Dell XPS 17 :: Screen Going Black When Using USB Stick At Random
Mar 25, 2013
My XPS 17 screen sometimes goes black like the display is turning off when using USB sticks, SD Memory cards or even an external Mouse. If you move the mouse it will resume but if you pull out the USB drive again it will go black causing you to have to move the mouse again. Even using programs that use the User Account Controls will cause it to go black (unlike how User Account dims the screen) causing you to have to move the mouse to bring the screen back.
The only way to stop it from going black is rebooting, until it decides to do it again. However even if you aren't using a USB anymore after it started going black, it will go black at random even when using the internet causing you to have to reboot. It will only do this if the USB or user Account has triggered it going black first.
Sometimes this doesn't happen for a week or two and sometimes it happens a few times a week. Dell has replaced my motherboard and my Graphics card with brand new ones. It seemed to have fixed it until it did it today (week later)
I don't believe it is software related as I have all the latest bio updates, driver updates and windows updates.
I tried something I've never tried before. While it was going black using USB drives I tried pulling the battery charger cable out from the back. When I did that, it completely stopped going dim without a reboot. I've never tried this before and no matter what I tried before doing this the screen would always go black.
Could it be my Power Cable that charges the laptop? or could it be my display? It seems it's related to the charger because me unplugging it seems to have fixed what ever was messed up until it occurs again at random.
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Sep 6, 2009
i am aware that there is a lengthy thread on the owners of the m6400 and even a shorter thread on the crashes of the m6400 while gaming, namely wow and others...
i've recently purchased an m6400 and i too have become a victim of this issue.
until recently, i've no quarrels with Dell, i've purchased mostly Dell systems for my business, over 20 or so systems to date... and they have been doing well for my uses.
but the frustration with the m6400 is begining to wear down on me.
i make this thread and hope that someone from Dell becomes more aware of the situation.
it seems that the m6400 with the 3700 graphics card has brought many woes to owners who utilizes any program that uses 3D accelerator...
in my brief review of the threads here, it seems that the only resolution is like playing a lottery... get the card replaced... and see if it works, if not, repeat... some works after one, some after numerous replacements.
it also seems that this issue is not related only to games such as WoW or FFIX or Guild wars, there's been issues reported with Google Earth, as reported by fellow NBR members, SolidWorks, and by other dell users who have responded to my post on their "support" or rather, "support-less" forums...
now firstly, i am not bashing on dell... as a matter of fact, i have nothing but praise for their service department on the business machines... they've been quite responsive and the quality of service is excellent... just that the resolution of the problem is very disappointing to say the least.
in my experience, the crashes happen most frequently during WoW and also happened while i was installing a program and even in google earth... but it was very random...
i'm sure it's basic tech service procedure to have me check external monitor, fine, then they asked me to reseat the LCD cable.. hmm... i'm being asked to go inside my computer?
i've asked them if it will void warranty if i do this... answer is no... but i still felt that ANY customer should not have to disassemble their machines to make it work...
well, they scheduled a repair, replaced the graphics card and now... it's more frequent.
on a side note, i have to say, dell pretty much sucked on the packaging of the replacement card... the fins were pretty dented on 3 locations... seems that the packaging failed to hold the card in place.
well, as i was saying, it fails more frequently... so far, it failed over 10 times... in frustration, i don't even check the machine... and resorted to using my old one.
now i'm scheduled for yet another replacement... i hope for the best as i am really pleased with all of the other aspects of the machine... except, of course, the power brick... who can have any love for such a big ugly thing?
i am contemplating a requesting a full refund or even asking to replace the quador 3700 to the new ATI card...
but in the end... it's definitely not what i have paid good money for...
the resolution is pathetic... try and let's see? now i have to take off another day off work and schedule an appointment with the tech...
wonder if dell is going to reimburse me for my use of personal day?
wonder if i can charge dell my regular hourly wage when i perform these tasks...
anyway, next week, new card... new hopes? well... let's see...
and as for those who ask... why did you get a workstation lappy and complain it does not game well?... it's not really just a gaming issue... any machine purchased by the end consumer should come as a full working order for the ENTIRE package... fine, show me the disclaimer that says, you cannot game on this machine... and i'll stay quiet...
what do you guys think? should i request for refund or request for the ATI card?
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Feb 13, 2013
Suddenly one morning when switching on the laptop it just was a black screen nothing else, I have already had the graphics card replaced so checked the ram by trying different combinations etc but still nothing.
I did the FN + Power test and it does its thing but then it beeps loudly 3 times while flashing caps lock, scroll lock & num lock together at the same time,,,,then it does a random tune and flashes more. I have attached a video to show it exactly.
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Dec 7, 2012
Btw my mobo,cpu,memory i believe were all replaced last time i took it in with this issue... Still getting it consistently:
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Random Black Screens and Random Sleeping: [URL] ...
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Black Screen: [URL] ...
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I thought before maybe its Bluetooth related as sometimes when screen would turn black and then come back, I would get a 'Bluetooth Device Not Discoverable'. So turned off Bluetooth in the BIOS, but still having display/sleep issues.
I removed hte Lenovo Power Manager/PM Driver, and turned off sleeping in the Windows power settings (in every setting including if Low Battery Action).
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Oct 12, 2011
First of all my laptop is : HP Pavilion dv6-6160se Entertainment Notebook
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To the problem now : A few days ago my laptops screen started  out of a sudden shutting down/turning black( no lights at all ). This was happening while using the laptop at random. The screen  had no lights, and if i use a flashlight on it there is nothing. like its turned off completely.
Before this happens. This behavior varies. Sometimes it flickers from my desktop to a black screen then back on and some times not. Most of the times screen changed to a random color (green mostly)Â then becomes black/shuts down.
NOTE: The laptop keeps running, i can hear the videos playing so it probably isn't a gpu chip or gpu issue , music and games.
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Here are everything i tried and all or the details i could accumulate in past couple of days:
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1. If the screen flickers , blacks out and then turns back on i get a message that gpu drivers have stopped working and recovered ( Â on both amd and intel ).
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2. If the screen blacks out, on rare ocasions if you close the laptop lid and let the laptop go to sleep , when waking up screen works again ( noticable due to screen moving)
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3. I tried installing 4 different drivers all with clear install. ( didn't work)
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4. I tried to  to recover system with restore point. ( didn't work)
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5. I tried to lower the screen brightness. ( didn't work)
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6. tried this trick:Â Turn off laptop.. Remove battery.. Hold the power button for 30-45 seconds.. Plug-in the charger ( don't put the battery in )Turn on laptop and see if it works.Â
Very Noticable details:
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7.  Since  on of the rare fixes requires to move the lid  i tried shaking the screen a bit or pushing it slightly to different directions. This actually  does the trick and turns the screen back on ( i am right now typing  this after using this "trick"
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So, with this one as a hint there are a couple of stuff i have in mind but i am not sure ...
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a) There is a loose LCD cable and when i type a little vibration moves it and ends up in a black screen.
b) I read that if you use a flashlight and you cant see  your desktop it means its a bad inverter.
c) Can the inverter have a lose cabe instead of the lcd ?
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Currently the screen looks ok ( maybe its the certain angle it has after i moved it. Tried to play a game for a few mins and i got the black screen again. Closed the lid  so the laptop goes in sleep mode then opened it and it worked. Just for the records.
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Just tried to play a game again. got the blackscreen, shaked the screen a bit and it worked but for the 1st time i get the message "Â Application has been blocked from accessing graphics hardware" , Can it be that its the GPU after all or maybe drivers?Â
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Tried to play a game again and it seem to trigger the issue . ( i am currently running the laptop with only the intel drivers installed) ...
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Jan 14, 2009
it happened two times today, the screen went totally black, the fans stop working and the "sleep lights" turned on and off. Soon after the disc drive made the sound that id usually makes when turning the computer on.
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Jul 1, 2009
I have a Blackbook 2.4, with 2gb of ram. Right now I don't have the stock ram, my friend took it when he sold it to me, there's some random mis-matched slow 2x1GB sticks of stuff in there, I can buy a 4GB stick (800MHz) off of another buddy soon for 100 kuai ($14), I was wondering, I know OSX will only take 4GB or whatever, and that the book wont support more than 4GB, but will ONE slot support, and fully utilize the 4GB stick?
I only need this computer for another month before I buy a new MBP, so I don't want to spend any actual money on Ram, I'm doing semi-ok with 2gb.
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Nov 19, 2009
I got a MBP 13" 2.26ghz with 2x 1gb RAM. I was thinking of buying just 1 2gb ram and install it on my MBP so total it's gonna be 3gb RAM.
So, I was just wondering if anyone has ever tried using different size RAM together? I know it's not advisable to do that due to possible instability in performance. But I would like to get some opinion from experienced user.
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Sep 10, 2009
Should I be protecting my screen on my E6400? I noticed that I get a mark from the pointing stick on the screen after carrying it around in my backpack.
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Apr 26, 2013
I have a Studio 1558 laptop running Windows 7. Recently, when I open an application (ex. Microsoft Word, McAfee, Excel), the screen fades to black, stays black for 2-3 seconds, then pops back up. It has happened at a few other times too, but I don't recall the specific circumstances. The laptop is 2 1/2 years old, unfortunately out of warranty ....
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Dec 6, 2009
my laptop started acting REALLY weird about a week ago. While I am using it, seemingly at random, the screen 'flickers' and freezes up, and the only way out is to hold the power button to shut down, and then restart.
I have included a picture of what it looks like:
I also noticed that the speakers sort of emitted a 'staticky' sound as this happened, although this could just be because the computer stops processing the sound data.
Anyone ever experience anything similar??? What to do?
Also if I check the Windows Event Viewer after restarting, it logs nothing at the time of freezing, no errors or anything.
The laptop runs sort of warm, but never part 66°-69°C
It has: Windows Vista SP1, AMD ATHLON X2 1.6, and 2gb ram.
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Jan 25, 2015
I had a problem for a few days now, sometimes, out of nothing, the screen color turns yellowish....like a warm color....i right click in the home screen, personalize, display, calibrate color, the template for color calibration appears, i enter next...and voilá, it comes back to the cold white color....it just happened as i turn from tent mode to laptop mode to wright this thread
Any other way of disabling this change?
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Oct 13, 2014
I have an Acer Aspire E1 model Q5WPH, runnng Windows 8. All has been well until this week when the screen began flashing random colours.
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I powered the machine off and from then on it refuses to boot back up. Power appears to be getting through as it starts up the DVD drive but then the power light goes off - then back on and the process continues until I power the machine off again.
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Sep 27, 2014
I am having a bad blue-screen issue with my hp dv6-1245dx laptop. Â I am crashing to a blue screen at very random times, starting with one occurence a few months ago, followed by two months with no problems, then a few crashes in a row three weeks ago, followed by three weeks of good use. Â In the last three days the occurences are pretty much every 10 to 20 mintues, at random, and they require a few minutes of waiting before it will crank back up again. Â ( Â If I don't wait this short time, it will crank but it throws a black error screen saying "No operating system found" )Â I fear it is some failing hardware issue, like the HD about to give out. Â I have run the Image Diag.exe from the first post on this forum, and have that log cab file available. Â I also have an image of the blue screen ( it is the same each time, the error is a STOP: 0x000000F4).
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Jun 3, 2013
I Just Brought New Lenovo z580 Win 7  , 6Gb Ram , 1 TB ... The problem start after 1 week , the screen random crash like the image attached .. i tried to uninstall and install the graphics card nvida and intel but nothing happen the problem that its random .. almost it happened with google chrome ,, not with high graphics games ...
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Jun 12, 2011
When I put my X220T in tablet mode, the screen moves just enough to move the pointing stick in the middle of the keyboard to cause the cursor to move. I can't rest my hand on the screen without causing the cursor to move all the way accross the screen.
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Am I missing a driver that would disable the nub when the screen is turned over it, or is this a design oversight? I've got the latest BIOS.
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Feb 25, 2009
I was browsing the internet a day ago and I was on a "COLLEGE" website so i know this is not due to a virus. At this time all of a suden my screen went black.
I powered the laptop off and turned it back on, The Dell logo appeared but the screen was fuzzy and had some "tearing" i dont really know what to call it but it doesnt look right. Kind of like an old VCR playing videos. The screen then whent black after the windows xp splash screen. The laptop still boots to windows but it does not display anything.
I booted into safe mode, everything functions correctly and the way it's supposed to. I then booted into VGA mode same thing everything functions and works the way it is supposed to. I also ran some virus scans just incase, nothing was found.
Whilist in safe mode i changed the resolution down to 800 x 600 and still no luck after booting in regular mode.
In VGA mode i tryed to change resolution and the screen displayed some blue fuzzy lines then whent black.
After this I booted back into safe mode and done severeral diffrent System Restores at diffrent dates. Still no luck
After going through all this I am assuming this is a GFX card problem. The laptop is about 3 years old and ive played games pretty hard on it ever since. The card has defenitly gone through some some stress. Can anyone confirm this?
I know that the i9300 sells for about 400 working, and i checked on ebay for a card that is a whopping 180 bucks. Id just assume buy a new laptop. Then sell the i9300 laptop for parts because everything else works fine. Or maybe buy the card swich it out and sell it for a price. Maybe there is a way to fix it i dont know. can anyone help?
Lastly, i thought i would add that when i check the bios the card is recognized and it displays all the correct info for the card. IS there a way to tell for 100% that the card is bad?
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Aug 17, 2012
Every time I start up my computer, it flashes the Dell logo loading screen, and then displays this message on a black screen:Intel UNDI, PXE-2.1 (build 083) Copyright (C) 1997-2000 Intel Corporation.
This Product is covered by one or more of the following patents: US5, 307, 459, US5, 434, 872, US5, 732, 094, US6, 570, 884, US6, 115, 776 and US6, 327, 625Realtek PCIe FE Family Controller Series v1.19 (08/10/09)I tried hitting escape or enter but doesn't work. I ran the diagnostics but shows that everything is fine.
I tried hitting f8 to get into safe mode but again nothing.
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Oct 29, 2014
I'm experiencing a problem with my G500s Touch, i am not touching the screen but it makes a lot of random inputs and appears contextual menu (like right click). It's really annoying, one of these days i'm going to throw this laptop through my apartment's window.
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I already opened device manager and deleted all HID interfaces and reinstalled. Reinstalled Elan Drivers (i think maybe it is the problem, elan driver), i used windows restore 3 times and i still have the problem.
A Quick solution for this: Ctrl + Alt + Del, then Escape. And you will not have this problem in the next 1, 3, 5 or 10 minutes.
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Feb 13, 2009
is the sony FW35V(customizable) on the sony style uk site a 1920x1080 a dual lamp LCD?
it says 16.4" H1080 WXGA++ (1920 x 1080) Widescreen X-black LCD screen with built-in "Motion Eye" Digital Camera, but is it a 1920x1080 dual lamp, multiple lamp(how many?) orr single lamp? make sure its the fw35v not the fw35x. the fw35v is the one that costs £60 to upgrade the screen. the fw35x says HD1080 (1920x1080) X-black LCD with multiple lamp, which im guessing is a dual lamp LCD right? also is the Dual lamp worth it for £60?
what does it do? give brighter?, sharper?, more deep and rich colours? or something else?
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Feb 3, 2015
I have pavilion dv7, so far I had no problem. Now, when I login it logs in but then instead of showing me the home screen, it goes into blank black screen. It has just started to happen and I hope there is another way to make it work without rebooting the whole system.
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Nov 20, 2014
Hp Pavillion 15 startsup with black screen, after 2 min login screen pop-up and disappears, laptop is 10 months Old, mot daily used
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Aug 11, 2014
For the past few months I've had issues with my display on my laptop. Â At times I would start the computer and it would either go to a black screen and take a very long time to load or I had to restart it to get it to go to the start screen.
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Dec 20, 2008
How black is your RGBLED screen? If you look at the black screen (say, black desktop background) in a completely dark room, is the screen uniformly black? Mine has some slightly brighter "shadows" (well, it's actually the opposite of a shadow) towards the middle of the screen. Granted, this is a tough test for a laptop LCD, but for that kind of money I would have expected more. My M90 certainly does better in that regard, but I do seem to recall that the screen on that laptop had a similar issue, and did improve over time.
So, is what I am seeing normal, or should I get them to give me a new LCD?
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Sep 12, 2009
I have a three year old E1705 and after several minutes using it the screen flickers a tad bit then goes black.
I can shut if off but it will not go back to normal until it wants to. Sometimes this is a half hour or sometimes several hours almost as if it is to hot but the CPU temp is normaly 45 C to 50 C.
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Aug 1, 2007
2 days ago, when starting my computer (Windows logo after POST), my screen suddenly went black. After 20 seconds it changed to my external screen as normal. This made me suspicious as my screen usually goes black only for 2-3 seconds during startup.
After startup I tried changing back to the internal WUXGA screen on the laptop by pressing FN+F8.
What happened then was that from the left side of the laptop, I heard this weird high-frequency scratching sound. The screen went on for a fraction of a second ( I could see the desktop ) but then it instantly went black again.
What can be causing this?
I installed the WUXGA screen myself about half a year ago. Can this be caused by loose cable connection or something like that?
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Jul 28, 2009
Yesterday while I was on my XPS 1530 laptop, the colors on the screen turned all screwy and then it crashed to blue screen. Odd...
It happened about 5 more times until when I tried to turn on my computer, the backlight on the screen would go on, but the screen itself would remain black.
I can actually hear it booting up normally, it even makes the window log-in noise, but there is simply no image on the screen at all. I even hooked up my external monitor to my laptop, but absolutely nothing comes up on it.
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Jul 17, 2008
I have a dell xps m170 (2 and a half years old) and last 2 days im getting "funky" display problems...
Initially i got a black screen while in windows...nothing to do but reboot. That worked a couple of times...then after rebooting i get a "whiteish" screen that gradually got blacker from outside in..id say it looked like dark storm clouds
I also noticed that the laptop had gotten a lot hotter than normal...this had been gradually happening over time...so much so that i invested in a laptop case / pad to rest it on while working on it..anyways..after reading some threads here i grabbed some monitoring software and logged GPU temps of 70 spiking to 90ish...CPU from 55 to 90's...
Then the funniest thing happened, in order to boot up and avoid the "whiteish" screen and boot into windows i noticed if i attached an external monitor it worked more than if i didnt !! (no idea if this is relevant).
When i did get into windows...it'd look normal for a while, 10 mins or so..then go black (flicker) and id get a diff display res appear (bigger icons n such)..then what i can only describe as red..sometims yello dots, maybe 4 across (width ways ..like bars of them) running the full length of the screen...
Again after reading some threads decided to run the dell diag...That showed me some errors when it did the video test(i think)
Quote:
Error Code : 5300:0119. Detected a failure while writing and reading video memory. Video mode DH (320x200x16) Address A0044h expected to read 0h but read 101010h instead
he above error message was repeated quite a lot with different references to numbers...
Am i screwed ?? Do i have any options at all...Must point out im NOT a gamer at all...so graffix card isnt an issue, if indeed i can replace it?
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Apr 27, 2009
When I start up my laptop the Windows splash screen loads but with vertical lines then the screen shows random fuzzy lines and colours and then the screen goes completely black and nothing happens.
At first I restarted and ran in Safe Mode and ran CCleaner which after restarting worked for a short period but then would suddenly go to a black screen and one occasion went to a blue screen with the following message
*** Hardware Malfunction
Call your hardware vendor for support
NMI: Parity Check/Memory Parity Error
*** The system has halted *** .....
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Feb 28, 2010
dell inspiron 1525 Laptop and I've been having this problem for 2 days now .. when I try to shut it down ..
only the screen turns black but the HD and everything is still on !! and I have to press the shut down button to shut it down !!
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