HP G72-B6OUS :: DVD Player Stopped Working - Configuration Information Incomplete
May 3, 2013
I have an HP laptop.
Model: G72-B6OUS
Serial: SCB1012PGL
When I put a DVD into the laptop it doesn't play. I tried Windows Media Player, QuikTime and Real Player with no success.
When I go to Device Manager I see Device Status: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
I tried downloading the device driver and it failed: HP CDDVDW TS-L633R
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