Dell Inspiron 15R 5521 :: Bluetooth Unknown Device Driver Failure?
Feb 17, 2013
recently purchased a Inspiron 15R 5521 from Dell Australia and took me a few weeks to install and setup the the system the way I want.
Today, I tried to enable bluetooth but the slider won't move to On mode, so I checked Device Manager and Bluetooth device was labeled as Unknown device.
So I checked my service tag numbered driver updates and there's a Intel Centrino Advance-N 2230 15.5.6.48 A02 driver update, so tried updating to that driver. But it returned device not configured correctly and prompting me to reinstall driver. Reinstalling driver fails with code 1 error.
Maybe something physically wrong with the Bluetooth side of the hardware ??? Anyway to confirm such without doing a full factory image restore as it took ages for me to setup the system the way I want !
I've tried, uninstalling the bluetooth device from device manager and restarting Win 8 and reinstalling device via hardware change detection Tried uninstalling Centrino driver and installing previous version of the driver
below are screenshots of what I see
My service tagged list of drivers showing Centrino Advance-N 2230 15.5.6.48 A02 driver
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Nov 7, 2009
had a pre-installed vista on my 6680ej and everything was fine, till i upgraded to windows 7. now i have an unknown device in device manager called Intel(R) ICH8M LPC Interface Controller - 2815 and i can't seem to find drivers for it.
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Jan 8, 2015
I have been running in to an issue lately with a Latitude E5540 laptop.
The specs are:
Intel i5 cpu @ 1.9 ghz
4 gb RAM
x32 Windows 7
In my device manager it says that I have an unknown device and there is the warning symbol next to it. When I go to update the drivers it says that it can't find any drivers (I am connected to the Internet). I looked at the hardware ID and noticed that it was APCISMO8810, I then proceeded to research the driver, which I found was the ST Microelectronics Free Fall Sensor Driver. I also know what it's primary function is.
The issue I keep running in to is that I have uninstalled the driver, and tried to re-install the driver from the Dell downloads. However halfway through the process the install wizard tells me that the most recently updated driver from dells site is older than the driver I currently have installed. (even though it says there is no driver installed)
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Feb 6, 2013
I installed Windows 7 64 bit on a Dell E4200.I had two yellow exclamation points in device manager for unknown devices.
PCI Serial Port
PCI Simple Communications
I went to Dell support site and to the drivers and downloads page for my Service Tag.Under the Chipset section there is an Intel driver for AMT HECI. Installing that driver solved the PCI Simple Communications item.
Also under Chipset there is an Intel driver AMT SOL. I installed that driver but the PCI Serial Port was still showing Unknown with the Yellow..In my case I had to then manually Update the driver as follows:
Open Device Manager > right click on PCI Serial Port and choose Update driver > choose Browse my computer and browse to the driver folder for the AMT SOL just created when you downloaded and installed the driver mentioned above. Location for me is C:DellDriversR279202.
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May 3, 2014
I am reinstalling my Elitebook 8570w and have an "Unknown Device" on PCI Bus driver error I cannot clear.
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Aug 7, 2014
I have HP ENVY 15-j15ea and 2 problems with it.
1. After reinstalling Windows 8.1 64 bit I can't find the driver for unknown PCI (bus 6), which hardware ID is:
device PCIVEN_10EC&DEV_5229&SUBSYS_198A103C&REV_01PCIVEN_10EC&DEV_5229
&SUBSYS_198A103CPCIVEN_10EC&DEV_5229&CC_FF0000PCIVEN_10EC&DEV_5229&CC_FF00
I,ve tried this link, but it doesn't work: [URL] .....
2. And do I need to install some drivers for my laptop's motherboard/chipset AMD A76M FCH ? I couldn't find driver for it, so maybe it is pre-installed with Windows 8.1?
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Apr 3, 2013
I have installed Windows 8.1 on my laptop HP pavilion G6 model 2241sa. Almost all drivers were installed automatically. Additionally I downloaded from HP support site all drivers for similar model (2241nr).
I installed everything one be one. All works BUT ONE device is not recognised... Here are some details of it:
It says Unknown device (in Other devices group) with yellow exclamation mark. Location - on PCI Express Root Complex. bios device name - _SB. PCI0.ACEL, hardware ID - ACPI VEN_HPQ& DEV_0004. That's all i have about this device.
How to establish which driver I need and for which device?
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Jan 29, 2015
I installed a new hard drive on my Niece's laptop Inspiron 14Z (N441Z) and did a clean install of Win 7 Home Premium. I installed the Chipset drivers first and then started on the list displayed in the support area for this machine. After completing all of the drivers install, my device manager looked like this:
The Unknown Device shows an ID USBUnknown. This machine has 1-USB2 and 2-USB3 ports. If I run the Dell Diagnostics it shows that I have 1-1.1 USB ports, and 2-USB2 ports. The 1.1 port appears to works since it will recognize flash drives etc. This is also true of the of USB2 ports. The other USB2 does not recognize anything except my Samsung Galaxy 4 phone. But when it is unplugged I get a balloon on the task bar that says a USB device is not recognized. This will also occur when I first boot up the machine. It is like the machine is not recognizing the USB ports If I run any of the hardware troubleshooters that Microsoft has it tells me that a driver is missing but when it tries and install, it reports that it fails. I have undated my bios, all drivers, I have uninstalled drivers and then rebooted with no luck.
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Mar 11, 2010
I got my new laptop today, and got rid of the installed Dell Crap and installed my Windows 7 Ultimate 64-bit.
Now under my Device Manager I've got two issues:
Base System
Base System
I contacted Dell, they said they won't support my laptop since I don't have their operating system on it. All I want to know is what drivers I need. I can't believe they couldn't let me know.
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May 20, 2009
I m keep getting Found New Hardware message when i m login to my computer. it says Windows needs to install driver software for your Bluetooth Peripheral Device. it tries to install by itself then askes me to insert the disk if i have one. i tried to keep the driver disk in but it can't help. where can i get this driver from. i also uninstalled and reinstalled but nothing helped me.
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Apr 7, 2013
When I run this utility it doesn't work. It acts like it's doing something but then it doesn't. What is the solution so I can use this tool?
I have an Inspiron 15R 5521.
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Aug 29, 2014
I'm using the W540 with an ultradock and external monitors. After upgrading my W540 to win8.1 64 bit, device manager is showing an unknown device. I'm not quite sure what it is, but almost everything seems to be working fine and Lenovo solution center isn't finding any driver updates.
I did notice that the solution center hardware scan did not test the video card memory and listed that test as N/A. Video and monitors seem to be working fine though and both nvidia and intel graphics show up in device manager.
Device manager lists the device in question as follows:
Device instance path: ROOTSYSTEM001
Hardware Ids: rootiwdbus
Device stack: DriverPnPManager
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Jan 17, 2014
I have just installed Windows 8.1 x64 on my Lenovo E330.
I downloaded drivers from the website, and installed all of them. But after that there's one device listed as Unknown in device manager, and I can't figure our which device it is.
Hardware ID is {48126E0D-4BDD-4D26-8A24-569C7AB522D6}SettingsDriver, so that doesn't identify the device.
Info from Solution Centre: Product: 3354AF7
How to identify what driver I missed to install
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Aug 4, 2014
I just bought a B590, model 20208, with, i3-3110m, 500GB HDD, GeForce 720M.I installed Win 7 64bits, but in Device Manager, before installing all the drivers appeared Other Devices an Unknown Device with thise details: code 28, Device type: Other devices; Location: on Microsoft ACPI-Compliant Embedded Controllert . After installing drivers, the problem persists.Another problem was with PCI express but resolved with Intel Management Engine Interface drivers.Other problem resolved was with the GeForce 720 M videocard; wasn't recognized but resolved with the last driver from GeForce site. the last problem remained it's The Unknown Devices.
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Sep 7, 2014
I have an HP Pavilion dv5-1183cl that has been upgraded from Windows Vista to Windows 7 Ultimate (32bit) and I have some issues.I have four errors showing up in my device manager, three Base System Device and one Unknown Device, and I don't know what they are or where to get the drivers (since I don't know what they are). Additionally, the battery will not charge (there does not appear to be anything wrong with it physically). I am wondering if the below errors are related to the battery issue. Below are the hardware IDs for each error entry.
Base System Device (PCI bus 6, device 0, function 1):
PCIVEN_197B&DEV_2382&SUBSYS_3603103C&REV_00PCIVEN_197B&DEV_2382
&SUBSYS_3603103CPCIVEN_197B&DEV_2382&CC_088000PCIVEN_197B&DEV_2382&CC_0880
[Code]....
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May 26, 2014
Recently I have purchased Compaq 15-a002tu Notebook. Initially bluetooth driver was not working. The driver was installed. Now the proble is, it the Deice Manager it is showing "Bluetooth Periphrals Driver not installed" where do I locate the driver. OS is Win 7 -64 Bits.
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Nov 2, 2014
I am using HP DV3 4305SE, after formatting my PC ibletooth headset unable to connect. Its showing " bluetooth peripheral device driver missing " message..
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Feb 6, 2013
I have a 2 year old inspiron 15 (M5030) running win 7 and have had 2 problems that keep coming up
1) I run the dell diagnostics in the Dell Support Center for my hd and it keeps coming up "targeted read test failed" how do i fix that
2) I keep getting the message "USB Device Not recognized" message pop up constantly especially when I'm using my laptop on my lap when I don't have anything attached to a USB port. How do I get that to stop popping up...
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Nov 29, 2013
I have a Dell Inspiron 3537 few weeks old. Originaly was Win8, but I update it to Win8.1.
After I registered laptop, next step was to partition my C: partition on two parts, partition C (OS), and D (Data). After that I successfully installed all programs I need. And after few days problems started with few BSoD. There are few problems and I will explain all of them.
My Dell checkup "Blue screen troubleshooter" reporting every few days one or more BSoD with explanation: "The unknown driver (C:Windows/system32/drivers/atikmdag.sys) appears to have caused a system crash. Complete the tasks below to prevent unexpected shutdowns in the future."
On same My Dell checkup I try to run "PC Checkup", and everything appear OK, no problems reported. Custom scan on only ATI video card (ATI Radeon HD8850), and result is "Passed".I also run build in DELL diagnostics (Boot menu) and there was no errors, and also Dell online diagnostics and everything was fine.
I try to install new driver from DELL website (AMD Radeon HD 8850M driver 13.151.0.0), but during installation, screen blinked few times and then went off. I thought that this is OK since video driver was installing. I left Laptop for one hour to "finish installation" but noting happened. I turned off laptop by pressing ON/OFF button for 5 sec, but after that laptop don't want to restart. Here I noticed other problem I will share with you in the moment. Fortunately, I installed Acronis True Image 2014 so I was able to restore a system. BTW, same driver version was already installed acording to "MSINFO32).
Now, my system is running, I can still see BSoD warning in My Dell Checkup, but actually I don't actually see this BSoD. Strange. If I right click on desktop and then click on "Graphics Property" or "Configure switchable graphics" I get this warning:
Second problem. During my laptop beforehand explained "BLACKOUT", I tried to use Windows Recovery. I tried "Refresh" and "Reinstall" and both times I got message:
"Could not find the recovery environment. Insert your Windows installation or recovery media, and restart your PC with the media".
If I try to use "Dell Backup and Recovery", I got message:
"Dell Backup and Recovery has not been able to detect the recovery Partition on this computer. It may be missing or corrupted. To recover your computer to the original factory state and restore the Recovery partition, please use your System Recovery Disc." etc...etc...
I don't have any of this discs coz OS was preinstaled. So, basically I can't use any facilities to recover my laptop because I don't have factory recovery media or recovery disc. Fortunately I'm using Acronis, but that's not a point. I want something to recover my system to original, factory state.
Actually, Windows Restore facilities are OK and I can restore to some point I created.
BTW, my hard drive is partitioned on 7 partitions. Originally there were 6 partitions with huge C: partition. I split this one on two.
And also, since this BSoD is likely caused by video driver, how can I safely update this driver. As explained before, after first try I had disaster. Can I try to install new driver for AMD Radeon HD 8850M from ATI site?
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Apr 4, 2013
i have dell inspiron 14z model5423,it's Bluetooth has not been connected to other device.
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Oct 27, 2013
My bluetooth is not working it is not detecting any device or any other device is not detecting my laptop's bluetooth.
Here I have attached picture
My System is Windows 7 64bit home basic
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Sep 7, 2014
I own a Inspiron 3521, and about 6 months after I bought the system my Bluetooth stopped working, I search for devices, and the only device that shows up is my LGP-769 cell phone, and none of my Bluetooth headsets or other audio devices. However after pairing I cannot establish any kind of connection with the device. My Bluetooth icon still appears in the system tray but the settings will not open, even in the Device Manager the phone reads as a normal Bluetooth device. I've tried updating the drivers, but whenever I try to install a new driver it says that the OS is not compatible, even though it is for Windows 8 64-bit, and from the Dell website. I have searched every form and looked into every possible system setting, and no one seems to be having luck finding a solution to the issue, none of my previous Dell systems have done this.
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Feb 3, 2013
Computer blue screen error
Driver Power State Failure
0x0000009F
(0x0000000000000003, 0xFFFFFA80070C7060, 0xFFFFF800004883308, 0xFFFFFA80147F44F07)
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Aug 22, 2011
Recently I got my new inspiron n5110. after i had installed OS, i installed drivers, with bluetooth driver amongst them. I managed to make everything work just fine, except bluetooth radio. I downloaded original driver from Dell support page and installed it, but device manager shows "Generic bluetooth device" with a little yellow exclamation mark. when i go to the properties of the device, it says "Windows has stopped this device because it has reported problems. (Code 43)". i tried a lots of things but none worked. then finally i tried to uninstall driver, and found out that uninstaller throws error: "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." i'm running win7 enterprise x64 ....
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Mar 18, 2013
Bluetooth not working on my new Inspiron 15 3521. System config - Windows 7 64bit.
I have updated driver from Dell support but still having same problem. It goes in searching mode and nothing further. Unable to detect the laptop from bluetooth device (phone).
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Dec 28, 2008
I just finished doing a clean install of Vista SP1 on my new Studio 1537. Everything has gone well, however when I checked Device Manager I have one device with an exclamation mark next to it. When I clicked on the unknown device properties it tells me that it is "Intel(R) ICH9M LPC Interface Controller - 2919" I've looked all over Dell's Driver and Download site and I can't find the driver for this device nor do I know what category I should look under. When I contacted Dell's support they wanted me to unistall the device and overwrite my current BIOS version, A07, with an older version, A05. I decided that wasn't the best way so I thought I'd ask here hoping someone could help. After my install I loaded the drivers in the following order per Dell's directions: Notebook System Software, Chipset, Audio, Video, NIC Card, Dell Quickset, Wireless NIC, Touchpad. I didn't download and install the SATA drivers from Dell's website because my drive model isn't one of the ones listed for use with the driver. My drive is listed as a ST9320320AS. I'd appreciate any help someone can offer.
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Feb 27, 2013
I've got a XPS 15 (L511Z) which recently stopped charging the battery. It says plugged in but not charging when I hover the mouse over the battery icon. Luckily I've got an extended warranty and on contacting Dell they sent out a new charger. I plugged that in and the same result. In fact now when I boot the laptop it gives me an "The AC adapter plugged in cannot be determined" message.
Dell then asked me to buy a new battery since batteries are not covered in the warranty. Did that but still no luck. Am thinking that the original battery was ok to begin with anyway! Dell then asked me to update the BIOS but when I tried to with the update they gave me it failed, saying incompatible with the current hardware.
I then ran the DELL Support Center utility which identified another BIOS update which updated successfully but then I noticed that it changed the Product to L501X now. The charging issue still persists though.I've sent a response back to Dell but based on what I've been reading on the forums it looks like the motherboard would have to be replaced.
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Feb 19, 2010
i have a VGN-SZ4MN with Win7 installed.
I had this problem for a long time but when I bought an SZ off ebay,
i replaced the USB board and the USB ribbon hoping it would solve my USB problem, and it hasnt
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Jul 28, 2009
after i did clean install my os, i got a driver call unknown device..i install all the driver even gpu and intel chip.. it still having this problem. i use the online dirver updated but nothing found... then i use Hp.com online chat and ask them the problem but they couldn't give me an answer. now i am hopping you guy will know...
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Aug 1, 2014
After installing Wind8.1 my Hp 250 G2 (FOY89EA#ABE) lost the PCI device and when I connect to HDMI or VGA, no picture is produced on the TV. How can I solve this problem?
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