HP Pavilion Dv6 OS/Software :: Cannot Restore Computer To Factory Settings

Nov 20, 2011

I am having trouble restoring my computer to factory settings.  Just to preface this, everytime i restart my HP Pavillion dv6 laptop, it freezes on the HP logo on the boot up.  This freezing only occurs when i restart, if i manually shut it down and turn it on the boot up progresses normally. 

So i have tried to restore my computer to factory settings by using the recover manager and the recovery manager requires the laptop to be restarted.  However, the laptop freezes on the restart so i have to shut down the laptop manually and turn it back on.  This interferes with the recovery manager and i get an error that recovery manager was not properly able to restore my computer.

I have also tried to press F10 on the boot up to enter restore mode.  However, when i hit f10 my screen goes completely black.  The fan and the laptop are running but the screen goes blank. How i can restore my laptop. 

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