Lenovo B / G Series :: G570 - Bluetooth Not Recognized After Update To Windows 8.1
Nov 4, 2014
First my notebook specs
Lenovo G570 (part number: 43345JU)
i5-2410M
8GB RAM
Qualcomm Atheros AR9285 WLAN
dont know the make of bluetooth (mostly broadcomm)
Came with Win7 Home premium x64
The Win7 that it came with also had lenovo energy management through which I could toggle the WLAN and bluetooth on and off. Since I never used the bluetooth, I turned it off via energy mgmt.
Also interestingly, when I was running Win7 I had it dual boot with Ubuntu. And if my Bluetooth was turned off via EM from win7... bluetooth wouldn't be recognised in ubuntu and there was no way of turning it back on... I had to boot back into win7 and turn it on via EM and boot back into ubuntu.
Recently I updated to Win8.1 but hadn't turned on the bluetooth before doing so. In Win8.1 the bluetooth device is not recognised anywhere..not in PC settings(metro UI), not even in device manager. I tried to install the energy management for 8.1 from the support site but it was extremely buggy and didnt find any option to turn on bluetooth. The old EM didnt install properly in comaptibilty mode.
In ubuntu now (dual boot with win8.1) its still the same. Bluetooth not regonised just as before.
I cannot go back to win7 now. There is no proper EM for win8.1. There is no option in BIOS regarding bluetooth. How do i turn on the bluetooth adapter?
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Jul 18, 2011
Just received my Thinkpad W520 4270 CTO with bluetooth installed. It was a DOS workstation that I installed Win 7 x64 Ultimate on and I finally got all the drivers installed but the bluetooth software says there is no BT device connected to my laptop. I checked the BIOS settings and confirmed the BT is enabled. I even disabled it, saved, then enabled it to toggle. Hitting the Fn+5 combo doesn't trigger the light or any "Found New Hardware." When the laptop first boots up the BT light flashes along with the wifi light and the HDD activity light. I haven't yet been able to load another OS, but I'm downloading Arch Linux and BackTrack 5 to test to see it's possibly an OS issue.
I realize the sticky about the "do not update the bluetooth drivers" but I'm not getting my bluetooth to work at all, not even being recognized by the OS as an "unknown device."
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Jun 6, 2013
My lenovo g570 laptop does not found network adapter for wifi and blue tooth it did not recognize the hardware part may be. because i install software for that so may time. few days back i used wifi as well as bluetooth in my lapi but for last two or three month i just used lan for internet connection and in between i changed my os which is win 7 ultimate to win 7 proff. I don't know what is the reason for that.
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Aug 9, 2009
I recent bought another y550 IdeaPad running Win7 because I like the one I already had that my wife uses. The new y550 came with a Broadcom bluetooth module but the computer did not recognize the module during startup. I thought the module may have been bad so I bought another one on eBay that had be tested by the seller. I finally found the location of the module by taking the computer apart. (It is located under the palm rest bezel.) When I installed the device and put the computer back together (except the keyboard for access to the bluetooth module socket located under the keyboard), the computer hung up while it loaded but the bluetooth icon on the speaker panel continued to be lit.
I unplugged the module to restart the computer and plugged the module back in. Windows recognized the device and the drivers were loaded. I put keyboard back in place and the device worked until I accessed the BIOS on the next start up. After that, the module was never discovered by the computer regardless of deleting the drivers for the module and the energy management software, etc.
When I reboot the machine, the computer never seems to look at the bluetooth module because the bluetooth light never illuminates. Also, the Fn+F5 short cut does not show a bluetooth device as being installed on the computer. How to get the computer to recognize the bluetooth device since I think it might be a machine issue or BIOS issue rather than a windows 7 issue.
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Jun 10, 2014
My Lenovo G570. Yesterday, it was working perfectly, I properly shut is down. I have set a BIOS pasword. Today, when I switch it on, I was unable to type the pasword becasu some keys were not working. However, I managed to loged in with On Screen Keyboard. After analysing it, I came to know that some keys on numpad includeing 0,2 and on the 2nd line(vertical numerical keys) 1,2,3,4,7,8,9,0 are not working. I tried to re-install the OS but I set a BIOS password containing one of the missing keys.
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Jul 5, 2014
I've looked at the other threads and tried removing the battery while the laptop is off for 30-40 seconds but it doesn't run because it's not getting power from the charger at all.
The laptop is a couple years old and the hinges on both sides have been pried off (can provide pics) but I never had problems until now - I plug the charger in but it won't charge and even if I pop the battery out it STILL doesn't charge!
One night, I had to set the charger upright in order for it to charge. Today I had to set the bulky and heavy part of the charger higher above the laptop in order for it to charge. Now, how to get this thing to work because proping the charger upright or higher than the laptop isn't working anymore!
I've noticed a couple weeks ago when I was visiting my parents that the adapter emits a beeping sound - notice that I said the adapter NOT the laptop. If I unplug it the beeping sound fades. The beeping sound comes from the adapter and when I unplug the cord going from my laptop to the adapter you can hear the beeping sound fade away from the prongs that conect the adapter to the laptop (not the prongs that plug into the outlet).
Like I said before it doesn't matter if I've plugged it into an outlet with OR without the battery in it, the laptop does not receive any power from the adapter or recharges.
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Feb 5, 2013
I just did a fresh install of Windows 8 on my Lenovo G475 and everything works fine but my wifi connection. This is what I have done so far: I...
- Installed Windows 8 and kept the laptop connected to the Internet via the ethernet card (to make sure all the installation process went smoothly).
- Updated Windows 8 via Windows Update.
- Downloaded missing drivers for Windows 8. They were: Realtek Card Reader Driver, Lenovo Energy Management and Wireless LAN driver.
- Installed all of them with administrator privileges and all of them went fine but the wireless LAN driver.
- At this point, Device Manager didn't show any device with a "?" so I assumed everything was fine.
- But no, because no wifi interface showed up in the device manager window.
- If i change the position of the wireless physical switch (at the front of my laptop, on my left), the bluetooth device goes off and on in the device manager window. But in no case, any wifi interface appeared / dissappeared.
- I also typed fn+f5 several times to toggle airplane on/off but did not work at all.
- Then I installed Windows 7 driver for the wireless card but didn't work either.
- I revised the BIOS and the wifi interface is activated.
It looks like the wifi component of the wireless card is hidden/undetected to Windows 8 (bluetooth works fine. I assume both wifi+bluetooth belongs to the same card).
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Feb 4, 2012
I think when I set up this computer I selected that it always maintain the wifi connection. Normally this is fine, but if I am installing a program I may not want the computer to connect to the internet.
I recently clicked on the wifi icon in systray and right-clicked on my connection and selected "disconnect". It did, but it immediately reconnected. Where is the setting where I can control this?
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Jun 26, 2014
My Lenovo G570 battery is stuck at 90%. It says plugged in, not charging. It just happened over night. Next day battery refuse to work.
In windows it says battery 90% and is not charging but battery has no charge at all. When I disconnet the A/C power laptop just shutdown immediately. As soon as I unplug the power laptop just shutdown as there is no charge in the battery.
I did reinstalled the Power management and also updated it. I all unplugged reboot in OS, restart, put battery back and boot into the OS back. Nothing seems to work.
I just installed Lenovo Energy Management in windows 8 before I was trying in windows 7. In the battery tab there are two options
Maximum battery Life Optimized battery Health. It is selected to "Optimized battery Health" and won't change regardless of power plan. I click on "Maximum battery Life" and when I open the app again it reset it to "Optimized battery Health".
Lenovo Solution Center say that battery life is GOOD. "Your battery is in good condition".
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Jun 10, 2014
Lenovo G570 have a UEFI? If yes then how I can to make the UEFI boot by default?
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Jun 9, 2014
Windows Media Player on Lenovo G700 17.3-inch Laptop does not recognize MKV files how to play MKV files? It worked on windows 7.
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Jun 6, 2013
i have encounter a new problelm with my laptop(G570) that it does not intall my new printer driver which is hp deskjet 1510. it says that drivers does not exist for the machine. i dont understand what should i do , when the same printer i install in my desktop home pc its get intall. even i take technical assistance from the hp. they check and say that this the problem is with ur laptop.they say that ur laptop machine is not allowing the printer to intall driver. i dont understand what should do in this situation i tried so many(install and uninstall) times but same problem prisist.
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Jul 17, 2014
I was able to install a new: PNY Optima SSD7SC240GOPT-RB 2.5" 240GB SATA III Internal Solid State Drive (SSD) in my ThinkPad X220 model 4287. I installed the latest BIOS before the upgrade and did a clean install of Windows 8.1 Pro. The installed went smooth with no issues. I proceeded in installing all Drivers and utilities. Then I noticed that when I restart Windows, the BIOS does not recognize the drive and proceeds to try to boot from the Network, Intel Boot Agent. It does not seem to recognize the SSD drive.
The only way I can get it to boot from windows again is to TURN OFF using the power button and then turning it back ON. I tried the Lenovo SSD firmware update utility to see if my drive needed an update but it did not find any update for my drive. I also tried to the PNY support site and downloaded the firmware update to see if it found any updates for my drive and none where available. I hope LENOVO can release an update to their SSD firmware update tool to fix my problem. I am also not sure if any of the utilities that I installed may be the root of the problem. So right now the only way I can get Windows to load is to turn off and turn back on the laptop. Windows restarts will not work.
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Jul 26, 2012
I received my G570, and have had internet issues since. It can connect to my WiFi network, however after using the internet for a few minutes, it consistently gets the yellow "!" over the wifi icon in the task bar and says no internet connection and I loose my connection. I know it is an issue with THIS laptop since my old and decrepit HP laptop which sits next to it works perfectly fine using the same network, as well as my smartphone and room mate's devices.
I have downloaded the Lenovo update software and attempted to use it. I get a message saying something along the lines of no available packages, assuming that means everything is up to date in terms of drivers.
I have done some research with the terms "lenovo, g570, wifi, internet, problems, connection" and yield many pages, however none have seem to provide a solution that works for me.
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Mar 12, 2014
I have recently updated Lenovo Z500 to windows 8.1 but I have to reset and get back to windows 8 , not updated properly.
How to update windows 8 to 8.1. Do I need to uninstall some programs also before updating or have to install windows 8.1 drivers before updating windows 8 to 8.1 ..
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Jul 12, 2014
I have a Lenovo Z500 notebook and I would like to know if is it safe to run 1.21 BIOS update for Windows 8 on Windows 8.1 64bit? I have a problem with Fn keys and in my current BIOS (1.10) there are no option for it.
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Sep 13, 2014
Because G510 wasn't really Windows 7 compatible, I decided to upgrade to Windows 8.1. But after the upgrade, there's no more Bluetooth. When I run Bluetooth setup from drivers DVD, it doesn't install because it can't find required device. Also at tjhe Device Manager, it doesn't show anything related to Bluetooth.
What happened to Bluetooth and how can I get it back?
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Feb 17, 2014
I just installed the 8.1 update. It now seems that my laptop shuts off when idle It did not do this on 8....
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Nov 28, 2013
After installing the windows 8.1 update i can't get the sound to work on my tv. When i connect me laptop to the tv by a HDMI cable the sound doesn't work. The playback option is already set to 'realtek digital output' and i installed the latest drivers.
When i check my device manager i see that the high definition audio has got a exclamation mark on it,
but when i try to install de latest drivers trough the device manager it says that the latest drivers are already istalled.
Well i just don't no a sollution for this problem, and it would be nice to watch movies with sound on my tv again
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Sep 8, 2012
I get the "failed configuring windows updates reverting changes" message when i try to update my computer, how can i make sure that the updates go through?
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Jun 27, 2014
my laptop is z500 and i've installed the windows 8.1 enterprise x64 but i don't have bios update and windows 8.1 is nothing have a bios setup or bios update,.Where can I find the bios update for z500 windows 8.1 x64 ??
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Sep 25, 2014
My wife just updated her G580 with the Windows 8.1 update. Afterwards, the keyboard does not function - no keys respond when trying to sign into the computer, the touch pad does not work (USB mouse does), even the Onekey Rescue System button does not work. The only thing that seems to work is the power button.
I restarted the computer and held down the F2 key and was able to get into the Setup Utility where the keys did function (arrow keys, F1, F2, esc, enter). I didn't see anything obvious to me that might work. Exiting the utility and back at the sign on screen the keys don't function again.
what might be the cause or a way to recover the keyboard?
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Oct 17, 2013
I updated/upgraded my G505 to Windows 8.1 this morning and now it appears that Bluetooth isn't working. I've downloaded the driver listed for the Atheros/Broadcom device, but when the install runs it says it can't find anything to install. Manually running both driver installs doesn't get me anywhere.
Is this a known issue with Win 8.1? I tried the Win 8 driver, same thing.
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Mar 8, 2014
I am trying to connect my G505s to my Bose wireless speaker via Bluetooth. I am not able to find anything relating to Bluetooth in my Device Manager and no Bluetooth drivers. The Bluetooth symbol does not appear in my Windows Taskbar as I've seen it on other PCs. I am running Windows 8.1.
Things I have done so far:
- I downloaded the Atheros,Broadcom driver for Windows 8.1 (8.0.1.306/12.0.0.7850) from the Lenovo website. When I try to install it I am told that there are no valid drivers to be installed.
-I followed the instructions from Windows which said to go into Settings > Change PC Settings > PC & Devices and ensure that Bluetooth is there. Microsoft states that Bluetooth capable computers should have a Bluetooth settings page in here. I don't have one.
- From some reading online I came across instructions to run services.msc and change the Bluetooth settings in there. I followed these instructions and didn't have any luck. All of the Bluetooth listings in here state that Bluetooth is running.
- Made sure that my computer setting to locate other devices is enabled.
I'm not really sure if this computer is Bluetooth ready or not. If it isn't, I'm not sure why there are Bluetooth things "running" in services.msc though...
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Feb 5, 2014
it appears my windows 7 32bit thinkpad x200 has question marks at bluetooth adapters in device manager.
I have installed the drivers that are available on the website of lenovo producer, but no change is observable.
The device seems to work well, that is share and access files with android smartphone, and use android's internet, but when it comes to sharing internet with the smartphone, there is no transmission. I wonder if broken drivers could be the cause.
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Nov 10, 2013
So I recently updated my u310 Touch to Windows 8.1. My audio isn't working anymore. I've checked the drivers, and updated all that come with the Windows 8.1 update.
My Device Manager says that my Conexant SmartAudio HD is updated, and so is my Intel (R) Display Audio. To make sure, I downloaded and installed the drivers from the Lenovo support site. When I try to play something on iTunes or on Windows Media Player, it just stops, and no sound is emmited. Youtube, or any other music player on the web, isn't working either.
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Feb 24, 2014
After updating to brand new BIOS from Jan. 19th I cannot boot anymore into Windows 8.1 - always get INACCESSIBLE_BOOT_DEVICE. Tried to repair using a Windows 8.1 USB Stick, no success. Even downgrading to 1.08 did not work as well!
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Jan 18, 2015
I recently bought an X240 and have this shutdown problems. Before it was caused by Norton anti-virus so I uninstalled it, then the laptop was working fine. Now, after some Windows update, it doesn't shutdown again. What is wrong with this laptop?
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Aug 30, 2011
I just upgraded my x120e to windows 8. i can't open my bluetooth, i have already tried FN+ F5. Nothing happend. bluetooth is important for me.
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Aug 15, 2014
Running Windows 8.1 for some time, but latest updates (8/13/14) cause the problem. Restore point and shutting down updates allows use, but it's a short term fix.Which update causes the paroblem?
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