Acer :: Backup/Factory Recovery Make Your Own Factory Image?

Jan 12, 2009

I have been given an Acer 6930G by a family member to setup. After realising there's 0 discs included with the laptop, the Acer pop up message tells me I have to make my own factory default image. I have successfully made it on 2 DVDs, my question is now in the manual there is nothing about how to use it, I was wondering if anyone can share any insight to me as to how it works.

Basically I know it is probably a bootable DVD as the root of the DVD suggests (several "BOOT" files) I was wondering how it actually looks like? I haven't tested it yet as the user was extremely desperate to get it running so I had to give it up the moment the DVDs were made.

If I put the DVD in and select to boot from it at start up (before getting into windows) does it take me to some sort of custom screen where I can SELECT that I want to reformat and restore the laptop? I want to know what options I am given and I can only assume that it's the same for most laptops.

And I can only assume again, that if I factory restore it, it will come back with Vista activated and all the initial bloatware again, along with all the drivers for it (so I don't need to go track them down).

This is all I need to know, I wish I can test it but I can't even get the laptop back now (until it breaks ...)

If someone can post their experiences with it I will be grateful, this is just more for reassurance than anything, and confirm my assumptions? Many thanks in advance!

EDIT: I have discovered that I can launch that recovery app by pushing ALT+F10, I have managed to wrangle the laptop temporarily to test and have discovered that I can choose from 2 back up options, but I dare not go any further, can someone tell me the next steps? One says factory default, and the other is user's backup.

I can guess that if I choose the first option, factory default, it'll ask for the DVDs I have created? And the 2nd option will restore a backup I made selecting the user option on the recovery app.

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Dell Inspiron 17R :: Cannot Perform Factory Image Backup

Dec 29, 2012

I have a Dell Inspiron 17R Special Edition Laptop with Windows 8, bought on 12/16/2012. The Dell Backup and Recovery version 1.0.0.2 does not seem to work properly when using the "Recovery Media" option (“Create a copy of your factory image in case of critical hardware failure.”) for doing a "Factory Backup" with Discs.I am using new Maxell DVD+R discs.

After the first disc is written and validated it is ejected. A new blank disc is requested, placed in the drive, and then OK is clicked, and the new disc is in for a short while and then ejected without anything being written to it. Also, the DVD is still listed in the File Explorer as "DVD RW Drive (D:) Recovery" even though no DVD is in the drive and the drive tray is in (normally, when there is no DVD in the drive the DVD drive is no longer shown in the File Explorer).

If the backup is canceled and a blank disc is placed back in, then checking the properties of the disc shows 0 GB available and 0 GB Used - this error is corrected by Restarting the computer. After the Restart the disc is properly shown to have 3.9GB Available and 0GB Used.I tried again to do the backup and the same thing happened, with only the first disc actually being written and validated. That first disc is named “Recovery” and it does contain folders: Boot, EFI, preload, and Recovery. It has files: AUTORUN.INF, BOO.MGR, BOOTMGR, BOOTMGR.EFI, MASTERLOG, and Media.ico. Used space is 3.81 GB.

Since the Dell backup program for the factory image does not seem to recognize that a new blank disc is inserted after it was done with the first disc, I cannot make a backup of the factory image.

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The trial version expired and I wanted to uninstall it and install my own copy of Office 2003. But if course it would not uninstall - probably because I wasn't the real "Administrator" at the time. I followed the MS guide for forceably uninstalling and deleting the product, but that failed also.

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Feb 20, 2013

Dell Insprion 1545

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Problem event name- startup repair offline

Problem signature 01: 6.1.7600.163.85

Problem signature 02: 6.1.7600.163.85

Problem signature 03: unkown

Problem signature 04: 21200839

Problem signature 05: Autofailover

Problem signature 06: 3

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OS version: 6.1.7600.2.0.0.256.1

Locale ID: 1033" 

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