Lenovo ThinkPad W Series :: Quad Core W520 (with Intel AMT) Powers Off When Attempting To Put It In Sleep Mode
Oct 14, 2014
I have a quad core Lenovo W520 (i7-2820QM) equipped with Intel AMT. I have all RAM slots populated (original 2GB in each that came with the machine). I have updated to the latest BIOS (1.42 at the time of writing) and latest Intel Management Engine Firmware 7.1 (7.1.85.1216 at the time of writing). The machine has Crucial 256GB X100 SSD installed in the main compartment and a regular HDD in UltraBay.
The computer acts normally in sleep mode and restart sequence only when Intel AMT states that "ME is in recovery state..." during boot.
When it looks like AMT is happy problems begin. The problem is that when I'm trying to put the computer to sleep it goes all the way until the end per normal procedure and then suddenly decides to power itself off! Obviously Windows doesn't like this and displays recovery suggestions after starting the laptop again. This happens when connected to AC and also when disconnected from it. Also, when computer reboots it turns off all power (i.e. the display along with backlight, indicator LEDs turn off and fans spin down for a sec) inbetween and automatically starts up after that.
I've tested this on Windows 7 and openSUSE 13.1 (which I had lying nearby) and same behavior happens on both OSes. On Windows, all the latest drivers and updates were installed. So I don't think this is driver nor OS dependent - rather firmware/hardware related problem.
What is funny, it doesn't matter whether Intel AMT is activated in BIOS or not. What matters is whether the Management Engine is in some kind of recovery state or not. When it's not, computer starts acting crazy as stated above and behaviour is repeatable. Intel AMT itself seems to work however. Changing the power policy in Intel ME configuration doesn't work for sleep issue.
Some things I've also tried doing:
* Replace CMOS battery (measured its voltage before putting it in, of course) with a new one - no effect
* Tried two different brands of SSDs (OCZ Vertex 3 and Crucial X100) - no effect
* Tried both legacy and UEFI modes - no effect
* Scanned RAM for memory errors - no effect
Could Lenovo try to repeat this issue and possibly do something about this?
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Apr 1, 2014
My W540 seemed to have nightmares while in sleep mode because it keep waking up from time to time
BIOS ver 2.11
Windows 7
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Jan 19, 2009
My question concerns the non-functioning sleep mode buttons on my Lenovo W540 20BG.
In my current power management settings, the W540 is suppose to enter sleep mode by pressing Fn4 or by pressing the round power button shortly. However, either one of these methods do not work.
My computer does enter sleep mode when usign the Windows start menu (Start->Shut Down -> Sleep).
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Jan 3, 2014
power option is set up in sleep, when i close the lid and after opening it, it does not wake up. i have to press the power button for 5 or more seconds in order to restart the system
i am using windows 8
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Jan 27, 2014
sometime in sleep mode my Yoga fall into irresponsive mode without any possibility to do anything. The power button is simply not working - pushing it for more than 30 second not change anything... Yoga red light is slowly blinking, the fn key is lighting, the fan is working, processor is heating and this follows to full drain battery.
Is any possibility to reset or reboot this "thermal brick" Yoga mode? Some computers and tablet have the hard reset button to work with such a situation - have Thinkpad Yoga similar solution (i.e. button combination invoking reset)?
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Sep 5, 2012
I just got my x230 yesterday and I'm having some weird issues.
(1) whenever my laptop goes to sleep mode. I can't seem to make it wake up. The power button would just slowly blink and would not respond to anything. I would have to hard reset my laptop for it to turn on. When I turn it back on, it would go the "Start windows normally" screen.
(2) whenever I close the lid, I'm guessing it tries to go to sleep mode, then if I wake it up, the system seem to reboot and would go to the "start windows normally" screen.
Both seems to all relates to sleep mode.
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Apr 15, 2009
I have my lenovo x230 laptop set to sleep when I close the lid. When I close the lid the "sleep" icon on the back of the screen lights up. But the batter will not last through the night on sleep mode. Within five hours or so, the battery is completely drained and I have to plug in and boot up the system. I've never seen such poor batter performance during sleep mode on any other laptop I've ever owned.
Another thread in this forum blames the USB port that allows you to charge mobile phones/etc. during low-power states and recommends disabling the "always power on" option fo this USB port in the Bios settings. At least my laptop still will not make it through the night in sleep mode.
At this point, it seems my ownly option is to use sleep mode only when the laptop is plugged in and hibernation mode when on batter power, which is disappointing. I've never had to worry about this in the past with other laptops. Perhaps/probably related is the fact that the lenovo ThinkVantage Power Manager (v. 7.16) hangs at the splash screen when I try to open it, so I've been trying to manage the power through the windows control panel power settings.
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Nov 5, 2009
Just received 2 new X220 thinkpads - I'm attempting to burn factory recovery disks on a lenovo USB multifunction cd/dvd drive.
I receive the 'error unexpected error occurred (rc=9)' when attempting to burn the disks - I came across another forum suggesting that the first disk is a CD and the rest should be DVD - This worked to burn the recovery media - however when I inserted a DVD to continue the rest of the recovery media I receive the aforementioned error.
I have gotten 1 of them to complete a full set of disks - 4 in total. The other one, no such luck.
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Oct 23, 2012
I have had the W530 for several months now and it randomly powers off. This can occur when connected to the AC Adaptor, when running on battery, or when using the AC Adaptor without battery. Lenovo first replaced a fan, but that didn't solve. Now they are attempting to replace the system board.
W530, i7-3610QM, 1920x1080 FHD, 16 GB RAM, K2000 NVIDIA GPU, Muskin mSATA, 500GB 7200rpm, Bluetooth, Centrino 6300 AGN WiFi, Win8 Pro
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May 3, 2012
i recently bought my W520 and everything works just fine - except for the internal webcam.
I installed the drivers (current version) from the Lenovo web site but the webcam won't turn on. The green just wouldn't turn on and when I press Fn+F6 the communication tool shows up without any webcam video. Same thing for skype or any other webcam tool.
Sometimes after booting it works for a few seconds but then the image freezes and it won't start again until after several system restarts.
System Details:
Thinkpad W520 (4276), Core i7-2760QM
Windows 7 64 Bit Professional
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Apr 20, 2011
When will there be a BIOS update to fix the UEFI/Bitlocker issue? The TPM won't pass the keys to Windows when UEFI mode is on. An X220 owner has this issue as well: [URL] ....
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Jan 29, 2012
maybe not always but verry often. 1 or 2 sec after shutting down it reboots. i haaate that!
W520 4270CTO 2028QM WINX64 MSATA SSD 16GB
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Dec 30, 2014
I realize that there are several threads on W520 shutdowns, but I haven't quite found a similar problem to mine: A random, sudden shutdown occurs while the laptop is on battery. The problem does not occur when using the power adaptor. It also seems to have nothing to do with physical movement of the laptop, nor with power consumption/heat. After going blank from one second to the next, the laptop restarts. Seeing that the laptop works fine with the power adaptor, is there any reason to believe that components on the main board could be the problem? If not, I could just get another battery, even though this still seems ok.
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Jun 10, 2009
I have 2 x 4GB sticks of G.SKill F3-8500CL7D-8GBSQ DDR3-1066 PC3-8500 CL7-7-7-20 SO-DIMM.
They worked perfectly as the only memory sticks in a W500, but I'd like to install them in addition to the 2 x 4GB Lenovo memory sticks that came with the W520.
Is this going to work and be stable at all? After reading the W520 specs, I'm still uncertain about the memory speeds of the two different sets of sticks and if that is a real compatibility issue. I don't know enough about memory specs.
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Feb 4, 2009
I've got W520 with Windows 7 + all the latest drivers.
About a week ago I run into the following problem:
1) The onboard speakers don't play any sounds. Instead they produce a single click when music playback starts. And that's it.
2) Music plays fine via the headphones. So the clicking sound occurs with the onboard speakers only.
I've got all the latest drivers installed. I tried to reinstall the Conexant and nVidia driver but it didn't work.
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Nov 5, 2010
I've had this continual problem with my W520, which I can't seem to solve. Windows Search is disabled, I go into services, set it back to Automatic and start the service. It works fine all day long, no problems. When I shut off the machine, sometimes, not everytime, when I bring the machine back up, the service is now disabled and I go through this entire process again. What is strange is that at other times, after reboot, it is still enabled.
I've checked the event log, there is only an entry that indicates that the service was disabled, but there is no information in there which indicates the process that did the disable.
Here are the specs of the machine which might be relevant:
Hardware
W520
x64 Win7 Ultimate - standard Windows build
2820QM processor
16 GB RAM
1x500 GB drive in the HDD bay
1x750 GB drive in the Ultrabay (with the annoying gap)
Software
MS Office 2010
Visual Studio 2008/2010
SQL Server 2005/2008
ESET NOD32
Quickbooks
Chrome
othr related items for development.....
On the software side, I tend to keep it light, thus making it quicker and less likely to have conflicts.
Is there any tool out there which can tell me what process keeps disabling this service? It is very frustrating, having to go through this all the time. I know there will be some that say it slows down your machine, that may be their experience, but it is not mine and that penalty is outweighed by the convenience of being able to quickly search a 6GB email account.
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Sep 2, 2014
I just updated my ThinkPad W520 using the System Update utility and after rebooting I realize that the battery icon is totally gray and shows the message "Battery not installed". Checking the installations log of System Update I see
-Lenovo Power Management Driver 1.67.04.05
-Power Manager for Windows 7 6.66.1
And the Windows battery icon shows the info correctly. Is there any way to uninstall the updates?
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Dec 26, 2009
i have the acer aspire 6930G core 2 duo T5800 - Nvidia 9600M GT 512Mb GDDR 3 - 4Go 667mhz - 500Go 7200RPM - bios 3238... it's possible to install a intel quad core mobile Q9000 in this laptop?
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Nov 10, 2011
Just upgraded from Windows 8.1 preview to Windows 8.1... since then my display doesn't look right at all. Resolution seems to be set to 1920x1080... which I belive is correct.
But text, icons and windows seem bigger than they were before.
Also the display is lacking sharpness around text. Do I need to upgrade some drivers or something?
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Jun 5, 2014
Currently using Norton Identity Safe's standalone password manager, but would like to start using Lenovo's instead. Attempted to import .DAT and/or .CSV files from Norton, but no option for these file types appeared in Lenovo's Password Manager.
If not an option to import directly, is it possible to add one of the files to the location Lenovo stores the password manger entries?
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Oct 13, 2010
I have a new W510 but I cannot get the fingerprint reader working for Windows logon. I have the Lenovo fingerprint software installed. It can enroll my fingerprint with ease, which also shows that the reader works. I have turned on the option "use fingerprint scan instead of password when logging into windows". When I restart Windows, I see a fingerprint logon option, but it still defaults to CTRL+ALT+DELETE. When I pick the fingerprint option and scan my fingerprint, the lght blinks twice and nothing happens. I know from my old W510 that I should be seeing a Lenovo Fingerprint icon on the logon screen, but I just cannot get that to display. What have I missed?
The virtual agent was no support - it gives me a setting that doesn't exist, tells me to reboot, tells me that the first time I log in I will need both fingerprint and password, but afterwards it only needs fingerprint.
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Dec 7, 2012
Btw my mobo,cpu,memory i believe were all replaced last time i took it in with this issue... Still getting it consistently:
Random Black Screens and Random Sleeping: [URL] ...
Black Screen: [URL] ...
I thought before maybe its Bluetooth related as sometimes when screen would turn black and then come back, I would get a 'Bluetooth Device Not Discoverable'. So turned off Bluetooth in the BIOS, but still having display/sleep issues.
I removed hte Lenovo Power Manager/PM Driver, and turned off sleeping in the Windows power settings (in every setting including if Low Battery Action).
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Mar 18, 2012
Using Win 8.1 x64 and the latest Synaptics drivers, if I'm typing or holding a key the left click does not work. I've tried every setting in the Synaptics control panel and can't figure out how to disable this behavior.
How to disable this? It's very annoying, especially as there is a delay after pressing a key before I can click the mouse of around a half second.
Easily recreated by opening notepad and holding down the A key, then trying to left click something.
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Jul 18, 2011
Just received my Thinkpad W520 4270 CTO with bluetooth installed. It was a DOS workstation that I installed Win 7 x64 Ultimate on and I finally got all the drivers installed but the bluetooth software says there is no BT device connected to my laptop. I checked the BIOS settings and confirmed the BT is enabled. I even disabled it, saved, then enabled it to toggle. Hitting the Fn+5 combo doesn't trigger the light or any "Found New Hardware." When the laptop first boots up the BT light flashes along with the wifi light and the HDD activity light. I haven't yet been able to load another OS, but I'm downloading Arch Linux and BackTrack 5 to test to see it's possibly an OS issue.
I realize the sticky about the "do not update the bluetooth drivers" but I'm not getting my bluetooth to work at all, not even being recognized by the OS as an "unknown device."
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Feb 6, 2010
W520 4270-CTO
W7 Pro
The IEEE 1394 device is now completely missing from device manager. It seems like hardware failure. BIOS reset and factory restore did not resolve the matter.
I have contacted a local service depot so the machine will go in for warranty service next week (after labour day weekend) if not resolved beforehand.
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Dec 28, 2014
I have a w520 that is out of warranty. From time to time, the screen just turns off while I'm using it (no, not a dimming/screen off during idle isse). Everything else works perfectly though. I have to shake the laptop (lol, seriously...) and the screen comes back on! It's been getting more and more frequent. What gives? Is this a known issue? Is there some loose connection somewhere inside? What should I check?
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May 30, 2012
If the system has been on battery at any point of the session, color calibration seems to mess itself up according to what's on screen. If darker colors dominate the screen, the colors slowly (but visibly) go all weird. When there's mostly white content on screen, it returns to normal.
I've been browsing some power management settings and none of them seems to relate to this. The system is W520 with FHD screen, Intel 8.15.10.2538 drivers, Nvidia 332.21 drivers, Windows 7. This does not occur in Ubuntu, nor on an external monitor.
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May 28, 2011
The most critical issue on my week old L520 is that it goes into sleep mode seemingly randomly even while I'm doing work. (In fact, it went into sleep mode twice while writing this post.)
I have the newest (3.59) Power Management Installed with all settings set to keep the system awake, plus updated drivers for both Lenovo and Microsoft via the Think Vantage Toolbox update feature.
According to TP Fan Control the temperatures seem fine, except perhaps for the 6th and 8th sensor, where the temperature always hovers around 60c or a little below. [URL]...
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May 24, 2010
This was taken from engadget - Intel's quad-core i7-740QM and i7-840QM show up on Dell laptop menu -- Engadget
"Dell's propensity for dishing out new hardware without an announcement has struck again, though this time the company might have jumped the gun as not even Intel has yet officially acknowledged the existence of these Core i7 CPUs.
The i7-740QM and its senior sibling are straight replacements for the i7-x20QM models: they retain the same cache and eight-threaded operational paradigm while jacking default and Turbo Boost clock speeds up to a maximum 3.2GHz single-core pace on the i7-840QM. Best of all? Dell's price for the 740QM is currently lower than that for its predecessor, so you might wanna order one up before somebody wakes up
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May 25, 2014
I am using Lenovo W520 with windoiws 7, RAM 8 GB. It is very slow and when I type something it appears with noteable delay. Also i am using virtal machne windows XP there. How can I get better performance
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