typing at the keyboard, I just put my ear to the keyboard to better tell where it is coming from to describe it.

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Dell XPS 13 :: Making High-Pitched Noise

Apr 23, 2013

I recently got a replacement XPS 13 due to my first one having issues with high-pitched noise coming out from somewhere inside. Technicians and Customer Service couldn't point out the culprit so they replaced the laptop altogether. And now I am having the exact same issue on my replacement machine. I see from different forum posts that this issue was discovered as early as May/June 2012 and it is still out there. I assume this might be "standard", but people don't notice it due to the frequency. 

For such a premium machine with a pricy tag on it (the model I got: i7, 8 GB RAM, 256 GB SSD (1080p edition btw) was priced at NOK 10495 with standard options) you'd expect such issues to be non-existant, if not fixed by now. 

I LOVE the XPS 13 in every aspect possible; the lightweight construction, premium feel and solid performance. But I'm often in very quiet areas with this machine, and the noise drives me insane.

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Here are the specs:
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I tried using the hlt command in RM CPU clock utility, like many people have suggested, but the version I have does not even let me check the box. It is an option though, but the writing is in grey and cannot be chosen.

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To deal with the heat, I've lifted the rear of the base up with some small EVA laptop pads about 1cm high.

Just 2 days ago, I've encountered a louder-than usual rattling fan noise coming from the right-hand fan at the base. It sounds kind of like the one in this video, changing frequencies as I rotate the unit around in my hands : 
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When I run 3D games, the fans get loud (as per usual) that the rattling sort of "blends into" all that noise, but when web-browsing, the rattling is quite apparent - no longer just a soft whir. There is a slight vibration coming from the right side, if I lay my palms flat on the keyboard.

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