Dell Inspiron 7720 :: Start Up Black Screen No Boot
Jan 11, 2015
Dell Inspiron 7720 (17R SE) approx 2 years old, just started having problems about a week ago when turning on the computer. LEDs flash and dell quickset buttons light up; but then process just dies, screen is black and only the LEDs by the power symbol and on power buttons are lit, never reaches the Dell logo screen, no fan sounds or anything.
At first, hitting the power button to turn off then back on and the second time the boot process would work. Then it failed to do that, so I had to remove the battery, pull the power cord and hold the power button down for 30 sec's, and then it would boot normal. Now even that does not work, just have to keep powering down and re-powering and after a random number of times, 10-30 it finally boots normal, every once in while it will work first try. It seems to be getting worse.
I have used the Dell Diagnostic on boot (though it took many tries to get into the ePSA, that did not detect any problems. When I use the Dell Support Advanced, no problems detected, and I specifically rand the Motherboard (which included CMOS test) and those did not find any problems.
If I put the computer in sleep, it comes back fine. It is only when I shut down, laptop just will not boot until I hit power on (fail) / power off repeatedly until finally, as if by luck it works fine.
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Dec 4, 2014
My mums computer has ended up in a Black screen "Preparing automatic repair" loop and therefore will not boot :(
None of the repair options work from the boot options etc, so I need the OEM win 8.0 installation disk, so that I can at least boot to safe mode and maybe correct from there once out of the boot loop.
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Feb 6, 2013
When I power up my laptop it won't go past the dell logo. I tried the removal of the battery test. I also tried running the diagnostics test and everything was good. There were no error messages. What can I try next?
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Nov 25, 2014
When i press the power button laptop seems to be powering up and running but the screen is black. The LEDs for power and disk are on and i can enable the keyboard back light. If i try to turn the laptop on again and again then after some time it boots up ok and then works without any problems, at least until i turn it off. I tried to connect an external monitor but it didn't get any signal.
I'm not sure if it is connected but i think it starded after i did the system recovery. I use Windows 7 Home Premium SP1.
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Apr 5, 2013
Xps m1530 with windows vista . When I could boot the laptop after a while it then shut off. I did run diagnostics, all passed. I run virus scan - all ok. i updated all drivers and now can not get pass the black screen.
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Mar 18, 2013
Dell Inspiron M5030 is fallen down,Front part of DVD dropped.attached it,turned on the laptop. no boot,2 short beeps,error
When I turn it on,I get this error in a black page:
Check Cable Connection!
PXE-MOF:Exiting Intel PXE ROM.
Reboot and Select proper Boot device or insert Boot Media in selected Boot device and press any key
I turned it off and press f12 and changed the reboot default to Hard Drive, again 2 beeps and same black page with same errors.
Dell Inspiron M5030 is fallen down,Front part of DVD dropped.attached it,turn on the laptop. no boot,2 short beeps,error
Edit | Delete
When I turn it on,I get this error in a black page: Check Cable Connection!PXE-MOF:Exiting Intel PXE ROM.Rebot and Select proper Boot device or insert Boot Media in selected Boot device and press any keyI turned it off and press f12 and changed the reboot default to hard Drive and other option, again 2 beeps and same black page with same eroors.
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Dec 19, 2014
When I start it up, the keyboard back light and camera light come on, the fan runs but the screen is completely black
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Mar 16, 2013
I have a dell inspiron m5030 the screen went black and i get 7 beeps at start up. my warranty expired a few months ago.
What if any thing can i do to get this fixed ....
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Dec 31, 2014
I've dell Inspiron N5110 and I'm using it since past 3 and half years. In 2013, base of the laptop was broken and I had to replace it with a new one though there was no problem in hardware at all. Soon after the dell representative installed the new base and left my house I was facing a weird problem. When I power on the laptop, my screen gives a mild flash but does not start (6 out of 10 times, not always), but I can hear windows start up sound in the back ground. I use to press power button again to lock or stand by the laptop and then move my mouse. After performing this I can see the screen glows and log on screen shows up.
I was using my laptop like this for past 1.5 years as pressing a power button was no big deal. Today on the eve of new year, I saw my trick does not work any more. I was not able to start my screen even after repetitive attempts. But I remember I used it last night, display was really fine.
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Apr 14, 2013
I bought this laptop in December and have had no problems with it. However, today I shut down and updated and then a few hours later i tried to turn it on but it does not work. When i turn it on, the screen shows the dell logo and then turns black. After a minute or so this occurs again and then an empty bar appears at the bottom with text next to it that says "F12 Boot options."
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Apr 13, 2013
I've had a Inspiron 17r SE 7720 laptop for about a month now, and it's worked wonderfully. However now when I go to start it up it gets stuck at the Dell Logo screen, sometimes the bar fills up and it goes to a black screen. And the bios don´t load, only show a loading bar but never loads, i try removing the battery and turn it on only connected to the electricity did not work. always hear the sound of the fan but does not load the OS...
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Nov 25, 2013
My laptop will not boot up, just get the 7 beeps and a black screen. I have done research on this issue and it seems to be an ongoing problem with this laptop. If this is the case, this should be taken care of by Dell.
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Apr 11, 2013
When i push the start button, it seems as if the process has started... the screen gets a tiny bit brighter but It hangs until i push it again. THEN it starts right up
it's only 4 months old!
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Oct 18, 2014
I've had this laptop for 2-3 years and It had a motherboard issue within the first month of getting it, I got a new motherboard and all was dandy, but now there is apparently a system timer failure. The only thing plugged in to it is my charger and the last time I used it I didn't even have internet I just watched a few shows that I had on it and then I closed it when it was running out of power. When I hit the power button it seems like its going to start, and the buttons on it light up and then it starts to beep four times then a break then repeated four times. Nothing appears on the screen.
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Mar 10, 2013
My Dell Inspiron M501R will no longer boot up - its shows a black screen and repeatedly beeps 7 times. I understand this means the mother board has failed. The service tag is <ADMIN NOTE: Service tag removed per privacy policy> - its waranty has recently expired.
Interestingly, if you google "Inspiron M501R" google suggests "Inspiron M501R 7 beeps". So I'm guessing this laptop has been designed to fail soon after the waranty expires.
I have written a letter to BBC Watchdog asking how long a laptop can be "expected" to last and whether this would be covered by the UK Sale of Goods Act.
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Jan 7, 2013
I purchased my laptop a little over 2 weeks ago. After the first week I noticed that when I turn it on the dell logo will come on and then immediately go to a black screen. At that point I have to power off the back on and it boots normally. I flashed the BIOS to the A11 update but the didn't fix the issue.
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Jan 31, 2013
Brand new Dell Inspiron 17R SE has started to switch off in a few seconds after I hit the start button. I tried going into setup using the F2 key and just doing that and exiting without saving allowed me to restart yesterday. Today, that didn't work. I had to go to Boot Options F12 and I tried randomly changing secure boot to ON and then exiting by discarding changes. That worked. I don't want to be doing this everyday.
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Feb 15, 2013
I have just purchased a Dell Inspiron 17R Special Edition 7720. It came with a preinstalled Windows 8 (so 64-bit and mandatory UEFI boot). I want to use Linux (more specifically, Archlinux) for work and Windows for games, so dual boot is needed.
I almost completed the Linux installation except for the bootloader: I need to boot Linux from UEFI and didn't manage to do it so far. Here is what I did after I received the PC:
-Disabled Secure Boot; updated BIOS to version A12
-Resized the main Windows partition and created a few partitions for Linux;
-Switched to legacy boot mode and managed to boot a MBR-bootable Arch linux installation USB drive;
-Installed most of the system switched back to UEFI boot mode, Secure Boot off.
At this time I needed to boot the kernel from UEFI for the bootloader installation program to have mandatory access to the EFI environment variables. So I created an UEFI-bootable Archlinux installation USB drive (with a FAT partition) but so far I couldn't manage to successfully boot this drive from UEFI instead of Windows 8.
I think I really tried every single combination, such as:
different USB ports; different boot entries created with F2 boot setup, with different parameters; different orders for the boot entries; hit my boot entries directly within F12 boot menu.
No matter what, in UEFI mode the system always boots the Windows partition.
Also, I could not find any relevant manual or software documentation about the A12 BIOS on the Dell site, did I miss something?
The solution that the user described in this thread to UEFI-boot to a DVD did not work for me with a USB drive.
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Feb 22, 2013
I have an Inspiron 17R SE 7720 running Windows 7 64-bit Pro which has been working fine, but I was thinking about getting an mSata flash drive to cache the hard disk, and reading on this forum discovered that my A01 bios version wasn't up to the job, so tried to update the bios tonight.
I downloaded the 7720A12.exe from the Dell site but wanted to backup my bios first. Again searching this forum, I saw a post that said there was a backup option when running the exe. Wrong.
Running it from within windows it immediately said it was going to reboot (I wasn't given an option!). My laptop powered down as if doing a restart, but immediately hung.
There was nothing but blackness on the screen, no text, no beeps. It appeared to be stuck in a boot cycle, as the screen back light was coming on, and off, and on, and off etc, for 10 minutes straight.
I powered down and powered up and I get the dell logo and can enter the bios setup, but after that, no matter what I do, I get a dos based "BOOT MENU" with just these options on:
Network Boot <- does nothing except messes up the display of this menu Setup <- loads the bios settings Diagnostics <- runs a diagnostic program which tests the hardware and reports all tests pass Change boot mode setting <- does nothing except messes up the display of this menu
I can't get passed this menu.
I've tried booting from a DVD - both a Windows 7 installation disk, and the Dell recovery DVD I created when I first got the laptop, neither DVD boots, and apart from buzzing the DVD drive, don't have any effect at all.
Both disks have been tested in another Inspiron laptop I have, and I also set the boot priority order in the bios so that DVD is the first item in the list.
I've also tried a bootable USB stick, but no joy there either. The light on the stick shows it's being accessed, but I still end up at the Boot Menu above.
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Oct 16, 2012
I purchased a Dell 7720 (contains 2 1TB HDD's) after speaking to Dell technical support who reassured me that when I install an mSATA drive, it is possible to install the OS on the drive and use it as the primary boot device.
So I received my 7720, plugged in the mSATA drive and cloned the OS partition to the drive. When I restarted the machine, behold... it is not in the list of bootable drives, however it has been recognized as an mSATA drive. After messing around with the BIOS for 30 minutes, I am unable to get it to be a bootable device.
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Feb 22, 2013
I bought a recent Inspiron 7720 laptop, with Win8 pre-installed. It seemed to be installing some updates, when it shut down(with them having installed only 35%). When I attempt to power on, it passed the Dell logo screen, then sticks FOREVER (doesnt load the w8OS apparently). I tried the battery out-in trick - doesn't work.
If I press F2, it guides me to BIOS (Phoenix A10) Disabling secure boot and starting Legacy mode has NO IMPACT WHATSOEVER, exactly the smae startup issues but without the "F12 Boot Option)
If I press F12 during logo screen, it takes me to "F12 Boot Options", which is a black screen with an empty progress bar in the middle(apparently this should have the option to run a PSA diagnostic but it DOESNT SHOW ANYTHING!)....
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Mar 7, 2013
I tried to install a new system software update on my Dell XPS 17, but I had to interrupt it in the middle of the installation. When I tried to resume it by starting my laptop then screen went black and it beeps like it was installing, but the screen is still black so I have no clue if it's doing it or not.
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Mar 24, 2013
Pavilion dv6 won't start up - black screen
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May 17, 2014
I have hp g62 after windows start i got a black screen then i restart the pc going in safe mode then disable graphic card then restart pc it's working but the graphic card still disable...
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Sep 30, 2014
I have a HP Pavilion dv6 that won't start up-- black screen and I've tried a hard reset and that didn't work. It does beep If I take the memory out. But the fan, the wireles, mute, and caps lock lights are the only thing that work.
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Dec 28, 2009
I'm having problems with my laptop (HP Pavilion dv4 1428dx) the last thing I did was put it to sleep, then cameback and tried to wake it up but it would not start up. All the lights are on, but the screen is black and the only thing I hear is the fan moving. The caps lock and num lock keys have a blinking light, not really sure what that means. The power LED is on, the battery LED is on, but the hard drive LED is not on.
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Jan 2, 2015
My screen gets black when I start windows 7 on my Hp Paviliom Dm1 Notebook. Also I connected my pc to an external monitor through VGA cable and then I can see the windows operating system in the external monitor . I did a start-up test and then I got these results:
Memory Test: Passed
Smart check: Passed
Short dst: Passed
Optimized DST: Software Error
Battery test: Primary Passed Secondary - NOT Installed
PCI Device check: Passed.-----------------------------------------------------------------------
Start-up Test: Passed
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Jul 11, 2014
I have a HP G62 B01ET with Windows 7 Home Basic 64 bit and i have been using this computer for about 4 years and suddenly i got the black screen problem when i start my computer and when i disable my video drivers using safe mode i can use the computer on normal mode but it gets really slow and runs on a lower resolution and updating my drivers,bios etc.
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Jan 27, 2013
I got my laptop three or four years ago and today the screen just stopped working. First it faded white, then it came back on but faded black/white and now is not working at all. It stays black through startup and when it reaches the login page it is just a bunch of vertical lines.
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Feb 25, 2013
I recently purchased an Inspiron 7720 in October 2012. A week ago, the laptop started freezing up while playing world of warcraft. I checked my Nvidia video card and there were some updates. I installed them and the computer started working normal again. On Saturday, while I was using Skype to transfer a file, the computer gave me a white screen and I had to hold down the power button to get it to shutdown. It rebooted and was working normal again. Then yesterday (Sunday), while using video chat on Skype the computer screen went into a flashing color pattern and I had to hold down the power button to get it to shutdown. Are there any diagnostic tests that I can run before calling Dell's tech department? I believe it is a video card issue but not completely sure.
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