Dell XPS 1710 :: Black Screen / Lights Flash And Random Beeps
Feb 13, 2013
Suddenly one morning when switching on the laptop it just was a black screen nothing else, I have already had the graphics card replaced so checked the ram by trying different combinations etc but still nothing.
I did the FN + Power test and it does its thing but then it beeps loudly 3 times while flashing caps lock, scroll lock & num lock together at the same time,,,,then it does a random tune and flashes more. I have attached a video to show it exactly.
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Apr 4, 2013
I currently have a dell xps 17 laptop. It will not switch on properly.
When I power it on, the lights flash on as normal, and some of the fans appear to start (although the side fan does not appear to work). The cd drive will open when I press the button, and the touch buttons light up on contact as normal.
However, the screen does not switch on at all. The laptop will stay on but nothing will happen. The side fan does not appear to be working either (i cant hear it, and that area gets VERY hot when plugged in).
I am currently on holiday and do not have an hdmi cable to test it on an external display (though I could maybe buy one).
I have tried fully charging and depleting the battery, I have tried removing and reinserting the coin cell battery and the memory.
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Mar 25, 2013
My XPS 17 screen sometimes goes black like the display is turning off when using USB sticks, SD Memory cards or even an external Mouse. If you move the mouse it will resume but if you pull out the USB drive again it will go black causing you to have to move the mouse again. Even using programs that use the User Account Controls will cause it to go black (unlike how User Account dims the screen) causing you to have to move the mouse to bring the screen back.
The only way to stop it from going black is rebooting, until it decides to do it again. However even if you aren't using a USB anymore after it started going black, it will go black at random even when using the internet causing you to have to reboot. It will only do this if the USB or user Account has triggered it going black first.
Sometimes this doesn't happen for a week or two and sometimes it happens a few times a week. Dell has replaced my motherboard and my Graphics card with brand new ones. It seemed to have fixed it until it did it today (week later)
I don't believe it is software related as I have all the latest bio updates, driver updates and windows updates.
I tried something I've never tried before. While it was going black using USB drives I tried pulling the battery charger cable out from the back. When I did that, it completely stopped going dim without a reboot. I've never tried this before and no matter what I tried before doing this the screen would always go black.
Could it be my Power Cable that charges the laptop? or could it be my display? It seems it's related to the charger because me unplugging it seems to have fixed what ever was messed up until it occurs again at random.
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Sep 6, 2009
i am aware that there is a lengthy thread on the owners of the m6400 and even a shorter thread on the crashes of the m6400 while gaming, namely wow and others...
i've recently purchased an m6400 and i too have become a victim of this issue.
until recently, i've no quarrels with Dell, i've purchased mostly Dell systems for my business, over 20 or so systems to date... and they have been doing well for my uses.
but the frustration with the m6400 is begining to wear down on me.
i make this thread and hope that someone from Dell becomes more aware of the situation.
it seems that the m6400 with the 3700 graphics card has brought many woes to owners who utilizes any program that uses 3D accelerator...
in my brief review of the threads here, it seems that the only resolution is like playing a lottery... get the card replaced... and see if it works, if not, repeat... some works after one, some after numerous replacements.
it also seems that this issue is not related only to games such as WoW or FFIX or Guild wars, there's been issues reported with Google Earth, as reported by fellow NBR members, SolidWorks, and by other dell users who have responded to my post on their "support" or rather, "support-less" forums...
now firstly, i am not bashing on dell... as a matter of fact, i have nothing but praise for their service department on the business machines... they've been quite responsive and the quality of service is excellent... just that the resolution of the problem is very disappointing to say the least.
in my experience, the crashes happen most frequently during WoW and also happened while i was installing a program and even in google earth... but it was very random...
i'm sure it's basic tech service procedure to have me check external monitor, fine, then they asked me to reseat the LCD cable.. hmm... i'm being asked to go inside my computer?
i've asked them if it will void warranty if i do this... answer is no... but i still felt that ANY customer should not have to disassemble their machines to make it work...
well, they scheduled a repair, replaced the graphics card and now... it's more frequent.
on a side note, i have to say, dell pretty much sucked on the packaging of the replacement card... the fins were pretty dented on 3 locations... seems that the packaging failed to hold the card in place.
well, as i was saying, it fails more frequently... so far, it failed over 10 times... in frustration, i don't even check the machine... and resorted to using my old one.
now i'm scheduled for yet another replacement... i hope for the best as i am really pleased with all of the other aspects of the machine... except, of course, the power brick... who can have any love for such a big ugly thing?
i am contemplating a requesting a full refund or even asking to replace the quador 3700 to the new ATI card...
but in the end... it's definitely not what i have paid good money for...
the resolution is pathetic... try and let's see? now i have to take off another day off work and schedule an appointment with the tech...
wonder if dell is going to reimburse me for my use of personal day?
wonder if i can charge dell my regular hourly wage when i perform these tasks...
anyway, next week, new card... new hopes? well... let's see...
and as for those who ask... why did you get a workstation lappy and complain it does not game well?... it's not really just a gaming issue... any machine purchased by the end consumer should come as a full working order for the ENTIRE package... fine, show me the disclaimer that says, you cannot game on this machine... and i'll stay quiet...
what do you guys think? should i request for refund or request for the ATI card?
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Nov 25, 2014
My Dell Inspiron 14 1440 froze and i decided to manually turn it on and back on. I pushed, and held the power button until it turned off. Once it turned off i decided to take the battery out (for no apparent reason). So i took it out and put it back it (i didn't really touch anything). Once i put it back in i tried turning it on by pressing the power button, but it wouldn't turn on. The screen is black, there are no blue lights that are on. (These lights are on when you turn the laptop on).I tried the taking out the battery and hold power button for 30-60secs trick, but no luck. I also have taken out my laptop's ram and re-inserted it (same with my hard drive). Oh and my battery is fully charged. I tried searching the net for solutions but no one really has the same problem as me. Most of the other people with problems said they could hear the fan, but with mine there is noting. No sound. No lights. No working laptop just one really expensive door stop.
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Jan 9, 2013
I have had my Dell studio xps 1640 for around 2 years now, apart from the common overheating problems has been working fine.
Last night i powered down as usual after watching some live stream football, this morning went to start up again and the keyboard lights up & can hear the fan running but getting completely blank, black screen. It seems windows isn't loading up either as if i push the power button again it shuts down instantly.
I have always kept the inside clean and free of dust and really need to know what may need repairing. Could it be a Graphic or video card or Motherboard problem.
I have also tried the usual checks of memory but have not tried to get display via vgi or hdmi in to another monitor.
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Dec 7, 2012
Btw my mobo,cpu,memory i believe were all replaced last time i took it in with this issue... Still getting it consistently:
Random Black Screens and Random Sleeping: [URL] ...
Black Screen: [URL] ...
I thought before maybe its Bluetooth related as sometimes when screen would turn black and then come back, I would get a 'Bluetooth Device Not Discoverable'. So turned off Bluetooth in the BIOS, but still having display/sleep issues.
I removed hte Lenovo Power Manager/PM Driver, and turned off sleeping in the Windows power settings (in every setting including if Low Battery Action).
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Oct 12, 2011
First of all my laptop is : HP Pavilion dv6-6160se Entertainment Notebook
To the problem now : A few days ago my laptops screen started out of a sudden shutting down/turning black( no lights at all ). This was happening while using the laptop at random. The screen had no lights, and if i use a flashlight on it there is nothing. like its turned off completely.
Before this happens. This behavior varies. Sometimes it flickers from my desktop to a black screen then back on and some times not. Most of the times screen changed to a random color (green mostly) then becomes black/shuts down.
NOTE: The laptop keeps running, i can hear the videos playing so it probably isn't a gpu chip or gpu issue , music and games.
Here are everything i tried and all or the details i could accumulate in past couple of days:
1. If the screen flickers , blacks out and then turns back on i get a message that gpu drivers have stopped working and recovered ( on both amd and intel ).
2. If the screen blacks out, on rare ocasions if you close the laptop lid and let the laptop go to sleep , when waking up screen works again ( noticable due to screen moving)
3. I tried installing 4 different drivers all with clear install. ( didn't work)
4. I tried to to recover system with restore point. ( didn't work)
5. I tried to lower the screen brightness. ( didn't work)
6. tried this trick: Turn off laptop.. Remove battery.. Hold the power button for 30-45 seconds.. Plug-in the charger ( don't put the battery in )Turn on laptop and see if it works.
Very Noticable details:
7. Since on of the rare fixes requires to move the lid i tried shaking the screen a bit or pushing it slightly to different directions. This actually does the trick and turns the screen back on ( i am right now typing this after using this "trick"
So, with this one as a hint there are a couple of stuff i have in mind but i am not sure ...
a) There is a loose LCD cable and when i type a little vibration moves it and ends up in a black screen.
b) I read that if you use a flashlight and you cant see your desktop it means its a bad inverter.
c) Can the inverter have a lose cabe instead of the lcd ?
Currently the screen looks ok ( maybe its the certain angle it has after i moved it. Tried to play a game for a few mins and i got the black screen again. Closed the lid so the laptop goes in sleep mode then opened it and it worked. Just for the records.
Just tried to play a game again. got the blackscreen, shaked the screen a bit and it worked but for the 1st time i get the message " Application has been blocked from accessing graphics hardware" , Can it be that its the GPU after all or maybe drivers?
Tried to play a game again and it seem to trigger the issue . ( i am currently running the laptop with only the intel drivers installed) ...
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Feb 14, 2013
About a week ago, the (external) screen of my dell lattitude D830 went completely black. I hadn't got a clue wat to do, so I waited a while, and when nothing happened I turned off the computer. I've been googling for a while, and found something about POST-codes here [URL] ..... apparently the video-card doesn't work anymore (If I start the computer with FN+power, Num and Caps flash, and Scroll burns permanently). Lucky for me my Dell was old, and I had recently replaced it, but I still wanted to use my old computer for rendering etcera. Would this still be possible? I have the idea that the computer doesn't boot anymore (I can't see whether that's true, since there's no screen). Would it be possible to make it boot again, so that I can use my old Dell on a network?
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Mar 7, 2015
I attempted to update my bios for my Acer Aspire 5745 notebook and chose the wrong file. The computer is giving me a black screen now. When I push the start button the lights come on the fan blows and thats all. I found a few sits on line giving me the procedure to flash an aspire one system. Here is the steps I took to do so to no avail.
1. When to the acer site and put the SNID number to my laptop to pull up my suggested downloads for my system.
2. I downloaded the file to my working computer.
3. I extracted the file and opened the file that said DOS.
4. I renamed the file zg5ia32.fd
5. checked my flash drive to make sure it is set to ( FAT ).
6. Transferred the file to the flash drive.
7. Pluged in the flash drive to my dead laptop while it was pluged into a powersorce.
8. Held down the FN and ESC buttons while pushing the power buttons.
9. Released the FN and ESC buttons when I noticed the power light blinking and the flash drive light up.
10. Waited for over 15 min. but had no success.
I also opened up the backside to the laptop and removed the little battery that was plugged it with a small white connector assuming it was the cmos battery but still nothing happened.
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Jan 14, 2009
it happened two times today, the screen went totally black, the fans stop working and the "sleep lights" turned on and off. Soon after the disc drive made the sound that id usually makes when turning the computer on.
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Apr 23, 2013
I have a dell M5030 that has a black screen on start up. The screen is on but just black - I don't even get the Bios screen. I've tried taking the battery out and hold the power button for 2 minutes. After that I tried holding D and the power button but there was to change. I tried an external monitor which did not work either. There are no beeps. It if I leave the laptop switched on for a few mins I hear the windows start up tune.
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Mar 30, 2013
My M 5030 is just 1.5 years old and left it on just the other night only to return too it with black screen and a sees of 7 beeps. Read thru posts but haven't had any luck in repairing....
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Jan 7, 2013
inspiron m5010 : out of no where i got the black screen and 7 beeps, ive read that its the processor. i am out of warranty and i need this computer alive!
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Feb 3, 2015
my laptop is not booting any more. Looks like everything turns on but all I get is a black screen and two beeps. If I press some keys I get the two beeps again.
Changed the mother board battery and RAM but no results.
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Mar 29, 2013
sometimes when i boot up my laptop i hear 5 beeps and the screen stays black. computer doesnt boot just keeps doing that. Usually boots after turning it off and on after that. Also when it does boot up after having the beeping sequence the clock on my computer is reset.
This is from a brand new m14x rs laptop (alienware) that i just bought.
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Dec 23, 2014
I've had a problem with my LCD for a while now. For around six months the screen sometimes turns black unless it is at a particular degree to the keyboard. For example, at 90 degrees there is a good chance that the screen will flicker and will mostly be black. More than 90 usually works.
Couple days ago I turned my laptop off and before it shut down left the room. When I came back after 15 minutes I heard the beeping sound. I turned the laptop off immediately. After that, every time I turn on laptop, nothing happens apart from beeping. I tried 'D' and then turn on. Also f12. Nothing changes, screen stays black. I also removed battery and pressed on turn on in order to get rid of excess charge.
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Nov 24, 2012
Here's the issue:
On boot up, screen is black
Then 3 beeps follow
Then, I opened it up and it became 7 beeps
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Feb 12, 2013
I bought this laptop really cheap from a friend and it was working fine until one day it gave me the black screen + 7 beeps.
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Feb 8, 2013
I have a problem with my dell n5030, i try to boot but i get the irritating beeps and no screen display...
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Apr 5, 2013
I have a problem turning on my dell n5010 laptop with win7/ubuntu dual boot , I was doing some blogging using ubuntu and I went to have lunch and left it on but when I got back I found my laptop dead with the black screen and not turning on again with only the power led always on then the hdd led for a few seconds but not hearing any beeps and not seeing anything on the screen.
I have followed some solutions posted before but none of them worked.
1 - I tried to remove battery , ac and press power button to drain static electricity then trying to boot with ac adapter only but it didn't work.
2 - I tried the LCD test and tried an external monitor but neither works.
3 - I tried removing the memory modules , cleaning and reinserting but no change.
3 - I tried Dell Diagnositic but the only difference was that I heard 7 repetitive beeps when on the mode but not seeing anything on the screen .
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Mar 14, 2013
I have had this laptop for about two years and when I went to switch it on this morning I got the black screen and seven beeps which seems to be a recuuring fault with DEL laptops. What can I do?
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May 6, 2014
My Dell Inspiron M5030 has suddenly come up with the dreaded black screen and 7 beep problem. Having looked at many sites on the internet it seems that this is a common problem with this particular model. I am aware that there are several unofficial and seemingly temporary 'fixes' to this error (involving removing the motherboard and placing it in the oven), but I am loathe to proceed down that particular road.
My question is:- Why has Dell not contacted owners of this model of Inspiron to advise that there is a problem and offer a fix to what is plainly an issue of poor manufacture? Searches on various sites shows that there are literally thousands of complaints similar to mine. This is not an isolated incident, and the solution seems to be contacting Dell Customer Services and being obstinate in refusing to pay for repair.
As other customers have had out of warranty repairs carried out free of charge, is this option available to everyone with a faulty Inspiron M5030?
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Dec 3, 2014
I shutdown my laptop yesterday normally and today when i tried opening it it gives me a blank black screen, and then in a minute or so it makes 2 beep sounds and that's it...
things i've tried that didn't work :
1)disconnecting battery and pressing the power button for 60 seconds
2)placing a magnet on the spot where the switching lid should be
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Mar 16, 2013
I have a dell inspiron m5030 the screen went black and i get 7 beeps at start up. my warranty expired a few months ago.
What if any thing can i do to get this fixed ....
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Apr 21, 2014
I have a compaq presario CQ61-420US with similar problems below, except I have a black screen, fan turns blinking lights are the same (num lock and cap lock) but they are flashing continuously every second or 2. I have tried the hard reset with the ram fix, connecting an external monitor, changing the battery, and the power adapter to no avail. I also used compressed air on the vents just in case was stuffed with dust since it will overheat and may cause problems, but nothing.
One option I can think of is purchasing a new MotherBoard, but I'm trying anything else before that.
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Feb 9, 2012
Got windows 7 on my g555, with truecrypt on the drive, if it matters. Last night, closed down the cover of my laptop before i fell asleep, like always, today it doesn't respond at all when I opened it back up. Forced it to shut down, and haven't seen anything but a black screen since.
The power light comes on, the fan comes on, and that's about it. Can't get to the bios, can't do ANYTHING. Tried unplugging it for a while, pressing power 10 times, holding power down for a minute, ran the battery entirely dry THEN discharged the caps, ...I've read many solutions where its the built up static charge that's the problem, but not here. I've tried all versions of the solution I could find, all very similar, but none worked. I took out my RAM and put it back in, and same for the hard drive. No dice.
The only lights I get at all are the power light, and the battery charging light next to it. Can't get the CAPS LOCK, num lock, any of that to do anything. Cannot boot by CD/DVD as I cannot change the bios, and can't get any response from any keys or key combos that I can think of (including the one-touch restore).
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Oct 30, 2014
I have an Aspire 5515 with the black screen of Death. It is running Windows Vista. When you boot up lights come on, fan and HD are on but no screen. I was told to re-flash bios to fix it, so I downloaded Bios from the support site.
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Nov 25, 2013
My laptop will not boot up, just get the 7 beeps and a black screen. I have done research on this issue and it seems to be an ongoing problem with this laptop. If this is the case, this should be taken care of by Dell.
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Apr 7, 2013
I bought my laptop just under 2 years ago. Over the past few weeks, when I switch it on, it beeps 8 times and the screen is black. There is also no battery left (the light on the charger block comes on, but the charging light on the laptop does not).
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