Dell Latitude E6510 :: Keeps Getting BSOD - Error Retrieving Documents
Feb 28, 2013
We have a user that has had a Latitude E6510 for 16 months. During this time, she has had A LOT of blue screens of death. We have tried numerous attempts to troubleshoot and fix. The Event Viewer doesn't show anything abnormal prior to the crashes.
Once I can get my hands on the laptop for a decent amount of time, I plan on running the Dell online diagnostic tool but I think we've tried that before. I am posting this in an attempt to see if any others out there have had the same problem with their E6510 crashing and have come up with a fix on your own.
I TRIED to do searches to find potential answers but the I kept getting "Error retrieving documents." no matter what I used as a search value from E6510 to Latitude to Blue Screen.
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May 3, 2010
I received a Studio 1558 with spec in my signature last Tuesday. Its screen just went crazy (changing colors, vertical screen, all sorts of things) on Friday and Dell offered me a new system replacement. I bought the system with Dell Preferred Account and also purchased extended warranty on Wednesday (right after I received the laptop) using my debit card.
I said go ahead and the rep in Philippines told me that she would process the new system dispatch on Monday, which is tomorrow. Now I'm thinking I would not want Studio 15 for durability issue, especially because of the screen failure in 3 days of opening the box. I loved virtually everything of the laptop initially but I feel like I should get a Latitude.
Question 1
So, I'll talk to Customer Services first thing tomorrow in the morning and return my Studio. Since I used DPA, I haven't paid anything for the system itself - this probably won't be a problem for refund. But how about warranty? Am I going to get that refunded to my debit card account as soon as I return the laptop?
I configured Latitude E6510 as follows:
Core i5 520, 4GB @ 1333, 250GB @ 7200rpm, FHD 1920x1080, NVS 3100M, backlit keyboard, advanced-N 6200, no bluetooth, no webcam, no DVD burner, 3yr basic mail-in service warranty.
I also decided to just get Windows Vista Basic 32 bit. They are charging US$109 more for Win7 Pro x64, but I'll be able to download it for free using my school's MSDN Academic Alliance program .....
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Dec 27, 2014
I have a Dell Latitude E6510 that I bought new in 2010. Its only 4 years old, but the HDD I believe is failing as I got this message when I did a Pre-Boot Assessment:
Error Code: 0146
Message Error Code: 2000-0146
My machine did not come with Windows 7 Disks. Is there a way I can backup the Windows OS so that I can get Disks to install on the new HDD I purchase? Or do I have to buy another Windows 7 license?
I have the Windows 7 Repair Disk. Would this get me going to install Windows 7 on a new HDD? I have my original Windows 7 OS License and Dell Backup and Recovery is installed on my machine. I used The Dell Recovery Tool to make a backup media on an external HDD and this is the file structure that was copied:
Boot
Dell
Sources
bootmgr
Are any of these files the Windows 7 OS or how do I get copies?
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Nov 26, 2014
on my E6510 I did install 8gb ram but windows 7 32 bit recognizes only 4GB. I'm thinking of switching to the 64-bit version of Windows 7 Professional, but I have doubts about the license key and the drivers. First, when changing from 32-bit to 64-bit, the current license is valid? If it is not, can I get a valid license from my actual? Finally, the drivers, are all supported? There is an image of Windows 7 Professional 64-bit (eg iso) downloadable from the Dell site with all the drivers and applications for my laptop?
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Jan 25, 2015
I was given a nice E6510 that doesn't boot. I've taken it apart and tested the memory, all the connections, reseated the processor (yes I used arctic silver) and it never gets past the 'one time boot menu', the diagnostic boot freezes but I CAN get to the very complex BIOS version A16.
So, I bought a new MOBO thinking that would solve the boot issue but it hasn't-it's doing exactly the same thing. may indicate the problem-Dell calls this an "OPTION ROM", may be 'unseated' or the system board is bad.
What is "Option ROM" and how can it be reseated? Are there any other things I can do in BIOS to change this? I also replaced the SATA CDROM and the hard drive, and I know the USB port works okay but nothing will boot from them.
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Oct 21, 2014
I keep running into a problem with windows not loading after installing new RAM. I am currently using the original 4GB (2 x 2GB) it came with and I am wanting to go with 8GB (2 x 4GB). I am using the recommended Crucial RAM and I have checked the BIOS which recognizes the new memory. The BIOS is up to date running A16 version. I have not been able to find any settings that would be inhibiting it from running. I have noticed that the currently installed RAM runs a 1067mhz even though it is rated at 1333mhz. As far as I can tell there is no memory remapping feature for the BIOS which does not make sense.
Here is a snap shot of what I have:
Operating System
System Model
Windows 7 Ultimate (x64) Service Pack 1 (build 7601)Install Language: English (United States)System Locale: English (United States)Installed: 9/29/2014 3:01:57 PMBoot Mode: BIOS (Secure Boot not supported)
[Code] .....
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Sep 8, 2010
I've had my E6510 for about 2 months and I am having trouble with a spontaneous shutdown and reboot. There are no errors in the shutdown and the system reboots automatically within a few seconds of shutdown. I'm also experiencing trouble with system freezes. This latter problem may be fixed by an updated bios (as mentioned in another thread), but the shutdown and reboot is about to drive me crazy.
There is no rhyme or reason for it. I had it shutdown once when I pulled out a flashdrive one time, but the other times this was not an issue. Today I was typing an email message when it simply shutdown and rebooted.
It does not seem to be getting hot, but I need to check the LCD as mentioned in another thread.
I should mention this is 64-bit with 8MB RAM, running Windows 7.
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Apr 9, 2011
I'm using laptop Latitude E 6510 with video card nVidida NVS 3100m. I have external monitor - HP LP2465, which I use when I'm working home.
Working of office jobs, I saw, that laptop become warm. I cheked the temperatures (Everest Ultimate, vers.4.50) and I saw, that video card is relatively worm - after several minutes temperatures of video card is about 130 F and soon reach up to 140-150 F. Then temperature stay in this limits.
I would like to know if such temperatures are normal. I bought cooling laptop pad, but it doesn't make real difference.
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Apr 16, 2013
I have been trying to get to the system setup menu by pressing the F2 key at startup and the boot menu by pressing the F12 key at startup. Neither key works. The notebook proceeds into Windows startup (I am running Win 7 Pro 32-bit). How can I get to the system setup menu and the boot menu on this notebook?
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Sep 17, 2012
What causes this message when I boot my Latitude E6510 laptop?
ERROR "The reader is not installed on this machine. To install reader, press any key to restart your computer and run the reader installer. If the reader is installed on this pc, please check if the reader is installed on an encrypted hard drive.....Press any button to continue"....
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Apr 6, 2010
Latitude E6500 and Precision M4400 were basically the same machine, the differences being the M4400's (obviously) different aesthetic on the lid, the more powerful GPU options, and a handful of other tweaks that I don't really remember the specifics of.
From what I can tell, the situation looks to be about the same this time around with the 15.6" Latitude E6510 vs. the 15.6" Precision M4500.
The Precision offers beefier GPU options and a 1600x900 sRGB LED display option, but I want the lower-power WLED 1080p display anyway so that's no loss
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Feb 10, 2013
I have a Latitude e6510 display port. The graphics card that came with the laptop is Nvidia NVS 3100M.
My display port does not output. External screen just says <No video signal>
The Nvidia control panel can also not see any other monitors.
I have tried this with multiple displays. I have updated to the latest drivers for everything including Nvidia.I ran the scan system for driver updates utility from Dell.
How do I get the display port to start outputting. Is there some special driver that is needed?
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Oct 6, 2013
When I installed Windows 8.1 (from the MSDN developer site) on My Latitude E6510 it has an unknown device called Broadcom USH. A Windows 7 driver would probably work, but I don't know what that device does, so I don't know which driver to try and install. I think it's for the BCM5880 chip. What does that do?
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Jan 21, 2011
I received a Dell Latitude E6510, Windows 7, Bought January 2011
Problem: My text cursor jumps randomly around when I'm typing
I take care where i put my fingers: no resultI have the last drivers DELL_MULTI-TOUCH-TOUCHPAD_A06_R281462.exeI deactivated the touchpad: no result
I have 2 other Dell (Inspiron and Precision M65): This problem never occurred....
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Mar 8, 2013
I have a Dell Latitude E6510. I recently bought an off-brand replacement battery to replace my two year old battery that came with the laptop. The new one is a 12 cell battery whereas the old one is a 6 cell battery. I put the battery in just fine and it booted up perfectly. Its weird because on the bottom right of the monitor, it says there is no battery detected and yet I am able to run my laptop without having the power cord plugged in. I have uninstalled the battery drivers and that did not fix it. I am currently letting my battery die in hopes that will fix it.
This is the link to the battery I bought.
[URL]
Also, upon plugging the new battery in, no matter what I do, whether it be charge it with the power cord or let it run off the battery, the battery icon on the hardware of my computer blinks yellow/orange 4 times and then blue once and keeps repeating that.
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Dec 5, 2010
New Latitude E6510 running Win7 Pro 64 bit. Periodically the laptop will boot with a red X through the speaker icon in the tray. Placing the mouse cursor over the speaker icon displays a message something like "No audio device is installed. A cold boot does not correct the problem. Shutting down, disconnecting the power supply, removing the battery then restarting has corrected the problem so far.
I assume this is a hardware problem.
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Mar 18, 2013
the enter key on my windows 7 latitude E6510 is broken and i am unable to pass the resume loader screen by clicking enter. I tried cleaning underneath my keyboard with no luck.
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Dec 21, 2014
Installed replacement hard drive in Latitude E6510. Ordered same drive as originally installed from Dell. When I try to install OS on new drive I get the "No Boot Device Found" error. When I enter set up the HDD and DVD drive are shown as installed. I changed the boot sequence to have the DVD run as first boot device.
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Feb 5, 2013
We got our laptop April of 2012 and started using it daily in August of the same year. As soon as we started using it the random BSOD started popping up then the computer shuts down. Upon startup after BSOD the computer seems perfectly fine except for a message that pops up saying two things didn't load (I'm not sure of those right this second but can post them in a few hours) and I'm not even sure if that's related to anything because it mentions something about Apple..
Anyways. Yesterday I started running diagnostic tests as recommended in another post on this forum, everything passed. After that I decided to run the tests given on the symptom tree and it's almost done with a majority of those that I noticed were issues. Everything is passing so far, even the Windows Blue Screen test (I think it's called).
We have two different forms of virus protection so I don't think it's that but then again I'm not a computer wiz. We also noticed the touch screen has started being erratic - while you're doing something the cursor/mouse will randomly move to the right side of the screen without moving. I hope this all makes sense. We're still under warranty so we can send it in but I wanted to make sure it wasn't anything we couldn't fix easily.
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Feb 1, 2010
i had more than 10 bsods now and the time period was as follows.
~5 bsods and solved by updating graphics drivers.
now, like 2 weeks later, it has been running fine and i decided i want to update my graphics driver by manually modding the inf file in the latest desktop drivers..
it did work out, but now it's giving me bsod errors everytime i close my laptop and come bak later to open it.
i also recently (today) installed a new realtek PCIe family controller driver..
so i dont know which driver is causing the bsod (0x50 non-paged fault)
right now my gfx is on 8.661 (found on a website, but WHQL certified)
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Nov 14, 2009
I have an 8710p:
Seagate 320g
C2D T7500 2.2ghz
4 Gigs of ram
Quadro NVS 320m
Windows Vista Biz 64bit
Latest build, BIOS and Drivers
Problem 1 When I listen to music at full volume the laptop BSOD's (only full volume)
This is the error from the the bsod:
The driver detected a controller error on DeviceIdeIdePort4. (With an event ID of 11)
Problem 2 When I check the report, it says:
(Under system)
This is every time i start the computer:
The speed of processor 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.
The speed of processor 1 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.
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Sep 23, 2007
I am getting a lot of BSOD on my E1705 these days. Today it BSODed while idling for a couple of hours with no program running.
I ran PSA diagnostics, fine. I ran Dell Crash Analysis, nothing.
I restored the computer. Yet this BSOD keeps coming back.
I have T7200, 7900GS, 1 GB Ram, XP media cener edition, 100 GB 7200rpm HD.
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Apr 1, 2013
I have been having a Clock Interrupt error on my Inspiron 1121 netbook, sometimes a few times a day, for a few weeks. I tried uninstalling some recently installed programs and updating my drivers.
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Oct 24, 2011
I have a Latitude E6510 that will not start. When pressing the power button, the power light goes on for about 5 seconds and then turns off. I also notice the battery light flashes a few times when re-connecting the AC adapter.
Removed the battery, held in the power button 30 seconds, but still not working.
We have had this laptop about 6 months. About a month ago, it exhibited this problem. After talking to Dell Support, they recommended a system board replacement. The laptop was sent in and the board was replaced. When I got it back and tried to start it for the first time, it did the same thing. I then pressed the Latitude "ON" button, and the laptop started.
Now it is doing the same thing, and I find it hard to believe that another system board is bad. I am suspicious about this "ON" feature, that maybe the laptop is "stuck" or something trying to get into the "ON" mode. Or maybe it is just trying to get into "ON" mode.
I am not sure what the "ON" feature does, but I have noticed a few other posts on the internet of users having the exact same problem. Again--I find it hard to believe a second system board could be bad.
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Nov 15, 2007
I've been getting the BSOD error on my PC. The main ewrror is 0x000000f4 but I sometimes get the 77 error as well. Most times i need to reboot and then I get the 200 fixed hard disk 0 failed error . If I click F! i get yet another error, PXE.61 error and this takes my rebooting quite a few times in order to get windows xp (media center edition) to come uo it stays on for a while (the length of time is getting shorter and shoryer these days) and then I have to go through the entire scenario over again. I'm trying to remove the files and programs that I actually care about off this comp. I contacted Acer tech support and was told that it most likely a HArd drive problem and that it would need to be replaced They had the wrong warranty ending date for me and after providing proof of purchase, they changed it to 11/23/07. Now that I have about 8 days left on my warranty. the tech support person told me to purchase the extended warranty because if I ship it to them and the warranty expires, I will have to pay for the service. Now my question is this. I'm not too sure that it would be worth shipping it to them for repairs I will have to pay $99 for the warranty plus tax and At least $100 to ship it back to them. On top of that I have read horror stories about people who sent their comps in to be repaired and it being returned to them with scratches on the LCD, initial problems not repaird or additional problems after the comp was returned to them. I'd much rather carry it in to a shop but was told their are no local repair shops in my city except for geek squad and they will charge me since I didn't purchase my comp from them. WHat would you do take it to a local repair shop or pay the bugcks to extend the warranty and then pay to have it shipped to be repaired? Another reason why I am leery is because I bought a HP laptop last year. the Ac adapter jack ont he comp was loose so I shipped it to HP to have it repaired. they had my comp for almost a month and then told me the motherboard, keyboard, speakers, and LCD display was unsalvageable and that it would cost me over $1000 to have it replaced(i only paid $369 for it on black Friday). They also told me that I had a liquid spill which was a total lie as I keep my laptop in my bedroom and I never eat or drink in my bedroom.( come to find out that loose jacks are a known problem with some Hp laptops I have read horror storeies about Acer using the dreaded liquid spill excuse too and I don't want to go through the drama again. Are the BSOD errors definitely the fault of a faulty hard drive?
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Mar 1, 2013
Inspiron 15 running Win7. After cleaning FBI virus, Windows 7 would start to boot then quickly go to BSOD 7b error. Tried Startup Repair many times. Toggled SATA Operation in BIOS to both ATA and AHCI. Imaged the disk, and did a Factory Restore via Startup Repair in AHCI mode then tried again in ATA.. I get the same exact error every time. I am pretty sure that the virus messed with one of the other partitions that is required to boot. I assume that I could order a CD and reinstall, but a way to repair this error.
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Feb 3, 2010
I couldn't find a thread about this. Can pictures taken with a webcam be retrieved after deleting? I'm pretty computer illiterate,
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Mar 4, 2009
I have a hp laptop 9843cl with 64 bit vista. it crashes randomly quite often. It says "IRQL less than or equal to" and near the end writes NETw5v64.sys and some other numbers. This is related to Intel wireless driver link 4965AGN.
I tried many things, memory check, hard drive check, drivee update check.
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Feb 2, 2010
I was checking my email then all of the sudden, I got Dell's BSOD. I restarted it, when I got into desktop, BSOD again. So I decided restore (clone, I used it 2 times before this happened). The restoration was successful, but when I boot it up, after Windows logo, nothing, blank screen. So I did it again, restoring it. But again, blank screen.
Then I decided to do a fresh clean install of XP, but when I tried to delete that partition, BSOD. I booted up again from the XP CD, I found it had been deleted. So I made a new partition, and format it (NTFS - slow method), but when it got into the middle of copying the files, it said it can't copy the files.
In the moment, I am formatting the hard drive into massive one, instead of two partition. I doubt it that it will work.
What's the problem with my Dell Latitude D600?
Do you think that's the hd?
Just FYI, before this happen, I was thinking of upgrading the hd into bigger hd.
Edit: Yup, it failed. Btw, my D600 is at least 5 years old, original hd.
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Feb 14, 2013
I have Dell N4010 laptop with 4GB ram (1333 Mhz, 2X2) purchased in Jan 2011. Recently I bought transcend 4GB 1333 and have removed existing 2GB ram and replaced with 4GB to increase the physical memory to 6GB. I can see that the ram has been detected and the total is showing up in Bios. After this, the system does not boot, it just keep restarting.
I tried to start with safemode, however the files load but at the end, I receive a blue screen with error like '...Bad pool header...'.
OS: Windows 7 x64
Bios version: A13
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