HP Pavilion G6 2240SA Recovery :: Unable To Restore To Factory State

Aug 27, 2014

Pavilion G6-SS40SA running Windows 8. I am working on this computer for a friend. Somehow, he managed to get an app on there which ran at startup and resulted in it slowing down internet access to a crawl as well as making the machine virtually unusable . In an effort to get rid of it, he attempted running restore. However, neither destructive or non-destructive options would work. He was getting error messages - firstly 'Unable to reset your PC. A required drive partition is missing', followed by 'The drive where Windows is installed is locked. Unlock the drive and try again'. I managed to locate the program that was causing the problem, and uninstalled it. He asked me to reset the computer to factory state, but  unfortunately, this will not work - it starts up, warns that all data will be lost and I confirm that I want to proceed. It then appears to start the process, but almost immediately ends shows a message saying that no changes have been made. Where do I go from here?

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I have an HP Pavilion G6 that I purchased in December 2012. Yesterday I decided to get a new HDD to upgrade it and start fresh. It's a 1TB SSD+HDD hybrid by Seagate. It installed without a hitch, and I used my HP recovery CDs to do a factory format of the disk.It finishes, reboots, but instead of rebooting to the HP Windows 8 setup screens, it goes to what looks like Windows 8 safe mode with a box containing the date, time, and it says something along the lines of "HP diagnostics driver installation" with an OK. Clicking that or not makes it disappear, and there's a command prompt bar at the bottom left hand corner of the screen.The screen changes to an HP screen that begins to install drivers. It finishes, and reboots to a black screen that says "no boot device detected, please install OS."I ran a check of the drive and it's fine. I swapped my regular drive back in, and it loaded up fine. In fact that's what I'm using right now to type this. The boot order was never changed in the BIOs. If it were the connector failing I doubt it would load the drive that's always been in the computer. Loading up the newly formatted drive in an external enclosure shows that Windows 8 is indeed on it, but on a 93GB partition even though the drive is 1TB.

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My friend's comuter's BIOS seems to be dead. When I turn it on the CapsLock light blinks for 2 times and nothing happens on my screen. I tried to remove battery and power cable for some minutes, but nothing changed. I also removed the CMOS battery and replaced it's RAM, but still got the same problem.

I've searched for solutions on everywhere, and most of the times I finally get stuck on this page. The combination of WIN+B seems to have no effect, something that makes sense as I'm almost sure they've deleted the HP_TOOLS partition.

In the page mentioned above, it's said that "a USB key with an HP_TOOLS volume can be used as an alternative". I really have searched everywhere, but I can't find how to create this USB drive. Where to find an extracted version of BIOS so I could restore from that. The only BIOS That I get from the driver's page is one ".exe" which I have to run it on that computer, which is impossible. 

One last thing to mention is that I've downloaded the "sp61632" which gives me the "HP UEFI Support Environment Setup". When I try to install it on "USB Flash Drive" it gives me an error, but finally I've installed it locally on my computer, and then transfered its files on a USB Drive. 

I renamed that drive to "HP_TOOLS", and the only folders in there are "Hewlett-Packard" > "SystemDiags", and in there can be found 8 items: 

CryptRSA.efi
CryptRSA32.efi
SystemDiags.efi
SystemDiags32.efi
SystemDiags.s09
SystemDiags.sig
SystemDiags32.s09
SystemDiags32.sig

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BIOS recovery files
a way to create USB drive with HP_TOOLS

Tried, but didn't work:

restart
remove HDD
remove CMOS battery
replace RAMs
WIN+B combination
WIN+B combination, with the flash drive mentioned above connected

The computer is: HP Pavilion DV6-2117ev

Product number: WB331EA#B1A

Operating system: Probably Windows 7 (I don't think this has any importance right now)

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And I can only assume again, that if I factory restore it, it will come back with Vista activated and all the initial bloatware again, along with all the drivers for it (so I don't need to go track them down).

This is all I need to know, I wish I can test it but I can't even get the laptop back now (until it breaks ...)

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