Acer :: Selective Re-Install Of Factory Software
May 8, 2009
Has anyone worked out a way for selectively re-installing applications from the factory software package - either from the hidden partition or the factory backup DVDs?
For example, if some software was inadvertently uninstalled, how does one re-install only that application?
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Jan 12, 2009
I have been given an Acer 6930G by a family member to setup. After realising there's 0 discs included with the laptop, the Acer pop up message tells me I have to make my own factory default image. I have successfully made it on 2 DVDs, my question is now in the manual there is nothing about how to use it, I was wondering if anyone can share any insight to me as to how it works.
Basically I know it is probably a bootable DVD as the root of the DVD suggests (several "BOOT" files) I was wondering how it actually looks like? I haven't tested it yet as the user was extremely desperate to get it running so I had to give it up the moment the DVDs were made.
If I put the DVD in and select to boot from it at start up (before getting into windows) does it take me to some sort of custom screen where I can SELECT that I want to reformat and restore the laptop? I want to know what options I am given and I can only assume that it's the same for most laptops.
And I can only assume again, that if I factory restore it, it will come back with Vista activated and all the initial bloatware again, along with all the drivers for it (so I don't need to go track them down).
This is all I need to know, I wish I can test it but I can't even get the laptop back now (until it breaks ...)
If someone can post their experiences with it I will be grateful, this is just more for reassurance than anything, and confirm my assumptions? Many thanks in advance!
EDIT: I have discovered that I can launch that recovery app by pushing ALT+F10, I have managed to wrangle the laptop temporarily to test and have discovered that I can choose from 2 back up options, but I dare not go any further, can someone tell me the next steps? One says factory default, and the other is user's backup.
I can guess that if I choose the first option, factory default, it'll ask for the DVDs I have created? And the 2nd option will restore a backup I made selecting the user option on the recovery app.
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Mar 20, 2010
What does this contain? What would I lose if I delete this partition?
Is this where Dell Diagnostics accessed by pressing F12 at the boot screen lives?
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Feb 14, 2009
what`s up everybody i just recently got a studio 1535 this is the set up T5800/2.0ghz, 320gb hhd, 4gig ram, windows home premium 64bit now i`m in the road of upgrading this baby
i`m no rookie i been modding and upgrading lappys for a long time now u can see my acer`s rep but never really had a dell to play with but now i got this baby and i love the desing so i wanna keep it,
now my question is should i clean install a copy of vista ultimate 64bit and loose the media direct .....
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Jan 8, 2015
My Dell 7737 won't install Factory Recovery. Â It requires a 931gb (1TB) HDD. Â I've updated to the latest BIOS A09.
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May 4, 2009
I'm trying to remove the dreaded Sony bloatware from my new TT. Is it the case that by purchasing a set of Recovery DVDs from Sony, I will be able to initialize my TT without the bloatware? (Then this might save me the hassle of a semi-clean install, and something going terribly wrong during the process).
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Mar 20, 2010
Now that the new Sony Z is out, I think it would meaningful to get a sense of the boot time for this system under various scenarios.
If people could post the boot times of their Z with this information:
- Whether you're calculating the boot with all the bloatware untouched (factory settings), with the $50 Sony Fresh Start (which still has a couple unnecessary programs), a Clean Install, or a Manual Uninstall of all programs.
- And the size of your SSD or HDD. If it is an SSD, it would be nice to know if you can tell us have many SSDs are in the RAID 0 configuration as that affects the speed.
I think this would be very helpful not just for direct comparison, but as another factor to consider in whether to do a clean install, which takes more tech-savvy than some may have.
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Dec 7, 2009
I have had an aspire 5920g for about 18 months now and it was all working fine until I updated the graphic drivers, but the drivers stopped installing halfway through and now I can't install any graphic drivers.
I tried to install my original drivers and they won't install. The system keeps freezing and I think thats the problem.
I've tried making a recovery disc but erecovery won't recognize blank DVD's and acer 'support' are only too happy to grab you by your feet, turn you upside down and let all your money fall out so they can charge you for a reovery disc - absolutely ridiculous - instead of actually trying to help me.
And also for some reason a yellow triangle appeared next to the ACEYTS4Y IDE controller a week after I got it but up until now didn't seem to cause any problems.
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Apr 23, 2009
Are there steps to be taken before a factory restore - drivers etc?
(Beyond just backing up my data.)
This is an Acer 4530.
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Nov 7, 2009
I am planning to restore my laptop to its factory default because of some problems like the "Windows Update" window is all grayed out. I tried finding solutions in the net but it doesn't solve the problem so maybe system restore may do it but inst going to remove all the programs, like MS Office? Are the files saved in drive D also be removed? My laptop has MS Office already when my mother bought it. I have Acer Aspire 5730z.
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Mar 3, 2009
to put laptop back to factory settings, so I done the Alt/F10 on the Acer logo page to take me to the page to start this. On the Acer eRecovery Management Page I use the restore system to factory default, when I do this I get a message saying D2D32 - Type mismatch and then hangs there forever until you turn it off. I was reading on here about that error code and done what it said to do to make sure that it was enabled and it is.
I have rang Acer and they said theres nothing they can do as it out of warranty, by 24 days
He didnt make any recovery discs and hes pissed at me because this has happened! am not happy myself, as I rebooted 3 other acers with no problems.
Would he need to purchase disks or can they be got free?
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Aug 29, 2009
My Father has given me his Acer Aspire 5315. It is full of stuff i dont even need. It is quite slow aswell. I was just wondering is there a way i can delete all programs but keep Windows. I would like it so it exactly how it was in it came out of the box with all drivers installed. I only want to do this because i dont have a Windows Vista Disc or any Driver's for the laptop.
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Sep 28, 2008
i am trying to restore laptop with restore cd's that was supplied, the problem is that i can get the alt f10 system to work as it just constantly beeps till i let it go. i have read through threads that talk about a recovery partition but not technically minded so i dont know if this has one or how to find it.
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Aug 16, 2009
I am trying to perform a factory reset for a Acer laptop but I cannot find an option that I am looking for.
I hit ALT + F10 at bootup and I get to the eRecovery Management screen.
From here, I get two choices:
1. Restore system to factory default.
2. Restore system from CD/DVD
As, I do not have any DVDs, I choose option 1. After that, the recovery process continues without any more prompts and restores the laptop to its default settings.
Here is the problem but. The laptop has a 120GB Had drive which after factory reset is split into 2 partitions of 55GB each with the remaining 10GB for the hidden recovery partition. Thus there is 3 partitions in total.
As it is Vista Premium, C: is already 50% full straight after the factory reset.
Is there any way I can perform the reset and have an option to just have one C drive of 110GB? I did not see any such option when performing the reset by using ALT + F10. There doesn't seem to be an option for this when performing the reset from within Windows itself.
I was thinking maybe deleting the D partiton before performing the reset may help but I am not 100 percent sure as I am not sure if the factory image contains 1 or 2 partitions.
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Mar 30, 2009
I have an Acer travelmate 2420, that I want to factory format but I can't get the back up cd's that I made to work and the Empowerment technology is no longer on the pc how can I factory format now?
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Jan 1, 2015
I am still on a long learning curve operating my PC. After refreshing my Aspire E1-570. Windows to remove malware, I had to reinstall all my new apps & software which deleted . After doing that  I received a message to create a recovery file to factory default file on a USB. When I tried to do there was message that new apps & software would be deleted. Can I create a recovery file without having to re-install all new apps & software again.
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Jul 26, 2009
A quick shout-out to those who upgraded their hardware--especially the GPU.. Have you used your factory reset disks after upgrading your hardware? Or do you have to switch in the default ones before using the recovery?
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Mar 20, 2009
when I restart my laptop what button do I press so it brings up the option to reboot the laptop back to factory settings this should include original state of the OS etc.
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Nov 8, 2008
I decided to restore my aspire 5930g laptop to factory defaults, and started out with creating the restoration discs. At this point, i wasn't really aware that one could restore from the harddrive.
So i booted up the discs and started the restoration process. But now, the dialog tells me to insert the third disc, while i only have two. What should i do? I could try to kill the restoration process and start over from the harddrive, but im afraid to harm the system.
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May 1, 2009
I was trying to do a Factory Recovery in my Acer Aspire 5610z using eRecovery. Everything was fine until the "Acer Launch" window appeared.
Now it stuck at "Process 1/2","Install eRecovery solution", "Please wait"
There is another window behind it but I am unable to view it, this is going on for more than 2 hrs and I would very much appreciate your help to acomplish this recovery.
the axer lauch window couldn't be moved.
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Jul 21, 2009
I just did a 'restore to factory default' on my Acer Travelmate 5720-6754 laptop by pressing ALT+F10 during the bootup to get to the eRecovery and restored the computer to factory default.
There is a partition that is 30gb + 30gb which makes both pretty darn small. Is there a way I can merge these two hard drives? My only fear is that there are a bunch of folders on the secondary (acerdata d drive with names like 80bbadfe5760 and in these folders are stuff like amd64, malicious software removal from microsoft, and even a hidden folder called msdownld.tmp.
Also, from what I understand the eRecovery files themselves are on a hidden partition...is that 'hidden partition' this 'acerdata' drive? If i somehow remove the partition, where do the files on this second drive go? If i perform an eRecovery again, will it reform the partition, or will it not even be able to perform a recovery due to the missing files?
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Jul 29, 2009
my Acer Extensa 4420. A few days ago while on my laptop the BSOD suddenly popped up and my laptop shut down. A restarted it and while it did log in, I got notices saying a lot of stuff was corrupt. I ran chkdsk to see if i could diagnose the issue, and it stated the system volume was corrupt. As time went by using windows became erratic. I decided to try to restore my acer back to factory settings using the eRecovery program. This program would stop working every time right before the process began. Eventually windows stopped booting up at all. leaving my at a boot screen the endlessly looped. I installed Ubuntu shortly after, and managed to get my PQSERVICE partition recognized by the GRUB bootloader and Ubuntu itself (as a mounted drive). The problem is that whenever I do boot to the PQSERVICE partition and look through the options in the recovery center, there is no restore to factory default settings.
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May 19, 2009
About a week ago, some serious problems happened to my TravelMate 3280 to the point that booting in safe mode doesn't even work. I couldn't access the eRecovery Management either and didn't any recovery DVD.
So finally, I reinstalled windows XP SP3 from scratch. As a result, the computer didn't have Acer eRecovery Management installed. I still prefer the original factory settings though. So I browsed around online forums and found a thread by Pupples at Install Factory default, eRecovery
I did what Pupples suggested, managed to restore the alt+F10 function, and entered the Acer Recovery Management during start-up. Then, I chose the Restore Factory Settings option.
The restoration process began smoothly until about 50-60% progress when an error message occured. It says:
Fails in creating or opening a file
C:preload.tag
D:preload.tag
X:preload.tag
After those messages, the computer booted again from the beginning and then entered a black screen with a writing on the top of the screen. The writing:
NTLDR is missing. Press any key to continue.
I pressed any key, but the same NTLDR message kept on re-appearing.
Does this have anything to do with the FAT32 or NTFSthing?
Are there any ways to restore my TravelMate 3280's factory settings?
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Nov 20, 2008
i have a Acer aspire 6920g problem is i upgraded to vista ultimate now its wiped all my factory settings for example it used to have a nvidia 9500m gs now it says its only a standard vga onboard,it used to display 1366x1024 now only 1024x768, also i lost alot of things like the tuba bass sound the hd,and crystalbrite stuff ,it also says i only have one storage device when before,if a sucessful resolution and my baby is back then there will be ££££ involved as i know next to nothing of tech
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Nov 30, 2007
managed to overwrite the PQService on my Acer Aspire E380. Acer very promptly sent me recovery DVDs for my model, one System DVD and one Recovery DVD. Some of what I've read here confuses me a bit, however, and makes me afraid to use these discs if I should ever need to.
To sum up my question as succinctly as I can: if PQService has been deleted/overwritten, will system/recovery DVDs issued by Acer itself (sent from the company) still function, or will they do me no good? I'm asking you guys because, frankly, my experiences with Acer's support have been less than stellar.
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Sep 3, 2014
How do I restore my aspire 5536 to factory settings as if I just bought it from the store?
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Dec 6, 2012
How do I restore my aspire 5536 to factory settings as if I just bought it from the store?
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Dec 6, 2014
I bought Acer Aspire Switch 10 SW5-012-16GW Detachable 2 in 1 Touchscreen Laptop (64GB) windows 8.1 on 11/30/201 from Amazon.Â
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After two days, I could not get on internet anymore due to some proxy server errors. I also noticed there were many junkies installed.Â
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So, I would like to have a complete clean up by resetting it to factory defaults. The Amazon box did not come with any system CD.
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Mar 2, 2009
I've been trying to restore my system back to factory defaults for a while now. I've tried pressing ALT + F10 at startup, but it just beeps loudly and brings me to a command screen, saying:
[ /NOEXECUTE=OPTIN]
I've tried several 'fixes' but have had no luck, I would really appreciate somebody helping me, as it would save me in technician costs.
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Apr 8, 2009
I'm trying to recover my friend's Aspire 5100 to factory default. I booted with the factory default CDs he had made. The problem i'm having is that when Vista starts up and the Acer programs are being installed (a 5 step process) the installation seems to freeze on step 4 (the eRecovery installation part)
I rebooted the computer and now when vista starts it begins trying to install the remaining 2 stages of the ACER setup.
Is there someway around this problem.
Basically, I'm wondering if i can eliminate this process and just install that stuff manually. Vista seems to have reinstalled fine, but i don't know how to get around the ACER setup.
I wrote Acer about the problem and all they could suggest was using the recovery on the hidden partition, which i'm pretty sure isn't there.
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