Dell :: Replacement System Gone Negative
Aug 30, 2007
Dell is shipping me another replacement system; this one will have a DVI port like my original E1705. I was told the system might take a while to process, maybe 5-8 days or so. I've been patiently waiting, but a few days back a "new" system popped up in my orders on the website. It was the exact same replacement system they sent me before (different order number) and has a "shipped" status. Checked a few hours later to be sure and the entire order is now negative quantity on parts and cost. Anyone seen this before? Should I be worried and call my contact at Dell to make sure everything is proceeding as it should?
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May 11, 2010
I am the owner of a ACER ASPIRE 5685.After a battery charge the notebook doesn;t start.The green light of power starts I hear the fan but after some seconds the fan stops and the green light is still green.The display is black from the beggining.
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Mar 25, 2010
I was offered a replacement on my XPS 1640 on march 17. I was told i would have an order number in 7 days- ( I have not) i have chatted and called many times_) Im told my case is escalated and is being handled by exexutive escalation team... Yet i have nothing - and everytime i call they say it will be escalted ( Um it has been since day one) you going to escalte the escalate? -I just want a firm ship date and confirmation on what the model will be and added hardware..
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Sep 17, 2014
Came to a point when I should completely restore the OS on my Acer Aspire 4752. Neither through Alt+F10 nor through eRecovery am I able to get around a Notice with the following "please complete operating system setup process before doing system recovery". There is only one option of this notice, that is to ok it and then the current Windows 7 Home Premium OS starts and I am not able to get out of this viscous circle. The OS works and is completely set up, so I do not understand what am I prompted to do. I see a number of postings out there, but no solution. Local Acer does not seem to know anything about the problem nor it's existence.
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Jun 3, 2012
After rebooting my system I now come to a screen to enter system password. Only thing is.. I never set this and there is no way around it.I have tried the take battery out reset CMOS trick that used to work in desktops to no avail.
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This is the message I get after too many password attempts.
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system disable key 92931076
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Dec 26, 2012
On my Pavilion dv6, a file (mobogenie/nengenie.dll) belonging to the Windows 7 system has been blocked by the anti virus/malware programn due to malware infection of this file. That is as it should be. However, pc peformance has been decreased (resources run out after 1 hrs use, lagging) as a result.  What do I do? Do I have to recover Windows 7 or have clean up of my hard disc, and how?
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Nov 30, 2014
HP 2000-2d13ca system disabled, asked for asministrator password and after failed attempts has disabled system with code '75669971'.
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Aug 28, 2014
I have a hp envy m7j010dx with windows 8.1. Â it came preinstalled (windows 8) on a 1 tb hdd. Â I recently purchased a samsung 840 pro 250 gb ssd that i wouold like to make the system drive and make the original drive my data drive. Â confused on how to do so. Â want it fresh not clone. all i can find is restore or backup stuff. Â i just want to put the original computer on the new drive.
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Sep 12, 2012
I just purchased a new Pavilion m7-1015dx Laptop and need to make the System Recovery Discs ... (which I realize restores the Laptop to factory default).. btw, I've already created the System Repair Disc.
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However, I read an article about creating a System Backup Image that allows you to Recovery EVERYTHING if lost, all your installed programs, etc.
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First Question ::: if I do the System Backup IMAGE ... Do I still need to create the System Recovery disc's (mfg's default) also??
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The Second Question ::: If I create the System Recovery discs do I still need that Recovery Partition ??
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I am really really wanting to partition my C: drive ... it's huge plus I hate seeing storage folders intermingled with system folders .. Currently using a Symbol/Character to separate them.
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As of now, I can't partition the C:drive as all partitions are used.. max is 4 and I've got 4 .... C:drive,  System Partition,  HPTools Partition, and  Recovery Partition.
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Feb 12, 2014
I have an Ideapad Y510P with 24G SSD and Windows 8.1. I uninstalled the Express cache by a mistake. So I want to re-install it. Unfortunately, the install program told me that I need to reboot the system even I tried to reboot or shut down the system several time.
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Jun 2, 2009
I'm having a tough time replacing the hard drive in my dell xt. The hard drive (a pata 80gb) started stuttering so I had a replacement sent out.
The replacement has a cable that is a female connector and my connector from the motherboard is a female also so it won't connect.
My original connector had sensitive copper pins that I broke when doing this install so I can't use that one.
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Dec 18, 2009
I have an m1710 with complete care and I accidently spilled coke on it while it was still on. It now doesnt turn on anymore. I wanted to know if dell will fix it with spare parts or give me a replacement like m17x?
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Dec 29, 2008
i have an xps m1530 for 6 months now and i have no issues with its 8600gt, however im worried as it will fail as time goes on.
so my question is, does dell/nvidia had fix the soldering issue on its 8 series cards ?
if i would ask for a replacement, would i get a new 8600gt GPU or the old-waiting-to-defect 8600gt card ?
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Apr 13, 2010
I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
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Jul 21, 2009
so i had a e1705 that went bad so i got a new xps 1730 as replacement. so it has been acting up where it will shutoff while working for no reason and from what i have read most xps problems become nightmares so if for wot eva reason dell can not fix my 1730 what will dell replace it with?
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Mar 29, 2010
is the system installation the same on a replacement or is it anything different? Does the system come packaged like a brand new system would?
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Jan 2, 2009
I take online classes and work from home, and have given replacement parts and shipping it to depot enough chances.
What might the replacement be? I have an i9300 17" truelife, 2.0ghz, 1gb ram, xp pro sp2, 6800go, 60gb 7200rpm hd .....
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Oct 4, 2009
I ask because i was offered a m1730 straight replacement but with a 8700 card rather than a 8800 which i have in my machine.
They said the card would be replaced at a later date. Does that count as an equal exchange?
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Dec 19, 2009
Well my E1705 was sent in for warranty, and Dell informed me a few weeks ago I would be recieving a replacement system instead of them fixing mine. I guess they were out of stock of parts needed to fix my trusty E1705....
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Feb 9, 2009
After some issues i had with my GPU, Dell agreed to replace both my Heatsink and Motherboard, and i wanted to ask those who have had replacements in the past; has anything changed since july 2008? (when i bought my m1530)
have they improved the heatsink, or even changed it? ( i got the aluminum one, crappy piece of engineering right there )
and im sure the GPU issues are still present, but do they run cooler now ?
im asking this because in July the "defective Nvidia GPUs" were still in the dark, and the news about them was a mere rumor...
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Feb 9, 2009
Have finally got Dell to agree to replace my motherboard (my 3rd in 18 months), but they say I also need a new heatsink/fan to fix my overheating GPU problems (100 degrees + under load).
They are doing the motherboard under warranty, but refusing to pay for the heatsink. According to them, the two issues are not connected...
My question is, is there any point having the heatsink replaced if it's just going to be the same defective component?
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Mar 16, 2009
I have to buy a new notebook for work before July - before the money disappears. Wondering if anyone has any info if Dell will have any new Latitudes out by then or not. I am looking at the 14" size.
I could not find any roadmaps that showed if there are any mainstream quadcores on the horizon.
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Apr 21, 2010
So i called Dell today to try and get a replacement for my broken XPS and was told that although my laptop would probably have qualified for a replacement, it has been too long since the last repair for it to qualify.
The rep said that in order for a replacement to be issued the laptop must break within only 1 month of the repair. So after about 1.5 hours on the phone i am getting a guy to come fix it within the next couple of days.
I still want a replacement as this laptop no longer fits with my needs and i know it will break down eventually again anyways whether it be in a month or in a year.
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Feb 23, 2009
I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.
Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.
Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.
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Sep 15, 2009
I have a studio 1535 2.5 loaded, fingerprint reader, etc. It's been a pain in the shorts for the past year, probably 8-10 times to dell, they normally mess up more than it's in for.
I'm pretty knowledgable about computers, have been building my own desktops since the 80's, but laptops I bought my first and apparantly messed up with a dell. Anyway, I'm not here to hammer dell just wondering what they may send as a replacement.
The rep said he has no choice in what it may be, just that he guarantees it will be newer and at least as well equipped. Not sure I buy it as I have found out you can't really believe anything dell tells you, but just curios what you guys think.
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Sep 12, 2009
I have a Studio 1537 and just now the F key fell off, the top left clip is broken I think, so It's attached via only three clips, and when I push it to the right, it will fall off! I've only had this for five months! ah it's fallen off again.
I've e-mailed dell about a replacement already, but they don't work saturdays unfortunately.
I've had a look on eBay and there seems to be replacement keys for around £4 each, does anyone have any experience of this? But mine is a backlit keyboard, so will need a backlit key
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Oct 15, 2009
My Dad has an XPS laptop (I think it's a 13", but I don't know which model exactly) that needs a new battery. I've never had to buy a replacement battery.
Just curious if anyone knows of good aftermarket replacements, or if OEM is the way to go.
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Oct 22, 2009
I sourced a "new" motherboard for my dead Latitude C640 from e-bay and now have problem bootning.
The story so far....
The computer worked fine as i left it with the charger in overnight and the next morning it was dead. After surfing the net it was diagnosted that the MB-power part that was dead.
I left the computer lying around for a year and finally found a MB for a resonable price.
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May 8, 2009
so after multiple part replacements and Dell sending the wrong screen, I was authorized to get a replacement on Monday.
Currently, my specs are as follows: Pentium M 770 (2.13 GHz), 2 GB ram, 100 GB Hard drive, Nvidia GeForce Go 6800 (256 MB)
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Apr 18, 2009
I received a replacement LCD (LED backlit) yesterday. The old one had a bunch of dead pixels. But, this new LCD is terrible. Awful black levels, terrible glare and lots of bleeding light
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