Dell Inspiron 7720 :: Can't Boot After Bios Update Failure
Feb 22, 2013
I have an Inspiron 17R SE 7720 running Windows 7 64-bit Pro which has been working fine, but I was thinking about getting an mSata flash drive to cache the hard disk, and reading on this forum discovered that my A01 bios version wasn't up to the job, so tried to update the bios tonight.
I downloaded the 7720A12.exe from the Dell site but wanted to backup my bios first. Again searching this forum, I saw a post that said there was a backup option when running the exe. Wrong.
Running it from within windows it immediately said it was going to reboot (I wasn't given an option!). My laptop powered down as if doing a restart, but immediately hung.
There was nothing but blackness on the screen, no text, no beeps. It appeared to be stuck in a boot cycle, as the screen back light was coming on, and off, and on, and off etc, for 10 minutes straight.
I powered down and powered up and I get the dell logo and can enter the bios setup, but after that, no matter what I do, I get a dos based "BOOT MENU" with just these options on:
Network Boot <- does nothing except messes up the display of this menu Setup <- loads the bios settings Diagnostics <- runs a diagnostic program which tests the hardware and reports all tests pass Change boot mode setting <- does nothing except messes up the display of this menu
I can't get passed this menu.
I've tried booting from a DVD - both a Windows 7 installation disk, and the Dell recovery DVD I created when I first got the laptop, neither DVD boots, and apart from buzzing the DVD drive, don't have any effect at all.
Both disks have been tested in another Inspiron laptop I have, and I also set the boot priority order in the bios so that DVD is the first item in the list.
I've also tried a bootable USB stick, but no joy there either. The light on the stick shows it's being accessed, but I still end up at the Boot Menu above.
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Mar 26, 2014
After the latest system update from Lenovo System update, my laptop T530 doesn't do a successful cold boot. A warm successive boot (with interruptible boot screen) works fine.
But cold boot always fails and the system powers down in less than 5s. This is seen after the BIOS updated to 2.59.1.12. restore to older version of BIOS(downgrade it)?
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Dec 2, 2013
I was performing a BIOS update on Dell Inspiron N5110 to Latest bios version, when the laptop became inactive plus the fan started to run at full speed. i could not even switch off the machine by pressing the power button. At the end i had to pull out AC cord and battery.Now its dead(No activity at all). how can i restore bios???
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Mar 7, 2013
My dell ispirion n5110 doesn't restart after bios update while updating bios my laptop freeze and show nothing only power lamp is on
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Oct 18, 2014
I've had this laptop for 2-3 years and It had a motherboard issue within the first month of getting it, I got a new motherboard and all was dandy, but now there is apparently a system timer failure. The only thing plugged in to it is my charger and the last time I used it I didn't even have internet I just watched a few shows that I had on it and then I closed it when it was running out of power. When I hit the power button it seems like its going to start, and the buttons on it light up and then it starts to beep four times then a break then repeated four times. Nothing appears on the screen.
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Nov 17, 2008
I upgraded to 4 gb and the Bios was only showing 3gb/Vista 4gb.
I updated the BIOS via bootable DOS Fdd after reading things here and knowning that it was not possible via x64 Vista.
Update finished and notebook shutdown, not restart.
Now it will not turn on.
No lights with power adapter or battery.
I have tried the "crisis" disk method. holding fn+esc.
Tried power in and holding Insert.
I've tried with and with out battery/power adapter.
Opened and bridged the clear-cmos for 30 seconds.
Reseated RAM and CPU.
Tried all of this with 1gb, 2gb 3gb and 4gb.
but alas she is still in a coma.......
I have tried Acer support for help but they want it sent to them, I want to avoid this if I can.
Can a failed BIOS really kill a notebook?
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Mar 10, 2009
I upgraded my RAM to 4gb and installed Vista x64 Home Premium. the system was only showing 3gb on start up so I updated BIOS to 3.50 via DOS as it can not be done inside Vista x64.
Bios update completed and notebook shutdown.
Now no power in notebook.
No lights on when connected via Power adapter or battery.
system will not turn on.
Downloaded and tried the crisis disk to reset the BIOS and still nothing.
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Oct 26, 2009
Hp update popped up on my DV5t-1000 and asked me if I want to update the bios version. I downloaded it, but while the installation an error occurred and it dumped all the memory to the hard drive. After a restart, it does not even show the hp logo only a black screen. All the led lights are on not blinking.
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Sep 1, 2009
I have an Acer Aspire 5100
AMD Turion 64x2 Mobile Technology TL-56, 1.8 GHZ
Radeon Xpress 1100 hyperMemory
1 GB DDr2
It has vista home premium preinstalled. Lately I installed Xp on it (Ive done it many times before because its faster) The only thing is that with Xp it shutsdown after some time, 'cuase of the heat. So I thought I'll update the BIOS. It went well but then IT shutsdown! I was afraid of this but it happened. Now my Lap won't boot, nothing comes up, not even a sound! The only thing that work is the dvd driver. The fan goes like it would boot but nothing. I tried to flash it via usb but didn't read the usb.
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Oct 5, 2014
I have an HP Pavilion dv6700
P/N: FK125EA#B1A
Service Tag: dv6880ev
BTW I downloaded the bios of dv6880ev. Why the heck is the laptop model dv6700 and service tag is dv6880ev?!!?!
I start the laptop up and it freezes at the HP logo screen. Only the ESC key works (Press <ESC> to enable startup message) if i press it fast enough and if i push the F10(BIOS SETUP) key it just hangs at "Please Wait"
Laptop Drivers Link
How it started: I updated the bios of my Laptop from Version F.57 to F.58(Latest). After the laptop shutdown, I immediatly turned it back on. Maybe its because i didn't give it a few seconds to power on by itself?
What I already tried:
-Removing CMOS, ram, HDD wait half an hour and power on again.
-This guide which does not work because HDD is formatted: Recovering the notebook BIOS using a key press combination
-The Phoenix tool procedure found here
How to use the HP BIOS update (uefi) utility
What I want to try but don't know how!
-Creating a new partition on the hard disk(HP_TOOLS) to trick the system that I have the old BIOS and maybe recover using the WIN+B combination?
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Sep 1, 2008
Im using Acer Aspire 4520. Now my laptop have dead because im update the BIOS firmware on windows vista platform. On 8% progress its 'hang' now i'm can using my laptop.
the many solution i have try on this forum. not done.
FYI on my procedure
1- Run the Phoenix Crisis Disk -> Format the floppy procedure.
2- Open the Acer BIOS from website -> I get the Z03_3626.wph file then rename to bios.wph
3- Copy the bios.wph to Floppy drive
4- Insert the USB floppy to my laptop then remove the battery, hold the FN + ESC button, plug in power then press power button
5- I hear the floppy drive reading on 3minutes then after 3minutes the floopy drive stop and i release the holding FN + ESC button
6- waiting about 20 minutes nothing happen.
so what i want to do...? i think this is right procedure because it reading the floopy drive long about 3minutes. If i try burn the CD procedure nothing happen (can read), then try rename to .fd it not read.
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Nov 9, 2011
I have a dv7-3021ea that will not switch on after an hp update for the BIOS applied and failed.
When powered on, there is the two blinks from LEDs indicating BIOS corruption.
I have tried the WIN-B BIOS recovery but the laptop has a quick think, then powers off and reboots to two blinks so I assume the HP_TOOLS partition is not working.
I have downloaded the BIOS updates from hp support, both f.13 and f.12 versions but when I attempt to run these on another computer (to try and create a BIOS USB stick), I get the error "InsydeFlash can not load the driver. Please close all applications. If you are running this utility in Windows 7, please run as an administrator". I have closed all apps, am using Win7 and have run as admin, is this because the computer I am running on is not a dv7-3021ea? If so, how do I proceed to create the USB recovery media?
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Jan 7, 2013
I purchased my laptop a little over 2 weeks ago. After the first week I noticed that when I turn it on the dell logo will come on and then immediately go to a black screen. At that point I have to power off the back on and it boots normally. I flashed the BIOS to the A11 update but the didn't fix the issue.
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Jan 31, 2013
Brand new Dell Inspiron 17R SE has started to switch off in a few seconds after I hit the start button. I tried going into setup using the F2 key and just doing that and exiting without saving allowed me to restart yesterday. Today, that didn't work. I had to go to Boot Options F12 and I tried randomly changing secure boot to ON and then exiting by discarding changes. That worked. I don't want to be doing this everyday.
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Dec 13, 2013
I get the error in the Title after i tried to flash the latest BIOS update for the Z510. I can press ok and then get into the boot manager but i cant choose anything there. Also I cant boot from a Disk with e.g. XP on it.
I also tried the Inside BIOS crisis mode (fn+r) with the BIOS file on my USB drive but it doesn't work and tries to access the file on the USB drive but boots normally instead to the error again. (Couldn't try it with removed battery as I have to remove the whole back to remove the battery on the Z510).
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Jan 11, 2015
Dell Inspiron 7720 (17R SE) approx 2 years old, just started having problems about a week ago when turning on the computer. LEDs flash and dell quickset buttons light up; but then process just dies, screen is black and only the LEDs by the power symbol and on power buttons are lit, never reaches the Dell logo screen, no fan sounds or anything.
At first, hitting the power button to turn off then back on and the second time the boot process would work. Then it failed to do that, so I had to remove the battery, pull the power cord and hold the power button down for 30 sec's, and then it would boot normal. Now even that does not work, just have to keep powering down and re-powering and after a random number of times, 10-30 it finally boots normal, every once in while it will work first try. It seems to be getting worse.
I have used the Dell Diagnostic on boot (though it took many tries to get into the ePSA, that did not detect any problems. When I use the Dell Support Advanced, no problems detected, and I specifically rand the Motherboard (which included CMOS test) and those did not find any problems.
If I put the computer in sleep, it comes back fine. It is only when I shut down, laptop just will not boot until I hit power on (fail) / power off repeatedly until finally, as if by luck it works fine.
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Feb 15, 2013
I have just purchased a Dell Inspiron 17R Special Edition 7720. It came with a preinstalled Windows 8 (so 64-bit and mandatory UEFI boot). I want to use Linux (more specifically, Archlinux) for work and Windows for games, so dual boot is needed.
I almost completed the Linux installation except for the bootloader: I need to boot Linux from UEFI and didn't manage to do it so far. Here is what I did after I received the PC:
-Disabled Secure Boot; updated BIOS to version A12
-Resized the main Windows partition and created a few partitions for Linux;
-Switched to legacy boot mode and managed to boot a MBR-bootable Arch linux installation USB drive;
-Installed most of the system switched back to UEFI boot mode, Secure Boot off.
At this time I needed to boot the kernel from UEFI for the bootloader installation program to have mandatory access to the EFI environment variables. So I created an UEFI-bootable Archlinux installation USB drive (with a FAT partition) but so far I couldn't manage to successfully boot this drive from UEFI instead of Windows 8.
I think I really tried every single combination, such as:
different USB ports; different boot entries created with F2 boot setup, with different parameters; different orders for the boot entries; hit my boot entries directly within F12 boot menu.
No matter what, in UEFI mode the system always boots the Windows partition.
Also, I could not find any relevant manual or software documentation about the A12 BIOS on the Dell site, did I miss something?
The solution that the user described in this thread to UEFI-boot to a DVD did not work for me with a USB drive.
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Feb 7, 2013
I've been expecting a problem recently; when I turn off/restart my Inspiron 7720 and I press F2 to load the BIOS, I notice the bar fills but it continues and loads windows normally. I tried updating the BIOS from A10 to the newest A12. If i press F12 for boot options it works fine, it's only when I press F2 for the BIOS.
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Oct 16, 2012
I purchased a Dell 7720 (contains 2 1TB HDD's) after speaking to Dell technical support who reassured me that when I install an mSATA drive, it is possible to install the OS on the drive and use it as the primary boot device.
So I received my 7720, plugged in the mSATA drive and cloned the OS partition to the drive. When I restarted the machine, behold... it is not in the list of bootable drives, however it has been recognized as an mSATA drive. After messing around with the BIOS for 30 minutes, I am unable to get it to be a bootable device.
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Feb 22, 2013
I bought a recent Inspiron 7720 laptop, with Win8 pre-installed. It seemed to be installing some updates, when it shut down(with them having installed only 35%). When I attempt to power on, it passed the Dell logo screen, then sticks FOREVER (doesnt load the w8OS apparently). I tried the battery out-in trick - doesn't work.
If I press F2, it guides me to BIOS (Phoenix A10) Disabling secure boot and starting Legacy mode has NO IMPACT WHATSOEVER, exactly the smae startup issues but without the "F12 Boot Option)
If I press F12 during logo screen, it takes me to "F12 Boot Options", which is a black screen with an empty progress bar in the middle(apparently this should have the option to run a PSA diagnostic but it DOESNT SHOW ANYTHING!)....
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Mar 17, 2013
I have a dell 7720 laptop, which I would like the Windows 7 install on a SSD msata. I set UEFI, everything is OK, it loads the installer, run the install halfway, and it's the first reboot, the BIOS can not find the half-installed Windows, and start over again ... I have tried everything, I have the BIOS is re-installed. Windows 8 is also doing the same.
The funny part about it the same way I did two months ago and everything was fine, the machine worked, I just wanted to make Windows 7 the next and 8 easyBCD replaced with the sequence, and then he died doing it every since.
Maybe this program (easyBCD) I reached into the BIOS to do a bios update bios reset and not restore? If you do not install uefi, but then a traditional HDD for no reason, and the SSD is not uefi does not work.
I think the BIOS is going to be something, because I see the following installation to set up the UEFI, and partition, but the BIOS does not recognize (ran half the installation and over again to start because UEFI boot is not displayed you installed.) If you set it that boot device is added, it will print that you can not find a file system, but if I turn off the traditional boot then you will find the first installed unfinished Windows, you add the boot list, and then I went to the BIOS settings, restart, and again, you do not see your operating system. (none of what I just set it boot list)....
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Dec 4, 2014
My mums computer has ended up in a Black screen "Preparing automatic repair" loop and therefore will not boot :(
None of the repair options work from the boot options etc, so I need the OEM win 8.0 installation disk, so that I can at least boot to safe mode and maybe correct from there once out of the boot loop.
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Sep 28, 2014
I just bought Z50-75 with AMD FX7500, 8GB Ram and FreeDOS. I installed Windows 8.1 Pro, and they pulled some drivers during the installation, and I went to Lenovo sight and downloaded all the rest (graphics, camera, etc.), after each installation the computer restarted normally and all was O.K. The last drivers that I saw on the site were BIOS drivers, and I downloaded those to and it started the installation after which it said:"The system will now restart for changes to make effect", and it did, but, it would not boot up after that, all it did was show me this on the screen:
And I tried both of the options (the second one with the Windows CD inside), but it just stays where it is, no effect.
I can enter the bios and change the settings, but none of them seem to work because this is the maximum where it will go, the only difference is when I change from AHCI to Compatible mode, it restarts and than I have a blank screen, I have to use the One button Recovery to get back to this one from the picture above...
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Apr 14, 2013
My husband came home from work saying his laptop doesn't work, being the naturally skeptical wife, I tried to boot it up, thinking I'll f10 (Well, f12 - turns out) the problem away. If that worked, we wouldn't be here. Anyway. 9_9
The laptop turns on without a problem, and presents me with the Dell loading screen. The loading bar is present, but nothing is actually 'loading'. There are two options in the lower right hand corner, "F2 - Setup" and "F12 Boot Options". If I turn the laptop on and press one of these buttons really quick (within a second), then that option will be highlighted, but nothing more occurs. I've tried this for both F2 and F12.
I've tried:
-Boot Options - fails to load the options screen
-Setup - fails to load the setup screen
-Turning the power off and holding the button down.
-PSA ... Pre-startup Analytics...? Didn't work. Spent 5 minutes tapping F12 once a second.
-All of the above with and without the AC adapter in.
-Taking the battery out (Oi, that was fun.) and plugging it back in.
None of these yielded different results.
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Apr 26, 2013
I just did a BIOS update the other day. No idea what version it is. When I booted it said it "detection error on HDD...". I have since reset the BIOS options to default, and now it boots to a DOS-like boot screen that shows the ATA HDD0 drive. But selecting it and hitting enter just flashes the screen and nothing happens.
When I attach a USB thumb drive with Linux, it shows up in the options on the DOS-like boot screen, but selecting it won't boot from it.The laptop is now totally uselss and I'm losing days of time and it's a major problem.
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Nov 29, 2014
I updated my Acer Aspire 4752g's BIOS to use the BIOS_Acer_2.10_Windows.zip in the BIOS downloads in the Acer site and when my laptop rebooted it was stuck in a black screen. I've tried doing the FN+ESC and tried all the BIOS downloads in the Acer site but it still did not work.
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Jan 19, 2015
A friend ask me to upgrade her G70-460US Notebook PC to Win 8.1 from Vista. The bios doesn't have a secure boot option and when checking HP the update for this machine doesn't show it either. It this notebook to old to update to Win 8.1? If not where do I find the Bios upgrade with the Secure Boot option?
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Dec 4, 2014
I wanted to do a fresh install but my restore files are in Windows 8 and I wanted 8.1. I used my 8.1 pro disk and created a bootable media for installing using USB. I had to go into the BIOS and change it to legacy before it would see the USB drive. Went ahead and deleted all the partitions then created a single new one for windows. The installation worked flawlessly then I went ahead with the driver installs.
The very first driver was the firmware update. The system updated the firmware without any issues but once it rebooted I only receive the following message "Default Boot Device Missing or Boot Failed. Insert recovery Media or hit any key. The select 'boot manager" to chose a new boot device or to boot to recovery media. When I go hit any key it leaves me with no boot options probably due to them being legacy options. I've tried F2 on startup to get into the bios and change it back to legacy but this never works.. I have also tried F12 trying to get it to let me select the startup drive.
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Apr 15, 2014
I just updated my bios on my Z510, and now the only boot options i have is network boot, something that i don't use. I used the bios update tool that Lenovo is distributing from the drivers page for my PC.
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Feb 24, 2014
After updating to brand new BIOS from Jan. 19th I cannot boot anymore into Windows 8.1 - always get INACCESSIBLE_BOOT_DEVICE. Tried to repair using a Windows 8.1 USB Stick, no success. Even downgrading to 1.08 did not work as well!
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