Dell :: Two Dead Pixels
Aug 2, 2009
So this weekend I finally have some time to play around with my shiny new Inspiron 1545, and during Vista restarting I found 2 dead pixels on my LCD screen. I called tech support, and they said that because I don't have on-site service I will have to send the p.o.s. through a courier to their depot in Newmarket to replace the whole screen, which will take 10 days.
Naturally I'm nervous that they will screw something up or that the system will get damaged during shipping or whatnot, leading to even further delays.
I tried telling them that I shouldn't have to wait for 10 days due to the nature of my work and the fact this is a business plan and I want them to make an exception and send a tech here to fix it. After all, this system is only 2 days old. They want me to purchase the on-site warranty for $200 for them to send someone out OR pay $60 for each incident.
Is there any recourse I can take, perhaps escalate it to a manager who may make an exception?
They tried telling me that even for the 2 pixel they were making an exception as the "law" says that up to 5 deal pixels is fine. What "law" are they referring to exactly? Haha... Brutal. Last time I buy a Dell that's for sure. Is there any re-course, such as escalating it to a manager?
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Jan 15, 2008
I really hate getting systems with dead pixels. A lot of manuafacturers allow for minimum dead pixels for their quality control which I think is bunch of crap. Everyone should get 100% quality with their LCD screens.
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Jun 23, 2009
How good are the laptop screens from sony? Whats the likely hood of dead pixels when bought?
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May 19, 2010
My trusty old Vostro 1400 starting giving me lcd troubles. I had a couple of dead pixels in the start but last 2 months it doubled to more than 10!
Now I checked the status of my Vostro and Im still covered by dells 3 year warranty!
Called up dell and they send me a
Dell PN: Y276G
LP141WX1
Now the the original LCD on the vostro was a SEC3157.
Just wondering how good this new panel would be? Any thoughts on this?
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Feb 21, 2010
I turned on my Sony the other day and this line of dark pixels showed up! Im shocked because I use the computer very little
I dont know if its a line of dead pixels or what, when the screen is of you can see them in the screen, I dont know if its cracked or what.
Im attaching pictures of it!
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Mar 6, 2009
I have an HP Elitebook 6390P; I remember seeing for the Thinkpads someone could remove the CDROm Drive and put a hard drive into this slot and then put into the cdrom drive.
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Apr 29, 2010
Finally got my 1810T today and was disappointed to find that it had no less than six dead and stuck pixels littered around the screen.
I have wiped the screen with a microfiber cloth and have used a compressed air duster to make sure.
Just upset that I spent $$$ for this thing and it comes to me with so many dead and stuck pixels.
What are everyone's experience(s) regarding dead and stuck pixels on these units?
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Sep 22, 2009
I have a FW-390J and yesterday I have noticed a dead pixel appeared at the lower left corner, that is new and was not there before..
This morning I found another dead pixel very near to the first one and if I focus enough I can see a couple of more fainted dots..
I feel a bit frustrated and disappointed. I had the same problem with a my previous Toshiba A300 which I replaced with this model
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Apr 22, 2013
Recently my Dell Inspiron 1545 screen is showing green patches. They are only increasing day by day and after rubbing the screen they disappear for some time before appearing again. I tried some software solutions like pixelhealer etc but no use.
Is there any other way to eliminate dead pixels? How much the hardware replacement will cost ?
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Jan 5, 2009
I have tried many times and with many methods to fix the pixels, but I am only able to fix it one-by-one, pixel-by-pixel. Is there any way around this? (and BTW its my assigned school computer and is out of warranty)
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Dec 1, 2009
Ive bought a 2nd hand M1710 laptop - yeah I know - buyer beware.
Ive had it a few months, and Ive now noticed that the desktop has
Red Pixels on the screen.
They are not dead pixels, as they move about, disappear and reappear.
I dont know if this laptop has a warranty or not, or even if it did
if it would apply.
Ive read elsewhere about sometimes these red pixels can be caused by
a faulty LCD ribbon cable.
Ive taken the lid apart - carefully - following the service manual.
I did find that the grounding cable screw had no head, so the grounding
cable, which is part of the lcd ribbon cable wasnt connecting properly
to the lid chassis. I fixed that with another screw .....
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Mar 29, 2008
I am at my wits end with my e1705. I had a sudden meltdown about 2 weeks ago... screen went scrambled, BSOD,etc...
Performed diagnostic, memory on video card came back as bad. Replaced with new card (from Dell), reinstalled OS, completely reinstalled nVidea drivers from Dell (Used driver cleaner too)...
Everything went smooth for a couple hours after this was completed yesterday (full diagnostic showed no errors), but after booting up today, after about 5 or 10 minutes of use screen freezes and turns either solid cyan or black... a small pattern of thin lines appears also.
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Mar 10, 2009
I picked up a dell D620 notebook second hand. I did a fresh install of the OS, installed and updated all drivers. I noticed there was some pixels that were going crazy.
There would be a line across the start bar, and a block of miscolored pixels on the bootup screen. If I booted into safe mode, they would not be there. Also, when the notebook is hooked to an external display, they will show on the laptop, but not on the external LCD
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Mar 23, 2009
Hello i recently received a dell studio 1737 for Christmas and about every couple weeks the screen acts weird,
its like a bunch of green pixels just start appearing all over the screen and wont go away until i either close the laptop or restart. After I do that it will go away for a couple weeks and then it will happen again.
I've been trying to just ignore it and keep thinking it will go away but idk. Has anyone else had this problem and what could it be?
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May 28, 2010
My Vaio is about 6 months old and is awesome (aside from the really super loud fan) and now it started to display red flashing pixels-mostly where black or dark colours should appear. Is this a problem with the graphics card? I'm hesitant to send it in because it was bought in sanfran. easy solution to fixing it? reformatting?
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Mar 28, 2010
i just broke my screen and the screen doesnt work anymore(all the pixels are messed up) under the basic warrenty which is 1 year would it cover for my screen replacement? its a dv3t hp laptop
the basic warrenty is the manufactory warrenty so it diidnt cost me a dime when i bought the hp
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May 22, 2009
I was playing stalker a few days ago getting 50-70 FPS and now come today its so much lower at 20-30(not playable) and I tried CS:S, and COD4, and they all seen dramatic fall in FPS. I don't notice any artifacts but I just notice huge FPS hits. I also think my fan isn't running anymore but I am not sure. Does anyone one know what I should do now? Its out of warranty already.
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Jan 25, 2010
The harddrive in my 1520 has died...
Lucky i have a recent backup of info, and currently booting it using puppy linux from a liveCD for general browsing.
Question is what hard drive should i get for it?
can anyone reccamend a reliable one on a budget?
space isnt important... had a 160gb one and had 80gig free.
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May 27, 2009
Whilst working away at my desk, M6400 docked it just powered down.
Pressing the power button causes it (the power button) to light briefly and then go out. Pressing FN+Power (as requested by Dell Tech) does nothing at all.
I've tried it with another PSU (I got 2, one with M6400, other with docking station) - and if you plug the PSU in, and then hit power on the laptop - the blue light on the PSU goes out - and doesn't come back on till the power is cycled. The M6400 does nothing during all of this.
The PSUs work just fine with my D820.
Dell techs are coming tomorrow to fix it. I'll let you know what they say!
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Jan 24, 2009
I have been using my Dell XPS M1210 for 2.5 years now. It has been a great laptop, only big issue has been a dying battery which is something that has occurred to most close friends that own the same model. Recently, my laptop shut down on its own. After this occurred, it wouldn't start up again. When I hit the power button, no sound comes out of the computer. There is no noticeable hard drive spin, fan noise or anything. The screen does not flicker or show any sign of life. The power LED shines for 5 seconds and then goes down.
I tried FN+Power button to no success. Also, if I leave the power button pushed down, the power LED flashes after 5 seconds and continues to stay on until the next 5 seconds doing a cycle that only ends once I stop pushing the button. I tested my battery on another XPS M1210 and it worked well. Also, I tested another battery on my XPS and it did the same thing.
I am currently out of warranty. I don't know what to do to test the failing component. Since I don't know what the specific problem could be, I don't know how much a repair could end up being.
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Oct 14, 2008
My XPS M1210 laptop is dead right now. It happened last friday morning when I am trying to turn on the laptop. After I press the power button, the hard drive sounds spinning, but after a second, it remains silent (Same for the cd-rom). Only the power led is on.
All other leds are dead, not even the bluetooth, cap led, number lock led. So I connected my laptop to a external monitor, but nothing is showed. I have inserted a boot disk, but it doesn't work. I also tried to press Fn and power button method, but it still doesn't work as well.
Right now, I am suspecting my hard drive is broken or some virus infected my laptop because a day before my laptop is still working, my laptop got infected with some virus.
When I opened my inbox, my laptop suddenly got out of control. The cursor jumped around the screen and there was some bar code surrounded the cursor. But after I restarted my comp and did some virus scan, nothing was found. However, the next day, I turned on my laptop, the screen/images were all messed up. The images were chopped into piece. But in safemode, things are looking perfect. So I shutted it down and planned to reformat the laptop. AFter that, I am not able to turn it on again.
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Dec 3, 2008
1 week old.
Now refusing to boot.
"interesting" clicking noise coming from the HDD (Samsung 500gb).
One. Week. Old.
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May 29, 2009
I just went on the Dell website and I think that they stopped producing the Mini 9. I suppose that the Mini 10v has replaced it now...
If I'm not mistaken, that's the first netbook to die. (apart from the never good cloudbook and first gen eee's)
I always thought that system was a cute little one. I was attracted to it for some reason. I'm sorry to see it go. I wish they offered more HDD / SSD space though.
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Apr 20, 2009
What's the best way to sell it?..........................................
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Jan 4, 2009
Either my battery is dead or something in my laptop is wrong.
an Orange led is flashing in the right cornor of my laptop (not on the screen)
Its the battery charge led its flashing non-stop !
My laptop only runs when the power charger cable is connected this means my battery dont charge or is dead ?
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Dec 13, 2007
My Dell XPS 9100 laptop just went stone dead, no lights, charger or otherwise and happened while I was not looking. With no power apparent from battery or AC charger, no other indicators are known.
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Feb 6, 2009
So after having my motherboard replaced before Christmas due to GPU issue, my notebook decides to shut itself off, and I am unable to turn it on.
This is < 2 months since the motherboard was replaced.
It is literally a door-stop!
After talking to the technician on the phone, it looks like they will try to repair it after I send it in. If they can't, he said I probably will get a new notebook (but don't count on it!).
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Jan 8, 2009
Ok so I'm on an apple right now trying to get help for my Dell XPS M140. I have a simple question and I would appreciate any feedback.
A long time ago when I had to reformat the pc I called Dell support and they told me there are 2 keys you can press at boot-up and it will automatically reformat my computer. I forgot what the keys were that I press. I called dell to ask but because my warranty is expired they want $40 for 1 hour of support.
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Aug 2, 2009
I have a small grey blob about 3 pixel by 3 and its annoying me.
when i turn the laptop off or to screen, i cant see it but when its on its always there.
its not on the case as iv tried to clean that.
i cant remember how long its been there but now i notice it, its annoying me
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Jan 6, 2010
In all my years of building and using computers I have never actually experienced an actual case of the cmos battery running out. However, I think my awesome m1530 has shown me everything now. Here is the case:
Fresh windows 7 install - Windows 7 time is correct - Shut down - Boot up - The time is the exact time I shut down.
Is there anything this could be besides a dead cmos battery? I bought my LT brand new directly from Dell about 2-3 years ago, which is a ridiculously short life for a cmos battery. I have to dismantle my LT to bits in order to replace this battery. Anyway, having the wrong time makes a mess of windows, I really need some advice here.
Can it be something other than the cmos battery and what should I do?
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