Dell XPS 17 L702X :: Hard Disc Not Detected
Apr 14, 2013
Problem: Chucked a hot sugary drink over my DELL XPS 17 L702X laptop (accidentally!)
Actions Taken: Mopped up quickly and let Laptop dry out.
Initially Laptop booted and I managed to email 2 important documents to myself (must be more religious with my backups).
Laptop started making a whirring noise (Hard disk problem?)
Keyboard "interesting" and will need replacing
Rebooted laptop and get to Blue Boot Menu
Perform Diagnostics and get the warning (!) No Hard Drive Detected - all other tests (including memory) PASS
Have tried booting from my restore disc - but, unsurprisingly no Hard Drive Detected
Have removed Hard Drive and carefully and gently cleaned with cotton cloth
Replaced - same problem
Have tried Hard Disk in second HDD slot - same problem.
My plan is to buy a new Hard Disk (along with a Key Board)....
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Aug 31, 2014
Old hard drive made strange noises and stop working replaced using the same Toshiba part number,
Now when turned on says on screen the smart hard disc check has detected an imminent failure run hard disc test.
Memory test OK hard drive test smart check - not available short DST- warning.
System info hp Pavilion g6-2285sa, Product No D1Q30EA#ABU
O/S windows 8 64bit have no recovery disc.
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Mar 30, 2013
I have a dell xps17 (l702x) laptop recently had a problem with it , that is it wouldn't start up and when i turn it on after 2 seconds it would just crash , so i changed the motherboard , processor and and it fixed the problem to some extent .. now my problem is i that when i turn on it loads to a certain extent then when it reaches the windows start-up logo it would just crash and restart again . so i tried the diagnostic test available by pressing F12 it dint show any problem .. looks like my windows got corrupted due to the sudden crash earlier
I tried to boot from the windows repair disc but it wouldn't boot ( i did change the boot up to cd / dvd) then i tried to boot up from the windows 7 disc , it would say "press any key to boot from cd or ddvd " after doing so it would load the files and and crash again at windows start up . i even tried the safe mode option . it wouldn't load it completely and get stuck , i tried to restore to the last good backup it would still get stuck at windows startup .
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Jan 1, 2015
I have an XPS 17 L702X. I just did a re-install of windows 7 on my wife's laptop. How do I use the drivers and utilities disc to get the drivers for the hardware on this computer? I can't get online on it. I do have the discs.
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Feb 6, 2014
I have a DELL XPS L502X with recently its hard disk not getting detected a week ago... With some movement or so ... It finally detected .. This happened to me 3 times earlier but probably after an hour or so .. It was back to normal... But this time the same thing repeated , it could not move Out of boot ... I found that from boot menu it shows FIXED HDD : none , which tells the hard disk is not getting detected ..
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Dec 7, 2014
Dell Inspiron N5050 crashed and upon boot, I got this black screen. Upon seeing this, I did a diagnostics test. I did both a thorough and quick test and got this message showing that the hard drive didn't exist. I'm wondering if there's anything I can do to fix this or do I need to replace the hard drive?
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Jan 25, 2015
My hard drive packed up and so I bought another one which is a seagate momentus ST500LM012, 500gb
Now after adding it the machine doesn't get passed the dell screen. I've removed the hard drive and got into the bios and then put the hard drive back and nothing detected and also run diagnostics and nothing's detected. I even unscrewed the entire laptop twice and nothing's loose.
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Apr 14, 2013
I have a Dell N5050, still under warranty. I was using the laptop tonight when it started beeping and shut down. I restarted and again had the beeping for a few seconds.
The Dell logo appeared and then: PXE-M0F: Exiting PXE ROM. Reboot and select proper Boot device or insert boot media in selected boot device and press a key.
I ran BIOS and passed all tests except that the hard drive was not detected.
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Oct 10, 2014
I have an old HP TC 4200 netbook. I want to recover data from it. So I'd like to know the details of the casing required for the hard disc.
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Feb 26, 2013
I have a Dell Inspiron N5050. The hard disc of the laptop makes little clicking sound, which can be heard only in silence or if you keep it close to your ear, but yeah it makes those sounds continuously. I bought it last year and I noticed this sound after like 4 months. I have the latest firmware update installed and also checked the hard disc for errors, but that isn't making any effect. It working completely fine. I use it moderately, some Ms office works and a sometimes games too, like about 6 hours a day. No hangs, No high temperature and nothing.
But since I've experienced trouble with the hard disc of a PC (which crashed within days after it started making sounds), i am a little tensed about it. Should i take it to a service center? will a hard disc format be useful. The sound is louder when the device is booting.
I am using windows 7 Home basic SP1 x64, the hard disc is ST 9500325AS 500GB, 2GB RAM.
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Oct 25, 2014
why my Pc doesnt detect any hard disk drives during windows 8 installation? Device name - Hp envy Sleekbook 4
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May 14, 2009
I got a VGN-NR260E to fix and the HDD is reporting problems, now most laptops I've worked on have a HDD panel on the bottom, not this one, and Im thinking I have to take it apart fully.
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Jan 24, 2015
That's was Dell's Diagnostic's (F12) tells me about my Studio 1745 - and no other errors are found. I'm assuming it's has a fried hard drive but how can I be sure before I buy a placement hard drive and install it?
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Dec 9, 2008
I Have an acer aspire 5100 but when to format hard drive and do full recovery but nothing went on the disc does any one have a copy of the recovery disc to help me out
amd turion
64 mobile
1gb ram
80g hard drive
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Sep 23, 2014
I need to replace the hard drive on a Pavillion G6. Unfortunately we do not have recovery discs. Is there a way to reinstall Windows 7 without having to buy the operating system?
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Jun 2, 2014
I've done a Advanced diacnostic and got error : Failed hard disc check. Failure ID: 64G8G8-63N74R-XD6X0J-618C03. I do not have a warranty anymore but the laptop is about 2 years old.
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Aug 28, 2014
I purchased a new Pavilion 15-p080ca Windows 8 laptop from tigerdirect.ca and received it a couple of days ago.
The computer had randomly rebooted during working on it, I remember having read an IO error message in a windows popup. Since then, it continuously reboot, tries to load windows, fails and reboot until automatic repair kicks in.
Bios system log has many warnings/error: 03F0, 03F1, 0021. I got about 3 times a hard disk not found error on POST.
I am unable to repair the installation whether from the recovery partition or from recovery discs, I get "The drive is locked error" or "Automatic repair could not repair your pc".
Also recovery manager can't find the recovery partition. On command prompt, diskpart does not list disk; "There are no fixed disk to show".
However, Ubuntu live cd and Mini xp are able to see every partitions, show files and read them, a fast HDtune read test shows no disk error.
The computer is able to read from hard drive since I am able to get on recovery and windows tries to load until I get the "Your pc ran into a problem that it couldn't handle and it needs to restart"
HP PC Hardware Diagnostics SMART test passed, Short DST returns Warning. HP diagnostic smart test returned "no hard disk installed" message one time.
Anything Windows 8 based, whether recovery disk, original media are not able to see hard drive.
I tried booting recovery disk, recovery partition with every combination of Legacy support and Secure boot to recover the partitions without success since the hard drive is not detected (from diskpart list disk command). From the recovery dvds I get a 0xefffff08 error. I also tried to remove the recovery partition thinking it could want to recover from it to get things faster.
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Nov 6, 2014
I have a Lenovo Y410P that will not boot. The BIOS only sees to PXE boot. It does not attempt to boot from the Windows 8 installation disc, or from the hard drive that I reinstalled Windows on myself. I can boot to both of these on other computers, so I know they are not the problem. I'm thinking it's BIOS or motherboard related, but I'm not sure where to go from here.
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Jul 25, 2014
Had to format my hard disc and reinstall Windows XP, then upgraded to Win 7. Windows has generic VGA driver that's OK, but it can't run any copmplex videos that it used to be able to run. I know it's 5 years old, but everytime I download stuff for the "specs" listed on website, I can't get anywhere. I'm sure there have been more than one video card integrated into the board, but I don't know where else to turn!
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May 9, 2014
I was making a Windows 7 recovery disc set, usning the Lenovo Thinkvantage tools, and one of the first pop up windows that came up said "Note: DVD RAM is not supported for Disc 1 of the Product Recovery disc set". Does this meen that I cannot use a DVDs for a Recovery discs? That is all I have.
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Apr 15, 2009
Apple care hk is very good.i just lost my whole recovery disc and i life 09 disc and also the receipt.i just call apple care.they said they will send me the whole disc free of charge.
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Dec 12, 2014
I have a Dell XPS L702X that I bought June of 2011. It has been working fine up to this point. I ended up replacing the battery but other that that it has been a dependable champ.
Today I upgraded the video drivers. I fired up World of Warcraft and was checking out the new settings when the laptop just shut down. I tried the power button but nothing worked.
I unplugged it from the wall, removed the battery and pressed the power button for ten seconds. I put the battery back in, plugged it back into the wall, still no power up.
The wall socket is good, the power supply is good (i get the glowing LED at the end of the power cord) and (as stated) the batter is practically brand new (got it a few months ago)
I'm guessing power supply or motherboard failure. If this is true how much am I looking at to get it fixed? or am I better off buying a new laptop?
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May 9, 2014
I have a Dell XPS 17 l702x 3D model. I hve been having issue on sleep mode for the past few weeks. Whenever I put it in sleep its fine, however when I press power button to wake up from sleep I get blank screen. The power button lits, the hard drive spin for a sec then stop and screen stays blank. Only way to get out of that is to force shutdown and restarting. Its same when hibernating, fails to wake up.
On a side note BIOS is upto date and my laptop is still under warranty.
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Nov 14, 2014
I have DELL XPS L702X laptop and I've used my DVDRW-ROM before couple of times but when I tried to use it today it didn't work.
I checked my device manager and saw this: (driver device has been disabled. Code 32)
I tried to update driver automatically then to download drivers from dell.com page but it didn't work. What I have to do in this case to get my DVDRW-ROM working?
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Apr 30, 2011
I recently bought a XPS L702X. When I boot the pc and when I start typing, I sometimes get a beep sound for every single button I press on my keyboard.It's about 50% of the time honestly. Sometimes I can boot the pc, start typing for 30 mins and I hear no beep. But sometimes I start pc and first hit on my keyboard immediatly gives a beep sound. Also it could just start in the middle of a text I'm typing and end 3 sentences later without me doing anything about it.some people say to check bios and turn off things related to keyboard sounds.I checked that but I couldn't find it and the things I found about my keyboard in bios were not changeable.
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Feb 5, 2015
I have recently been completely unable to access the set-up area of my bios on my Dell XPS 17 L702x laptop. On booting, i keep pressing the F2 key which seems to be registered by the BIOS as the text that says 'Set-Up' lights up. However, instead of entering the setup, the BIOS simply continues booting my operating system. Even if I remove all of the hard drive's, I cannot enter the set up and the BIOS boots to the PXE Setup.
I have tried reflashing the BIOS but nothing changes, the set-up is still inaccessible. I can't even change the boot order using the F12 key.
I really need access to my BIOS and I am all out of options.
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Mar 5, 2013
As result of completely frozen laptop when trying to copy a very large file (~17GB) - a georeferenced raster image - to an external HDD (connected to USB 3.0 port), I had no other choice than to shutdown. After reboot, I discoverd that some Windows services are not working and boot time is over 20 minutes.
I went to the IT store from which I bought the laptop ( the 2 years warranty is available till november this year) and they reinstalled the system. Of course, they did not reinstalled all Dell system applications.So, because the end of warranty is close, I want to know which are the steps for completly (fresh) reinstall of Dell XPS L702X laptop (windows, driver and Dell applications). I always reinstalled 5 times my desktop ( Win XP Pro) with no errors encountered so I think I might have some skills.
And another question : after this problem, I discovered over the Internet that is a "Reinstallation DVD DELL XPS 17 L702x 6.1 Windows 7 Home Premium SP1 X64" that I did not find in laptop case when I bought it (only drivers CD was in the case). In fact it was a 15" case, not the origina 17" case....what can I say.... Romania......So, I have this driver CD and Windows 7 Home Premium SP1 DVD. Is is enough for clean and complete reinstallation? What are the steps ?
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Feb 5, 2013
We got our laptop April of 2012 and started using it daily in August of the same year. As soon as we started using it the random BSOD started popping up then the computer shuts down. Upon startup after BSOD the computer seems perfectly fine except for a message that pops up saying two things didn't load (I'm not sure of those right this second but can post them in a few hours) and I'm not even sure if that's related to anything because it mentions something about Apple..
Anyways. Yesterday I started running diagnostic tests as recommended in another post on this forum, everything passed. After that I decided to run the tests given on the symptom tree and it's almost done with a majority of those that I noticed were issues. Everything is passing so far, even the Windows Blue Screen test (I think it's called).
We have two different forms of virus protection so I don't think it's that but then again I'm not a computer wiz. We also noticed the touch screen has started being erratic - while you're doing something the cursor/mouse will randomly move to the right side of the screen without moving. I hope this all makes sense. We're still under warranty so we can send it in but I wanted to make sure it wasn't anything we couldn't fix easily.
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Feb 22, 2013
I have a XPS 17(L702X) with Window 7 Ultimate 64 bit and am in the middle of a Dell support issue regarding the Nvidia graphics card.
Dell support have requsted I run diagnostics from the "one time boot menu" (I have run this before on other laptops but my problem here is.
Dell supports says tells me "Immediately press the F12 key once every second until ?Preparing one-time boot menu?, Shows in the upper right corner of the screen."
However all I get is "Boot Menu" (With options underneath) in the centre of the screen. Is this the same thing?
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Dec 8, 2011
Is there any way I can enable UEFI booting? I've found out Windows 7 supports it (with GPT disks as well) and Windows 8 is going to use it. This is also very useful for fast booting and Linux works very well with this (I know you don't support Linux). The main reason is so that I can have more than 4 partitions which is only otherwise possible using Extended partitions which don't play nicely with installing Windows on them. If there is a firmware I can test which may not be fully compatible with BIOS booting, I'm willing to use it as I don't need this feature at all. I also noticed there was a disabled option in the firmware provided which allows you to press F11 to boot into an UEFI shell, is there any way to enable this too?
My charger end keeps on falling out of my laptop and is very loose. How would I go about getting this fixed?
The A12 BIOS seems to keep my fan constantly on (only just on though). Was there something that was changed in the firmware to cause this?
Some people have reported having the BIOS versions A13 and A14 installed on their new L702X machines. What are the changes in these firmwares and are they for specific configurations?
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