Acer Aspire 8920G :: Random Shut Down
Oct 6, 2014
I have an Acer 8920G Win 7 Pro which is randomly shutting down only in when connected to 'AC' power. It does not happen when using 'battery' alone or in 'safe mode'. I've tried,investigated, and corrected all overheating issues, cleaned fans, changed AC power supplies, disabled graphics card, to no avail. All drivers are up to date. This has been happening over a period of 3 months now. Can not use the laptop except when battery is charged or in safe mode.
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Jan 31, 2015
I bought the Acer Aspire v3-771G. I've had no problems with it, but lately it shuts down randomly without any warning, like a power cut. I've checked the CPU Temps and overheating is not the problem. The computer sits on a Targus cooling pad and it doesn't get that hot around the fans. The problem occur when the pc is running games or processes (computer scans) that require more memory than when I'm just surfing. The problem happens all from 15 mins to 2 hours into a game or so (depends on how much memory that's used). I've been doing some research myself and it seems like a graphic problem.
The computer always fits the minimum requirements for games I play and I play on rather low graphics on every game (to delay the shutdown).
The second problem is whenever I'm streaming or watching a movie the screen randomly turns into a "snow storm". Tried to move the screen up and down thinking it was something wrong with the cable from the hardware to screen but it didn't react to that. What has made this to happen due to the careful handling of the computer. But the only thing that comes to mind is something wrong with that cable... This problem happens randomly and started last week.
I've done some basic problem solving, with no success. I've tried restoring the computer to facotry setup, updating the bios and all the relevant drivers.
I've been looking for a hardware diagnostic program on the computer itself (like other good brands have) with no luck, even looked on the web. But nothing I've tried seems to find the problem.
The specs for the computer:
Acer Aspire v3-771G
Windows 8.1 (Came with Windows 8.0)
Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz 2.40
8.00 GB (RAM)
64-bit operating system
Nvidia GeForce GT 630M
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Jan 9, 2010
My Dell XPS 1645 [see sig for specs] will random shut off on me. I will be doing anything from watching a movie, listening to music, or just browsing and it will random shut off. They are like days apart but It shut off 3 times on my today :S.
These shut offs are not Temperature related as In BOTH Windows and Ubuntu it has shut off and I have been monitoring temperature in both, with log files so I can check the temperature @ shut off time.
I live in Jamaica and it would be kind of hard for me to just send it in to have it looked at. I'm hoping the next BIOS revision along with fresh installs of both OS's will do the trick.
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Mar 6, 2010
Ive got a an Acer Aspire 8920g and ive just bought a new Seagate momentus 500gb HDD for it.
Is there a way to transfer my windows and all my files and programs etc to the new hdd without having to do a fresh install on the new hdd and installing all my programs etc one by one.
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Dec 5, 2008
i have a acer aspire 8920g that i got 3 months ago and i have vista 64bit installed in it.i want to change it to xp or even vista 32 because i do not like vista 64 but i think drivers will be an issue since this thing has a driver installed for everything.is there going to be a problem with the drivers?and if so can i find all the main drivers somewhere for it?
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Oct 28, 2008
i have a Acer Aspire 8920G and on the side there is an port with the name "HDMI" . If i plug a HDMI cable in from my Ps3 would my screen work as monitor ? so is the HDMI an input or (and) output
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Jun 8, 2014
My Z510 has been randomly shutting down when plugged in, but doesn't have this issue when running on battery. I contacted Lenovo and they sent my a new power supply but the issue continues. I called again and they instructed me to repair-install the Lenovo power manager and do a disk check. The issue still continues.
It used to happen when running something intensive like photoshop or a game and only if charging over 75%, but now it'll happen randomly. I can be sitting staring at the laptop with no programs running and it'll shut down.
Z510
i7
HD 4600
8 gb mem
1 tb hard drive
Win 8.1
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Dec 23, 2014
I also have 20DM-000VUS, not sure about the original BIOS version though since I downgraded using the files on the Lenovo site (but definitely downgraded).
I just got my laptop back from the shop and Ive been running it for ~1 hour now and so far so good. The shop replaced Power and IO Subcards "FRU 00HN613 and FRU 00HN612".
Now the left USB is not working at all. Afaik it was also replaced. Already talked to the shop and I have to take the laptop back, they will replace it again.
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Jul 27, 2009
I have an Aspire 8920G laptop.
I have Windows Vista Home Premium preinstalled (with no installation nor recovery disks delivered).
I accidently hit the arcade button on the cinedash panel, instead of the power button. The computer started directly up into arcade deluxe, after a short install. Nice feature
I thought, and choose to exit arcade through the exit feature. Then I noticed that the computer prepared to hibernate, but instead it shut off after it finished.
After turning the computer on, a small complaint about improper closing the computer popped up, and I choose to start windows normally. Now the boot loader ran, and when I expected the logon screen, instead I met a black screen with a working mouse cursor. I eventually had to force power down, since crtl alt delete didn't work.
Since then, all boot options, safe mode etc leads to the same black screen.
Vista looks like it's going to boot normally then goes to a black screen with a working mouse pointer. The hard disk light just pulses every couple seconds.
I tried extracting the battery but it doesn't work.
I tried to alt+f10 - Vista Recovery page, so it gives me menu called "Edit Boot Options". There is the path to winload.exe and this:
"Partition: 2
Hard Disk: b8f0ffa4
[ /NOEXECUTE=OPTIN
]"
That's all what I have when I press ALT + F10.
I could type "Enter" = nothing happened
"Esc" = shutdown the system
"F8" = go to recovery page.
Hit f8:
Goes to a "Vista system recovery" or something like that, i'm not quite sure what its name was. Anyway it had about 6 options, including "Get windows to check for and correct the faults on your disk" in a little bit more high tech talk. And "Restore to a earlier point". Since the "Checking and correct faults" said it was recommended, i thought i'd go for that.
It ran its tool, told me to click the restart button. Runs it again, tells me to restart again.
And now it enters its final state - Its virtually dead :|. If i turn it on, it will go to the black screen, that talks about an improper shutdown, with the options for Safe Mode, Safe mode with networking.. etc. Any of these 4 options all result in the same black screen displaying only the mouse cursor.
I was not trying to install or upgrade nothing, was not trying to change form vista to xp or so.
I have not deleted any hidden partition (as far as I know...)
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Sep 25, 2008
I Have The Acer Aspire 8920G that i Want do to downgread to XP.
And have been search google for hours trying to find the XP driver.
ATI RADEON HD3650 512mb XP drivers.
I called acer and ATI no result.
all other drivers you can find on this site.
[url]
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Mar 9, 2010
I bought Aspire 5738 in Nov 2009 and I m running Win 7 over it since then .
Till a few days back i had no issues with it and it was working well ,but recently it has started rebooting after 3-6 hours all of a sudden while working or even if nothing is being done (only downloading is going on).
I read in this forum that it may be due to overheating (which may be the reason after all as now summer has started), but in order to check that I kept my laptop on the floor which is relatively cool and gives a proper vent to the heat emanating from the laptop but still I can see that it rebooted (which leads me to believe that it may not be due to overheating ).
I have run the AVG full comp scan and no virus is reported , and I did not install any new software except the usual AVG updates.
Even though this laptop is in warranty and I read that it may be a hardware issue ,I am wary of giving it to Acer guys as then I will have to stay without my laptop for many days (repairing time can be long here).
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Jan 25, 2010
Has any one else that owns an 8940G have any random blue screen errors
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Dec 9, 2014
I bought my Acer Aspire E1-570G in february , and since then im having random blue screens with different codes . Im trying everything to fix this problem almost everyday, and believe me soon i will break it on 2 pieces . Nothing is fixing the problem ... I have bsod files that i can post for u to see them but i dont think they really matter because i get RANDOM bsods. Every time is different ( there are around 10 different codes given that i remember ). If its really needed i can post the codes.
I have sent the laptop to the main service in my country and they said that the laptop " passed the tests" . After coming home and turning my pc on .. BSOD . The laptop went to the service again - This time they changed my HDD . It didnt fix the problem . I cant change my laptop with the warranty because the service says that the laptop is okay .
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Mar 9, 2015
I have an Acer Aspire V3-572PG (about 4 months old), and the machine shuts down randomly when on battery power. It's happened when moving it from one place to another, or with subtle shifts on my lap, and sometimes just typing triggers a shutdown. However, it doesn't happen when plugged in. Battery has been fully charged; it's not overheating; it's not the fan; it's not dust; and I've run comprehensive anti-virus scans.
In the past, it's taken anywhere from an hour or two before it shuts down. Last night it happened simply when I unplugged the thing from the wall ... so, no moving/no touching of the computer, but shutdown when removing plug from wall!!???
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Oct 13, 2014
I have an Acer Aspire E1 model Q5WPH, runnng Windows 8. All has been well until this week when the screen began flashing random colours.
I powered the machine off and from then on it refuses to boot back up. Power appears to be getting through as it starts up the DVD drive but then the power light goes off - then back on and the process continues until I power the machine off again.
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Oct 10, 2009
My Acer Aspire 7520 Gemstone Vista,
Will not start but I can hear the fan start then stop after a couple of secs, also the power and hdd leds flash on for 4 secs and then off for 4 secs and keep looping.
But then if I press the on/off button to turn the machine off it will not turn off, even holding the button for 4 secs or more. The only way to turn it off is by disconnecting the battery.
Nothing is connected and nothing appears on the screen.
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Feb 10, 2015
Aspire 7540-1284 Shut it down. Went to turn it on and the blue lights are working but it just lets me know the Hd is there but then gets quiet - nothing shows on the screen. It's 5 years old and I just reinstalled Win 7 Pro this week. I removed the battery. Same thing. I put the HD in an external case and hooked it up to another laptop and it is fine.
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Nov 5, 2014
About three months ago I was using my laptop and it was working fine and I closed it and set it aside, not plugged in. My power settings were that nothing happened other than the screen turns off when I close the lid. Well the next day I went to use my laptop and i opened it and hit the power button but it was dead, so I plugged it in and pressed the power button and still nothing happened. The only way I can turn the laptop on is to use the small battery reset button on the back of the computer. Once it turns on it starts up no problem, nothing out of the ordinary. When I use it and try to shut it down regardless of whether I press the power button or go to the power button on the menu to shut it down it goes through the shutdown and the monitor shuts off for about 3 seconds and then the computer turns back on.
I have done everything I can think of to get the computer to work. I have reinstalled windows 8.1 from a disk after completely restoring my laptop. I opened the computer up and disconnected the battery for a few minutes, I tried to start the laptop in safe mode, I reinstalled the BIOS, I have run all the troubleshooting and run windows update to make sure everything is up to date.
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Nov 3, 2014
Ive had this Acer laptop E1-510p with window 8.1 and all of the sudden some of the keys accross the keyboard stop working. These keys are random and even when i plug in a generic keyboard it does the same thing ....
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Aug 2, 2009
I'm experiencing super slow shut down on my Acer Timeline.. and this is with a SSD also.. it takes around 1 min to 2 min to shut down.. the blue led light for the hdd is blinking/solid
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Jan 14, 2015
Why does my E1-521 laptop shut down every time? Regardless of what I select, sleep, hibernate, close lid, it still shuts down. That is not what power buttons are set up to do, seems to make no difference what those settings do. It may be a coincidence, but I think I started having problems when I turned on "OneDrive".. which I can't seem to turn off! Running Windows 8.1....
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Jan 28, 2015
How do I shut my acer camera off with windows 8.1 (Model Q5LJ1) Aspire|M
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Jan 13, 2015
I have an Aspire E-17. I shut of the curser and or touchpad by mistake. How do I turn it back on?
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Jan 23, 2015
So I just bought (came in yesterday) a brand new aspire v 15 nitro and now it often freezes and crashes/shuts down at boot-up. I turn it on i get the acer boot up screen and then it stops and after a minute or so and shuts down.
I have done some things to it:
-partitioned the hdd (150/800 GB)
-updated windows
-checked for updates through acer care center (only one intel update)
-installed: steam, origin (EA), firefox, openoffice, winrar, viper (plagiarism scanner wich i used on my previous pc) and a couple of games
-uninstalled mcafee
I did not change any strange settings, like disabling apps from start-up except for steam.
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Nov 20, 2014
I have an Aspire M5-581T. In March of 2014, the battery suddenly stopped working. It would not charge, the unit would not boot from the battery, and if I unplugged the computer from the AC outlet it shut down completely.
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Nov 3, 2014
Well, when my notebook finally start, on desktop it show an error message:
"Windows has recovered from an unexpected shutdown"
Problem name: BlueScreen
Version SO: 6.1.7601.2.1.0.256.1
Id. regional setting: 13322
Note: I updated my laptop with 4 RAM and Wx 7 32-bits. The hard disk also is new .....
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Sep 23, 2008
im having some trouble with this i have an hdmi cable to connect my 8920 to my toshiba model 62HM85 dlp tv. now when i connect it and turn my laptop on and put the input to hdmi. the desktop wallpaper comes up but im not able to see anything else can someone tell me how to get it so i can see everything?
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May 8, 2009
I require some help on repairing a bad bios flash for this laptop. The problem started after clearing the bios from with in windows and then using acer esettings to create another password which would save the bios but it seems it did not save properly and resulted in a bad flash.
The laptop no longer boots up, it just hangs with a black screen.
I have downloaded the updated bios file from acer web page and used various methods for other acer models which use a usb floppy with the crisis recovey disk and rename 114.rom bios file to bios.wph but cant seem to trigger the laptop into booting from the floppy using win+b/esc and fn+b/esc.
I have also tried putting the bios file onto a cd with various different file names but again it doesnt want to boot from cd either.
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Sep 26, 2008
Purchased my 8920G-8332Q32Bn a few months back and at the time, the GeForce 9650 wasn't available so I settled for the 9500M GS. I find its performance very sluggish and read somewhere that these lappies come with "MXM-II" meaning the GPU's are swappable? Would anyone know of the costs associated and if it's even possible.
I don't know if there's something faulty with my GPU. I installed Microsoft FS9.1 with AF at 4x and AA at 8 and used to average 40fps. Now, under the same settings, same scenery, same amount of scenery, I barely make 15fps. I've tried resetting all settings in FS and the Nvidia Control panel but to no avail. I do notice that the laptop is much much hotter than before.
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Oct 12, 2008
I recently purchased an Acer 8920g. It came with Vista ultimate 64. I was very excited until after 3 hours of use the screen just went blank. The lights are still on the keyboard but the screen stays blank. I have cut it on and off, removed the battery and tried alt F10 . I finally got an error message the next morning when I opened the lid. [b]Your computer cant come out of hibernation mode
Status: 0xc0000411
Info: A fatal error ocurred processing the restoration data
File: hiberfil.sys
Any information that was not saved before the computer went into hibernation will be lost.
I Emailed Acer and they cant seem to understand that the screen is blank. They keep giving me directions after I boot into safe mode.
I didnt install anything except avg 8 free edition.
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