Lenovo ThinkPad W Series :: W540 UltraNav Trackpad - Stops Working After Newest BIOS Update
Dec 5, 2014
Both me and a friend of mine have Lenovo W540s. Everything was working perfectly fine with all of our hardware, until today. A BIOS update came out and installed correctly on both of our machines. After this update both of our UltraNAV features on the trackpad are all dead. After that first restart a message appeared "finding new hardware" and it found a generic mouse on the laptop. Now when I try to re-install the UltraNav drivers, it says no hardware found. I tried both the drivers on Lenovo.com and the manufacture's website all with no luck.
How to fix our UltraNav pads?
W540 | i7-4930MX | 16GB RAM | Quadro K2100M | RAID 0 Dual 512 SSD
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Feb 24, 2014
After updating to brand new BIOS from Jan. 19th I cannot boot anymore into Windows 8.1 - always get INACCESSIBLE_BOOT_DEVICE. Tried to repair using a Windows 8.1 USB Stick, no success. Even downgrading to 1.08 did not work as well!
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Feb 6, 2014
W540 20BG001CGE, had BIOS 1.05 and RAID 1 with two Samsung 840 EVO 1TB working fine under Windows 7 - x64. Did a (by lenovo update tool recommended) BIOS Update with the bios update manager to 2.05. Update ran fine. After Rebooting (and loading defaults, disabling Intel Rapid Start, Changing BIOS boot option to legacy first ... I recognized SATA Option (AHCI or RAID) in BIOS is gone. At boot Intel Matrix Storage Configuration doesnot appear anymore (where you can build RAID etc).
Boot then brings up message "missing operating system".
Downgrade to BIOS 1.05 impossible, due to ISO File on www.lenovo.com support is not system compatible, message "Lenovo Group Limited - Invalid system disk; Replace te disk, and then press any key")
(The link to the ISO File version 1.05 at the bottom of this page links a non bootable ISO image [URL]....)
Also the downgrade to BIOS version 1.08 found here [URL] .... does not work, CD also messages "Lenovo Group Limited - Invalid system disk - Replace ...").
Rewriting BIOS version 2.05 (GNET57WW) does not work (says "BIOS update not necessary").
Embedded Controller Version GMHT25WW (1.10) ME Firmware Version 9.0.22.1467. How to get back my RAID controller?
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Jun 7, 2013
Update Retriever/System Update can't find USB drivers for model 20BH. gmy104ww
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Jan 8, 2013
I have tested the following on 2 identical W540 machines.After installing Windows 8.1, the internal camera is not working. I dont remember if the camera worked before we installed 8.1. I have installed all relevant drivers and updated all windows updates. I have installed all drivers from System update.
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Apr 19, 2014
I've a new Thinkpad W540 with Windows 7 64bit. I can't see the Card Reader in the device list. When I insert a SD Card, nothing happens. All I/Os are enabled in the Bios. What can I do?
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Sep 6, 2014
I might have seen the numeric keypad keys work once since getting this machine, but now can't get the keys to produce numbers. Some of the keys initiate other actions not associated with numeric data entry.
I tried removing the wireless dongle for my Microsoft wireless mouse but no improvement -- I simply swapped this MS mouse from my old W510 without doing any formal install.
This doesn't appear to be a hardware problem since the keypad keys have some effect -- just not the intended effect.
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Sep 17, 2014
I have a new W540, and the microphone mute button does not work properly. When I press fn+f4. the red LED turns on, the slashed out microphone appears on the screen, and the volume settings for both the "Microphone" and "External Mic" are muted in Windows. However, audio from the microphones still capture audio, and it can be recorded on applications like Audacity and Skype.
Manually muting the microhphones via the Sound dialog in Windows has the same effect. The LED and OSD come on, but the microphone does not stop recording. As of now, I have found no way to mute the microphone outside of muting sound input in each individual applicaton.
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Jan 19, 2009
My question concerns the non-functioning sleep mode buttons on my Lenovo W540 20BG.
In my current power management settings, the W540 is suppose to enter sleep mode by pressing Fn4 or by pressing the round power button shortly. However, either one of these methods do not work.
My computer does enter sleep mode when usign the Windows start menu (Start->Shut Down -> Sleep).
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Mar 9, 2013
I have a brand new W540 with Windows 8.1 running. Some Fn-Keys are working, for example Fn+F2 for the volume. But I have some keys which are not working: Fn+F5 or Fn+F6 should change the LCD brightness.
Why these keys are not working? All updates are applied (Lenovo and Windows)...
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Feb 25, 2014
I've updated my Intel Wireless LAN Driver to 17.0.2.5 and since then every time I close the lid (I'm connected through a OneLink docking station) the wifi stop functioning normal (connects to network but shows "Limited" and practically not functioning). If I open back the lid everything goes back to normal, either directly on the laptop or while still working through the docking station.
I'm using a Yoga S1....
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Jan 20, 2014
The issue was in regards to WiFi not working properly on my Lenovo ThinkPad Yoga S1. After a restart my computer's internet (with WiFi on) would work for a few minutes then it would stop. Long story short, I tried various things, and even uninstalled Norton and other software which I thought may have been a culprit but still the same issue. I also used a USB to Ethernet port (since there is no built in Ethernet port in the ThinkPad Yoga) and connected my computer with a cable and disabled the WiFi to see if it was the wireless hardware not working. Unfortunately still the same issue.
Finally I noticed in the Windows Task Manager a process called "Discover.exe". It turned out this was using some noticeable amount of CPU and wondered what this was doing as I hadn't seen that before. I found out that this was a piece of software bundled in with my computer called Lenovo EMC Storage Connector. I'm not sure why it was running but I ended this process.
Suddenly my internet was working again! This time no problems. I uninstalled this software utility to make sure this doesn't cause this issue again.
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May 27, 2014
I've got 2 separate but really annoying issues with my W540 20BH:
- display brightness keys not working: when waking up from Hibernation mode, sometimer (really, randomly!) the display brightness keys (Fn+F5/F6) don't work.... either if the display brightness is stuck on max, min or an intermediate level...Is there a way to shut down and restart the process which commands the Fn keys?
- audio channel commutation gets stuck. Normal behaviour of the audio configuration is:
1) speaker volume disabled, mic disabled
2) when plugging in a 4-pin headset, headset's volume is on, headset's mic is switched on; speaker volume is still disables.
3) when unplugging the headset, speakers' volume is still 0
After each boot, the audio channel is at 0, but doesn't commute to the headset when plugged in! I have to open Configuration Panel, realtek properties. With this window open, unplug and re-plug the headset. Now, the volume has its normal behaviour.
Any better way to configure audio channels and evenments, which is able to bypass realtek's manager?
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May 20, 2013
Although I'm using my X1 Carbon since September 2012 and work with it every day for at least 8 hours, I still can't get used to the Trackpad: the biggest problem is that I accidentally right-click all the time, because when clicking in the lower right corner of the Trackpad, it's a right-click. On a 'normal' Trackpad, this would not be a problem, because there would be some physical divider that would give my fingers feedback on when I've reached the right-click-area...
The solution would be to disable the corner click completely since I'm not using it anyway. Unfortunately, the respective "Configure"-button is disabled in my UltraNav tool window. See the screenshot:
Is there any way, I can disable this "corner click" manually? I'm not afraid of hacking the registry or some config files.
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Aug 2, 2008
When I've got my ThinkPad w530, there was (as usually at every ThinkPad laptop) UltaNav enhanced setting dialog (if I remember correctly, these settings resided at the last tab of OS mouse settings dialog - Control Panel -> Mouse). I have spent a lot of time to configure touchpad according to my needs.
But than I've updated my Windows 7 x64, as Microsoft recommended, and installed some hardware drivers and user applications... And at some moment I've suddenly discovered, that the touchpad and the stickpoint do not work anymore the way I've configured them. Yes, they work, but in the most basic default mode.
Furthermore, when I tried to look at the configuration dialog I had used before to configure them, I found, that this settings dialog is totally gone.
Now my Windows Control Panel mouse setting menu looks as the following screenshot: [URL] ....
Is there any way to restore (re-activate) manually Lenovo UltraNav settings dialog for the touchpad and the stickpoint?
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Jun 24, 2014
I get this spiral symbol (see above image) in place of my mouse indicator when I move my fingers a certain way on the ultranav mousepad.
One way it occurs is if I move my finger from left to right or right to left across the bottom of the ultranav mousepad.
It interferes with me being able to move the mouse. I suspect it is to prevent inadvertant movement of the mouse when your finger just brushed the ultranav mousepad. I would like to turn it off if possible.
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Jun 2, 2014
I'm struggling to get the touchpad on my x220 to work. The UltraNav driver for it won't install, complaining that the "Synaptics device not found!"
I know the touchpad is there, because i can see it. I have done all the obvious things like updates, bios settings etc.
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May 3, 2010
I am unable to update the BIOS on the Thinkpad listed below.I have tried to run Boot CD version of the update program (using CD player in dock) and it reports the error:"The system program file is not correct for this system"..The Windows based BIOS update program reports the error (in or out of dock):
"The process does not recognize this system. The process has been cancelled"..The Lenovo support page lists the new BIOS as being appropriate for this model. The BIOS reports the correct model and serial number.I desire to update the BIOS only as part of a software reload / refresh of the laptop. No actual problem with current BIOS to my knowledge.
Thinkpad X220
Model 4287 2VU
Current BIOS 1.11 (8DET41WW) 2011-03-28
Attempting to apply BIOS 1.37.1.24 (2013-02-06)
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Aug 23, 2014
I recently upgraded my ThinkPad W530 laptop BIOS from version 1.11 (which it shipped with) to the latest, version 2.59.
After doing so, my two 16 GB DIMMS are not only showing up as 8 GB each, thereby cutting my usable memory in half from 32 GB to 16 GB.
I ran through all the normal hardware checks to ensure that one of the DIMMS wasn't bad. I tried each DIMM separately, tried in different slots, etc. They both show up just fine and even pass the memory quick test in the BIOS. Only, they are showing up as 8 GB DIMMs.
Is there a feature in the latest BIOS that would somehow limit this? It was working fine at 32 GB before.
And, unfortunately, there is no reverting back to BIOS v.1.11 from anything after v.2.55. It asked me if I was sure I wanted to proceed...this was the last type of problem I expected to see though. (I also tried reverting back to previous versions of the BIOS that were allowed and it didn't work...
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Dec 29, 2011
I bought windows 8 .1 machine from factory. Then I had local shop install 8.1 on larger ssd. I just performed latest bios update and now machine will not boot. I am sure this is uefi related but I am not knowledgable in that area. The boot parameter returned to me by the shop was "legacy only" and secure boot was disabled.
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Jan 28, 2014
I have bought used x131e 3367. After successful update of drivers (Win8) using System update 5 I decided to update also offered new bios. After flash and restart I can hear only beeps 1-3-3-1. I have tried to find solution to recover BIOS but no luck. Solution with wincrisis does not work for me. I have tried to use e_bcpvpw.exe with $0AG9000.FL1 file but no luck - Source file format not acceptable - missing header!
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Sep 7, 2014
My new W540 has the latest bios & software updates. It won't wake up from sleep...or rather the display won't come on. When I push the power button (pulsing green), it goes to solid green and the fingerprint scanner light turns on, but no screen. I scan my fingerprint and the scanner light turns off, but still no screen. The only way to bring it back to life is a long press on the power button and a reboot.
Nothing plugged into any of the ports. It does this regardless of whether it's plugged in or on battery.
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Apr 1, 2014
I am considering replacing the original 512 MB HDD that came with my W540 to SSD with similar capacity.
From what I read, the performance difference is huge
I am using - Win 7 pro and my reason buying this beast is solid CAD drafting
Anything special I need to know regarding BIOS, driver setup, other issues, SSD recommendations?
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Jan 7, 2014
I have just ordered a w540 and I'm wondering if I can add a second hard drive (actually what I want to install is an SSD) to it. In which case I failed to find the appropriate message...
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Sep 7, 2008
I waited a long time for this new W540. Downlkoad all the newest drivers and did all the updates and now this POS will not shut down. Just goes to a black screen and have to hold the power button to force a shut down.
When I try to reboot the screen goes to black right after the home screen with a twirling cursor. Had to send my new W530 back for hard drive failure and now this W540 is screwed, too!
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Oct 31, 2014
When I put my laptop to sleep or it sits idle for a period of time and goes to sleep on it's own it stops recognizing the laptop monitor. It will still display on other monitors connected through the docking station, but not the laptop. It doesn't matter if I put it to sleep while on the dock or off the dock, it never recognizes the monitor.
I have an Intel HD Grpahics 4600, and an NVIDIA Quadro K1100M video cards. I've checked drivers for both and they both say they are up to date (9/29/14 for Intel, and 09/12/2014 for NVIDIA). I have also updated every possible thing in the Lenovo System Update.
This problem occured after switching from windows 7 to windows 8.1.I have also lost the ability to control the brightness of my laptop monitor through my computer at any point in time. The function keys don't work, and the setting is not shown on my power manager.
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Jan 18, 2014
I recieved the W540 a few days ago, and I see there is a slot behind the battery for a SIM card, I tried using my SIM card and I still can't use mobile broadband. Can I use mobile broadband on the W540? do I need any drivers? and if I can't use it, can I buy something like this for the expresscard slot and insert the SIM in the slot behind the battery?
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Sep 9, 2014
I got my w540 in about 2 weeks ago, and finally had a chance to start migrating everything to it last week. I bring my laptop(s) to and from work everyday and right now I'm bringing a w520 and my new w540. But everyday since I started bringing my w540 home with me when I get home the laptop is running when I take it out of my bag.
So yesterday and this morning, I made 100% sure the laptop was in sleep mode and nothing was running before I put the laptop in the bag. I get to work 15 minutes later and the laptop bag is about 150 degrees because the w540 is running even through the lid is closed.
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Jan 31, 2011
I just received a new W540 and I am unable to boot from CD/DVD. Any attempts result in a BSOD indicating the BIOS is not APCI compatible
Link to picture
There is no UEFI/BIOS options to set the 'SATA Controller Mode' accordingly, nor does the [F7] text mode option work.
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Oct 7, 2009
We have three dock posibilities:
- basic dock
- pro dock
- ultra dock
They differentiate by the number of ports and by the power adapter supplied with them. I had an opurtunity to try my W540 on pro dock, which normally has 65W or 90W power adapter. The computer warned me about insufficient power, and did not charge on dock, everything else worked fine. The I disconnected 90W and connected my original 170W power supply to the doc. Everything is working normally since.
So, my question is: Since I don't need all the ports on the ultra dock, nor on the pro dock. Would basic dock work with W540 and 170W power adapter too?
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