Acer Aspire 7720-6569 :: Sudden Shutdown - Power Icon Shows Full Charge And Plugged In
Oct 6, 2014
My battery has not held more than about a 45-second charge since 2009; however, the AC adaptor seems to work fine, and the Power Management icon always tells me that I have a full (i.e., about 45-second) charge and that the AC adaptor is plugged in. Today, just after I disabled the Acer Tour Reminder, CyberLink PlayMovie, and Microsoft Office OneNote (because I never use them and I wanted a faster startup), I moved some program icons that I didn't need or that were already on my Quick Launch tool bar into the Recycle Bin. Suddenly, the notebook make sort of an electronic squeaking sound and immediately shut down--black screen; no lights.
I unplugged it, checked to ensure the battery was properly seated, felt to make sure it did not feel hot anywhere, plugged it in, saw that the lights were showing on the adaptor and on the front left edge of the notebook, turned it on, and selected normal start; it started up again. It ran for at least three minutes (which, because of the battery, it would not unless the AC adaptor was functioning) and then, after I moved a few more icons to the Recycle Bin, it suddenly shut down again in the same manner.
I started it again and it has now been running long enough for me to look up my Acer Forum registration information and update it after resetting my password. I am writing this on another notebook. The Acer is still running, but I want to ensure it doesn't shut down on me when I am in the middle of a project.
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Dec 10, 2014
My Acer E-1522 in start up only shows icon then black screen after a few minutes?
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Oct 23, 2014
I have tried turning off computer and letting batteries charge, tried turning of and holding power button, this model has internal batteries, I don't want to open laptop and try disconnecting batteries.
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Nov 27, 2008
Over the past few months I noticed my laptop was super hot to touch and the fan was working overtime. I put this down to the additional memory and bluetooth device I installed 6 months ago.
The laptop began powering off without warning. It would just die.
I took out the memory and turned off the bluetooth and started disabling services I did not need in Windows XP.
This seemed to work for a short time. I noticed the fan going full speed whenever I used GFX intensive games. After power-off in the middle of a battle in Civ IV I decided enough.
Searched on-line and found some interesting notebook tools that reported the temperature of the CPU. Yep it was super hot. It appeared to be operating about 86oC. The system will power off once the CPU reach a critical threshold.
I figured the fan effectiveness must be reduced. I opened up the 5672 and took a look at the fan. Sure enough the dust was like looking into my vacuum cleaner.
I spent about an hour with a small screw driver, tweezers, some cotton swabs (q-tips) and alcohol based cleaner bulling balls of fluff out of the fan enclosure.
After I got all the clog out the CPU now operates a comfortable 55oC. No super fan blowing or sudden-power off.
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Nov 19, 2014
I got to admit that I got this Laptop for quite a while now but it is still bothering me that it reboots automatically after shutdown when power cord is plugged in. Without the power cord it works as it should.....
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Nov 12, 2014
I bought an ACER ultrathin S7 392 about 7 months ago and for the last month it has been shutting down unexpectedly when on battery but not when plugged into the mains. There is no shutdown routine, crash or error message it just loses all power. A second issue which may or may not be related is that sometimes when i attempt to shutdown the unit it restarts instead. I have sent it back to ACER support to fix but I think they just reinstalled windows and when they sent it back they had not fixed the problem. I have since contacted them again and they said it was fine when it left the workshop.
Acer S7 392
Bios 2.09
Windows 8.1
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Mar 9, 2015
I have an Acer Aspire V3-572PG (about 4 months old), and the machine shuts down randomly when on battery power. It's happened when moving it from one place to another, or with subtle shifts on my lap, and sometimes just typing triggers a shutdown. However, it doesn't happen when plugged in. Battery has been fully charged; it's not overheating; it's not the fan; it's not dust; and I've run comprehensive anti-virus scans.
In the past, it's taken anywhere from an hour or two before it shuts down. Last night it happened simply when I unplugged the thing from the wall ... so, no moving/no touching of the computer, but shutdown when removing plug from wall!!???
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Apr 27, 2008
Compaq Presario A931NR or Acer Aspire AS7720-6569?
Wondering which is the better choice? ...
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Mar 2, 2015
I have tried multiple power adpaters, and I cannot get the power LED to light or the laptop to turn on. It was fully charged when I shut the lid. 15 minutes later when I opened the lid, no LEDs and no power.
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Oct 8, 2014
I have an Acer Aspire 7740-6656 that shows no signs of life. I have tried removing and replacing the battery as well as trying different locations to plug into power. I have even tried removing battery and power supply and holding start buttom 30 seconds. Except for a green light on the power supply cord, still no signs of life. What if any are my options?
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Nov 16, 2014
Our Acer Aspire One 725-0845 will not charge. It is plugged in with the power cord, but the charging light does not blink and the amount of power left in the battery is dropping. I'm thinking it is:
1. a faulty power cord (Model R33030) or
2. a faulty battery
But do not know how to determine for sure, or if there may be a different issue. I have tried plugging into different wall sockets and playing around with the plug attachment to the computer, to no avail.
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Nov 14, 2014
My battery on my acer draws power at times when my laptop is plugged in it will work ok then the on and off button will start to blink It will go into hibernation when plugged in when the battery gets to low....
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Mar 28, 2013
I have a dell inspiron 1545. In the last month a trojan virus was discovered (unknown if this has anything to do with anything). I thought the fan was making a lot of sounds so over the weekend I sprayed it with canned air, which stopped the noise. Yesterday it started just shutting down. It does not re-start without you physically pushing the button. This can happen at any time.
I used Dell's PC Doc Came up with the following errors:
Tested and Needs Attention: (1) Video Card: Mobile Intel(R) 4 Series Express Chipset Family Shader Rendering DX10 Test Cannot Run The test cannot complete due to a possible driver problem.
THE FOLLOWING PASSED BUT SHOWED A MINUS SIGN:Advanced Pattern Test Passed The memory in this system is operational. Bit Low Test Passed The memory in this system is operational. Bit High Test Passed The memory in this system is operational.Nibble Move Test Passed The memory in this system is operational. Walking One Left Test Passed The memory in this system is operational. Walking One Right Test Passed The memory in this system is operational. Auxiliary Pattern Test Passed The memory in this system is operational. Address Test Passed The memory in this system is operational. Modulo20 Test Passed The memory in this system is operational. Moving Inversion Test Passed The memory in this system is operational. Windows Memory Test Passed The memory in this system is operational.
I tried doing a diagnostic with an F12 at startup, and it does the same shut down deal during that as well. So it does not complete.
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Mar 21, 2010
I have a new T400 (2768GP6) running Windows 7 Enterprise (~3 weeks old). This morning it just turned off all of a sudden and won't turn back on. I tried pressing the power button 10 times and holding it down on the 11th time with no AC or battery connected, but it's just dead. None of the indicators are lit when connected to AC.
I might point out that I did spill some coffee on the keyboard this morning about 5 minutes before it shut off. But, it was barely a few drops (you know, the few drops that remain although the cup is technically empty) and I wiped it all off with a paper towel. Those few drops spilled at the bottom left-hand corner, right by the Fn and Ctrl keys.
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Jan 29, 2013
Just purchased. During setup, notices battery icon shows connected, but battery not charging. I have pulled battery in and out several times, cleaned terminals, still no luck.
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Jan 29, 2013
Just purchased. During setup, notices battery icon shows connected, but battery not charging. I have pulled battery in and out several times, cleaned terminals, still no luck.
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Dec 15, 2008
I have an Acer 7720-6604 notebook. For Power Settings I usually keep it on "High Performance" when plugged in (I'm usually gaming). I've found that when I unplug it with this setting, it acts like it's on "Power Saver" mode, which equals a big drop in frame rates when I game. I checked out event viewer and it shows this message as associated:
"Event 2, Kernel-Processor-Power
Performance power management features on processor 1 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."
I've looked all over and can't find any way to fix this problem. I really haven't seen anyone else have the problem actually. It's bad though because it really makes games unplayable and shouldn't be happening on a relatively new laptop (bought it only about a year ago). I don't know what firmware I need to update or what I need to do if that's not it.
I did uninstall all of the empowering technology programs, including epower management. I'm not sure if it's related... I thought it was just a power scheming tool and windows has it's own in the control panel anyways.
Someone please help. I don't want to have to format or send it in for repairs if I can help it. Acer has an expensive repair fee (so I hear). I will format if I have to but I don't know that it will fix anything.
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Oct 27, 2014
I have a new T440 running win 7 pro 64bit. The audio is not working.
When I first boot, the sound icon in the task bar shows that the system is muted, but the mute button (f1) is not lit.
-If I press the mute button the light goes on and the indicator on the task bar shows the system is no longer muted.
-If I have sound playing, when I toggle from the light on and the tray indicating not in mute to the ligt off and the tray indicating the system is in mute, I get a split second sound.
I have installed the realtek device drivers
I have installed the lenovo system update and all of the critical and reccomended updates.
The device manager indicates that everything is working properly.
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Jan 6, 2015
I've had this laptop 3 weeks, and this morning the keyboard suddenly stopped working properly. All was fine last night, but this morning, when I tried to log in, I found that I couldn't type my password. Most keys have stopped working, while others just come up with random symbols or punctuation marks (e.g. the Fn key now displays a /). I can press any key to get from the intro screen with the clock and date. The touchpad is working as it should. Attaching an external keyboard also works.
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Oct 2, 2014
I have An Acer Aspire V3 571g and all of a sudden it's FN keys are not working. It's OS is Windows 8
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Mar 6, 2013
I love my new Inspiron 17R SE 7720. But I do seem to have some battery issues...
The battery simply never seems to charge to 100%. It charges to just 55-60% or so and never seems to get any higher. I've tried all the various power settings, including the various Dell special setting. Nothing seems to work.
It will be tomorrow before I can run the diagnostics I found in the support pages. But I'd like to make sure I'm not just missing something. Should it be charging when it's powered down but plugged in? I would think so, but still goes no higher than ~57%.
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Feb 15, 2015
I have had this computer about 8 months, don't use it a lot.All of the sudden it shuts down at 50% where as it used to not.
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Jun 8, 2014
I have a HP ENVY M6 Notebook, after I update my PC, there is no sound at all. It shows no speakers or headphones are plugged in. Also IDT High Definition Audio CODEC was disappear. How can I reinstall it?
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Oct 30, 2014
Purchased an upgrade for my Windows license from 8.1 to 8.1 Pro on Sunday in the US (I had done the update to 8.1 from Win 8.0 months ago without issue). Since that time, my Inspiron 15R (5537, Mid 2013, non-touch screen) has stopped charging...although the battery icon says 'plugged in, charging'. I am using the OEM charger and battery initially purchased with the laptop. Currently in Canada (just in case that makes some crazy software difference...plugs/power is the same I think).
I've taken the following steps:
1. I tried battery diagnostics on Dell site. Said the battery is fine.
2. Ran full diagnostics at boot on startup. Those say in Current/High/Low columns:
Primary Battery Charge: 5% (now actually 4%); Primary Battery Health: 86%; Primary Battery Voltage: 11106 mV/11106mV/11106mv; Primary Battery Current Flow: 0mA/0 mA/ 0 mA; AC adapter: 65 watt adapter/na/na
-On separate page, diagnostics continued:
Primary Battery : Charge Cycles=159; Temperature=26C, Voltage=1106mV; Current=0mA; Remaining Capacity=0.271Ah; FullCapacity=5.184Ah; BatteryHealth=86%; ManufactureDate=6/8/2013; Serial Number=b99
Charger: ChargerState=Installed.
3. Checked and rechecked physical connections, took battery in/out and used alternate plugs (although usual light ring glowing around plug to computer and icon says charging, took it out and replugged into computer, wall, and at the brick, tried various plugs at the hotel and at the office).
4. From Device Manager, uninstalled and reinstalled Microsoft ACPI-Compliant Control Method Battery.
5. From Power Options, selected alternate power plans and changed plan settings/restored default settings for the plan.
6. Went to Dell's drivers & downloads. Downloaded suggested updates to Intel drivers and BIOS. Installed Intel drivers.
7. Because power level was under 10%, couldn't install the BIOS update normally. So I downloaded a program to make a bootable USB drive, made the boot USB, transferred the BIOS update to it, restarted the computer, enabled legacy boot settings to get it to boot to the USB, and flashed the bios out of a DOS prompt with the /forceit command.
8. Since none of this worked, reran diagnostics (same results, slightly different voltage than the earlier office test, and diagnostic showed the drain when I momentarily pulled the AC cable out of the computer).
9. Took battery out entirely and restarted computer. Went back to Device Manager, uninstalled Microsoft ACPI-Compliant Control Method Battery and Microsoft AC Adapter, shut down computer, pulled out adapter. Reinstalled battery, replugged AC adapter, restarted computer and both programs reinstalled.
10. Downloaded, installed and ran iOlo system check software and followed recommendations for other fixes although it found no issues with battery.
None of this has worked. I've now got a battery at 4% with the icon still showing 'plugged in, charging'. I don't have an alternate Dell battery and charger to try in the system (hotel doesn't have one, I may try to run to a local electronics store tonight after work to see if I can borrow one). While this could be a hardware issue, with the timing (issue arose after upgrade, no issues previously) and the battery passing its diagnostics I'm guessing software...maybe...
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Jan 22, 2009
I own a Acer Aspire 8930g which I bought at the end of November 08.
Ive been having power problems, Id be playing a game or just browsing the web, and the machine just switches off.
Upon booting up again and logging into windows I notice the battery is completely flat, and is charging at 1%
The laptop is ALWAYS plugged in.
It seems to run down the battery if the computer is put into sleep mode, even though the power is plugged in, and also, I think, cant be 100% but seems to drain the battery even when fully shut down with the power plugged in.
Strrange problems and is really annoying as you would imagine if your in the middle of a good game or halfway through a good movie.
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Jan 14, 2015
the aspire one 725 is supposed to have bluetooth but i can't find the icon?
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Jul 29, 2014
I have a 3 month old Ideapad z510. Last week, the battery indicator started getting stuck on 100%. So when the laptop is not plugged in, If it's about to die.
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Mar 17, 2013
It's been about 5 months since I started to use my Thinkpad X230. Only three days ago it could work for 5-6 hours without charging. I could charge it at home, bring it to school and use it without charging. But suddenly the battery started to die in a short amount of time. Then I explored the battery settings a little bit. I found out it says "Battery Condition: poor" and "Your battery can 47% of its original full charge capacity."
It has warranty until 2015. So can Lenovo send me a new battery if I want so? Or is it a problem that warranty doesn't cover?
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Mar 2, 2013
My problem is that my daughters 1525 says it is plugged in but not charging. I have tried various Dell and Universal chargers with no change. I have also replaced the battery and the only noticeabl change is that with the new battery by blinking amber lights have stopped. I assume that means the battery was bad. But I still have the issue with it saying it is plugged in but not charging.
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Nov 20, 2014
The computer is in dead state the next morning after I switched its Windows power plan to high performance. In order to unlock power plan options, I disabled connected standby via a registry key in HKLMSystemControlSet001ControlPowerCsEnabled to 0.
After investigating, I read that this computer doesn't support normal hibernate wake-up process other than connected standby. I select shut down option in the menu (hibernate option disappeared). It's possible that shut down option in the menu was actually set to sleep/hibernate in power settings by default.
The battery was at 100% before I last turned it off.
The LED power indicator doesn't light on when power supply is connected on either DC or microUsb.
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