I have been with dell for 15 years and owned 9 of their laptops throughout the family.
My M1530 has been a disaster. I have had the GPU replaced, the motherboard replaced, the battery replaced, the DVD drive replaced, the speakers replaced, the palm rests replaced, the heatsink and fan replaced, and now the speakers have gone bad again.
I have the Inspiron 15 R special edition. I bought this 2month ago, recently i found out that my DVD drive would not be ejected when i press the button on it.After that, i tried eject the DVD drive using the eject menu inside "My Computer>DVD RW drive". It manage to eject the DVD rom. After this process, the DVD room only can eject when press the button on it. Is this covered on warranty?
View 1 Replies View RelatedI felt that my notebook needed a ram upgrade so i checked online and it said that i could upgrade up to 4 GB. So i bought Kingston HyperX DDR2 4 GBset with two matched 2 GB chips.
I changed ram and then booted up in Windows Server 2008 x64 and checked that is found the hardware upgrade and it said 4,00 GB Ram, but when i checked taskmanager it only used 3,5 GB. So i booted up an Kubuntu 8.10 x64 Live CD and checked there but now it used 3.3 GB.
I flashed it with the newest Bios before doing the ram upgrade.
obviously uninstalled the old ones (removed from control panel, then safemode and use the guru drive cleaner to clean up any left overs)
when i install the drivers it takes about 5 minutes which is the strange thing i noticed, normally takes a minute or 2 at most
after installation i reboot and find that in device manager the yellow exclamation
mark icon next to the vga device, when i try and point it to install from the folder itself it takes about 10 minutes then tells me its failed.
plurator picked it up around 4:30 pm, so i start using my 2nd computer, i sign on msn messenger with my account, at around 9:15pm i see this message that you have be signed on messenger from another location im like? i remember the laptop i sent had msn messenger installed, it has my saved hotmail id and password,i quickly change my username and password, do you think someone in plurator is messing with my laptop now?
View 10 Replies View RelatedI just spilled a large pepsi all over my 9300 and called tech support and they are having me send the laptop to the depot and then said I should get it back in 5-8 business days. Do they even have the parts laying around to fix my laptop? The thing won't even power up anymore. The tech had me remove the hard drive from the laptop and even it was still a little damp! That means that even if they do fix the laptop and I get it back in say 2 weeks, if the hard drive doesn't work when I reinsert it I have to wait another several days for a replacement hard drive!
View 15 Replies View RelatedI have a Dell 17" laptop and the screen shows this blueish green vertical on startup.
After a few minutes of warming up the line goes away and the screen looks normal. The line reappears on reboot though.
Looks like this is a problem with the backlight/inverter. The laptop is almost 4 years old, but I would like to keep it going a little while longer
Just got off the phone with a dell technician for cpu whine. Last month my computer died, they sent over a tech and he basically replaced everything in my laptop. The whine got ten times worst. I am on the phone with tech now and he is offering tech to come back and replace same exact parts or send it into Dell Depot for them to take a crack at it.
Is it worth sacrificing my laptop for 2 weeks? will dell likely tell me the whine is something "generally found in laptops" and i should deal with it? or has someone had their laptops successfully fixed by dell with respect to whine...
BTW they already rejected my request for an upgrade from my t7500...
So about 3-4 weeks ago now I had to have my 7900GS replaced due to artifacting problems, and this ended up being a problem that was not fixed even after 3 repairs and replacements of the GPU itself, motherboard and screen, all got replaced about 3 or 4 times.
I rang up Dell for the 4th time, and asked to have a replacement but was told this was not possible until it gets to the stage where they need to take it in to the workshop. Anyway, the next day the technician came out and replaced the motherboard, GPU and screen again, and the problem was still there. I was sure that this would be fixed now, because they wanted to take it in to the workshop, which they did.
Now, I believe the problem has resurfaced, I was playing Crysis tonight and I had some more artifacting, the same type that I was getting before but, just in smaller areas instead of the whole screen. Here are some screenshots of the issue:
Screenshot 1
Screenshot 2
This has been happening on and off tonight, room temperature has been cool and I didn't notice any overheating.
Now I haven't noticed this within the last hour or so of playing, and goes away if I alt-tab then get back in game. The only other game I have been playing is Counter-Strike Source and I haven't noticed any artifacting in that, but that could be because it's nowhere near as graphically demanding.
I'm worried that the problem will keep coming back and possibly get worse, I have not overclocked nor plan to overclock and keep my machine in a very well ventilated area. This is not user error.
Using official Dell video drivers, was reformatted just week as well.
Do you think it's worth ringing Dell about this and try getting a replacement?
It's been 2 weeks now, how much longer should I be waiting for a screen repair?
View 10 Replies View RelatedI have a fairly new (purchased 8/2013) Lenovo ThinkPad T431s with Windows 8.1 Pro 64-bit. It has a very tricky error coming basically 8 / 10 boots: Windows is Scanning and repairing drive... (see attached image).
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Error details from Windows Event Viewer:
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A corruption was discovered in the file system structure on volume ?Volume{f62db2cf-efe4-4b55-a3f7-0e7db991a984}.
A file on the volume is no longer reachable from its parent directory. The parent file reference number is 0x2000000000002. The name of the parent directory is "<unable to determine file name>". The parent index attribute is ":$I30:$INDEX_ALLOCATION". The file reference number of the file that needs to be reconnected is 0x400000003db80. There may be additional files on the volume that also need to be reconnected to this parent directory.
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What is wrong (my personal analysis): To me, it seems that for some reason there is one (all the Event Viewer details point to similar error) corrupted / missing Windows (System) file that is causing this, but what the file(s) is/are.
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Other symptoms on my laptop is that after loggin in and using whatever app (Windows delivered or 3rd party), the whole laptop jams totally for say 30-240 seconds and all apps go to "Not Responding" state untill Laptop recovers AND I can continue using my Laptop "normally".
What has been done trying to fix that:
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1) SSD disk has been changed (image from previous SSD copied back) -> no solution, error remains
2) chkdsk /F /R -> no solution, error remains
3) SFC /scannow -> no solution, error remains
4) dism /online /cleanup-image /restorehealth -> no solution, error remains after a few boots
5) TRIED using "Update & Recovery -> Refresh Your PC without affecting your files" -> Inserted the Lenovo "Operating System Recovery Disk Windows 8 Pro (OEM Activation 3.0 Required)" BUT Windows did not accept that DVD claiming "The media inserted is not valid"... ???
6) Ended up calling Lenovo Support and they instructed me to order the Recovery DVD from [URL] ..... -> Waiting that to arrive...
So I have a good feeling the harddrive on my XPS m1530 is about to die. Naturally, I would want to be prepared to replace it so im doing the research now.
the current hdd:
Samsung Spinpoint M6 251JI 8mb cache 540RPM SATA 1.5Gb/s
what concerns me is the sata plug... are they all the same?
more recent lappy hdds are SATA 3Gb/s 16 mb cache or something on that line. so im wondering if a hdd like that would work with my laptop.
Would it be feasible to replace the1280x800 LED LCD with a 1440x900 LED LCD on my e6400?
View 5 Replies View RelatedAnd how do they determine it? My word? Tests?
My M1530 will hit one year old at the end of the month. My battery life is just sort of crappy. As a test I charged it up to 100% then unplugged it. I dimmed the screen to about 50%, turned off Wifi, then just let it sit idle. Nothing running. The battery lasted about 90 minutes.
Clearly not great, but does that sort of performance warrant a replacement?
My laptop is still having heat issues and they told me I could exchange the M1730 for a new XPS 16 with the 4670 and 1080P screen... I asked about the M17x and he says they cannot switch brands (LIE!) So should I take this or push for a M17x?
My system's specs:
Core 2 Duo Merom T7800 (2.6GHz, 4Mb L2)
2Gb 667MHz RAM
2 Geforce 8700M GT's in SLI
Ageia PhysX M100
17" WUXGA
80Gb 7200RPM HDD
I changed motherboard (GPU fail), bought used one, which is from vostro 1400, so now I have inspiron 1420 with vostro 1400 BIOS..................
View 4 Replies View Relatedso it is definately possible - I've seen the Dell guy do it to my machine when it went "phut".
I doubt I'll ever do it, cos I don't really play games and the Fx2700m gives enough power for what I do do
here it goes:
My NVidia GeForce Go 7900 GS has just failed in my Inspiron 9400 a few days ago and Dell is sending out a tech to replace it. Problem is, is that when I bought this laptop back in February 2006 it originally came with the GeForce Go 7800, the 7900 card was an upgrade that I purchased myself from Dell spare parts in October last year(it only had a 90 day warranty).
So because the 90 day warranty is up on my 7900 card Dell tech support told me that since the 7800 card can be the only card covered by my 3 year complete care warranty the tech being dispatched will come out with a 7800 Go card to replace my busted Go 7900 GS. Do you guys think this makes any sense? First of all, I thought that there were no more refurbished 7800 cards even left!
What are the chances that the support tech did not know what he was talking about and the tech being dispatched will be showing up with a 7900 GS anyways?
The GPU (8400M GS) temp at normal activities (web browsing, no Flash) is around 80-85 C, and under stress it's 100 C (yes, 100 degrees, just like boiling water). The CPU at normal is around 50 and HDD around 47 degrees. I am going to call Dell, but I was wondering what should I ask them: to replace the motherboard with the graphics card OR to replace the computer? I don't have any extra warranty, just the default minimum. I bought it about 10 months ago, so it's still under the "main" warranty.
View 10 Replies View RelatedI found a Dell 1525 on craigslist, and it has a Celeron cpu. In the case that it is to slow for my liking, [I didn't buy it yet,] I was wondering how easy it was to replace the CPU with, for example, a Core™2 Duo Processor (i.e. T5450).
So, I googled Dell 1525 motherboard and came up with this. From the looks of that it does not look easy to replace. But on this topic, [scroll down] it says it takes 10 minutes to replace .........
So my brother xps 1530 stopped working a couple months ago and we just got around to taking it to a local computer repair shop.
They took a look at it and determined that he needed a new mother board. he was quoted $400.
question is if anyone knows of a good place to send it in to?
and has anyone else have had to do this and how much they charged you.
Just out of curiosity, if I purchase an XPS 1330, and have overheating problems, hardware failures, etc.
that are covered by the warranty, will they send me a Studio XPS 13, if the 1330 are being discontinued?
Drops from 6 feet up onto concrete are bad for laptops. It's got fractures all over the base, busted DVD-ROM drive, busted USB port, cracked battery casing, screen broken, screen torn loose from one hinge, won't power up.
I have a full replacement warranty. Since they don't make the 1520 anymore, what will they replace it with? Does Dell have bins of new, older parts that they can use to put together a new 1520 or would they just replace it with a Studio 15 or something
Like every horror story you hear about the XPS M1710 with constant complaints regarding overheating issues with useless refurbished replacement parts constantly being sent to your residence by DELL with no fix, DELL has finally decided to replace my notebook.
After speaking with the manager I get a feeling that they may try and shaft me with a non-gaming laptop by handing me down a Studio series Notebook .....
I want to replace the whole bezel that goes around my slim and light led screen. I also need to replace the cover on top of that which is tuxedo black. Is it difficult to do? Where do i buy it from?
View 9 Replies View Related6 months or so ago I spilled coke on my laptop, im under complete care so it was sent in and repaired. Today a Dell Tech just came to replace my motherboard and fan due to overheating. He disassembled my laptop and I discover that:
My hard drive and bay are corroded!
My cpu still had (caramelized) coke on it!
I've had my 1737 since Dec 19th of 2008 so the battery is a month or so past being 6 months old.
And on the battery health meter, the LED's on the back when you hold it in for 4 seconds it shows 5 bad LED's meaning its significantly degraded.
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this video will help show what I mean.
What words can I use what should I say to try and convince them?
About a week ago, I had my motherboard replaced due to overheating.
Yesterday, before I had a chance to shut it down properly, I removed the AC power from the laptop and the laptop immediately powered off. I tried again, and the same thing happened.
I called Dell and asked for a warranty replacement and after determining that the battery had indeed failed, the XPS tech support rep told me that the battery is only covered for one year as it's a consumable and they offer a separate battery warranty, so she could not replace it.
So I explained to her that they did not offer that option when I purchased my system (as far as I recall) and I understand the cells wear out and don't hold a charge as they do when they are new, but, regardless, for the battery to completely fail is a defect and should be covered for the length of the system's limited warranty .....
I have a HP computer and I was wondering if it is possible to replace the Dell hard drive with the HP and save myself some money.
View 3 Replies View RelatedI need to replace the cooling fan on my dell inspiron b120 but I have one question.... do I need to do any programming after I'm done with the job? or I just need to turn on my pc and its going to start working like always?
I need to take everything apart to get to the cooling fan, that includes, taking the hard drive off, the keyboard, speakers, dvd room...