Acer Aspire V3-572PG :: Random Shutdown While On Battery Power
Mar 9, 2015
I have an Acer Aspire V3-572PG (about 4 months old), and the machine shuts down randomly when on battery power. It's happened when moving it from one place to another, or with subtle shifts on my lap, and sometimes just typing triggers a shutdown. However, it doesn't happen when plugged in. Battery has been fully charged; it's not overheating; it's not the fan; it's not dust; and I've run comprehensive anti-virus scans.
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In the past, it's taken anywhere from an hour or two before it shuts down. Last night it happened simply when I unplugged the thing from the wall ... so, no moving/no touching of the computer, but shutdown when removing plug from wall!!???
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Nov 12, 2014
I bought an ACER ultrathin S7 392 about 7 months ago and for the last month it has been shutting down unexpectedly when on battery but not when plugged into the mains. There is no shutdown routine, crash or error message it just loses all power. A second issue which may or may not be related is that sometimes when i attempt to shutdown the unit it restarts instead. I have sent it back to ACER support to fix but I think they just reinstalled windows and when they sent it back they had not fixed the problem. I have since contacted them again and they said it was fine when it left the workshop.
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Acer S7 392
Bios 2.09
Windows 8.1
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Feb 6, 2009
New British poster here, please be gentle ;] !
I'm glad I found some fellow XPS users, maybe you could give me some advice.
I got my new(ish) M1530 yesterday (refurb from Dell Outlet, saved me £200).
Initially I was very pleased, its a lovely machine, but I then found a problem - its the curse of the random shutdown!
I first noticed it when running 3dMark this morning to demo the XPS.
It happens fairly consistently after a few minutes; the machine doesnt feel hot.
I phoned Dell support (took 1.5 hours) and they/we found it shuts down in the diagnostics tests too.
Conclusion: Replace motherboard, engineer booked.
However I have discovered it only happens when its on battery power - everything is fine on AC power.
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May 8, 2014
I use my X201 for 4 years now without any trouble. The original battery getting worned out, I replaced it with a 9Cell Duracell (Sanyo) one.
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Since then and only when I use the new battery, AC unplugged, my laptop randomly shuts down with no warning. No overheating issue.
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The Win7 logs point to powerfailure (Kernel Power at restart shows error 61)
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Dec 17, 2014
I have recently purchased Acer, Aspire V3-572PG (Aspire|V), with Windows 8.1 installed, it has a pinch and zoom screen which is driving me insane. The screen automatically grows to the size of an elephant and or reduces to a postage stamp every few minutes as I use my touchpad, browse or even breathe, I have to manually keep changing the screen size back to 100%, it is impossible to use.
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I can't find the settings to edit or disable this....
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Oct 6, 2014
 My battery has not held more than about a 45-second charge since 2009; however, the AC adaptor seems to work fine, and the Power Management icon always tells me that I have a full (i.e., about 45-second) charge and that the AC adaptor is plugged in.  Today, just after I disabled the Acer Tour Reminder, CyberLink PlayMovie, and Microsoft Office OneNote (because I never use them and I wanted a faster startup), I moved some program icons that I didn't need or that were already on my Quick Launch tool bar into the Recycle Bin.  Suddenly, the notebook make sort of an electronic squeaking sound and immediately shut down--black screen; no lights. Â
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I unplugged it, checked to ensure the battery was properly seated, felt to make sure it did not feel hot anywhere, plugged it in, saw that the lights were showing on the adaptor and on the front left edge of the notebook, turned it on, and selected normal start; it started up again.  It ran for at least three minutes (which, because of the battery, it would not unless the AC adaptor was functioning) and then, after I moved a few more icons to the Recycle Bin, it suddenly shut down again in the same manner. Â
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I started it again and it has now been running long enough for me to look up my Acer Forum registration information and update it after resetting my password. Â I am writing this on another notebook. Â The Acer is still running, but I want to ensure it doesn't shut down on me when I am in the middle of a project.
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Apr 20, 2014
Acer 5253 - Will not power on, battery or on AC power. Have tried all the suggested solutions but none have worked. Is it possible to get maintenace instructions (disassembly, where certain items are located, etc)?Â
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Jan 26, 2009
Sometimes the laptop when started wont go past the blue screens. Also sometimes it wont turnoff. I suspect it might be because of usb devices, but even still i get the problem. It's really annoying because MBP is supposed to be a flawless device.
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Dec 21, 2012
my laptop random shutdown...I was thinking its something of the USB port where my printer is connected but I'm not sure.
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Dec 10, 2012
I have having serious issues with my Inspiron N5010. It freezes at random times, and after a few seconds just powers off. I have used the restore function built in to restore to factory shipped condition and it did not fix the issue. I have ran the Dell Diagnostics on startup and tested every component possible and it found no errors. I have ran disk surface error check in windows and it found nothing wrong. I have installed windows manually from windows disc, and the problem is still there. Tried making sure the latest drivers are installed and still no fix. This laptop has never been abused, dropped, overheated, or gotten wet. It still looks brand new.
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Jan 27, 2015
IÂ have a ES1-512 laptop bought that is showing a battery problem. It will run on mains power without problem however if mains power is removed it shuts down immediately. Also in the task bar the battery indicator is showing 74% available (plugged in, not charging).
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Jan 2, 2015
After pressing the power button the battery light flashes about 6 times then goes out. No light on for power.
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Nov 14, 2014
My battery on my acer draws power at times when my laptop is plugged in  it will work ok then the on and off button will start to blink  It will go into  hibernation when plugged in when the battery gets to  low....
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Feb 22, 2015
I have been trying to use the Live Updater and it is saying there are no updates I have installed the Acer Updater which is saying no updates and I can see that my Laptop has lots of updates from the software and drivers website.
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Mar 9, 2010
I bought Aspire 5738 in Nov 2009 and I m running Win 7 over it since then .
Till a few days back i had no issues with it and it was working well ,but recently it has started rebooting after 3-6 hours all of a sudden while working or even if nothing is being done (only downloading is going on).
I read in this forum that it may be due to overheating (which may be the reason after all as now summer has started), but in order to check that I kept my laptop on the floor which is relatively cool and gives a proper vent to the heat emanating from the laptop but still I can see that it rebooted (which leads me to believe that it may not be due to overheating ).
I have run the AVG full comp scan and no virus is reported , and I did not install any new software except the usual AVG updates.
Even though this laptop is in warranty and I read that it may be a hardware issue ,I am wary of giving it to Acer guys as then I will have to stay without my laptop for many days (repairing time can be long here).
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Jan 25, 2010
Has any one else that owns an 8940G have any random blue screen errors
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Oct 6, 2014
I have an Acer 8920G Win 7 Pro which is randomly shutting down only in when connected to 'AC' power. It does not happen when using 'battery' alone or in 'safe mode'. I've tried,investigated, and corrected all overheating issues, cleaned fans, changed AC power supplies, disabled graphics card, to no avail. All drivers are up to date. This has been happening over a period of 3 months now. Can not use the laptop except when battery is charged or in safe mode.
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Jan 31, 2015
I bought the Acer Aspire v3-771G. I've had no problems with it, but lately it shuts down randomly without any warning, like a power cut. I've checked the CPU Temps and overheating is not the problem. The computer sits on a Targus cooling pad and it doesn't get that hot around the fans. The problem occur when the pc is running games or processes (computer scans) that require more memory than when I'm just surfing. The problem happens all from 15 mins to 2 hours into a game or so (depends on how much memory that's used). I've been doing some research myself and it seems like a graphic problem.
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The computer always fits the minimum requirements for games I play and I play on rather low graphics on every game (to delay the shutdown).
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The second problem is whenever I'm streaming or watching a movie the screen randomly turns into a "snow storm". Tried to move the screen up and down thinking it was something wrong with the cable from the hardware to screen but it didn't react to that. What has made this to happen due to the careful handling of the computer. But the only thing that comes to mind is something wrong with that cable... This problem happens randomly and started last week.
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I've done some basic problem solving, with no success. I've tried restoring the computer to facotry setup, updating the bios and all the relevant drivers.Â
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I've been looking for a hardware diagnostic program on the computer itself (like other good brands have) with no luck, even looked on the web. But nothing I've tried seems to find the problem.Â
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The specs for the computer:
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Acer Aspire v3-771G
Windows 8.1 (Came with Windows 8.0)
Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz  2.40
8.00 GB (RAM)
64-bit operating system
Nvidia GeForce GT 630M
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Jan 18, 2010
heres my laptop spec:
Notebook specifications
Acer Aspire 6920G-814G32Bn
:: Processor
Intel Core 2 Duo T8100 2.1 GHz
:: Mainboard
Intel PM965
:: Memory
4096 MB, DDR2 PC5300 667MHz, 2x 2048MB, max. 4096MB
:: Graphics adapter
NVIDIA GeForce 9500M GS - 512 MB, Core: 475 MHz, Memory: 400 MHz, ForceWare 167.64, 7.15.11.6764
:: Display
16.4 inch 16:9, 1366x768 pixel, WXGA Acer CineCrystal HD TFT, glossy: yes
:: Harddisk
320 GB - 5400 rpm, 320GB 5400rpm WDC WD3200BEVT-22ZCT0
:: Soundcard
Realtek ALC889
:: Connections
1 Express Card 54mm, 4 USB, 1 VGA, 1 HDMI, V.92 Modem, 1 Infrared, 1 Kensington Lock, Audio Connections: headphones (S/PDIF), microphone, Card Reader: 6in1,
:: Networking
Atheros AR8121/AR8113 PCI-E Ethernet Controller (10/100MBit), Intel Wireless WiFi Link 4965AGN (abgn), 2.0+EDR Bluetooth
:: Optical drive
Mata BD-CMB UJ-120 ATA
:: Size
height x width x depth (in mm): 44 x 275 x 385
:: Weight
3.28 kg Power Supply: 0.51 kg
:: Battery
48.8 Wh Lithium-Ion, 4400 mAh, 11.1V
:: Operating System
Windows XP pro sp3 patched
i have this shutdown problem. it started since i installing windows 7 into my laptop. my computer turns of itself after 10-30 seconds after an OS boot. except on safe mode option. the computer works fine on safe mode. at first, i thought that this due to software problems. then i think i should wipe out my OS and install new OS.but unfortunately, my laptop turns of itself while installing the OS!. this sound weird isnt it?
ive tried to use multiple OS to be installed. win7, vista, and even unbuntu OS also. but the turn off problem still occurs..
ive read from other post about the thermal issues, doing some patches at BIOS download from acer websites. now, im running on v1.14 for my BIOS. still. the turn off issues still occurs.
so, ive tried to look for the hardware malfunctions since trying to look at software problems cant find a clue.
after doin some reasearch and testing, ive notice that by disabling my duo processor in device manager, the computer works fine. by using single core processor now makes my laptop works fine. but surely, im running on low state now.
should i change my processor?
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Sep 2, 2009
I have a Aspire 5520-5912 laptop I am trouble shooting for a relative that randomly shuts down just before, or shortly after it boots to windows.
I have tested the hard drive in my Desktop and scanned it for viruses, swapped out the memory, re applied thermal paste on the cpu heat sink and made sure it was not clogged with dust.
I think I have it narrowed down to a bad MB or CPU but was wandering if anyone else has had any issues like this and what the problem was.
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Mar 16, 2009
This weekend, the laptop just shutdown without any warning! I switched it back on, and then after 30 mins, the same issue! I checked the battery, and was charging OK.
Now after the last unexpected powerdown, it has been non responsive ever since and cannot turn it back on.. I dont think its the battery, cos it was charging before it died....
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Dec 9, 2014
I bought my Acer Aspire E1-570G in february , and since then im having random blue screens with different codes . Im trying everything to fix this problem almost everyday, and believe me soon i will break it on 2 pieces . Nothing is fixing the problem ... I have bsod files that i can post for u to see them but i dont think they really matter because i get RANDOM bsods. Every time is different ( there are around 10 different codes given that i remember ). If its really needed i can post the codes.
I have sent the laptop to the main service in my country and they said that the laptop " passed the tests" . After coming home and turning my pc on .. BSOD . The laptop went to the service again - This time they changed my HDD . It didnt fix the problem . I cant change my laptop with the warranty because the service says that the laptop is okay .
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Oct 13, 2014
I have an Acer Aspire E1 model Q5WPH, runnng Windows 8. All has been well until this week when the screen began flashing random colours.
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I powered the machine off and from then on it refuses to boot back up. Power appears to be getting through as it starts up the DVD drive but then the power light goes off - then back on and the process continues until I power the machine off again.
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Sep 22, 2008
I have bought aspire one windows xp version last week. It happen today when I try to start the notebook it only can stand for about a minute and after that it shutdown automatically. I have connected it with power supply but it still happened.
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Jan 30, 2008
a while ago (month?) i buyed my new Aspire 5315. I installed additional RAM (Kingmax SODIMM 1024MB, DDRII533, CL4, PC4300), and after that - laptop after some time (may vary between 1 - 3hs, by room temperature and running processes, and if charger is attached or not) goes hot (at the place where ram is) and shutdowns by itself.
Here will be more detailed specs. (ask if there's something missing)
Could be the voltage wrong? As i said - it's totally new laptop, i think this wouldn't be a dust problem.
at BIOS - there is no voltage settings, and it doesn't show any temp, etc. I installed SpeedFan, it shows 35° for HDD and 50° for Temp1.
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Nov 3, 2014
Ive had this Acer laptop E1-510p with window 8.1 and all of the sudden some of the keys accross the keyboard stop working. These keys are random and even when i plug in a generic keyboard it does the same thing ....
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Oct 4, 2014
I cannot turn off my acer laptop since windows 8.1 update.. whenever i do shutdown, it simply just restart after shutting down.. i dont know how to turn off my laptop.. also sleep and hibernate seems not functioning, in a couple of seconds it awakes again..
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I tried the every thing about the power management to untick something about fast startup.. still no luck
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And i forced to shutdown my laptop during startup but it cause me a problem.. It wont power on.. and it seems dead but when i plug the power adapter the battery is charging but no signs of powering up(no power led, just battery led) whenever i press the power button.. i tried dispersing the static electricty but no luck.. the only option that solve my problem on not powering up is to disassemble my laptop and remove cmos battery. then i assembled it back.. it shows 1 blink of power led whenever i plug in the ac adapter without the laptop battery plugin.. and then it powers up again after i press the power button.. what a relief.. but it doesnt fix my shutdown problem..
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the only thing i havent tried is BIOS update.. but im having problem right now..
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i tried last year to update my BIOS after that it went wrong the black "screen of death" they call.. so i sent my laptop to service center.. and it fixed!..
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I tried lately to update my BIOS but it says that i have already an updated BIOS version 2.19.. i guess this is the bios version installed by service center.. how can i apply the BIOS posted on ACER website with the latest version 2.15?
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If i want to turn off my laptop, i simply close the lcd monitor to remain it in sleep mode..
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Mar 1, 2014
I have a new aspire E1-572G that won't shutdown completely over an update to windows 8.1 ... I've Updated the Bios and downloaded the drivers from the support site.
I've done a recovery to default factory settings and tried again......no luck
I installed windows 8.1 after i installed al windows updates.
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Jan 8, 2015
I have also tried disconnecting from network and turning off wifi from the signal strength icon as well prior to shutdown. When the adapter stays open when I return to the laptop and connect again it shows that i have been connected via the adapter for days at a time. This eventually leads to the connection being clogged up and causing timeouts preventing me from connecting to the net. I stopped ittwice but dont know what I did.
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Jul 9, 2009
Vista HP
Have my critical battery level set at 5% and "shutdown" as the action to take. I reached this point yesterday and the laptop powered down OK, but I notice that the reliability monitor classes this as a disruptive shutdown.
Why ? It's just doing what it's supposed to do.
Is there any possibility of file corruption or anything. It seemed to shut down very smoothly.
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