Lenovo B / G Series :: G710 Bluetooth Not Working - Configuration Information Incomplete
Mar 30, 2014
I have a G710 that I just purchased this week and just got around to setting up my cell phone to bluetooth some photos to it and found the G710 could not be discovered so I checked and found this error message in the properties status for the bluetooth as:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"...
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May 3, 2013
I have an HP laptop.
Model: G72-B6OUS
Serial: SCB1012PGL
When I put a DVD into the laptop it doesn't play. I tried Windows Media Player, QuikTime and Real Player with no success.
When I go to Device Manager I see Device Status: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
I tried downloading the device driver and it failed: HP CDDVDW TS-L633R
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Apr 11, 2014
how to enable Wake on lan on G710 laptop. It works while in sleep mode but not in hibernate or shut down. Is this laptop cabaple for Wake On Lan in hibernate and shut down?
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Dec 4, 2014
I have a Lenovo G710 8GB i3. I wanted to swap out the slow 1TB WD HDD for an SDD, but the BIOS or windows installation just wont detect it. SATA is set to AHCI and boot is set to UFEI. The SSD works fine on a 5 year old Advent laptop.I have also tried a different SSD with Windows already installed on it, and that wasn't detected either.
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Dec 19, 2014
I have a G710 (about a year old). I had some Windows problems recently and luckily managed to sort these out but I have recently discovered that my CD/DVD drive is not recognised by various programs. I have run Lenovo solution centre and that points me towards Windows Device Manager. That says that 'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)'. am not confident with this sort of thing but I really need to get this working.
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Mar 8, 2014
I recently downgraded my G710 from Windows 8 (which it came with), to Windows 7. The only issue I've noticed is that it does not display anything on screen when you use the function keys, such as the volume up or down, or bright ness up or down. The keys work, but it would be nice to see on screen that my volume is set at 2% vs say 100% when I'm turning it up or down.
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Aug 12, 2014
I have a brand new Ideapad G710 with 1TB Serial ATA 2, 5400rpm with advertised speed of 3 Gb/s (= 384MB/s). I am running Windows 7 ultimate x64 with SP1.
When I test hard drive read/write speed (I used CrystalDiskMark) I get results of about 100MB/s, which is 3-4 times slower than it should be. I am not running any resource heavy applications (Resource monitor reports Disk I/O to be 0 most of the time in idle state). I have 3 partitions, each with 16-32GB paging file size and all are >90% empty. All partitions have been defragmented before testing.
Is this normal? Are there any lenovo drivers or utilities than I might be missing or that can slow/speed this?
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Nov 1, 2014
I'd been having problems with the microphone not picking up voice well after upgrading to Windows 8.1. I went to Lenovo's website and downloaded IDT audio driver version 6.10.6490.0 for Windows 8.1 64bit. I ran the exectuable that was downloaded and now the Microphone works much better however now Dolby Advanced Audio is unable to start. I get the following warning message everytime I start the laptop:
"Unable to start the Dolby Audio driver. Please restart the computer or reinstall the driver if the problem persists."
Restarting has not worked. Running the driver executable again did not correct the issue.
I found this solution on the support forums but it is unclear about what to uninstall in "Device Manager"[URL]..."Open Device Manager Uninstall the Audio Device Under Audio inputs and outputs"I have a Microphone, Speakers, and Stereo Mix listed under Audio Inputs and Outputs.
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Feb 10, 2014
I have a z500 laptop. In the parts lookup when I enter my S/n it says :Error : Could not retrieve parts information for ...
But in the [URL] ..... I have no problem and it recognizes my S/n .....
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Jun 27, 2014
Its Bluetooth is not listed under Device Manager and I can't find it anywhere.Before that, it isn't working at all.
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Jul 31, 2012
I have had my Ideapad U410 for about 18 months now.
Recently my bluetooth mouse has stopped working after a few minutes of use. If I switch the mouse off and then on again it works again. I assumed that it was a problem with the mouse so I purchased a new one.
Guess what. The same problem.
Now with two blutooth mice displaying the same problem I am guessing that the trouble lies within the laptop, but what to do to identify whats going wrong.
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Sep 25, 2014
I have a W540 Laptop with 170W Ultra-Dock. I have setup 3 external monitors, but can't seem to get my 3rd monitor to run at 1920x1080. Whenever I set it to that resolution and I move a window to that monitor, the window flickers and shakes.
I have my right monitor at 1920x1080 (VGA), my middle monitor at 1080x2560 (DisplayPort), and my left monitor at 1440x900 (HDMI) - this is the monitor that I can't get to work at 1920x1080.
Wondering if there is a max number of pixels that the graphics card can handle? I am using a NVIDIA Quadro K1100M 2GB graphics card.
I read on a review of that graphics card that it can support 4 monitors and up to 4K resolution (although not sure if it meant that all 4 monitors could be at 4K - I'm thinking not)
How to make this work?
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Aug 29, 2013
I have a X230 (Dislay ports: VGA DP++). It is in a Port Replicator Series 3 with USB 3.0 (part number 433615W) (Dislay ports: VGA)
For display I have:
Lenovo Thinkvision 22" (no model number on case - 4 years old) 1680x1050 (Dislay ports: VGA DVI)
Benq GL2450 24" (Dislay ports: VGA DVI HDMI)
Numerous cables (DVI<->DVI VGA<->VGA HDMI<->HDMI)
How can I hook both monitors to the X230 for a dual external display (laptop monitor is not used)?
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Jan 18, 2013
Three days ago to buy a laptop lenovo ideapad z500. The problem is that I need the f1, f2, f3, f4. without having to press the Fn key now when I press these keys are options, brightness, contrast, volume. is very uncomfortable. How could I change the key configuration....
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May 15, 2014
How can I configure Bitlocker in X1 Carbon using Win8.1 so that the laptop won't ask the freaking Bitlocker Recovery Key every time when I boot the laptop IN the OneLink Pro Dock station AFTER I've used the machine WITHOUT the docking station (or vice versa)?
Bitlocker works OK if I boot the laptop every time in same mode (using always docking station OR not using it ever). However, I need to use the laptop in both modes; with the docking station (at work) and without it (at home and when travelling). And I'm not wanting to type the looooooooong Bitlocker Recovery Key every time when I boot the laptop in different mode.
How can I tell for the Bitlocker that both these modes are trusted ones?
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Oct 14, 2014
I just buy a laptop (pavilion 15-p050sq). I using windows 7 ultimate x64. I want wireless and bluetooth drivers for my laptop.
And a second question is, wich button turn on/off wireless or wich quick command such as fn+f12 (btw this don't work)
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Nov 13, 2014
My Acer aspire 5542 stopped working today, there is no bios information or acer splash, just a blank screen, I have tested RAM memory, changed CMOS battery and power supply...
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Nov 18, 2014
Bluetooth is not at all working on my dell inspiron 15 3000 series 3542 after i installed win 8. I downloaded several Bluetooth drivers from dell, but nothing seems to work. I Have a Bluetooth icon on my task bar but when i connect device it says"no device found."I have run many tests but no luck so provide me with correct Bluetooth software and installation instructions.
My system specification:
OS Name Microsoft Windows 8 Pro
Version 6.2.9200 Build 9200Other OS Description Not AvailableOS Manufacturer Microsoft CorporationSystem Name sunnySystem Manufacturer Dell Inc.System Model Inspiron 3542System Type x64-based PCSystem SKU 0651Processor Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz, 1700 Mhz, 2 Core(s), 4 Logical Processor(s)BIOS Version/Date Dell Inc. A03, 5/27/2014SMBIOS Version 2.8Embedded Controller Version 0.03BIOS Mode LegacyBaseBoard Manufacturer Dell Inc.BaseBoard Model Not AvailableBaseBoard Name Base BoardPlatform Role MobileSecure Boot State UnsupportedPCR7 Configuration Binding Not PossibleWindows Directory C:WindowsSystem Directory C:Windowssystem32Boot Device DeviceHarddiskVolume1Locale United StatesHardware Abstraction Layer Version = "6.2.9200.16384"User Name sunnysunny BZUTime Zone Pakistan Standard TimeInstalled Physical Memory (RAM) 4.00 GBTotal Physical Memory 3.91 GBAvailable Physical Memory 2.63 GBTotal Virtual Memory 7.41 GBAvailable Virtual Memory 5.86 GBPage File Space 3.50 GBPage File C:pagefile.sysHyper-V - VM Monitor Mode Extensions YesHyper-V - Second Level Address Translation Extensions YesHyper-V - Virtualization Enabled in Firmware YesHyper-V - Data Execution Protection Yes
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Oct 21, 2009
All my drivers are up to date, my mouse has new batteries, and I tried this fix:
[URL]
Now my Bluetooth mouse only works after I reboot the computer, but then disconnects after a while, and I can't even add it again to my Bluetooth devices.
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Mar 8, 2014
i am using E430 laptop with win7 OS
Funtion key button are not working like bluetooth, webcam& wireless. whlie newly installing drivers also showing no hardware found
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Dec 22, 2013
I can't get my Yoga to recognise any BT devices. I have driver version 1.3.639.3 dated 1/9/2012. I downloaded an update otwb33ww.exe version 3.757.754.082313 but when I install it, I get eventually get a dialog saying "Confirm that Bluetooth is enabled on your system. Plug in your device and click 'OK'. I switch on my BT headphones, click OK and get a message saying "Reeltek Bluetooth is not installed on your system". Then have to restart and end up back with the old drivers.
Just noticed I can connect to my iPhone but still not my Plantronics headphones...
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Jan 2, 2014
I'm trying to install a Medialink Bluetooth on a Lenovo B560 running Windows 7 but nothing seems to "take." No Bluetooth devices are detected. Got a factory replacement dongle, tried installing the Broadcom software several times (from disk and a link), most recently today (1-2-14). I tried the 0pbl08ww.exe fix but without success: message was "no appropriate driver to be installed." My phone detects the speaker device I want to use (Creative 100), so that's not the problem.
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Dec 1, 2014
I have a lenovo G580(20157) which has a BCM4313 wireless chipset which supports both WiFi as well as Bluetooth, (citation here: Broadcom Chipsets)...
However I can't use the Bluetooth capability of my chipset..I tried downloading drivers from the Lenovo website(Drivers Main Page), but it would say no driver found at the end of the installation!! Also I downloaded Lenovo Energy Managment, and it only shows Wifi.I also tried downloading Broadcom Bluetooth Solution but itis stuck at detetcting device.I have a new windows 7 installation..
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Sep 13, 2014
Because G510 wasn't really Windows 7 compatible, I decided to upgrade to Windows 8.1. But after the upgrade, there's no more Bluetooth. When I run Bluetooth setup from drivers DVD, it doesn't install because it can't find required device. Also at tjhe Device Manager, it doesn't show anything related to Bluetooth.
What happened to Bluetooth and how can I get it back?
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Jun 30, 2011
First, am I correnct in assuming all W530 will have bluetooth? Second, how does one enable it?
I can't see it under device manager. I don't see it when I do fn-F5. I have efi with win 8 with all metro features removed/disabled.
If I dont have bluethooth, can I transplant it from my W520 ...
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Mar 19, 2011
I ordered my laptop from cdw (will post link when cdw gets finished with their downtime).
On the one I ordered, it said that bluetooth was included. As a general rule I always re-install windows after I get it, and did the same this time because I had a spare copy of windows 7 ultimate. I re-installed all the levono tools and drivers as normal, but when I got to the bluetooth one it said that my laptop did not have bluetooth. So I opened up the computer just enough to verify that the bluetooth daughter card IS there. So whats going on?
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Sep 3, 2014
I had to reisntall the factory default software to original. The problem is the Wifi and bluetooth drivers do not install. I tried installing several versions from the lenovo download site but i either get "No Matched Wireless or nothing depending on which one I try to install.
The Laptop is a Lenovo B570, Model Name 1068. Running Windows 7 64 bit.
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Aug 7, 2010
Since updating to ThinkPad Bluetooth software 6.5.1.2700 on July 28, 2012, my ThinkPad Bluetooth mouse will stop working after using it for several hours. Disabling power management in Bluetooth does not seem to solve the problem. Please provide a download link to the prior version of ThinkPad Bluetooth software until this issue is resolved.
ThinkPad T420s [ i7-2640M CPU | 8GB RAM | 1TB SSD | Bay Battery | BT | Webcam | FR | Win7Pro64 ]
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Nov 4, 2014
First my notebook specs
Lenovo G570 (part number: 43345JU)
i5-2410M
8GB RAM
Qualcomm Atheros AR9285 WLAN
dont know the make of bluetooth (mostly broadcomm)
Came with Win7 Home premium x64
The Win7 that it came with also had lenovo energy management through which I could toggle the WLAN and bluetooth on and off. Since I never used the bluetooth, I turned it off via energy mgmt.
Also interestingly, when I was running Win7 I had it dual boot with Ubuntu. And if my Bluetooth was turned off via EM from win7... bluetooth wouldn't be recognised in ubuntu and there was no way of turning it back on... I had to boot back into win7 and turn it on via EM and boot back into ubuntu.
Recently I updated to Win8.1 but hadn't turned on the bluetooth before doing so. In Win8.1 the bluetooth device is not recognised anywhere..not in PC settings(metro UI), not even in device manager. I tried to install the energy management for 8.1 from the support site but it was extremely buggy and didnt find any option to turn on bluetooth. The old EM didnt install properly in comaptibilty mode.
In ubuntu now (dual boot with win8.1) its still the same. Bluetooth not regonised just as before.
I cannot go back to win7 now. There is no proper EM for win8.1. There is no option in BIOS regarding bluetooth. How do i turn on the bluetooth adapter?
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Aug 9, 2009
I recent bought another y550 IdeaPad running Win7 because I like the one I already had that my wife uses. The new y550 came with a Broadcom bluetooth module but the computer did not recognize the module during startup. I thought the module may have been bad so I bought another one on eBay that had be tested by the seller. I finally found the location of the module by taking the computer apart. (It is located under the palm rest bezel.) When I installed the device and put the computer back together (except the keyboard for access to the bluetooth module socket located under the keyboard), the computer hung up while it loaded but the bluetooth icon on the speaker panel continued to be lit.
I unplugged the module to restart the computer and plugged the module back in. Windows recognized the device and the drivers were loaded. I put keyboard back in place and the device worked until I accessed the BIOS on the next start up. After that, the module was never discovered by the computer regardless of deleting the drivers for the module and the energy management software, etc.
When I reboot the machine, the computer never seems to look at the bluetooth module because the bluetooth light never illuminates. Also, the Fn+F5 short cut does not show a bluetooth device as being installed on the computer. How to get the computer to recognize the bluetooth device since I think it might be a machine issue or BIOS issue rather than a windows 7 issue.
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