Dell :: XPS 1645 Random Shut Off
Jan 9, 2010
My Dell XPS 1645 [see sig for specs] will random shut off on me. I will be doing anything from watching a movie, listening to music, or just browsing and it will random shut off. They are like days apart but It shut off 3 times on my today :S.
These shut offs are not Temperature related as In BOTH Windows and Ubuntu it has shut off and I have been monitoring temperature in both, with log files so I can check the temperature @ shut off time.
I live in Jamaica and it would be kind of hard for me to just send it in to have it looked at. I'm hoping the next BIOS revision along with fresh installs of both OS's will do the trick.
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Oct 6, 2014
I have an Acer 8920G Win 7 Pro which is randomly shutting down only in when connected to 'AC' power. It does not happen when using 'battery' alone or in 'safe mode'. I've tried,investigated, and corrected all overheating issues, cleaned fans, changed AC power supplies, disabled graphics card, to no avail. All drivers are up to date. This has been happening over a period of 3 months now. Can not use the laptop except when battery is charged or in safe mode.
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Jan 31, 2015
I bought the Acer Aspire v3-771G. I've had no problems with it, but lately it shuts down randomly without any warning, like a power cut. I've checked the CPU Temps and overheating is not the problem. The computer sits on a Targus cooling pad and it doesn't get that hot around the fans. The problem occur when the pc is running games or processes (computer scans) that require more memory than when I'm just surfing. The problem happens all from 15 mins to 2 hours into a game or so (depends on how much memory that's used). I've been doing some research myself and it seems like a graphic problem.
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The computer always fits the minimum requirements for games I play and I play on rather low graphics on every game (to delay the shutdown).
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The second problem is whenever I'm streaming or watching a movie the screen randomly turns into a "snow storm". Tried to move the screen up and down thinking it was something wrong with the cable from the hardware to screen but it didn't react to that. What has made this to happen due to the careful handling of the computer. But the only thing that comes to mind is something wrong with that cable... This problem happens randomly and started last week.
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I've done some basic problem solving, with no success. I've tried restoring the computer to facotry setup, updating the bios and all the relevant drivers.Â
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I've been looking for a hardware diagnostic program on the computer itself (like other good brands have) with no luck, even looked on the web. But nothing I've tried seems to find the problem.Â
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The specs for the computer:
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Acer Aspire v3-771G
Windows 8.1 (Came with Windows 8.0)
Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz  2.40
8.00 GB (RAM)
64-bit operating system
Nvidia GeForce GT 630M
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Dec 5, 2009
I believe there are 8 of us with inexplicable random crashes. For me sometimes its been freezes that can't be ctrl-alt-deleted out of (need to pull plug and yank battery).
Sometimes its been BSOD. I average about once every 2 days between crashes. The only thing that I've seen that we all have in common is 6GB of RAM (I have a 4+2 hynix/samsung mix)
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Jun 8, 2014
My Z510 has been randomly shutting down when plugged in, but doesn't have this issue when running on battery. I contacted Lenovo and they sent my a new power supply but the issue continues. I called again and they instructed me to repair-install the Lenovo power manager and do a disk check. The issue still continues.
It used to happen when running something intensive like photoshop or a game and only if charging over 75%, but now it'll happen randomly. I can be sitting staring at the laptop with no programs running and it'll shut down.
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Z510
i7
HD 4600
8 gb mem
1 tb hard drive
Win 8.1
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Dec 23, 2014
I also have 20DM-000VUS, not sure about the original BIOS version though since I downgraded using the files on the Lenovo site (but definitely downgraded).
I just got my laptop back from the shop and Ive been running it for ~1 hour now and so far so good. The shop replaced Power and IO Subcards "FRU 00HN613 and FRU 00HN612".
Now the left USB is not working at all. Afaik it was also replaced. Already talked to the shop and I have to take the laptop back, they will replace it again.
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Feb 17, 2010
I recently returned my 1645 after 2 months of struggling with random crashing and throttling back to Dell for a full refund.
I am in need of a new system and was considering HP Envy 15 as an alternative, but I still like the 1645 given that it performs as advertised.
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Aug 7, 2009
My temperature at webbrowsing and idling is usually 36 degrees with my Zalman2000 at Balanced battery seeting.
However, sometimes, sporadically, the cpu temps go up to 63 for a real quick moment (a second or less) and comes back to the late 30's. Normal?
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Jan 15, 2009
I fired up Call of Duty 4 for some online gaming whilst at the parentals house, all well and good.
Then after a few (maybe even one) minutes gaming, PING, and the laptop shuts off.
Strange I thought, as this has never happened to me before. The first things that ran through my mind were the graphics card had overheated and caused the system to automatically shut down. Although this has never happened to me personally before, I have heard of other people having this problem, and since I overclock, I reasoned this could well be the case.
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May 27, 2010
I have a less than a week old Latitude E6510.
I had four freezes while watching flash videos. I thought the adobe software was bad, so did uninstall and fresh install.
Now I've experienced a couple of more random freezes:
1. system was idle
2. surfing the web on google chrome
I have windows 7 Ultimate x64 and it seems like many people out there with vista and windows 7 are experiencing the same problem. I personally used both and on my other machine with win7 Ultimate x64, haven't had any random freeze at all.
I also have 1333mhz ram, and I know my system only supports 1066. Then I found this thread:
Random Lockups, Intel Chipset
Diagnostics and Dell are telling me there's no problem with hardwares. So I'd like to give a shot at dropping the memory speed. How should I do this?
Anyone having random system lockups with windows 7 x64?
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May 27, 2010
I got it back in September, but very rarely, and inconsistently. It's happened maybe 5 times since I've had it, so it's very hard to troubleshoot.
Anyway, I just got another one "Driver IRQL not less than or equal" which could be anything from what I've read. I've run a memory scan with the built in Dell Diagnostics.
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Feb 6, 2009
New British poster here, please be gentle ;] !
I'm glad I found some fellow XPS users, maybe you could give me some advice.
I got my new(ish) M1530 yesterday (refurb from Dell Outlet, saved me £200).
Initially I was very pleased, its a lovely machine, but I then found a problem - its the curse of the random shutdown!
I first noticed it when running 3dMark this morning to demo the XPS.
It happens fairly consistently after a few minutes; the machine doesnt feel hot.
I phoned Dell support (took 1.5 hours) and they/we found it shuts down in the diagnostics tests too.
Conclusion: Replace motherboard, engineer booked.
However I have discovered it only happens when its on battery power - everything is fine on AC power.
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Aug 9, 2009
My Studio XPS 1340 runs just fine, it's not overheating or anything, but once in a while it randomly just beeps. I think it must be an internal buzzer, it sounds like it comes from the left hand side of the keyboard somewhere. It's not too big of a deal, but Id just like to know why it randomly does this.
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Sep 8, 2009
My Dell Studio 15 is only about 3 months old and I have been having this problem for the last month now.
Every couple of days or so my laptop lockups - the cursor sticks and there's nothing I can do other than power it off and boot it back up and then its fine for the next couple of days.
This is random... sometimes it happens when doing something intensive, sometimes it happens when its just sitting idle on the desktop after it has only been switched on for about 5 mins
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Aug 25, 2009
I just recently purchased a Dell Studio XPS 16 Laptop a bit over a month ago and have been experiencing a non-stop clicking noise while torrenting files.
It happens out of no where, usually around 30% into a download or more, possibly less. Around this point it will start to click continuously, and it appears I am not able to open task manager, although I am still able to talk on AIM, along with listening to a song currently open with no interruption.
I have also noticed that when I go to the Start Menu to try and restart or shut down that neither will work. This has resulted in me having to do a force shut down to stop the noise, and a reboot to run Vista normally again.
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Mar 25, 2013
My XPS 17 screen sometimes goes black like the display is turning off when using USB sticks, SD Memory cards or even an external Mouse. If you move the mouse it will resume but if you pull out the USB drive again it will go black causing you to have to move the mouse again. Even using programs that use the User Account Controls will cause it to go black (unlike how User Account dims the screen) causing you to have to move the mouse to bring the screen back.
The only way to stop it from going black is rebooting, until it decides to do it again. However even if you aren't using a USB anymore after it started going black, it will go black at random even when using the internet causing you to have to reboot. It will only do this if the USB or user Account has triggered it going black first.
Sometimes this doesn't happen for a week or two and sometimes it happens a few times a week. Dell has replaced my motherboard and my Graphics card with brand new ones. It seemed to have fixed it until it did it today (week later)
I don't believe it is software related as I have all the latest bio updates, driver updates and windows updates.
I tried something I've never tried before. While it was going black using USB drives I tried pulling the battery charger cable out from the back. When I did that, it completely stopped going dim without a reboot. I've never tried this before and no matter what I tried before doing this the screen would always go black.
Could it be my Power Cable that charges the laptop? or could it be my display? It seems it's related to the charger because me unplugging it seems to have fixed what ever was messed up until it occurs again at random.
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Jan 31, 2013
At random, the 6,5, - and = keys get pressed (can be seen if a text editor/area is focused at the time) and the Windows 'help' dialog pops up, then shut down (no BSOD) within 2-3 seconds. It can also just shut off at any point during boot/shut down.
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Feb 5, 2013
We got our laptop April of 2012 and started using it daily in August of the same year. As soon as we started using it the random BSOD started popping up then the computer shuts down. Upon startup after BSOD the computer seems perfectly fine except for a message that pops up saying two things didn't load (I'm not sure of those right this second but can post them in a few hours) and I'm not even sure if that's related to anything because it mentions something about Apple..
Anyways. Yesterday I started running diagnostic tests as recommended in another post on this forum, everything passed. After that I decided to run the tests given on the symptom tree and it's almost done with a majority of those that I noticed were issues. Everything is passing so far, even the Windows Blue Screen test (I think it's called).
We have two different forms of virus protection so I don't think it's that but then again I'm not a computer wiz. We also noticed the touch screen has started being erratic - while you're doing something the cursor/mouse will randomly move to the right side of the screen without moving. I hope this all makes sense. We're still under warranty so we can send it in but I wanted to make sure it wasn't anything we couldn't fix easily.
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Sep 6, 2009
i am aware that there is a lengthy thread on the owners of the m6400 and even a shorter thread on the crashes of the m6400 while gaming, namely wow and others...
i've recently purchased an m6400 and i too have become a victim of this issue.
until recently, i've no quarrels with Dell, i've purchased mostly Dell systems for my business, over 20 or so systems to date... and they have been doing well for my uses.
but the frustration with the m6400 is begining to wear down on me.
i make this thread and hope that someone from Dell becomes more aware of the situation.
it seems that the m6400 with the 3700 graphics card has brought many woes to owners who utilizes any program that uses 3D accelerator...
in my brief review of the threads here, it seems that the only resolution is like playing a lottery... get the card replaced... and see if it works, if not, repeat... some works after one, some after numerous replacements.
it also seems that this issue is not related only to games such as WoW or FFIX or Guild wars, there's been issues reported with Google Earth, as reported by fellow NBR members, SolidWorks, and by other dell users who have responded to my post on their "support" or rather, "support-less" forums...
now firstly, i am not bashing on dell... as a matter of fact, i have nothing but praise for their service department on the business machines... they've been quite responsive and the quality of service is excellent... just that the resolution of the problem is very disappointing to say the least.
in my experience, the crashes happen most frequently during WoW and also happened while i was installing a program and even in google earth... but it was very random...
i'm sure it's basic tech service procedure to have me check external monitor, fine, then they asked me to reseat the LCD cable.. hmm... i'm being asked to go inside my computer?
i've asked them if it will void warranty if i do this... answer is no... but i still felt that ANY customer should not have to disassemble their machines to make it work...
well, they scheduled a repair, replaced the graphics card and now... it's more frequent.
on a side note, i have to say, dell pretty much sucked on the packaging of the replacement card... the fins were pretty dented on 3 locations... seems that the packaging failed to hold the card in place.
well, as i was saying, it fails more frequently... so far, it failed over 10 times... in frustration, i don't even check the machine... and resorted to using my old one.
now i'm scheduled for yet another replacement... i hope for the best as i am really pleased with all of the other aspects of the machine... except, of course, the power brick... who can have any love for such a big ugly thing?
i am contemplating a requesting a full refund or even asking to replace the quador 3700 to the new ATI card...
but in the end... it's definitely not what i have paid good money for...
the resolution is pathetic... try and let's see? now i have to take off another day off work and schedule an appointment with the tech...
wonder if dell is going to reimburse me for my use of personal day?
wonder if i can charge dell my regular hourly wage when i perform these tasks...
anyway, next week, new card... new hopes? well... let's see...
and as for those who ask... why did you get a workstation lappy and complain it does not game well?... it's not really just a gaming issue... any machine purchased by the end consumer should come as a full working order for the ENTIRE package... fine, show me the disclaimer that says, you cannot game on this machine... and i'll stay quiet...
what do you guys think? should i request for refund or request for the ATI card?
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Jan 10, 2010
The problem isnt actually with my computer but my computer illiterate friend just called asking for help. According to my friend every time he sets it down the dvd drive ejects.
It was purchased in August of 2009 and was treated very well and never dropped or abused in any way. I had him do a virus and spyware scan and nothing Windows is also to date.
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Dec 19, 2009
I have a Studio XPS 1640 (3670 512mb, P8600, etc.) that I mostly use for gaming. During the past few months, I've noticed that occasionally when I'm playing a game, the FPS will suddenly go wayyy down. For example, I was once playing Oblivion and getting around 40 FPS, when all of a sudden the FPS randomly dropped to less than 10. The same thing has happened in other games such as TF2. I think that this may be due to overheating, because the computer still seems sort of sluggish even after I close the game. Anyone know what I should do? Maybe adjust the fan speed/get a cooling pad?
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Dec 21, 2012
my laptop random shutdown...I was thinking its something of the USB port where my printer is connected but I'm not sure.
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Jan 7, 2015
I have a dell Inspiron n5050. It was a hand down from my dad who hardly used, only used it for check his work schedule. Well it was working for years and then I was playing games like league of legend, sims etc. It never shut down till I maybe late 2014. I would turn it on, everything is all good, I can log in. But maybe 5-10 maybe more minutes of being on, it goes black or a message comes up saying "the instruction at referenced memory at could not be written " I don't know what is happening or what I done wrong. I can't get a new laptop or anything due to money issues at the moment.
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Dec 10, 2012
I have having serious issues with my Inspiron N5010. It freezes at random times, and after a few seconds just powers off. I have used the restore function built in to restore to factory shipped condition and it did not fix the issue. I have ran the Dell Diagnostics on startup and tested every component possible and it found no errors. I have ran disk surface error check in windows and it found nothing wrong. I have installed windows manually from windows disc, and the problem is still there. Tried making sure the latest drivers are installed and still no fix. This laptop has never been abused, dropped, overheated, or gotten wet. It still looks brand new.
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Jan 20, 2015
I'm using a Dell laptop, I bought it like 9 months ago so anyway, I get these random blue screens sometimes twice in the same day, sometimes I get a blue screen after 6 days or so. I'm not sure what is doing this because I tried a memory test and hard drive one and everything was ok, I tried updating a couple of my drivers and I still got it. I think it's because my graphic card's driver is not supporting my OS(I'll put my specs down below) :
CPU: Core i3-3217U 1.80GHz
GFX: Intel HD Graphics 4000 Mobile
RAM: 4GB
OS : Windows 7 64 bites
My laptop model : Dell Inspiron 15 3521
The blue screen(I got this one Bad_Pool_Header when I tried starting my PC up in the morning, it happened yesterday and today, they are probably random)Â [URL] .....
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Apr 27, 2009
I've had the E6400 for about a week. It's been perfect until today. Three times now, the computer has just shut down as I was using it, not falling asleep, obviously. It won't start right back up; I have to wait about 30 seconds and then it boots back up to normal. The fan is working and I set the power settings myself.
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Feb 5, 2015
I have a Dell Studio XPS 1340 (mid 2010)
Windows 7 Home Premium
When I turn off the computer, it does not turn off all the time (sometimes it does, and most of the time it doesn't), the screen truns off like it wants to shut down, but then the computer hangs up, with the HDD disk light flashing, and it never shuts down, requiring a hard shut down.
I have not installed any new software...nothing different has happened, and I did try system restore, going back quite a ways, it did not work....
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Jul 2, 2014
I have replaced my old CPU (T8300 2.4/3M/800) with a new CPU (NEW SLGEE Dell Intel Core 2 Duo T9900 3.06GHZ/6MB/1066 Mhz Socket P CPU Processor )...All I get now is when I start the computer the "power LED" will blink once and beep once and then the "battery led" will blink once and then it will shut off. If I remove the new CPU and replace it with my old CPU it works fine...Does this sound like the new CPU is bad or not supported by my motherboard? From what my manual tells me this CPU should be supported by my motherboard. My manual says it can handle Intel Core 2 Duo, 6MB and 1066 FSB. Dell verified that my system is socket P.
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Jun 29, 2011
I'm using either a usb or bluetooth mouse with my new XPS 15z, and i'm  getting tired of a problem...
The trackpad is impossible to shut down for good... i mean: indeed you can  disable it, turn it off, and even tell it to turn off when usb mouse is plugged, but it never really does, it always, always, always stays on for a second before shutting down...
In other words: my trackpad is disabled, both buttons and touch, and i use a bluetooth mouse. but even it is disabled, if i pass my fingers on it, the cursor moves for 1cm before shutting down... then i wait 2 minutes, and i pass my fingers on it again, and then again the cursor moves 1 cm before stopping moving.
So it is never really shut down, with the consequence i never can type text without my hand touching it and putting the cursor somewhere in the page and i have to put the cursor back to where it was, Â Â
For example it happened 5 times when typing this very text....
I have updated the cypress trackpad drivers to last up to date version...
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Mar 14, 2010
Lately I have been getting random lockups, with no notable cause. It more often than not is right after i get into windows and try to open something, but occasionally (over the more occasionally that it happens) it is not.
Today i got a lockup, followed by a BSOD on restart (and i diddnt have time to read the bsod)
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