HP G72-B6OUS :: DVD Player Stopped Working - Configuration Information Incomplete

May 3, 2013

I have an HP laptop.
Model: G72-B6OUS
Serial:  SCB1012PGL
 
When I put a DVD into the laptop it doesn't play.  I tried Windows Media Player, QuikTime and Real Player with no success.
 
When I go to Device Manager I see Device Status:  Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
 
I tried downloading the device driver and it failed:  HP CDDVDW TS-L633R

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