Dell Inspiron N5050 :: DVD / CD Drive Doesn't Work

This computer is 6 months old.  It came with Windows 7, and I did install Windows 8 in October 2012.  I have had problems ever since and neither Dell nor Microsoft can support.  ANYWAY, until today, my DVD/CD player worked just fine.  I used it every few days, but today when I went to use it, the door would not open.  I notice the light next to the Open button is not lit up, but my device manager says it is in working order and the driver is updated. 

I tried Ejecting from the device manager, but it does not work.  When I ran the Dell Diagnostics program, it said that it was unable to run the diagnostics when there is media in the drive or the door is open.  There is a game disc in the drive, and the game works, but I think it is downloaded onto the computer, so maybe does not use the disc during play??  How can the drive work and not the door?  Is there anything I can do??