Dell Inspiron 17R SE 7720 :: Doesn't Boot - Incomplete Installation Of Win 8 Updates
Feb 22, 2013
I bought a recent Inspiron 7720 laptop, with Win8 pre-installed. It seemed to be installing some updates, when it shut down(with them having installed only 35%). When I attempt to power on, it passed the Dell logo screen, then sticks FOREVER (doesnt load the w8OS apparently). I tried the battery out-in trick - doesn't work.
If I press F2, it guides me to BIOS (Phoenix A10) Disabling secure boot and starting Legacy mode has NO IMPACT WHATSOEVER, exactly the smae startup issues but without the "F12 Boot Option)
If I press F12 during logo screen, it takes me to "F12 Boot Options", which is a black screen with an empty progress bar in the middle(apparently this should have the option to run a PSA diagnostic but it DOESNT SHOW ANYTHING!)....
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Mar 3, 2013
When I turn my Dell Inspiron 7720 on, integrated webcam often does not work. Camera app in Windows 8 shows "there's a problem with a camera", other apps also show error messages or just a black screen.
After several resets the camera may start to work properly till the next reset. The camera is always shown in the Device Manager without errors and in the USBView I see that at least USB descriptors are correct. Moreover, after several disable/enable cycles in device manager the camera may start to work.
I've created two HDD partitions and installed Windows 7 Pro and Windows 8 Pro (both from original ISO files downloaded from MSDN). On clear Win 8 the camera shows the same problem, but on Win 7 it works properly.
There is no camera driver for Inspiron 7720 on the Dell web-site, thus I've used standard Microsoft driver on both Win 7 and Win 8.
I'm still not sure is it a hardware problem, because it is reproduced only with Windows 8. The computer was initially sold with Ubuntu, but Windows 8 is in the list of supported OS.
Camera IDs are: VID = 0C45 (Sonix), PID = 648D, REV = 2206.
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Jan 7, 2013
I purchased my laptop a little over 2 weeks ago. After the first week I noticed that when I turn it on the dell logo will come on and then immediately go to a black screen. At that point I have to power off the back on and it boots normally. I flashed the BIOS to the A11 update but the didn't fix the issue.
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Jan 31, 2013
Brand new Dell Inspiron 17R SE has started to switch off in a few seconds after I hit the start button. I tried going into setup using the F2 key and just doing that and exiting without saving allowed me to restart yesterday. Today, that didn't work. I had to go to Boot Options F12 and I tried randomly changing secure boot to ON and then exiting by discarding changes. That worked. I don't want to be doing this everyday.
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Jan 11, 2015
Dell Inspiron 7720 (17R SE) approx 2 years old, just started having problems about a week ago when turning on the computer. LEDs flash and dell quickset buttons light up; but then process just dies, screen is black and only the LEDs by the power symbol and on power buttons are lit, never reaches the Dell logo screen, no fan sounds or anything.
At first, hitting the power button to turn off then back on and the second time the boot process would work. Then it failed to do that, so I had to remove the battery, pull the power cord and hold the power button down for 30 sec's, and then it would boot normal. Now even that does not work, just have to keep powering down and re-powering and after a random number of times, 10-30 it finally boots normal, every once in while it will work first try. It seems to be getting worse.
I have used the Dell Diagnostic on boot (though it took many tries to get into the ePSA, that did not detect any problems. When I use the Dell Support Advanced, no problems detected, and I specifically rand the Motherboard (which included CMOS test) and those did not find any problems.
If I put the computer in sleep, it comes back fine. It is only when I shut down, laptop just will not boot until I hit power on (fail) / power off repeatedly until finally, as if by luck it works fine.
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Feb 15, 2013
I have just purchased a Dell Inspiron 17R Special Edition 7720. It came with a preinstalled Windows 8 (so 64-bit and mandatory UEFI boot). I want to use Linux (more specifically, Archlinux) for work and Windows for games, so dual boot is needed.
I almost completed the Linux installation except for the bootloader: I need to boot Linux from UEFI and didn't manage to do it so far. Here is what I did after I received the PC:
-Disabled Secure Boot; updated BIOS to version A12
-Resized the main Windows partition and created a few partitions for Linux;
-Switched to legacy boot mode and managed to boot a MBR-bootable Arch linux installation USB drive;
-Installed most of the system switched back to UEFI boot mode, Secure Boot off.
At this time I needed to boot the kernel from UEFI for the bootloader installation program to have mandatory access to the EFI environment variables. So I created an UEFI-bootable Archlinux installation USB drive (with a FAT partition) but so far I couldn't manage to successfully boot this drive from UEFI instead of Windows 8.
I think I really tried every single combination, such as:
different USB ports; different boot entries created with F2 boot setup, with different parameters; different orders for the boot entries; hit my boot entries directly within F12 boot menu.
No matter what, in UEFI mode the system always boots the Windows partition.
Also, I could not find any relevant manual or software documentation about the A12 BIOS on the Dell site, did I miss something?
The solution that the user described in this thread to UEFI-boot to a DVD did not work for me with a USB drive.
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Feb 22, 2013
I have an Inspiron 17R SE 7720 running Windows 7 64-bit Pro which has been working fine, but I was thinking about getting an mSata flash drive to cache the hard disk, and reading on this forum discovered that my A01 bios version wasn't up to the job, so tried to update the bios tonight.
I downloaded the 7720A12.exe from the Dell site but wanted to backup my bios first. Again searching this forum, I saw a post that said there was a backup option when running the exe. Wrong.
Running it from within windows it immediately said it was going to reboot (I wasn't given an option!). My laptop powered down as if doing a restart, but immediately hung.
There was nothing but blackness on the screen, no text, no beeps. It appeared to be stuck in a boot cycle, as the screen back light was coming on, and off, and on, and off etc, for 10 minutes straight.
I powered down and powered up and I get the dell logo and can enter the bios setup, but after that, no matter what I do, I get a dos based "BOOT MENU" with just these options on:
Network Boot <- does nothing except messes up the display of this menu Setup <- loads the bios settings Diagnostics <- runs a diagnostic program which tests the hardware and reports all tests pass Change boot mode setting <- does nothing except messes up the display of this menu
I can't get passed this menu.
I've tried booting from a DVD - both a Windows 7 installation disk, and the Dell recovery DVD I created when I first got the laptop, neither DVD boots, and apart from buzzing the DVD drive, don't have any effect at all.
Both disks have been tested in another Inspiron laptop I have, and I also set the boot priority order in the bios so that DVD is the first item in the list.
I've also tried a bootable USB stick, but no joy there either. The light on the stick shows it's being accessed, but I still end up at the Boot Menu above.
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Oct 16, 2012
I purchased a Dell 7720 (contains 2 1TB HDD's) after speaking to Dell technical support who reassured me that when I install an mSATA drive, it is possible to install the OS on the drive and use it as the primary boot device.
So I received my 7720, plugged in the mSATA drive and cloned the OS partition to the drive. When I restarted the machine, behold... it is not in the list of bootable drives, however it has been recognized as an mSATA drive. After messing around with the BIOS for 30 minutes, I am unable to get it to be a bootable device.
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Dec 4, 2014
My mums computer has ended up in a Black screen "Preparing automatic repair" loop and therefore will not boot :(
None of the repair options work from the boot options etc, so I need the OEM win 8.0 installation disk, so that I can at least boot to safe mode and maybe correct from there once out of the boot loop.
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Mar 31, 2013
My Dell Inspiron 1764 laptop will not boot up after using windows 7 installation disc in repair mode, as it has to restart several times during set up, it would not restart after first phase of operation. It never got to finish operation. Now it is just coming up with a black screen saying, Windows boot manager
Windows failed to start. A recent hardware or software change it might be the cause. To fix the problem:
1. insert windows installation disc and restart computer (which it will not let me do)2. choose your language settings and then click next 3. click repair your computer
if you do not have this disc, contact your system administrator or computer manufacturer for assistance
file: BootBcd
status: 0x000000f
info: an error occurred while attempting to read the boot configuration data
After start up even pressing F8 before logo disappears numerous times it will not let me into that menu, so I cant access start up in safe mode or last known good configuration. No matter what I do it will not go past the above message on screen.
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Mar 31, 2013
My Dell Inspiron 1764 laptop will not boot up after using windows 7 installation disc in repair mode, as it has to restart several times during set up, it would not restart after first phase of operation. It never got to finish operation. Now it is just coming up with a black screen saying, Windows boot manager
Windows failed to start. A recent hardware or software change it might be the cause. To fix the problem:
1. insert windows installation disc and restart computer (which it will not let me do)2. choose your language settings and then click next 3. click repair your computer
if you do not have this disc, contact your system administrator or computer manufacturer for assistance
file: BootBcd
status: 0x000000f
Info: an error occurred while attempting to read the boot configuration data
After start up even pressing F8 before logo disappears numerous times it will not let me into that menu, so I cant access start up in safe mode or last known good configuration. No matter what I do it will not go past the above message on screen. I do have 1 year left on my warranty
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Feb 9, 2013
I would boot from USB but the USB device doesn't appear in the list of bootable device.... I also upgrade my bios to the latest version: A02 but it doesn't solve the problem.... What could I do?
Also I was thinking to upgrade using a bios of similar model like the XPS 15z, could give problem use a different model bios?
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Feb 4, 2013
My laptop doesn't want to boot...the screen backlight comes on but nothing else happens. The light that I think means HDD access blinks but the fan doesn't come on it just doesn't do anything. What tips can I get from the pros?
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Mar 26, 2013
I'm trying to install Windows 8 in my DELL Inspiron 1525. But, it doesn't showing HDD on boot timing. Due to some corruption, my previous HDD is not working.. Did i have to update any HDD Driver.. if yes, so how could to i update on BIOS..???
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Feb 8, 2013
My two weeks old dell inspiron 17R doesn't boot into the OS (Windows 8).
By hardware diag. passed the test, found nothing.
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May 27, 2014
After the complete melt-down of the old WinXp, I installed Win7 - so far most of ti works. However, WLAN doesnt work. (P/N is PY869PA#ABG, it also says dv1303ap on the label)
Is there any driver for WLAN available? Witout WLAn or internet access the good old HP is pretty useless....
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Jan 1, 2014
I have a new SSD I'd like to use in my T430. Unfortunately I can't install Windows on it as the laptop doesn't recognise (?) the SSD. Before the installation starts I get the message "PXE-E61: Media test failure, check cable".
I tried updating the BIOS but the situation stays the same.
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Feb 16, 2009
I noticed that there were new updates so I went ahead and installed them. On restart, the gray screen came up and just sat there. I shut down and started up a few times and same thing. I restarted and held the option key down and it gave me the OS menu and I'm able to boot Mac OSX from there.
I'm going to try to set the default OS using Boot Camp to see if that fixes the problem.
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Jan 30, 2015
My 15-g092sa came with the atrocious win 8.1. I need to get some work done so I am trying to install my Windows 7 64 Pro. That DVD has been used for several times everytime I had replaced hardware. It boots up fine on other hardware.However, it will not boot on this machine. I found the BIOS settings and put the hard drive (windows boot manager) in the bottom. Everything else is on top of it and should boot before it. The DVD won't boot, a USB bootable ISO won't work...When trying to install from a running win8.1, the setup won't let me manage my partitions, a crucial reason for me to want to handle the installation myself.How do I boot things other than the bloatware that came with this PC?
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Apr 30, 2014
Every time I run the Client System Update tool and check for updates I get the error message "Check for updates failed"
I have a Dell Latitude E6430 running Windows 7 SP1 64 bit and I am connected to the internet...
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Dec 21, 2014
Installed replacement hard drive in Latitude E6510. Ordered same drive as originally installed from Dell. When I try to install OS on new drive I get the "No Boot Device Found" error. When I enter set up the HDD and DVD drive are shown as installed. I changed the boot sequence to have the DVD run as first boot device.
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May 3, 2013
I have an HP laptop.
Model: G72-B6OUS
Serial: SCB1012PGL
When I put a DVD into the laptop it doesn't play. I tried Windows Media Player, QuikTime and Real Player with no success.
When I go to Device Manager I see Device Status: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
I tried downloading the device driver and it failed: HP CDDVDW TS-L633R
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Mar 30, 2014
I have a G710 that I just purchased this week and just got around to setting up my cell phone to bluetooth some photos to it and found the G710 could not be discovered so I checked and found this error message in the properties status for the bluetooth as:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"...
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Apr 14, 2013
I bought this laptop in December and have had no problems with it. However, today I shut down and updated and then a few hours later i tried to turn it on but it does not work. When i turn it on, the screen shows the dell logo and then turns black. After a minute or so this occurs again and then an empty bar appears at the bottom with text next to it that says "F12 Boot options."
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Nov 21, 2014
My laptop turn will not power up, circumstances I shut it down yesterday, packed it up, when I tried turning it on an hour later at school I couldn't get it to turn on.
Is this a hardware issue that can be repaired?
Computer: Inspiron 7720-17R, i17Rse-3589BK, Intel i7-3630QM
A. I have checked the power chord it works on my older backup Inspiron17, I two power adaptors the work. the original Dell and an after market rocket fish. both work on my older model Inspiron 17.
B. Without the power chord: open the lid, press the power button, it does not turn on the computer on or light up, none of the indicator lights do not light up.
C. When I plug the power adaptor in to laptop:
1. the power indicator light on the laptop does not light up showing it is plugged in.
2. pressing the press the power button it does not turn light up or turn the computer on, none of indicator lights do not light up.
3. (Original Dell power adaptor) the blue light at the end of the power chord goes out.
4. (Rockfish aftermarket power adaptor) the blue light on the adaptor goes from a solid blue to a blinking blue light.
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Feb 11, 2013
I have a new 17R 7720 SE- that worked great when I got it, but after all the Dell updates- the Waves Maxx doesn't work, and if I use it for more than an hour the screen turns white and the Laptop screen then goes blank! I've called Dell and they told me the 17R 7720 SE runs hot because of the internal 2gb nVidia 650 Video Card.
I spent the money for a Cooler Master Laptop cooler with 3 Fans (separate A/C adapter to run this thing) and the Cooler Master sounds like a jet airplane under the Dell- and the Dell screen still shuts off. The only way to solve this is use an external monitor... if I would have known this I never would have order this worthless Inspiron.
I write this from my trusty Latitude D630- it's never let me down... the 17R 7720 SE has nothing but trouble! Dell recommended I reformat the Hard Drive, and re-install the factory software from the System Restore Disc...
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Apr 1, 2013
I've had my Dell Inspiron 1545 for a couple of years and it ran fine until recently I noticed that I couldn't update ANYTHING, Itunes, adobe, java, AVG... ect. so when I looked into what could have cause this problem I noticed a lot of the windows updates had failed, so of course I reran the updates and turned my computer off when it directed me too and no luck they still failed I need this computer for school or at least long enough for me to buy a new one.
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Jul 13, 2014
I tried to install a new version of Win7 on my ideapad U300s from a usb that set to be a bootable device containing *iso file.
I also set USB as first boot priority in BIOS setting, of course. But when the installation began, I canceled them all and restarted my laptop but found it troubled.
Here is its error report.
From then, I can no longer boot my laptop from USB as well as enter BIOS setting to set back HDD as first boot priority.
Both Enter/ESC make it restart and then turn to this dumb black screen.
I think I should remove the BIOS battery to turn BIOS setting into its default, shouldn't I?
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Nov 6, 2014
I have a Lenovo Y410P that will not boot. The BIOS only sees to PXE boot. It does not attempt to boot from the Windows 8 installation disc, or from the hard drive that I reinstalled Windows on myself. I can boot to both of these on other computers, so I know they are not the problem. I'm thinking it's BIOS or motherboard related, but I'm not sure where to go from here.
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Mar 24, 2013
I want to install a SSD in my laptop, a Dell 17 R SE 7720. I can see that the hard disk is right under the palm rest, on the left side.
I want to move the Hard Disk to the other HDD slot, and put the SSD where the HDD is now.
The question is, can i do this without voiding the warranty? Am i allowed?
Is there a list with what i can do / change to my laptop without voiding the warranty?
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