Dell Inspiron 7720 :: Not Booting Correctly
Dec 29, 2012
Dell Inspiron 7720Bios V. A07Windows 8.
Today when I booted up my laptop, it shows the Dell logo and goes to a screen that only shows me a few things. It says "Boot mode is set to:UEFI; Secure boot:ON" Then there are two categories, "UEFI BOOT: Network" and "OTHER OPTIONS: Setup, Diagnostics, Change boot mode settings" I ran the diagnostics in ePSA and it said there's something wrong with the video card. It gives error 2000-0332 - "Video memory -Video memory integrity test discrepancy"... when I searched for this code, it said the solution is "Flash latest BIOS, retry diagnostics."
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Dec 24, 2014
For some reason my Dell INSPIRON N5110 is not booting up correctly. When I start it up the screen remains black for some time and starts to beep 4 times. I did do my research and knw that it is a read / write RAM error according to the beep code table for dell laptops. I did attempt to change the RAM sticks but it didnt work.
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May 13, 2010
Acer Aspire 7720 I've got. Basically it has both the common boot-up freeze and crackly/distorted sound problems that appear to be common. I understand that the best, albeit riskiest, way to solve these is to flash the bios to a more recent version, which I am prepared to do.
However - the bios upgrades are not available from Acer's own support site, and I don't know where else I can find them, and I have tried.... Is there anyone who can help me locate them? The problems with this laptop are driving me spare, and I really can't afford another, or even another motherboard, just yet.
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Feb 5, 2015
I have a cannon Pixma MX870 printer which works very well with my Inspiron 530 desktop (windows vista), but my Inspiron laptop 1545 (windows 7) is not able to scan, nor can I do it from the display on the front of the printer.
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Mar 18, 2013
After turning on the laptop, the CD/DVD drive doesn't work though I push eject button and I can't insert a CD / DVD, but after executing "run test" from Pc checkup / My Dell support center it works ( ejects for inserting CD /DVD ) - The Drive is TSSD corp DVD +-RW SU-208 BB.
I have called Dell technical support for 2 times and even they updated the bois ,.... but still I have the problem.
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Dec 9, 2014
I got an inspiron 11 on Friday. I started noticing that sometimes the touchscreen wouldn't work correctly. Sometimes It takes a few taps to register a touch, other times it just quits working for a few seconds. This makes it hard to do anything, and makes it completely impossible to play any touchscreen games.
After a couple days, I finally figured out that It was on battery power that I had the problems. When plugged in the touchscreen works perfectly.
I have downloaded all the dell upgrades, and windows upgrades. I've also tried to turn off all the battery saving options I could find. Under power options advanced screen I changed every option to the same for plugged in and on battery. I turned off the option for dells power saving features. In device manager I took away windows ability to put usb hub asleep. There Is probably more I'm forgetting. Basically everywhere I seen a difference between battery and plugged in, i changed.
It passes all the hardware checks, both through dell software, and on the bootup hardware check.
I use this in tablet mode 90% of the time. And returning it to laptop mode to use touchpad/keyboard just isn't acceptable
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Jan 4, 2015
dell 5547/win 8.1 touchpad left click not responding correctly randomly, not all times, left click not work and both clicks respond as right click sometimes once or twice a week….or two or three times a day.
latest driver updated and also driver uninstall and re-install OS format and reinstall but problem still there.
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Apr 14, 2013
I bought this laptop in December and have had no problems with it. However, today I shut down and updated and then a few hours later i tried to turn it on but it does not work. When i turn it on, the screen shows the dell logo and then turns black. After a minute or so this occurs again and then an empty bar appears at the bottom with text next to it that says "F12 Boot options."
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Nov 21, 2014
My laptop turn will not power up, circumstances I shut it down yesterday, packed it up, when I tried turning it on an hour later at school I couldn't get it to turn on.
Is this a hardware issue that can be repaired?
Computer: Inspiron 7720-17R, i17Rse-3589BK, Intel i7-3630QM
A. I have checked the power chord it works on my older backup Inspiron17, I two power adaptors the work. the original Dell and an after market rocket fish. both work on my older model Inspiron 17.
B. Without the power chord: open the lid, press the power button, it does not turn on the computer on or light up, none of the indicator lights do not light up.
C. When I plug the power adaptor in to laptop:
1. the power indicator light on the laptop does not light up showing it is plugged in.
2. pressing the press the power button it does not turn light up or turn the computer on, none of indicator lights do not light up.
3. (Original Dell power adaptor) the blue light at the end of the power chord goes out.
4. (Rockfish aftermarket power adaptor) the blue light on the adaptor goes from a solid blue to a blinking blue light.
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Feb 11, 2013
I have a new 17R 7720 SE- that worked great when I got it, but after all the Dell updates- the Waves Maxx doesn't work, and if I use it for more than an hour the screen turns white and the Laptop screen then goes blank! I've called Dell and they told me the 17R 7720 SE runs hot because of the internal 2gb nVidia 650 Video Card.
I spent the money for a Cooler Master Laptop cooler with 3 Fans (separate A/C adapter to run this thing) and the Cooler Master sounds like a jet airplane under the Dell- and the Dell screen still shuts off. The only way to solve this is use an external monitor... if I would have known this I never would have order this worthless Inspiron.
I write this from my trusty Latitude D630- it's never let me down... the 17R 7720 SE has nothing but trouble! Dell recommended I reformat the Hard Drive, and re-install the factory software from the System Restore Disc...
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Jan 7, 2013
I purchased my laptop a little over 2 weeks ago. After the first week I noticed that when I turn it on the dell logo will come on and then immediately go to a black screen. At that point I have to power off the back on and it boots normally. I flashed the BIOS to the A11 update but the didn't fix the issue.
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Jan 31, 2013
Brand new Dell Inspiron 17R SE has started to switch off in a few seconds after I hit the start button. I tried going into setup using the F2 key and just doing that and exiting without saving allowed me to restart yesterday. Today, that didn't work. I had to go to Boot Options F12 and I tried randomly changing secure boot to ON and then exiting by discarding changes. That worked. I don't want to be doing this everyday.
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Mar 24, 2013
I want to install a SSD in my laptop, a Dell 17 R SE 7720. I can see that the hard disk is right under the palm rest, on the left side.
I want to move the Hard Disk to the other HDD slot, and put the SSD where the HDD is now.
The question is, can i do this without voiding the warranty? Am i allowed?
Is there a list with what i can do / change to my laptop without voiding the warranty?
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Dec 26, 2014
i have a problem with my precius Dell Inspiron 17R SE 7720. I have actually 2 HDD of 1TB. I want to install a mSSD into the mSATA conection. The mSSD is one SAMSUNG EVO 840 of 250GB.
My problem is... all my conections are SATA2?????? I read in this forum than Dell Inspiron 7720 are 2 SATA3 conections, because the HM77 supports only 2 ports of SATA3... but when i passed "CrystalDiskInfo", i see in all drives SATA 300 (2 hhd and 1 msata).
My laptop didn't have SATA 3 conection?
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Feb 25, 2013
I recently purchased an Inspiron 7720 in October 2012. A week ago, the laptop started freezing up while playing world of warcraft. I checked my Nvidia video card and there were some updates. I installed them and the computer started working normal again. On Saturday, while I was using Skype to transfer a file, the computer gave me a white screen and I had to hold down the power button to get it to shutdown. It rebooted and was working normal again. Then yesterday (Sunday), while using video chat on Skype the computer screen went into a flashing color pattern and I had to hold down the power button to get it to shutdown. Are there any diagnostic tests that I can run before calling Dell's tech department? I believe it is a video card issue but not completely sure.
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Feb 13, 2013
I can't gain access to downloads for my laptop :
For example, if i go to Support / Inspiron 7720 System BIOS for WIN8/WIN7 for my 7720, I get a "Drivers & Downloads Error, an error occurred while processing your request".
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Feb 7, 2013
I've been expecting a problem recently; when I turn off/restart my Inspiron 7720 and I press F2 to load the BIOS, I notice the bar fills but it continues and loads windows normally. I tried updating the BIOS from A10 to the newest A12. If i press F12 for boot options it works fine, it's only when I press F2 for the BIOS.
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Feb 3, 2013
after reinstall, about 3 weeks ago when i played game i get my CPU and Mainboard to 90C. In 2 minutes, my computer shut down, i tried to start computer by power button, but it shut down in 1 sec... just flashing. After 1 minute i started computer..I upgraded BIOS, install recommended drivers also i have cooling pad which i using on HDDs.
OS: Windows 8 x64..I think it's HDD or Mainboard overheating or maybe CPU, because it has 85C too.
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Jan 22, 2013
My Dell 7720 has uneven screen backlight on the edges, is it normal? Do all the 7720 dell laptops has the same issue with the screens, or it is only my problem?
Here is the video where I make screen darker and brighten: [URL] ......
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Jan 23, 2013
i have encountered another bug aside from gpu boost issue, which is currently still unresolved. Fan speed control is not going idle on 7720 SE, even when temps are very low (below 40c)... on A12 BIOS, I have to restart my laptop to be able to switch to FAN Idle speed again. These are temps iam having and fans are still on.
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Apr 14, 2013
I have Dell 7720 17r SE for almost a year now,I remember it as a fine gaming rig.I used to play Dead Island, Fallout New Vegas on max settings and resolutions,But ever since the latest A13 BIOS upgrade and the new 314.22 Nvidia Driver.
I noticed a significant drop in performance. Almost every game started to lag when the action becomes too "crowded" (lots of enemies etc).
And as for Dead island I noticed the performance drop after 20min of play.Not sure about overheating. (It seems like the usual temp if not maybe a Celsius hotter)
Noticed gaming performance drop after updating the bios and latest GPU driver???
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Apr 13, 2013
I've had a Inspiron 17r SE 7720 laptop for about a month now, and it's worked wonderfully. However now when I go to start it up it gets stuck at the Dell Logo screen, sometimes the bar fills up and it goes to a black screen. And the bios don´t load, only show a loading bar but never loads, i try removing the battery and turn it on only connected to the electricity did not work. always hear the sound of the fan but does not load the OS...
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Mar 6, 2013
I love my new Inspiron 17R SE 7720. But I do seem to have some battery issues...
The battery simply never seems to charge to 100%. It charges to just 55-60% or so and never seems to get any higher. I've tried all the various power settings, including the various Dell special setting. Nothing seems to work.
It will be tomorrow before I can run the diagnostics I found in the support pages. But I'd like to make sure I'm not just missing something. Should it be charging when it's powered down but plugged in? I would think so, but still goes no higher than ~57%.
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Apr 16, 2013
I've just reinstalled win7 Ultimate on my 7720 (09/2012) and have 2 problems: My BT mouse (Dicota BlueLight) stops working after a few minutes, and I have to remove it, and re-pair it several times before it will actually work. Each time I pair it I'm told it's working fine, and the driver is correct, but nothing happens. Ocassionally it will actually work, but only for 3-4 minutes before simply stopping again. The Bluetooth radio is showing as Generic Bluetooth Adapter in Device Manager.Also, in Device Manager I have a USB controller showing no Driver (Location: PCI bus 0, device 20, function 0) and I cannot find an appropriate solution anywhere.
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Feb 6, 2013
When I power up my laptop it won't go past the dell logo. I tried the removal of the battery test. I also tried running the diagnostics test and everything was good. There were no error messages. What can I try next?
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Jan 11, 2015
Dell Inspiron 7720 (17R SE) approx 2 years old, just started having problems about a week ago when turning on the computer. LEDs flash and dell quickset buttons light up; but then process just dies, screen is black and only the LEDs by the power symbol and on power buttons are lit, never reaches the Dell logo screen, no fan sounds or anything.
At first, hitting the power button to turn off then back on and the second time the boot process would work. Then it failed to do that, so I had to remove the battery, pull the power cord and hold the power button down for 30 sec's, and then it would boot normal. Now even that does not work, just have to keep powering down and re-powering and after a random number of times, 10-30 it finally boots normal, every once in while it will work first try. It seems to be getting worse.
I have used the Dell Diagnostic on boot (though it took many tries to get into the ePSA, that did not detect any problems. When I use the Dell Support Advanced, no problems detected, and I specifically rand the Motherboard (which included CMOS test) and those did not find any problems.
If I put the computer in sleep, it comes back fine. It is only when I shut down, laptop just will not boot until I hit power on (fail) / power off repeatedly until finally, as if by luck it works fine.
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Mar 3, 2013
When I turn my Dell Inspiron 7720 on, integrated webcam often does not work. Camera app in Windows 8 shows "there's a problem with a camera", other apps also show error messages or just a black screen.
After several resets the camera may start to work properly till the next reset. The camera is always shown in the Device Manager without errors and in the USBView I see that at least USB descriptors are correct. Moreover, after several disable/enable cycles in device manager the camera may start to work.
I've created two HDD partitions and installed Windows 7 Pro and Windows 8 Pro (both from original ISO files downloaded from MSDN). On clear Win 8 the camera shows the same problem, but on Win 7 it works properly.
There is no camera driver for Inspiron 7720 on the Dell web-site, thus I've used standard Microsoft driver on both Win 7 and Win 8.
I'm still not sure is it a hardware problem, because it is reproduced only with Windows 8. The computer was initially sold with Ubuntu, but Windows 8 is in the list of supported OS.
Camera IDs are: VID = 0C45 (Sonix), PID = 648D, REV = 2206.
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Feb 8, 2013
Since February 8, new drivers are available for my laptop Inspiron 7720 SE. But none of the links work! I get errors for each. All links are not available.
What happen with the Dell web site??
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Feb 15, 2013
I have just purchased a Dell Inspiron 17R Special Edition 7720. It came with a preinstalled Windows 8 (so 64-bit and mandatory UEFI boot). I want to use Linux (more specifically, Archlinux) for work and Windows for games, so dual boot is needed.
I almost completed the Linux installation except for the bootloader: I need to boot Linux from UEFI and didn't manage to do it so far. Here is what I did after I received the PC:
-Disabled Secure Boot; updated BIOS to version A12
-Resized the main Windows partition and created a few partitions for Linux;
-Switched to legacy boot mode and managed to boot a MBR-bootable Arch linux installation USB drive;
-Installed most of the system switched back to UEFI boot mode, Secure Boot off.
At this time I needed to boot the kernel from UEFI for the bootloader installation program to have mandatory access to the EFI environment variables. So I created an UEFI-bootable Archlinux installation USB drive (with a FAT partition) but so far I couldn't manage to successfully boot this drive from UEFI instead of Windows 8.
I think I really tried every single combination, such as:
different USB ports; different boot entries created with F2 boot setup, with different parameters; different orders for the boot entries; hit my boot entries directly within F12 boot menu.
No matter what, in UEFI mode the system always boots the Windows partition.
Also, I could not find any relevant manual or software documentation about the A12 BIOS on the Dell site, did I miss something?
The solution that the user described in this thread to UEFI-boot to a DVD did not work for me with a USB drive.
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Mar 17, 2013
I have a dell 7720 laptop, which I would like the Windows 7 install on a SSD msata. I set UEFI, everything is OK, it loads the installer, run the install halfway, and it's the first reboot, the BIOS can not find the half-installed Windows, and start over again ... I have tried everything, I have the BIOS is re-installed. Windows 8 is also doing the same.
The funny part about it the same way I did two months ago and everything was fine, the machine worked, I just wanted to make Windows 7 the next and 8 easyBCD replaced with the sequence, and then he died doing it every since.
Maybe this program (easyBCD) I reached into the BIOS to do a bios update bios reset and not restore? If you do not install uefi, but then a traditional HDD for no reason, and the SSD is not uefi does not work.
I think the BIOS is going to be something, because I see the following installation to set up the UEFI, and partition, but the BIOS does not recognize (ran half the installation and over again to start because UEFI boot is not displayed you installed.) If you set it that boot device is added, it will print that you can not find a file system, but if I turn off the traditional boot then you will find the first installed unfinished Windows, you add the boot list, and then I went to the BIOS settings, restart, and again, you do not see your operating system. (none of what I just set it boot list)....
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