Dell Inspiron 17R :: Cannot Perform Factory Image Backup
Dec 29, 2012
I have a Dell Inspiron 17R Special Edition Laptop with Windows 8, bought on 12/16/2012. The Dell Backup and Recovery version 1.0.0.2 does not seem to work properly when using the "Recovery Media" option (“Create a copy of your factory image in case of critical hardware failure.”) for doing a "Factory Backup" with Discs.I am using new Maxell DVD+R discs.
After the first disc is written and validated it is ejected. A new blank disc is requested, placed in the drive, and then OK is clicked, and the new disc is in for a short while and then ejected without anything being written to it. Also, the DVD is still listed in the File Explorer as "DVD RW Drive (D:) Recovery" even though no DVD is in the drive and the drive tray is in (normally, when there is no DVD in the drive the DVD drive is no longer shown in the File Explorer).
If the backup is canceled and a blank disc is placed back in, then checking the properties of the disc shows 0 GB available and 0 GB Used - this error is corrected by Restarting the computer. After the Restart the disc is properly shown to have 3.9GB Available and 0GB Used.I tried again to do the backup and the same thing happened, with only the first disc actually being written and validated. That first disc is named “Recovery” and it does contain folders: Boot, EFI, preload, and Recovery. It has files: AUTORUN.INF, BOO.MGR, BOOTMGR, BOOTMGR.EFI, MASTERLOG, and Media.ico. Used space is 3.81 GB.
Since the Dell backup program for the factory image does not seem to recognize that a new blank disc is inserted after it was done with the first disc, I cannot make a backup of the factory image.
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Apr 15, 2013
I have a laptop in our lab that was full of a bunch of software that had been installed over the last year or so and I was trying to bring it back to how it was shipped from the factory. After booting with the F8 option then through Advanced Options I selected to restore the laptop to the factory image since there was no data that I needed from the unit. After the laptop restoration was finished I now boot to the BSOD and it perpetually asks for a startup repair which does not work. I made this unit a door stopper needless to say since there are no disks included in the purchase. Is there any way to get this laptop back to factory?
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Jan 12, 2009
I have been given an Acer 6930G by a family member to setup. After realising there's 0 discs included with the laptop, the Acer pop up message tells me I have to make my own factory default image. I have successfully made it on 2 DVDs, my question is now in the manual there is nothing about how to use it, I was wondering if anyone can share any insight to me as to how it works.
Basically I know it is probably a bootable DVD as the root of the DVD suggests (several "BOOT" files) I was wondering how it actually looks like? I haven't tested it yet as the user was extremely desperate to get it running so I had to give it up the moment the DVDs were made.
If I put the DVD in and select to boot from it at start up (before getting into windows) does it take me to some sort of custom screen where I can SELECT that I want to reformat and restore the laptop? I want to know what options I am given and I can only assume that it's the same for most laptops.
And I can only assume again, that if I factory restore it, it will come back with Vista activated and all the initial bloatware again, along with all the drivers for it (so I don't need to go track them down).
This is all I need to know, I wish I can test it but I can't even get the laptop back now (until it breaks ...)
If someone can post their experiences with it I will be grateful, this is just more for reassurance than anything, and confirm my assumptions? Many thanks in advance!
EDIT: I have discovered that I can launch that recovery app by pushing ALT+F10, I have managed to wrangle the laptop temporarily to test and have discovered that I can choose from 2 back up options, but I dare not go any further, can someone tell me the next steps? One says factory default, and the other is user's backup.
I can guess that if I choose the first option, factory default, it'll ask for the DVDs I have created? And the 2nd option will restore a backup I made selecting the user option on the recovery app.
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Jan 2, 2009
Back in my Windows days and for my servers at work (just a few), I always did the following to do backup:
1) DATA
Use SyncToy or copy the data folders (My Documents, etc.) to an external hard drive
2) OS and APPLICATIONS
Create an image using Acronis's TrueImage, so I don't have to re-install the applications or re-configure the OS
With Time Machine, I know it backups my User folder (Documents, Music, etc.), but does it also backup the computer settings, such that in the case of re-install, I just pop-in the original OSX Installation CD and restore from Time Machine without reconfiguring the OS AND re-installing the application again?
I noticed in the Time Machine hard drive there is also an Applications folder that contains the list of the same applications as installed in my MBP.
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Dec 10, 2014
When I go into the Control Panel and try to make system image backup on external hard drive get message saying backup failure. Have tried several times. External backup works fine for other things. How to do this?
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Dec 18, 2014
I own a Dell Inspiron 17R 7720 and recently my HDD crashed and I can't access the Windows 8 PRO partition anymore, so I bought a SSD to reinstall it.The problem is that my Windows is OEM and I need to backup the PBR Image and WINRETOOLS using only Linux (I can't access Windows) but I don't know how and I'm afraid to miss anything and lost my Windows Key or the diagnostics tools provided by Dell.
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Mar 5, 2013
We had one of our new Inspiron E6330 laptops have issues with the VGA port the other day, and in the course of the Dell technician making things worse, he messed up the hard drive. In the end, he left us with a new hard drive, a directory full of files from some unknown backup program, and the old hard drive - which he unfortunately wiped & reinstalled Windows on. He wasn't too clever. It seems that the backup program he ran left us with a directory full of files which I can't identify. I wasn't actually in the office when the Dell tech was on-site, so I'm left trying to piece this back together for my user.
The directory listing:
03/05/2013 07:04 PM <DIR>
.03/05/2013 07:04 PM <DIR>
..10/12/2012 09:39 AM
153,486 APPS.INP10/12/2012 09:39 AM
[Code] ....
The XML files are interesting - include.xml is a listing of all the user's files from the disk, and migr.xml contains a description of the old system.
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Apr 7, 2013
Had an online chat session to get IE to work. By the end of the session all the unit would do is cycle in safe mode. Indicated I should reinstall factory image. I have done that twice without success. It begins to reload and still only gets into safe mode and the system cannot do the initial setup in safe mode. How do I get this thing to boot normally at this time?
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Dec 17, 2014
I made a USB back up using the Dell Backup and Recovery/Factory backup. I can't seem to get my laptop to boot up from a USB, though. I've looked at all the options I see via F2 and F12. But I see no mention of USB as something it could boot from.
My machine is an Inspiron 15 7000 series.
Backup Recovery version1.75.63
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Jul 6, 2009
differences are between the two.
Does the factory default., only back up the files that were originally on the drive when I first bought it, regardless of what I install afterwards? and the Custom backsup everything? I noticed that Factory Default is 10GB, but the Custom is 29GB. This is confusing because I only install two small programs on top the Factory Default. WHat is the other 19GB?
I have a Aspire 6930G that came with 3 partitions.
After I make my backup image, so I still need the recovery partitions?
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Jan 30, 2015
I got a new SSD 512GB and will swap it with origianl HDD . How to put the origianal factory default image into SSD..
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Apr 29, 2013
I am working on a Dell Inspron N7010 and have tried to use the Factory Image, but it seems to be gone.
In the D: drive, I find the Windows OS, in the C Drive I find nothing. All other drives are as they should be. The Factory Image is either deleted or corrupted. How can I get a copy of this ?
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Nov 6, 2014
I Purchased this laptop, (Inspiron 3521) through ebay.in and after 3 months I found that it has no factory installed image in it (but mentioned during purchase). I still have warranty till march 2015. Can I be able to replace the faulty disc with new one win8 installed.
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Feb 2, 2015
I'd like to create a factory backup disk to the Dell laptop that I recently aquired (Inspiron 14). I want to save this factory backup on an external WD flash drive (that has 500GB). This disk contains, already 100GB of other personal data.
My question is: will the process of creating factory disk delete all other data on that drive (I don't want that to happend of course) or it will create the Image disk in addition to the other data the in this disk?? Dell's wizard said that the factory data requires only 9.2GB so there's plenty of space for all the data together.
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Feb 5, 2013
How to perform a Factory Restore, from the Restore Partition. I'm unable to boot the computer. into windows.
Last time I recall it was CTRL-11 upon boot, didn't work for me.
Windows 8 Pro
Dell XPS 14 Ultrabook
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Feb 20, 2013
Dell Insprion 1545
I recently did a factory image restore on my Dell laptop because I couldn't seem to get rid of a virus on my computer. The factory image restore was completed successfully but now windows will not start up. Startup repair says
"cannot repair this computer automatically-
Problem event name- startup repair offline
Problem signature 01: 6.1.7600.163.85
Problem signature 02: 6.1.7600.163.85
Problem signature 03: unkown
Problem signature 04: 21200839
Problem signature 05: Autofailover
Problem signature 06: 3
Problem signature 07:Failure during setup
OS version: 6.1.7600.2.0.0.256.1
Locale ID: 1033"
I performed regular diagnostics on the computer and all tests were passed. I also did a custom diagnostics test on the hard drive and all tests were passed, except for the last test it said "there is no flash drive in the card reader". Which I believe is probably normal?
My computer only came with two disks from the store. One titled 'Drivers and utilities-for reinstalling dell insipron laptop computer software', and the other titled 'Application- for reinstalling cyberlink powerDVD DX 8.3 software for windows 7'. I do not have a cd for windows 7.
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Apr 16, 2013
Cannot do F12 to do Dell factory Image because of black screen. Therefore am not able to make any choices relevant to accomplish the deed?
Inspiron 1545....
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Mar 30, 2013
I need to restore my computer back to factory settings, and I don't have an image, nor do I have a disk....
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Jul 26, 2014
For creating a System Image backup the HP guide shows two selections (External Hard Drive or Disc). Can I use a USB flash drive?
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Dec 31, 2009
Recieved a New XPS 1340, powerd on went through the setup screens, got to where Windows indicated it was preparing my desktop, and the screen went blank waited about a half hour same blank screen. Called Dell Support, finally got through cell, phone service was real bad.
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Sep 3, 2009
I am trying to restore my laptop (studio xps 16) to factory settings using the recovery image. If I look in my computer, i can see C and D drives.
D is my recovery partition with 7gb full out of 10gb. This is good and dandy except when i open the D drive, there is one folder that says RECOVERY that is empty. Why is it empty when there are 7gb's of files in there? I already have hidden files shown
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Dec 18, 2009
trying to do a factory image restore on my Studio XPS 1640. I've done this before on other Dells but this one I don't see the Dell image restore option as said in the booklet.
I don't see the Dell Facotry TOols either. I just have the following: startup repair, system restore, system image recovery, windows memory diagnostic, and command prompt.
I chose system image recovery and it doesn't pull up anything - it's for my own images I made. No option to pull up my Dell factory image which I still have in it's own seperate partition.
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Dec 19, 2014
So as soon as I got my brand new Y50-70, and before doing anything on this laptop (not even installing new software), I went tried OneKey Recovery only to discover that it is broken.
I then tried my luck with Windows Recovery (the one provided with every Windows 8.1 copy, not unique to Lenovo):
I first went through system image creation on a recovery drive (1TB WD Elements USB HDD):
1. Find it on Control Panel:
2: Select it (Recovery option):
3. Create a recovery drive:
4. Selected the F: drive (1TB, it's not a *flash* drive just an ordinary USB hdd, does it matter?):
5. Got a nice warning (indeed, this process reformatted the drive, to 32GB only, why 32GB and not the full 1TB?)
Now... let's see if I can restore from this newly created system image:
1. Rebooted from the newly created Recovery Drive (it actually boots!):
2. Selected "Use a device", then received this menu:
3. I selected EFI USB Device. It then went to an intermediate Lenovo boot splash:
4. And shortly after that (without me doing anything) a new prompt, to choose a language:
5. I selected English and then, got prompted for keyboard layout:
6. The system then system to restart again from the Recovery Drive, only to prompt me again with the "Choose an Option" screen (as in step #1). So, I selected "Troubleshoot" this time:
7. I then selected "Advanced options", and received this screen:
8. I then selected System Image Recoery and received this screen:
9. I selected the only option available (Windows 8.1), then got this "Cannot find system image":
10. Why??? I clicked cancel and I was prompted to select an image:
11. So I clicked Next, but got nothing to select:
12. Clicking the Advanced button only provides irrelevant options:
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Mar 5, 2013
My Dell ATG E6410 basically completely crashed. Nothing from the hard drive was salvageable (including any of the recovery files). I contacted dell support and they sent me 2 dell DVD's. They are labeled as "DELL SOFTWARE RESTORATION DVD".The only problem is, THEY WILL NOT BOOT! I have tried booting directly from the Bios and no luck what else.
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Jan 1, 2015
I am still on a long learning curve operating my PC. After refreshing my Aspire E1-570. Windows to remove malware, I had to reinstall all my new apps & software which deleted . After doing that I received a message to create a recovery file to factory default file on a USB. When I tried to do there was message that new apps & software would be deleted. Can I create a recovery file without having to re-install all new apps & software again.
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Mar 18, 2013
I have a Studio 1558 where I want to reset to do a Dell Factory Image Restore. The instructions say to press the F8 Key when the Dell Logo appears. So far the F8 key fails to work.
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Feb 19, 2013
I got a brand new VOSTRO 3660 with x3 USB 3.0, and since it has no CD/DVD my only option of creating Factory Recovery Image with DataSafe is thrught USB
which is USB 3.0.
I have done some digging before posting, and I understood that I had to enter to the bios and change USB debug Mode to Enable in order to make it work as USB 2.0 (Disable USB 3.0 functionality to install Windows 7 from a USB Flash Drive).
thing is that I tried that several thing to recover the windows 7, deleted the usb flash drive and made several copies and in the end of it I always get to a screen which tells me that "if you are trying to restore your pc from usb 3.0 ................change to a different usb port " .
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Jan 18, 2013
My laptop (studio 1537) in running very slowly - so i need to either reinstall vista or do a factory image restore - I don't have any disks. if i do a factoryy restore will dell utilities be reinstalled automatically? if not where do i get them from?
How do I reinstall vista, and does this wipe personal files?
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Apr 22, 2009
Can I recover MS Office Home & Student 2007 Trial Edition from the factory backup I did when I get the laptop, but without recovering anything else?
This is an Aspire 4530 running Vista.
The trial version expired and I wanted to uninstall it and install my own copy of Office 2003. But if course it would not uninstall - probably because I wasn't the real "Administrator" at the time. I followed the MS guide for forceably uninstalling and deleting the product, but that failed also.
The only recourse seems to be to re-install it from the 3 factory backup DVDs that I made when I got the laptop. But I have a feeling that all I can do is recover (overwrite) the C drive from the recovery DVDs - either all or nothing. Is that correct?
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Nov 5, 2014
We have a brand new Aspire E15 and are wanting to create a recovery backup on to a usb drive.
As per the user manual we type recovery in the search and select 'Acer Recovery Management'.
We then get the User Acount Control window asking if we want to allow Acer Recovery Management to make changes to the computer, then click 'Yes'.
Then nothing happens......
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