Dell Inspiron 3537 :: Unknown Driver Appears To Have Caused System Crash
Nov 29, 2013
I have a Dell Inspiron 3537 few weeks old. Originaly was Win8, but I update it to Win8.1.
After I registered laptop, next step was to partition my C: partition on two parts, partition C (OS), and D (Data). After that I successfully installed all programs I need. And after few days problems started with few BSoD. There are few problems and I will explain all of them.
My Dell checkup "Blue screen troubleshooter" reporting every few days one or more BSoD with explanation: "The unknown driver (C:Windows/system32/drivers/atikmdag.sys) appears to have caused a system crash. Complete the tasks below to prevent unexpected shutdowns in the future."
On same My Dell checkup I try to run "PC Checkup", and everything appear OK, no problems reported. Custom scan on only ATI video card (ATI Radeon HD8850), and result is "Passed".I also run build in DELL diagnostics (Boot menu) and there was no errors, and also Dell online diagnostics and everything was fine.
I try to install new driver from DELL website (AMD Radeon HD 8850M driver 13.151.0.0), but during installation, screen blinked few times and then went off. I thought that this is OK since video driver was installing. I left Laptop for one hour to "finish installation" but noting happened. I turned off laptop by pressing ON/OFF button for 5 sec, but after that laptop don't want to restart. Here I noticed other problem I will share with you in the moment. Fortunately, I installed Acronis True Image 2014 so I was able to restore a system. BTW, same driver version was already installed acording to "MSINFO32).
Now, my system is running, I can still see BSoD warning in My Dell Checkup, but actually I don't actually see this BSoD. Strange. If I right click on desktop and then click on "Graphics Property" or "Configure switchable graphics" I get this warning:
Second problem. During my laptop beforehand explained "BLACKOUT", I tried to use Windows Recovery. I tried "Refresh" and "Reinstall" and both times I got message:
"Could not find the recovery environment. Insert your Windows installation or recovery media, and restart your PC with the media".
If I try to use "Dell Backup and Recovery", I got message:
"Dell Backup and Recovery has not been able to detect the recovery Partition on this computer. It may be missing or corrupted. To recover your computer to the original factory state and restore the Recovery partition, please use your System Recovery Disc." etc...etc...
I don't have any of this discs coz OS was preinstaled. So, basically I can't use any facilities to recover my laptop because I don't have factory recovery media or recovery disc. Fortunately I'm using Acronis, but that's not a point. I want something to recover my system to original, factory state.
Actually, Windows Restore facilities are OK and I can restore to some point I created.
BTW, my hard drive is partitioned on 7 partitions. Originally there were 6 partitions with huge C: partition. I split this one on two.
And also, since this BSoD is likely caused by video driver, how can I safely update this driver. As explained before, after first try I had disaster. Can I try to install new driver for AMD Radeon HD 8850M from ATI site?
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Sep 11, 2013
I Have purchased a Dell Inspiron 15 3537. I installed windows 7 64 bit. I cant find the drivers for the wifi n/w card.I tried installing the windows 8 wifi driver for this model but its not working.
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Oct 11, 2014
When I'm installing wifi driver a blue screen appears and system restart automatically
I have HP 15-R007TX
Product :- G8D31PA#ACJ
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Feb 17, 2013
recently purchased a Inspiron 15R 5521 from Dell Australia and took me a few weeks to install and setup the the system the way I want.
Today, I tried to enable bluetooth but the slider won't move to On mode, so I checked Device Manager and Bluetooth device was labeled as Unknown device.
So I checked my service tag numbered driver updates and there's a Intel Centrino Advance-N 2230 15.5.6.48 A02 driver update, so tried updating to that driver. But it returned device not configured correctly and prompting me to reinstall driver. Reinstalling driver fails with code 1 error.
Maybe something physically wrong with the Bluetooth side of the hardware ??? Anyway to confirm such without doing a full factory image restore as it took ages for me to setup the system the way I want !
I've tried, uninstalling the bluetooth device from device manager and restarting Win 8 and reinstalling device via hardware change detection Tried uninstalling Centrino driver and installing previous version of the driver
below are screenshots of what I see
My service tagged list of drivers showing Centrino Advance-N 2230 15.5.6.48 A02 driver
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Feb 17, 2013
My laptop is Dell Studio 1558 with Windows 7 as the OS. The issue is that now when i try to turn on the Laptop, its go'n to "Windows Error Recovery" with following options to enter:
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and
"Start windows Normally"
I tried both the option at two different times but its not fixing the error or starting windows normally and its stuck at "Starting Windows" screen. Then I tried to use F12 - Boot option- Diagnostics for which I am getting the following errors:
"Error code 0142Msg: Error Code:200-0142Msg: Hard Drive 0 - self test unsuccessfulStatus:79"
Now when i try the same option [F12 - Boot option- Diagnostics]"Error code 0146Msg: Error Code:200-0146Msg: Hard Drive 0 - self test log contains previous error(s)What should I do to resolve this issue?
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I am sending this message from the same computer. My built in speakers are not functioning . However when I connect an external speaker with a USB connection, its working perfectly well. I can watch videos and play music. I checked and it appears that there is no sound device installed.
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Aug 11, 2009
On a clean install of Windows 7 x64 RTM the latest driver available from Dell support (v6.10.0.6162, A14) seems to crash at random intervals. Only a reboot fixes the problem. It makes running the IDT drivers almost impossible but there are some features such as analogue 5.1 which I can't do without.
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Mar 15, 2013
I have a Dell Studio 1735 and the battery won't charge and getting and error messge "Please connect a Dell 90W AC adapter or higher for best system operation". I have purchase a new Dell battery and Dell AC adapter and still have the same problem.
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Nov 27, 2014
Do new Dell laptops like mine (Inspiron 3537) support booting from SD card? I don't have one at hand to test it, but I would like that feature.
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Nov 27, 2014
When I bought my Inspiron 3537 it came with Ubuntu, for business reasons I needed Windows, so I removed Ubuntu and installed Windows 8.1.
Now, I'm considering switching MBR to GPT, I'm 99% sure that my pc supports UEFI and that it will work fine. In order to do that I must clean my whole hdd, that's not really problem because I have backup. What bothers me is this.
There were few extra partitions on my HDD, 350 (empty) partition with no label (it's not windows system reserved) , 3GB partition with label OS. They were put there by Dell.
Now, considering that I have to Clean my hard disk using Diskpart, and this partitions will be removed, will I lose something? Some BIOS functionality or something like that? Is it safe to just wipe them out?
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Oct 13, 2014
I have no usb boot option and i cant seem to enable it no matter what i change.
Also the laptop has Linux on it that i cant seem to boot either,all i get after the format that i did at the partition that had windows is a syslinux blackscreen.
Let me note that i had the usb option pre-bios update.I updated bios because i could not install wifi and bluetooth drivers.
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Dec 8, 2014
I just got a brand new Inspiron 15 (3537, mid-2013) about a month ago. Problem is, the touch screen has not been working ever since I got it. Are there different variations of the Inspiron 3537 or is mine just malfunctioning?
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Nov 29, 2014
I am facing the same with my Inspiron 3537 webcam, have done fair bit of reading and tried all solutions provided but none worked.
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Jan 14, 2015
I Cant restore my Inspiron 15 3537 , missing restore disc... what should I do?
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Nov 23, 2014
I have a problem with my touchpad. Sometimes everything is ok, but0 especially when I put my laptop into sleep and then power it on some functions doesn't work properly eg. the two finger scrolling.I've found is to restart my computer which is annoying.
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Jan 14, 2014
who came across with slow start up and sleep issues in windows 8.1. ( Dell Inspiron 15-3537).I recently upgraded from windows 8 to 8.1. After installing all the drivers found that fast start up not working and laptop does not awake from "sleep" state.
Actually reinstalling the Intel Video driver solved the problem. When I was going to install video driver, it was said that a newer version is already installed. However neglected that and downgraded the video driver. that 8.1 is faster than 8.you install the latest driver given in dell website.
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Dec 4, 2013
I have an issue with my Inspiron 3537 running windows 8.1 Pro.
My laptop is not discovering any Bluetooth devices and cannot be discovered from them either.
I have installed the latest drivers Dell Wireless 1705 WiFi + Bluetooth Driver and I updated the BIOS but the problem remains.
Here is a screenshot of the device manager, don't know if any other details needed ...
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Jun 18, 2014
I am using ProBook 4530s. Last year I have installed Microsoft Home Professional 64 bit. Yesterday, I delete the partition of my linux system and after that I am getting the following error;
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grub rescue>
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Jan 9, 2014
I just bought my new laptop. I have it for around 10 days. Everything was ok at first but after 3-4 days I decided to update to Windows 8.1. After that the laptop never wakes up after going to sleep no matter what I do.
It seems that others have the same issue. I tried uninstalling and reinstalling both display drivers, I removed a bluetooth device that had an error with 8.1 but I couldn't resolve the wakeup problem. I ran the power troubleshooter, nothing. Hybrid sleep in advanced power settings was already off.
It's really frustrating to have to do a hard reset everytime
My machine is an Inspiron 15 3537, i7 4500U, AMD 8850M, 8GB RAM, 1TB HD.
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Dec 16, 2014
I bought a Dell Inspiron 15r 3537 five or so months ago. I haven't had many problems with it but just today, I have run into a few issues, wont load up, the power light flashes for a split second then nothing which seemed to resolve it's self after I ran a systems diagnostics (which everything was running fine and I received no error codes). I left it alone for a few hours and then when I started it back it up....nothing. It isn't taking charge though the charger is still showing a green light on it. I've taken the battery out and held down the button for 15-30-45 seconds all with no result.
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Jan 8, 2015
I have been running in to an issue lately with a Latitude E5540 laptop.
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In my device manager it says that I have an unknown device and there is the warning symbol next to it. When I go to update the drivers it says that it can't find any drivers (I am connected to the Internet). I looked at the hardware ID and noticed that it was APCISMO8810, I then proceeded to research the driver, which I found was the ST Microelectronics Free Fall Sensor Driver. I also know what it's primary function is.
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Jul 14, 2013
I bought a manufacturer refurbished Inspiron 5720, i7 3612QM, 8GB RAM. The BIOS is currently A12. When I received it, it had a bad hard drive. Dell sent me a new hard drive under warranty, but it was blank and I had to use a recover CD to reinstall Windows 7 Home Premium 64-bit. I have installed every recommended and updated driver for all of my hardware components. But, everytime I install the HD 4000 drivers, the system starts to freeze up.
The system runs fine with the Standard VGA driver, but I can't run anything that requires better graphics. I have tried installing every version and they all cause the system to freeze. Sometimes it freezes during the boot up and sometimes it will run for up to 2 minutes before freezing. And by freezing, I mean that it just stops working. Sometime if I let it just sit and wait, it will shut off automatically. Other times, it just stays frozen for hours and I have to hold down the Power button to turn it off. When it restarts, it boots to the Safe Mode option screen. I then have to boot to safe mode and restore the system to a previous recovery state.
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Jan 3, 2010
I have a Pavilion dv9730 nr laptop and installed Win 7 Pro. In my Device Hardware there are 2 unknown icons?
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Location: PCI bus 7, device 9, function 2
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2nd:
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Nov 7, 2009
had a pre-installed vista on my 6680ej and everything was fine, till i upgraded to windows 7. now i have an unknown device in device manager called Intel(R) ICH8M LPC Interface Controller - 2815 and i can't seem to find drivers for it.
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Dec 5, 2014
I have a Inspiron 15 3537 laptop and I noticed that I can hear a high pitched noise where the Memory/hard drive are located. That noise is louder when I put the battery mode on "battery saving", but I still can hear that noise when the battery mode is set to other mode than that. Please note that I switched my hard drive with a SSD, because I thought that it come from here.
My laptop is still on warranty, I bought it recently (July 2014)
I know that there are posts with this issus, but I haven't found a solution yet.
Also, on an other subjet, is it normal that my battery already lost 10% of its capacity after only 5 month of use?
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My daughter's Acer is 2.5 years old and it's running Windows 7. She recently rebooted it last week for a Windows Update and since then it starts up but hangs, with the hard drive light blinking slowly. I ran it in Safe Mode and it gets through CLASSPNP.SYS then hangs. According to articles this is usually a hardware problem. The only option I have with this OS is to bring up the Command Prompt. I've tried System File Checker - no go. System Repair comes back with unknown error and what looks like a bad Driver.
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I have sent the screenshot of my "Device manager" ....
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Dec 20, 2014
My dell inspiron 3537 has been showing this problem. When i press the power button on, the display remains black though the fan and dvd writer works . this is followed by 7 beeps . The First beep is loud and remaining 6 are short beeps. Beeping repeats untill i press the power button. My laptop is only around 6 months old.
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