Dell XPS L702X :: Random BSOD But No Error
Feb 5, 2013
We got our laptop April of 2012 and started using it daily in August of the same year. As soon as we started using it the random BSOD started popping up then the computer shuts down. Upon startup after BSOD the computer seems perfectly fine except for a message that pops up saying two things didn't load (I'm not sure of those right this second but can post them in a few hours) and I'm not even sure if that's related to anything because it mentions something about Apple..
Anyways. Yesterday I started running diagnostic tests as recommended in another post on this forum, everything passed. After that I decided to run the tests given on the symptom tree and it's almost done with a majority of those that I noticed were issues. Everything is passing so far, even the Windows Blue Screen test (I think it's called).
We have two different forms of virus protection so I don't think it's that but then again I'm not a computer wiz. We also noticed the touch screen has started being erratic - while you're doing something the cursor/mouse will randomly move to the right side of the screen without moving. I hope this all makes sense. We're still under warranty so we can send it in but I wanted to make sure it wasn't anything we couldn't fix easily.
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Jan 25, 2010
Has any one else that owns an 8940G have any random blue screen errors
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Apr 8, 2013
I am having a major issue with my Dell XPS L702x laptop at the moment, in that it cannot boot up at all, rendering it completely unusable.
When this first happened, the laptop used to progress through the dell screen, the 'starting windows' screen, and then just hang at a blank screen, or with a blank screen with the windows 7 background and a mouse cursor. This happened in both normal startup and attempting safe mode.
I have tried starting in best last known configuration, resetting the bios to default settings. I eventually got startup repair to work, but it didn't do anything, nor did system restore.
I run diagnostics, and receive this error right at the beginning of the test:
ERROR CODE 0146.
Msg: Error Code 2000-0146
Msg: Hard Drive 0 - self test log contains previous error(s).
I continue the diagnostics and everything else passes okay.
However, now when I try to boot my PC up in normal or in safe mode, I get past the dell and windows startup screen and instead of the hang I simply get a blue screen error:
BAD_SYSTEM_CONFIG_INFO.
STOP: 0x00000074
I have also had the blue screen errors c000021a, and 0xc0000221. But primarily am now getting the bad_system_config_info every time.
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Apr 4, 2013
I've had my XPS 17 for a week and have run into problems. Initially, I had no problems but two days after owning the machine, picked up the first: I opened up the laptop lid and was met by a message, the gist of which was 'Windows has recovered from a blue screen error' . I rebooted and put that message in my 'lets wait and see if that happens again' memory bank.
Things went well after that until I tried installing and using a game, which would have been the first time I'd used my GT 555M graphics card in anger. Installation went well but after starting the game, the screen started flickering, messages started appearing in the bottom right hand corner of the screen saying 'graphics has malfunctioned but recovered', or something to that effect, then the laptop crashed.
I tried updating drivers (I'm 100% sure they were compatible with my card) and this made my laptop even more unstable, throwing freeze after freeze, blue screen after blue screen and refusal to boot or shut down at me.
I decided to start from scratch and did a complete factory settings restore and upon first switch on (the laptop does it's 'setting up for first use' routine) was met with a blue screen error. The error details were as follows:
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057Additional information about the problem: BCCode: 116 BCP1: FFFFFA800BF95010 BCP2: FFFFF8800F438EA8 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1
The laptop then rebooted itself and seemed to run just fine. I checked the device manager and it appears windows has shut down my GT 555M card as it was reporting problems.
I ran Dell diagnostics prior to the full factory restore and beside the fact it didn't pick up the GT 555M (it did test the Intel HD3000 and that was fine), it said all was fine.
I have just rerun the diagnostics after the restore and it seems the DVD drive is now having issues too:
OPU Test - not supported
Spindle Test - not supported
Tray Out Test - not supported
My machines details:
Model Dell System XPS L702X
Operating System Microsoft Windows 7 Home Premium Edition (64-bit)
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Dec 31, 2012
I have a XPS 17 ( L702x) system which is about 1.5 years old. I am getting an error message which states; Driver_Power_State_Failure .... The monitor/screen is also flicking from time to time.
Also, I have recently upgraded from Win 7 to Win 8; could this have contributed to the problem? It was working perfectly until this up-grade.
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Apr 10, 2013
I've been running on a T520 4239-CTO for a little over a year now without issue. I've been getting lots of random bsod and services crashing in the last few days; even Windows 7 cannot validate itself anymore.
I ran all the hardware checks in the provided Lenovo utilities and it all seems to pass. I didn't trust this so I manually checked the smart values on the hard disk and noticed around 2400+ reallocated sectors so I decided to replace the hard disk.
It should be noted that there are no viruses/malware on this machine. After receiving the new hard disk I did a factory restore using the dvd backups I made when I received the machine. Upon booting the new factory install on the new disk I'm still getting the same random bsod and issues with Windows 7 not being able to validate.
I notice that everytime I boot now on the newly restored os that the "Microsoft Software Protection Platform" service has issues and cannot start. I started doing some updates using the Thinkvantage tools and they're crashing too.
This machine is currently on pass 4 of memtest without any errors so far.
I've replaced the hard drive and from the looks of things so far the ram seems fine. Where do I go from here?
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Jan 23, 2015
I have just bought a Lenovo Z50-70 (i5, 840M, 1TB SSHD),Installed Win 8.1 Pro with the drivers from the DVD. Everything is fine, there aren't any errors in Device manager, but randomly the computer freezes (the cursor doesn't move, it doesn't respond for anything), so I have to restart it by pushing the power button for about 5 secs.
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Feb 1, 2010
i had more than 10 bsods now and the time period was as follows.
~5 bsods and solved by updating graphics drivers.
now, like 2 weeks later, it has been running fine and i decided i want to update my graphics driver by manually modding the inf file in the latest desktop drivers..
it did work out, but now it's giving me bsod errors everytime i close my laptop and come bak later to open it.
i also recently (today) installed a new realtek PCIe family controller driver..
so i dont know which driver is causing the bsod (0x50 non-paged fault)
right now my gfx is on 8.661 (found on a website, but WHQL certified)
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Nov 14, 2009
I have an 8710p:
Seagate 320g
C2D T7500 2.2ghz
4 Gigs of ram
Quadro NVS 320m
Windows Vista Biz 64bit
Latest build, BIOS and Drivers
Problem 1 When I listen to music at full volume the laptop BSOD's (only full volume)
This is the error from the the bsod:
The driver detected a controller error on DeviceIdeIdePort4. (With an event ID of 11)
Problem 2 When I check the report, it says:
(Under system)
This is every time i start the computer:
The speed of processor 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.
The speed of processor 1 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.
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Sep 23, 2007
I am getting a lot of BSOD on my E1705 these days. Today it BSODed while idling for a couple of hours with no program running.
I ran PSA diagnostics, fine. I ran Dell Crash Analysis, nothing.
I restored the computer. Yet this BSOD keeps coming back.
I have T7200, 7900GS, 1 GB Ram, XP media cener edition, 100 GB 7200rpm HD.
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Apr 1, 2013
I have been having a Clock Interrupt error on my Inspiron 1121 netbook, sometimes a few times a day, for a few weeks. I tried uninstalling some recently installed programs and updating my drivers.
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Feb 28, 2013
We have a user that has had a Latitude E6510 for 16 months. During this time, she has had A LOT of blue screens of death. We have tried numerous attempts to troubleshoot and fix. The Event Viewer doesn't show anything abnormal prior to the crashes.
Once I can get my hands on the laptop for a decent amount of time, I plan on running the Dell online diagnostic tool but I think we've tried that before. I am posting this in an attempt to see if any others out there have had the same problem with their E6510 crashing and have come up with a fix on your own.
I TRIED to do searches to find potential answers but the I kept getting "Error retrieving documents." no matter what I used as a search value from E6510 to Latitude to Blue Screen.
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Nov 15, 2007
I've been getting the BSOD error on my PC. The main ewrror is 0x000000f4 but I sometimes get the 77 error as well. Most times i need to reboot and then I get the 200 fixed hard disk 0 failed error . If I click F! i get yet another error, PXE.61 error and this takes my rebooting quite a few times in order to get windows xp (media center edition) to come uo it stays on for a while (the length of time is getting shorter and shoryer these days) and then I have to go through the entire scenario over again. I'm trying to remove the files and programs that I actually care about off this comp. I contacted Acer tech support and was told that it most likely a HArd drive problem and that it would need to be replaced They had the wrong warranty ending date for me and after providing proof of purchase, they changed it to 11/23/07. Now that I have about 8 days left on my warranty. the tech support person told me to purchase the extended warranty because if I ship it to them and the warranty expires, I will have to pay for the service. Now my question is this. I'm not too sure that it would be worth shipping it to them for repairs I will have to pay $99 for the warranty plus tax and At least $100 to ship it back to them. On top of that I have read horror stories about people who sent their comps in to be repaired and it being returned to them with scratches on the LCD, initial problems not repaird or additional problems after the comp was returned to them. I'd much rather carry it in to a shop but was told their are no local repair shops in my city except for geek squad and they will charge me since I didn't purchase my comp from them. WHat would you do take it to a local repair shop or pay the bugcks to extend the warranty and then pay to have it shipped to be repaired? Another reason why I am leery is because I bought a HP laptop last year. the Ac adapter jack ont he comp was loose so I shipped it to HP to have it repaired. they had my comp for almost a month and then told me the motherboard, keyboard, speakers, and LCD display was unsalvageable and that it would cost me over $1000 to have it replaced(i only paid $369 for it on black Friday). They also told me that I had a liquid spill which was a total lie as I keep my laptop in my bedroom and I never eat or drink in my bedroom.( come to find out that loose jacks are a known problem with some Hp laptops I have read horror storeies about Acer using the dreaded liquid spill excuse too and I don't want to go through the drama again. Are the BSOD errors definitely the fault of a faulty hard drive?
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Mar 1, 2013
Inspiron 15 running Win7. After cleaning FBI virus, Windows 7 would start to boot then quickly go to BSOD 7b error. Tried Startup Repair many times. Toggled SATA Operation in BIOS to both ATA and AHCI. Imaged the disk, and did a Factory Restore via Startup Repair in AHCI mode then tried again in ATA.. I get the same exact error every time. I am pretty sure that the virus messed with one of the other partitions that is required to boot. I assume that I could order a CD and reinstall, but a way to repair this error.
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Mar 4, 2009
I have a hp laptop 9843cl with 64 bit vista. it crashes randomly quite often. It says "IRQL less than or equal to" and near the end writes NETw5v64.sys and some other numbers. This is related to Intel wireless driver link 4965AGN.
I tried many things, memory check, hard drive check, drivee update check.
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Feb 14, 2013
I have Dell N4010 laptop with 4GB ram (1333 Mhz, 2X2) purchased in Jan 2011. Recently I bought transcend 4GB 1333 and have removed existing 2GB ram and replaced with 4GB to increase the physical memory to 6GB. I can see that the ram has been detected and the total is showing up in Bios. After this, the system does not boot, it just keep restarting.
I tried to start with safemode, however the files load but at the end, I receive a blue screen with error like '...Bad pool header...'.
OS: Windows 7 x64
Bios version: A13
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Dec 12, 2014
I have a Dell XPS L702X that I bought June of 2011. It has been working fine up to this point. I ended up replacing the battery but other that that it has been a dependable champ.
Today I upgraded the video drivers. I fired up World of Warcraft and was checking out the new settings when the laptop just shut down. I tried the power button but nothing worked.
I unplugged it from the wall, removed the battery and pressed the power button for ten seconds. I put the battery back in, plugged it back into the wall, still no power up.
The wall socket is good, the power supply is good (i get the glowing LED at the end of the power cord) and (as stated) the batter is practically brand new (got it a few months ago)
I'm guessing power supply or motherboard failure. If this is true how much am I looking at to get it fixed? or am I better off buying a new laptop?
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May 9, 2014
I have a Dell XPS 17 l702x 3D model. I hve been having issue on sleep mode for the past few weeks. Whenever I put it in sleep its fine, however when I press power button to wake up from sleep I get blank screen. The power button lits, the hard drive spin for a sec then stop and screen stays blank. Only way to get out of that is to force shutdown and restarting. Its same when hibernating, fails to wake up.
On a side note BIOS is upto date and my laptop is still under warranty.
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Nov 14, 2014
I have DELL XPS L702X laptop and I've used my DVDRW-ROM before couple of times but when I tried to use it today it didn't work.
I checked my device manager and saw this: (driver device has been disabled. Code 32)
I tried to update driver automatically then to download drivers from dell.com page but it didn't work. What I have to do in this case to get my DVDRW-ROM working?
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Apr 30, 2011
I recently bought a XPS L702X. When I boot the pc and when I start typing, I sometimes get a beep sound for every single button I press on my keyboard.It's about 50% of the time honestly. Sometimes I can boot the pc, start typing for 30 mins and I hear no beep. But sometimes I start pc and first hit on my keyboard immediatly gives a beep sound. Also it could just start in the middle of a text I'm typing and end 3 sentences later without me doing anything about it.some people say to check bios and turn off things related to keyboard sounds.I checked that but I couldn't find it and the things I found about my keyboard in bios were not changeable.
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Feb 5, 2015
I have recently been completely unable to access the set-up area of my bios on my Dell XPS 17 L702x laptop. On booting, i keep pressing the F2 key which seems to be registered by the BIOS as the text that says 'Set-Up' lights up. However, instead of entering the setup, the BIOS simply continues booting my operating system. Even if I remove all of the hard drive's, I cannot enter the set up and the BIOS boots to the PXE Setup.
I have tried reflashing the BIOS but nothing changes, the set-up is still inaccessible. I can't even change the boot order using the F12 key.
I really need access to my BIOS and I am all out of options.
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Mar 5, 2013
As result of completely frozen laptop when trying to copy a very large file (~17GB) - a georeferenced raster image - to an external HDD (connected to USB 3.0 port), I had no other choice than to shutdown. After reboot, I discoverd that some Windows services are not working and boot time is over 20 minutes.
I went to the IT store from which I bought the laptop ( the 2 years warranty is available till november this year) and they reinstalled the system. Of course, they did not reinstalled all Dell system applications.So, because the end of warranty is close, I want to know which are the steps for completly (fresh) reinstall of Dell XPS L702X laptop (windows, driver and Dell applications). I always reinstalled 5 times my desktop ( Win XP Pro) with no errors encountered so I think I might have some skills.
And another question : after this problem, I discovered over the Internet that is a "Reinstallation DVD DELL XPS 17 L702x 6.1 Windows 7 Home Premium SP1 X64" that I did not find in laptop case when I bought it (only drivers CD was in the case). In fact it was a 15" case, not the origina 17" case....what can I say.... Romania......So, I have this driver CD and Windows 7 Home Premium SP1 DVD. Is is enough for clean and complete reinstallation? What are the steps ?
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Feb 22, 2013
I have a XPS 17(L702X) with Window 7 Ultimate 64 bit and am in the middle of a Dell support issue regarding the Nvidia graphics card.
Dell support have requsted I run diagnostics from the "one time boot menu" (I have run this before on other laptops but my problem here is.
Dell supports says tells me "Immediately press the F12 key once every second until ?Preparing one-time boot menu?, Shows in the upper right corner of the screen."
However all I get is "Boot Menu" (With options underneath) in the centre of the screen. Is this the same thing?
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Dec 8, 2011
Is there any way I can enable UEFI booting? I've found out Windows 7 supports it (with GPT disks as well) and Windows 8 is going to use it. This is also very useful for fast booting and Linux works very well with this (I know you don't support Linux). The main reason is so that I can have more than 4 partitions which is only otherwise possible using Extended partitions which don't play nicely with installing Windows on them. If there is a firmware I can test which may not be fully compatible with BIOS booting, I'm willing to use it as I don't need this feature at all. I also noticed there was a disabled option in the firmware provided which allows you to press F11 to boot into an UEFI shell, is there any way to enable this too?
My charger end keeps on falling out of my laptop and is very loose. How would I go about getting this fixed?
The A12 BIOS seems to keep my fan constantly on (only just on though). Was there something that was changed in the firmware to cause this?
Some people have reported having the BIOS versions A13 and A14 installed on their new L702X machines. What are the changes in these firmwares and are they for specific configurations?
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Apr 14, 2013
Problem: Chucked a hot sugary drink over my DELL XPS 17 L702X laptop (accidentally!)
Actions Taken: Mopped up quickly and let Laptop dry out.
Initially Laptop booted and I managed to email 2 important documents to myself (must be more religious with my backups).
Laptop started making a whirring noise (Hard disk problem?)
Keyboard "interesting" and will need replacing
Rebooted laptop and get to Blue Boot Menu
Perform Diagnostics and get the warning (!) No Hard Drive Detected - all other tests (including memory) PASS
Have tried booting from my restore disc - but, unsurprisingly no Hard Drive Detected
Have removed Hard Drive and carefully and gently cleaned with cotton cloth
Replaced - same problem
Have tried Hard Disk in second HDD slot - same problem.
My plan is to buy a new Hard Disk (along with a Key Board)....
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May 1, 2013
What is happening with the laptop, sometimes I noticed my laptop screen will flicker(or a bright flash as if someone was taking a picture). When I go to the event viewer it tells me Desktop windows service manager has been disabled by the windows system assessment tool. I'I have the nvidia graphics card + Intel(using optimus technology),running windows 7 professional 64 bit.
I forgot to mention when playing videos I think the graphic card makes a strange noise like there isn't enough power or something (Not 100% sure)
I have nvidia gt555 with intel Optimus
Intel 2670m
8GB of RAM
Windows 7 professional
I tried to do a fresh install of windows 7 but the problem still persists and I cannot test it since I have deleted the recovery Drive. How do I test if the graphics card is working properly
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Nov 19, 2014
Because I had a minor problem with my laptop (since a couple of weeks it was always starting up in manufacturing mode) I decided to update my BIOS.So I downloaded the BIOS-update A19 (currently I was running A11) and followed the instructions to install it (power plugged in, shut down all applications, removed all peripherals).
Everything seemed to go fine: the computer restarted, came in BIOS and did all update tasks, but then at the point that normally Windows should start. I got stuck on a black screen and my fan blew at maximum speed.I left it running for about 5 minutes in the hope it would come back but it didn't. So I decided to try to shut down the system. This was not possible by holding down the power button. The only way was removing the power cord and battery.But after this incident my laptop is completely death. Does this mean the motherboard is completely wasted?Because I’m out of warranty it is not even possible to open a support request for it on the Dell support site.
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Feb 23, 2013
I have been occasionally getting a BSoD saying Driver Power State Failure on my XPS 17 L702X. Sometimes, I am able to log in without the blue screen appeearing, but the browsers crash in a couple of minutes and I have to force shut down the system.
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Mar 30, 2013
I have a dell xps17 (l702x) laptop recently had a problem with it , that is it wouldn't start up and when i turn it on after 2 seconds it would just crash , so i changed the motherboard , processor and and it fixed the problem to some extent .. now my problem is i that when i turn on it loads to a certain extent then when it reaches the windows start-up logo it would just crash and restart again . so i tried the diagnostic test available by pressing F12 it dint show any problem .. looks like my windows got corrupted due to the sudden crash earlier
I tried to boot from the windows repair disc but it wouldn't boot ( i did change the boot up to cd / dvd) then i tried to boot up from the windows 7 disc , it would say "press any key to boot from cd or ddvd " after doing so it would load the files and and crash again at windows start up . i even tried the safe mode option . it wouldn't load it completely and get stuck , i tried to restore to the last good backup it would still get stuck at windows startup .
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Mar 2, 2012
I have had this model for about 2 weeks and the bluetooth was working fine on setup, although now when I try to connect to my phone even though I had already added my phone as a device it seems to have been removed and the bluetooth just will not find any devices whatsoever. Previously my phone would find the laptop under the name I had given but now when finding it, it comes up as PC Controller App v1.4. , but still no response on laptop. I have run a diagnostic on the wifi and all seems to be ok.
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