Had an online chat session to get IE to work. By the end of the session all the unit would do is cycle in safe mode. Indicated I should reinstall factory image. I have done that twice without success. It begins to reload and still only gets into safe mode and the system cannot do the initial setup in safe mode. How do I get this thing to boot normally at this time?
View 5 RepliesMy laptop (studio 1537) in running very slowly - so i need to either reinstall vista or do a factory image restore - I don't have any disks. if i do a factoryy restore will dell utilities be reinstalled automatically? if not where do i get them from?
How do I reinstall vista, and does this wipe personal files?
I have a Dell Inspiron 17R Special Edition Laptop with Windows 8, bought on 12/16/2012. The Dell Backup and Recovery version 1.0.0.2 does not seem to work properly when using the "Recovery Media" option (“Create a copy of your factory image in case of critical hardware failure.”) for doing a "Factory Backup" with Discs.I am using new Maxell DVD+R discs.
After the first disc is written and validated it is ejected. A new blank disc is requested, placed in the drive, and then OK is clicked, and the new disc is in for a short while and then ejected without anything being written to it. Also, the DVD is still listed in the File Explorer as "DVD RW Drive (D:) Recovery" even though no DVD is in the drive and the drive tray is in (normally, when there is no DVD in the drive the DVD drive is no longer shown in the File Explorer).
If the backup is canceled and a blank disc is placed back in, then checking the properties of the disc shows 0 GB available and 0 GB Used - this error is corrected by Restarting the computer. After the Restart the disc is properly shown to have 3.9GB Available and 0GB Used.I tried again to do the backup and the same thing happened, with only the first disc actually being written and validated. That first disc is named “Recovery” and it does contain folders: Boot, EFI, preload, and Recovery. It has files: AUTORUN.INF, BOO.MGR, BOOTMGR, BOOTMGR.EFI, MASTERLOG, and Media.ico. Used space is 3.81 GB.
Since the Dell backup program for the factory image does not seem to recognize that a new blank disc is inserted after it was done with the first disc, I cannot make a backup of the factory image.
I got a new SSD 512GB and will swap it with origianl HDD . How to put the origianal factory default image into SSD..
View 1 Replies View RelatedI am working on a Dell Inspron N7010 and have tried to use the Factory Image, but it seems to be gone.
In the D: drive, I find the Windows OS, in the C Drive I find nothing. All other drives are as they should be. The Factory Image is either deleted or corrupted. How can I get a copy of this ?
I Purchased this laptop, (Inspiron 3521) through ebay.in and after 3 months I found that it has no factory installed image in it (but mentioned during purchase). I still have warranty till march 2015. Can I be able to replace the faulty disc with new one win8 installed.
View 13 Replies View RelatedDell Insprion 1545
I recently did a factory image restore on my Dell laptop because I couldn't seem to get rid of a virus on my computer. The factory image restore was completed successfully but now windows will not start up. Startup repair says
"cannot repair this computer automatically-
Problem event name- startup repair offline
Problem signature 01: 6.1.7600.163.85
Problem signature 02: 6.1.7600.163.85
Problem signature 03: unkown
Problem signature 04: 21200839
Problem signature 05: Autofailover
Problem signature 06: 3
Problem signature 07:Failure during setup
OS version: 6.1.7600.2.0.0.256.1
Locale ID: 1033"
I performed regular diagnostics on the computer and all tests were passed. I also did a custom diagnostics test on the hard drive and all tests were passed, except for the last test it said "there is no flash drive in the card reader". Which I believe is probably normal?
My computer only came with two disks from the store. One titled 'Drivers and utilities-for reinstalling dell insipron laptop computer software', and the other titled 'Application- for reinstalling cyberlink powerDVD DX 8.3 software for windows 7'. I do not have a cd for windows 7.
Cannot do F12 to do Dell factory Image because of black screen. Therefore am not able to make any choices relevant to accomplish the deed?
Inspiron 1545....
I need to restore my computer back to factory settings, and I don't have an image, nor do I have a disk....
View 1 Replies View RelatedI have a laptop in our lab that was full of a bunch of software that had been installed over the last year or so and I was trying to bring it back to how it was shipped from the factory. After booting with the F8 option then through Advanced Options I selected to restore the laptop to the factory image since there was no data that I needed from the unit. After the laptop restoration was finished I now boot to the BSOD and it perpetually asks for a startup repair which does not work. I made this unit a door stopper needless to say since there are no disks included in the purchase. Is there any way to get this laptop back to factory?
View 1 Replies View RelatedI have been given an Acer 6930G by a family member to setup. After realising there's 0 discs included with the laptop, the Acer pop up message tells me I have to make my own factory default image. I have successfully made it on 2 DVDs, my question is now in the manual there is nothing about how to use it, I was wondering if anyone can share any insight to me as to how it works.
Basically I know it is probably a bootable DVD as the root of the DVD suggests (several "BOOT" files) I was wondering how it actually looks like? I haven't tested it yet as the user was extremely desperate to get it running so I had to give it up the moment the DVDs were made.
If I put the DVD in and select to boot from it at start up (before getting into windows) does it take me to some sort of custom screen where I can SELECT that I want to reformat and restore the laptop? I want to know what options I am given and I can only assume that it's the same for most laptops.
And I can only assume again, that if I factory restore it, it will come back with Vista activated and all the initial bloatware again, along with all the drivers for it (so I don't need to go track them down).
This is all I need to know, I wish I can test it but I can't even get the laptop back now (until it breaks ...)
If someone can post their experiences with it I will be grateful, this is just more for reassurance than anything, and confirm my assumptions? Many thanks in advance!
EDIT: I have discovered that I can launch that recovery app by pushing ALT+F10, I have managed to wrangle the laptop temporarily to test and have discovered that I can choose from 2 back up options, but I dare not go any further, can someone tell me the next steps? One says factory default, and the other is user's backup.
I can guess that if I choose the first option, factory default, it'll ask for the DVDs I have created? And the 2nd option will restore a backup I made selecting the user option on the recovery app.
Recieved a New XPS 1340, powerd on went through the setup screens, got to where Windows indicated it was preparing my desktop, and the screen went blank waited about a half hour same blank screen. Called Dell Support, finally got through cell, phone service was real bad.
View 6 Replies View RelatedI am trying to restore my laptop (studio xps 16) to factory settings using the recovery image. If I look in my computer, i can see C and D drives.
D is my recovery partition with 7gb full out of 10gb. This is good and dandy except when i open the D drive, there is one folder that says RECOVERY that is empty. Why is it empty when there are 7gb's of files in there? I already have hidden files shown
trying to do a factory image restore on my Studio XPS 1640. I've done this before on other Dells but this one I don't see the Dell image restore option as said in the booklet.
I don't see the Dell Facotry TOols either. I just have the following: startup repair, system restore, system image recovery, windows memory diagnostic, and command prompt.
I chose system image recovery and it doesn't pull up anything - it's for my own images I made. No option to pull up my Dell factory image which I still have in it's own seperate partition.
My Dell ATG E6410 basically completely crashed. Nothing from the hard drive was salvageable (including any of the recovery files). I contacted dell support and they sent me 2 dell DVD's. They are labeled as "DELL SOFTWARE RESTORATION DVD".The only problem is, THEY WILL NOT BOOT! I have tried booting directly from the Bios and no luck what else.
View 9 Replies View RelatedI have a Studio 1558 where I want to reset to do a Dell Factory Image Restore. The instructions say to press the F8 Key when the Dell Logo appears. So far the F8 key fails to work.
View 5 Replies View RelatedI got a brand new VOSTRO 3660 with x3 USB 3.0, and since it has no CD/DVD my only option of creating Factory Recovery Image with DataSafe is thrught USB
which is USB 3.0.
I have done some digging before posting, and I understood that I had to enter to the bios and change USB debug Mode to Enable in order to make it work as USB 2.0 (Disable USB 3.0 functionality to install Windows 7 from a USB Flash Drive).
thing is that I tried that several thing to recover the windows 7, deleted the usb flash drive and made several copies and in the end of it I always get to a screen which tells me that "if you are trying to restore your pc from usb 3.0 ................change to a different usb port " .
I am trying to do a Facotry Image Recovery with a CD and the system has been stuck at 74% with 13 minutes remaining for over an hour now. I have a Pavilion DV6000 with Vista Home Premium.
View 2 Replies View RelatedMy Dell Vostro 3450 (windows 7) had been running slowly for a while and after a virus scan didn't work, I decided to reinstall my operating system. I used the OS reinstall disk that came with the computer and that seemed to work pretty well. However, when it came time to install the drivers, I hit a roadblock. I put in the drivers disk and tried to go through the list of what drivers to install first (DSS, then chipset, etc...) but each time I installed something, it didn't seem to do anything-- I would go through the whole process for each one, but the little check mark wouldn't appear next to it in the "My System" list.... See below:
My computer can't connect to the internet either by ethernet or wifi, and can only input info through the cd drive.
I'm used to using Windows Backup to create a system image, in case I have a hard drive failure, so I can return my computer to a certain state.
I have not been able to create a system image on my 15Z with Windows Backup - it fails every time. So I purchased Acronis True Image 2013, but I don't know which partitions to back up to get the equivalent of a system image in Windows Backup.
Here is how my computer was set up by Dell:
Disk 0 : 8.00 Gb Unnamed primary partition
Disk 1 : 500 Mb ESP partition FAT32, 40 Mb DIAGS partition FAT32, 500 Mb WINRETOOLS partition NFTS, 453 C: partition NFTS, and 12 Gb PBR partiton NFTS
The hard drive of my inspiron 17R 5720 got broken and all the info was lost with it (including the windows 8 image to restore) so i purchased a new HD, but obviously I cant restore the OS that came with my laptop,
How can I get the Restore Image again? can I download it from somewhere?
I don't want to lose my windows licence key
i been trying to restore my dell N5010 but there is no image where to restore it from or i cant even recover it to an earlier date. the computer stopped working and it keeps telling me to do automatic repair but it fails and send me to a menu where i can restore it or recover it but there is no image to factory restore it or there is no date to go back to.
View 5 Replies View RelatedI have dell inspirion N5110 . I formated only drive c for reinstall the windows .I am sure drive for recovery is still there . I did not delet it. now I have problem about drivers. I want to use recovery image in recovery drive but I can not run the recovery. How I can use the recovery drive.?
what I must do for factory settings or using recovery image in recovery drive ?
I am helping a friend reinstall XP on his several year old Inspiron 9300. He doesn't recall an XP install disc coming with the machine (he just called Dell and they side he doesn't need one).
Since I have extra XP install discs/licenses, could I just use a retail disc to reinstall and then get the drivers from Dell's site
I want to reinstall my windows 8 ( dell inspiron 15) .
View 1 Replies View RelatedI have an inspiron 1720 laptop 6 years old and have done an image restore to try and return it to its original state. I have a recovery partition and a factory.wim file.
I run command prompt as an administrator and use: imagex /apply e:dellimagefactory.wim 1 d:
This appears to restore, takes around 20 mins to reach 100%, but on rebooting the machine its still in its current state....Do I need to do an extra step? what have i missed?
I have been told that Dell laptops have a hidden partition to do a factory re install of the OS.
View 3 Replies View RelatedI am trying to format my C drive and have a fresh installation of the operating system on my Inspiron 1460, which I bought 3 years back. Steps that I am following:
1. Insert Re-installation DVD for Windows 7 Home, provided by Dell
2. Power off machine
3. Power on machine
4. While it is starting press F12, and select CD/DVD and press Enter
5. "press any to key read from cd/dvd" appears, press Enter
6. System boots up
7. Install now button appears, click it
After this it is asking for a driver cd/location to install. I have a driver software cd which is also not recognized.
I have been using an external LCD monitor hooked to my inspiron 6400 for 6 months, everything is fine. but 2 days ago when I moved the laptop a little far away from its old place,
I tried to add a 6-feet VGA extension cable to the present VGA cable of the external monitor . the image with extension cable is horrible, so I take the extension cable off and move the laptop back to the old place. and a problem showed up:
when I hook my inspiron 6400 to the external LCD monitor via VGA port on the laptop, some regions of the image on the external monitor flash (if I put on a document, the words are shaking, or "dancing"),
for example the upper right corner, and the middle section of the screen are doing this right now. and if I take the VGA cable off and put it back on, the flashing region changes. but one thing for sure: Not all the screen flash, only several regions.
When I go into the Control Panel and try to make system image backup on external hard drive get message saying backup failure. Have tried several times. External backup works fine for other things. How to do this?
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