Dell Vostro 3360 :: Unable To Restore DataSafe Factory Image Using USB
Feb 19, 2013
I got a brand new VOSTRO 3660 with x3 USB 3.0, and since it has no CD/DVD my only option of creating Factory Recovery Image with DataSafe is thrught USB
which is USB 3.0.
I have done some digging before posting, and I understood that I had to enter to the bios and change USB debug Mode to Enable in order to make it work as USB 2.0 (Disable USB 3.0 functionality to install Windows 7 from a USB Flash Drive).
thing is that I tried that several thing to recover the windows 7, deleted the usb flash drive and made several copies and in the end of it I always get to a screen which tells me that "if you are trying to restore your pc from usb 3.0 ................change to a different usb port " .
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Feb 6, 2013
I just bought a Vostro 3360 with Win 8.
I created a new partition using Win 8 Disk Management Tool (as shown here [URL] ..... )
When i turned it on again, i saw a message about a failure shutting down the OS. And now i can't start it because it can't fin Operating System. How can i restore it to factory settings?
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Mar 24, 2013
I get my new "Vostro 3360" and I needed to do "roll back" to factory settings but I had some problem:
- I tried to do a "recover / estore" but there was nothing in the list - I already installed the laptop also installed many programs (e.g: office, winscp, irfanview etc.)
- I tried to go through the "help center" on the laptop and same issue - nothing, all empty
- I even try to reinstall from the disk I got with the laptop BUT it didn't found my hard disks... so basically, my question is how can I install the laptop from the included windows 8 cd that I got?
I just want to reinstall my laptop like it was as I got it from the factory
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Sep 3, 2009
I am trying to restore my laptop (studio xps 16) to factory settings using the recovery image. If I look in my computer, i can see C and D drives.
D is my recovery partition with 7gb full out of 10gb. This is good and dandy except when i open the D drive, there is one folder that says RECOVERY that is empty. Why is it empty when there are 7gb's of files in there? I already have hidden files shown
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Dec 18, 2009
trying to do a factory image restore on my Studio XPS 1640. I've done this before on other Dells but this one I don't see the Dell image restore option as said in the booklet.
I don't see the Dell Facotry TOols either. I just have the following: startup repair, system restore, system image recovery, windows memory diagnostic, and command prompt.
I chose system image recovery and it doesn't pull up anything - it's for my own images I made. No option to pull up my Dell factory image which I still have in it's own seperate partition.
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Mar 5, 2013
My Dell ATG E6410 basically completely crashed. Nothing from the hard drive was salvageable (including any of the recovery files). I contacted dell support and they sent me 2 dell DVD's. They are labeled as "DELL SOFTWARE RESTORATION DVD".The only problem is, THEY WILL NOT BOOT! I have tried booting directly from the Bios and no luck what else.
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Mar 18, 2013
I have a Studio 1558 where I want to reset to do a Dell Factory Image Restore. The instructions say to press the F8 Key when the Dell Logo appears. So far the F8 key fails to work.
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Feb 20, 2013
Dell Insprion 1545
I recently did a factory image restore on my Dell laptop because I couldn't seem to get rid of a virus on my computer. The factory image restore was completed successfully but now windows will not start up. Startup repair says
"cannot repair this computer automatically-
Problem event name- startup repair offline
Problem signature 01: 6.1.7600.163.85
Problem signature 02: 6.1.7600.163.85
Problem signature 03: unkown
Problem signature 04: 21200839
Problem signature 05: Autofailover
Problem signature 06: 3
Problem signature 07:Failure during setup
OS version: 6.1.7600.2.0.0.256.1
Locale ID: 1033"
I performed regular diagnostics on the computer and all tests were passed. I also did a custom diagnostics test on the hard drive and all tests were passed, except for the last test it said "there is no flash drive in the card reader". Which I believe is probably normal?
My computer only came with two disks from the store. One titled 'Drivers and utilities-for reinstalling dell insipron laptop computer software', and the other titled 'Application- for reinstalling cyberlink powerDVD DX 8.3 software for windows 7'. I do not have a cd for windows 7.
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Jan 18, 2013
My laptop (studio 1537) in running very slowly - so i need to either reinstall vista or do a factory image restore - I don't have any disks. if i do a factoryy restore will dell utilities be reinstalled automatically? if not where do i get them from?
How do I reinstall vista, and does this wipe personal files?
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Apr 16, 2013
Cannot do F12 to do Dell factory Image because of black screen. Therefore am not able to make any choices relevant to accomplish the deed?
Inspiron 1545....
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Mar 11, 2013
This laptop has become very sluggish and I want to restore to factory default, however, contrary to the instructions on the website,when I press F8 I can get to a Advance Boot Options menu where there is an option to repair your computer but if I select this is takes me only back into Windows no "list of system recovery tools is given"....
The other options are Safe Mode, Safe Mode with networking, Safe mode with command prompt, Enable Boot Logging, Enable low resolution video, Last known good configuration ( advanced), Directory Services Restore Mode, Debugging mode, Disable automatic restart on system failure, disable driver signature enforcement and start windows normally.
The only disks which came with the laptop ( bought new) were For reinstalling Cyberlink Power DVD DX8.3 Software for Microsoft Windows 7, P/N 5RMCO Rev A00 and For reinstalling Dell Webcam Central Software...
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Aug 27, 2014
Pavilion G6-SS40SA running Windows 8. I am working on this computer for a friend. Somehow, he managed to get an app on there which ran at startup and resulted in it slowing down internet access to a crawl as well as making the machine virtually unusable . In an effort to get rid of it, he attempted running restore. However, neither destructive or non-destructive options would work. He was getting error messages - firstly 'Unable to reset your PC. A required drive partition is missing', followed by 'The drive where Windows is installed is locked. Unlock the drive and try again'. I managed to locate the program that was causing the problem, and uninstalled it. He asked me to reset the computer to factory state, but unfortunately, this will not work - it starts up, warns that all data will be lost and I confirm that I want to proceed. It then appears to start the process, but almost immediately ends shows a message saying that no changes have been made. Where do I go from here?
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Jul 28, 2012
I have to restore my dell vostro 3700 to factory state, but I dont know how. I googled it and just found the instruction like "restart pc, then press F8>repair your computer>choose language>log in as administrator and then choose recovery tool> dell datasafe restore and emergency back-up
It would be ok, but I dont have there the option of "dell datasafe restore and emergency back-up" I have there just startup repair, system restore, system image recovery, windows memory diagnostic, command prompt and that's all... I miss there the 6th option.
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May 15, 2012
i have a Dell M5040 when i launch Dell Datasafe 2.0 the section to create Recovery Media has both the USB and CD/DVD grayed out. How do I reset Datasafe in case there was a limit to create only 1 copy of the recovery cds (which are no where to be found)?
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Jan 12, 2009
I have been given an Acer 6930G by a family member to setup. After realising there's 0 discs included with the laptop, the Acer pop up message tells me I have to make my own factory default image. I have successfully made it on 2 DVDs, my question is now in the manual there is nothing about how to use it, I was wondering if anyone can share any insight to me as to how it works.
Basically I know it is probably a bootable DVD as the root of the DVD suggests (several "BOOT" files) I was wondering how it actually looks like? I haven't tested it yet as the user was extremely desperate to get it running so I had to give it up the moment the DVDs were made.
If I put the DVD in and select to boot from it at start up (before getting into windows) does it take me to some sort of custom screen where I can SELECT that I want to reformat and restore the laptop? I want to know what options I am given and I can only assume that it's the same for most laptops.
And I can only assume again, that if I factory restore it, it will come back with Vista activated and all the initial bloatware again, along with all the drivers for it (so I don't need to go track them down).
This is all I need to know, I wish I can test it but I can't even get the laptop back now (until it breaks ...)
If someone can post their experiences with it I will be grateful, this is just more for reassurance than anything, and confirm my assumptions? Many thanks in advance!
EDIT: I have discovered that I can launch that recovery app by pushing ALT+F10, I have managed to wrangle the laptop temporarily to test and have discovered that I can choose from 2 back up options, but I dare not go any further, can someone tell me the next steps? One says factory default, and the other is user's backup.
I can guess that if I choose the first option, factory default, it'll ask for the DVDs I have created? And the 2nd option will restore a backup I made selecting the user option on the recovery app.
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Feb 9, 2013
I got a new Vostro 3360 with the i7, 8GB of RAM, a 500GB 5400 RPM HDD and a 32GB mSata SSD drive which was used to cache the HDD with the Intel Smart Response Technology. Unfortunately, the computer also came with Windows 8, which is useless for me, so I'm trying to install Ubuntu 12.04 on it.
Now, I managed to overcome many issues so far; I got the Secure Boot turned off, unchained the HDD and the SSD, turned the raid flag off for both, and managed to repartition the SSD so that I could install the Ubuntu system on it. However, I can't see to be able to boot from the ssd no matter what I do. It shows in the BIOS as present, but I don't have it as a boot option. I tried installing the system and keeping the GRUB bootloader on the HDD, that didn't work either.
This is supposed to be my new work computer and trying to get the installation to work is eating up a lot of time...
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Feb 21, 2013
I just bought my new Dell Vostro 3360. That's was nice that everything works out of the box, but I deleted whole disk and installed newest ubuntu 12.10.
And there starts problems - 2 nights trying to get wifi but without results.
So there is possibility to get original image or how to get wifi under ubuntu 12.10 (32.bit) ?
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Feb 7, 2013
I've found that these buttons don't work anymore. Previously they worked properly but last week I've found that any of them does not work.
When I press each of them there is no any action: no action, no dialog window, no backlighting, nothing. I don't know what is it.OS: Windows 7 x64 SP1 with the latest updates.Other info: during my using of this laptop I have not had any damage or falling.
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Dec 24, 2012
I have a Dell vostro 3360, I installed window 8 , I also installed driver for sensor finger but can't use it. What need I do to get it working....
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Apr 8, 2013
I have strange quirks with caps led indicator and brightness keys: they work just after power on, in grub menu but they cease to work after operation system boots to graphical environment.
Caps lock itself is working fine: just indicator don't light up. Brightness control itself is working also: I can configure brightness if I map other buttons. Just function keys don't work. I've tested it on opensuse 12.3 kde and gnome running 3.7 kernel: both are affected. Opensuse 12.2 with previous kernel didn't have such quirks. What causes this quirks.
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Jan 6, 2015
I've got a Dell Vostro 3360 laptop, with a 500gb HDD + 32gb SSD (hybrid) and a pre-installed Windows 8.1. My problem is the following: I've tried to re-install the OS (windows 7 x64) but the installer can't find any drives. I've googled the problem and found this topic: [URL] .....
It says:
1. Ensure Sata mode is set to RAID in BIOS or in some systems Intel Smart Response Technology
2. Go to RAID BIOS(Use Ctrl+I) and disable accelerate option for SSD (Only if HDDs are not detected while OSRI)
My raid setting is ISRT, but I can't enter the raid bios, cause CTRL+ I does nothing. I also tried CTRL + R and G but neither worked. How to reinstall the OS?
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Sep 4, 2014
I lost the restore partition on the original SSD that my Yoga 13 shipped with. Is there a collection of drivers and whatnot that would allow me to restore it to factory defaults on my own with a fresh windows installation? I have the win8 key from the BIOS but don't want to lose out on all the required drivers if I were to just reinstall windows myself.
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Dec 30, 2014
My dell Vsotro 3360 will no longer boot up. It gives a 2 beep error on start up and nothering comes on the screen.
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Dec 31, 2009
Recieved a New XPS 1340, powerd on went through the setup screens, got to where Windows indicated it was preparing my desktop, and the screen went blank waited about a half hour same blank screen. Called Dell Support, finally got through cell, phone service was real bad.
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Apr 7, 2013
Had an online chat session to get IE to work. By the end of the session all the unit would do is cycle in safe mode. Indicated I should reinstall factory image. I have done that twice without success. It begins to reload and still only gets into safe mode and the system cannot do the initial setup in safe mode. How do I get this thing to boot normally at this time?
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Dec 29, 2008
I have a vostro 1510 and I need to restore my laptop to how I first got it. Ive read about pressing f8 and it taking you to the advanced boot screen and that you just press the down arrow keys to repair your computer...the only problem is that there is no repair your computer option on that screen.
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Dec 29, 2012
I have a Dell Inspiron 17R Special Edition Laptop with Windows 8, bought on 12/16/2012. The Dell Backup and Recovery version 1.0.0.2 does not seem to work properly when using the "Recovery Media" option (“Create a copy of your factory image in case of critical hardware failure.”) for doing a "Factory Backup" with Discs.I am using new Maxell DVD+R discs.
After the first disc is written and validated it is ejected. A new blank disc is requested, placed in the drive, and then OK is clicked, and the new disc is in for a short while and then ejected without anything being written to it. Also, the DVD is still listed in the File Explorer as "DVD RW Drive (D:) Recovery" even though no DVD is in the drive and the drive tray is in (normally, when there is no DVD in the drive the DVD drive is no longer shown in the File Explorer).
If the backup is canceled and a blank disc is placed back in, then checking the properties of the disc shows 0 GB available and 0 GB Used - this error is corrected by Restarting the computer. After the Restart the disc is properly shown to have 3.9GB Available and 0GB Used.I tried again to do the backup and the same thing happened, with only the first disc actually being written and validated. That first disc is named “Recovery” and it does contain folders: Boot, EFI, preload, and Recovery. It has files: AUTORUN.INF, BOO.MGR, BOOTMGR, BOOTMGR.EFI, MASTERLOG, and Media.ico. Used space is 3.81 GB.
Since the Dell backup program for the factory image does not seem to recognize that a new blank disc is inserted after it was done with the first disc, I cannot make a backup of the factory image.
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Jan 30, 2015
I got a new SSD 512GB and will swap it with origianl HDD . How to put the origianal factory default image into SSD..
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Apr 29, 2013
I am working on a Dell Inspron N7010 and have tried to use the Factory Image, but it seems to be gone.
In the D: drive, I find the Windows OS, in the C Drive I find nothing. All other drives are as they should be. The Factory Image is either deleted or corrupted. How can I get a copy of this ?
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Nov 6, 2014
I Purchased this laptop, (Inspiron 3521) through ebay.in and after 3 months I found that it has no factory installed image in it (but mentioned during purchase). I still have warranty till march 2015. Can I be able to replace the faulty disc with new one win8 installed.
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