Dell XPS 14Z :: Randomly Shuts Down
May 7, 2013
My XPS 14z isn't even one year old and it feels like 3 years old because of this problem. It is always just randomly shutting down. No warning, nothing, it just cuts off. The screen goes black and when I turn it back on, its like I did a "force shut down" so I always have to select "start windows normally".  I actually started keeping a list of all the times it has shut down because it happens so often. I just like pick it up, or slightly shift the computer and bam the screen goes black. Also sometimes the laptop will shut down and wont even turn back on until I plug in the power cord! I am tired of the laptop shutting down in the middle of something important!
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Jan 28, 2009
In the past week, my aspire 5315 running vista premium 32bit has been randomly shutting off for what seems like no apparent reason. There's no warning of the shut down, it just turns off. It does this whether connected to the internet or not, and there isn't any one program that's the common denominator. Also, it doesn't boot up successfully every time (maybe 1 out of every 4 attempts). Instead, it just stays on a black screen with a single white blinking horizontal dash (the character two spaces to the left of the backspace button + shift). The computer had started doing this initially when I installed the latest update through Windows Update. I used System Restore and the problem seemed to be fixed. Then the problem started again a couple days later while watching "Lost" on ABC.COM. I ran Windows Defender and it didn't come up with anything.
I've tried running Kaspersky a few times, but the computer shuts down well before the scan is finished (even in safe mode). Any ideas as to what the problem could be?
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Aug 17, 2014
Product Name and Number - DV7t-6c00 / A1L83AV
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I've had this laptop for a little over a year. Â It was having issues after getting malware, so we reformatted it and reinstalled WIndows 7. Â At some point, the battery stopped working (it would only turn on without the battery), so we bought a replacement battery. Â A week or so later, the power cord stopped working, so we bought a replacement power cord. Â Now the laptop won't turn on unless the power cord is unplugged - and sometimes, in order to turn the computer on, the battery must be taken out and put back in. Â When the laptop is on, it will randomly shut off (but has no problem turning on again). Â I have run all the HP Diagnostic tools. Â I have updated everything to its current state. Â What can I do to stop this from happening?
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Dec 30, 2014
I am one of those where the tightening of the screws didn't work. The screw in question "over-turned" when I wnated to fix it so I do not get my battery running. Then I tried to open the back as you describe. I removed all the screws.... but.... still couldnt open it. The back-panel is somehow else fixed... I can ot remove it. Is there any trick or whatsoever or am I missing something else here?
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Jan 1, 2015
My Inspiron 1545 use to randomly shuts down (direct shutdown), I think i was due to over heating because i could feel the bottom of the laptop get really hot, so i started to have the laptop elevated for better air flow, that worked for a little while but then it would have the same problem, i have not cleaned the inside of the laptop or ever opened it, but i plan to do it to see whats going on, i don't think i have a warranty on it anymore so i think will experiment, but before i do that, i wanted to know what could be the cause of this problem, my best guess is i need to clean it or replace the CPU fan.
Also, I left my laptop in the car overnight and i was really cold out, after that night, now the laptop doesn't stay on more than 2 mins.....
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Oct 19, 2011
I'll be using the computer and all of the sudden it turns off, it doesn't log off or say it's shutting down, I mean it literally loses all power. Then I try to restart the computer and you can hear the machine start to come on but then it dies again. I've tried charging it, I took the battery out and put it back in, etc. I'm just not sure what the problem is. I've only had the laptop for 1 year and 3 months and a few weeks before the year warranty expired the computer started to say that the battery life was coming to an end and so Dell had to send me a replacement battery. I've tried leaving the computer alone for days at a time and still nothing and of course it's no longer under warranty so I can't even call Dell without getting charged.
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Aug 9, 2014
So recently my laptop started randomly shutting off while I was gaming, I assumed it was the graphics card so I tried to use the intel hd graphics and disable the amd hd graphics to see if that would solve the issue, however it still happened. One thing I noticed is that now when I disable that graphics card the resolution is odd and the letters won't be as clear, I'm guessing this means it may be a motherboard issue.I moved on to thinking it was overheating due a fan problem, I bought a new thermal module for it and the same thing still happens.
I did the reset procedure (removed the battery and ac, pressed the power button for 60secs) and it still happened. I tried with a new battery and charger, same still happens.Lately it doesn't happen just while gaming, it will randomly shut down and once it does, sometimes it will shut down again and again before it even boots up, after a while it may boot up or may shut down again.It's really random and I cannot find a pattern....
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Oct 12, 2013
I recently upgraded my Lenovo ThinkPad T400 with a Crucial M500 (240GB SATA SSD 7mm) and 8GB Kit (DDR3 PC3-8500 NON-ECC) RAM.
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After a couple of days of trail and error I eventually installed (successfully, I might add) Windows 7 via USB. I leave my laptop on when I sleep, but in the morning it's shut off. When I power it on I get to the Windows did not shut down properly and I always select the "Start Windows Normally" option and additionally Google Chrome informs me that it wasn't shut down properly and restores my tabs.
Why it randomly shuts itself off... Also, when I try to run my system rating after one or two flashes of the screen my laptop turns off, so I am unable to do this as well.
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Aug 1, 2009
I have an Inspiron 5100 That when turned on turns off after about 5 seconds. Once in a while I can get it to turn on but it blues Screens (memory Dump) after the Windows Splash screen about 80% of the time and the other 20% it runs fine. I saw this post Inspiron 5100 won't stay on for more than 10 minutes. and thought I would try Cleaning it out, The Fan turns on so its not that. I also Put new thermal Grease on the Cpu since the old stuff was dried and flaking off. This, I am sad to say, had no effect what so ever. So I Thought I would Ask the Laptop Guru's here to see if my assumption may be right. Do you think that the Proccessor is bad and needs replacing?
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Feb 26, 2009
I have just bought a new game - dawn of war 2.
Approx 30 mins into the game the laptop just shuts down, no BSOD, just powers off. When i reboot it there is no system error saying it was a major crash or any warning telling me why.....
I have installed a heat program to record the heat on teh GPU and the CPU, at the point of crash the GPU is around 85 degrees C.
I have taken the back off the laptop and cleaned the Heatsink fan, it was pretty dusty.
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Mar 1, 2013
I recently purchased a Inspiron 5721. The fan comes on about a minute after it boots and never shuts off. Very irritating. I updated the BIOS to A05 but it didn't make any difference.
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Jul 4, 2009
I've recently starting playing Civilization 4: Beyond the Sword again, and my computer (stats listed in my signature) has started to shut down, I'm presuming from overheating.
I downloaded CPUID hardware monitor and those are my web-surfing/idling temps. This bad boy can get very hot. I only just realized a few moments ago that my fan does not often speed up to max.
Unfortunately, I don't have the extended Dell warranty, and since I bought this in 2007,
Will I have to take it apply and reapply thermal paste?
What utility can I use to test the fan to ensure that it's working properly?
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Mar 11, 2009
Whenever I play any type of game that needs a moving screen or any graphics at all, my screen will just shut off.
No sound comes out of the computer, the backlight isn't on, the screen is just dead.
I've been turning it off by taking out the battery and removing the power plug but haven't tried holding down the power button yet
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May 18, 2009
My screen just shuts off sometimes. It goes black and i may or may not be able to get it working again.
Pushing buttons on the keyboard or moving the mouse does nothing, nor adjusting the display's brightness. When it goes on i can hear the "da-dam" sound that Vista makes when you connect/disconnect something to/from a USB port.
It is very annoying as you might deduce...
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Dec 7, 2014
Recently laptop shuts down unexpectedly even when battery shows 40%. When it restarts with mains on, battery shows 0% power. When I check the battery health, it shows "Your Battery is able to charge normally. However, you may begin to notice reduced operating time because your long-term battery life is decreasing". I know my battery possibly needs to be replaced, but don't understand why battery indicating incorrectly?
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Jan 31, 2013
At random, the 6,5, - and = keys get pressed (can be seen if a text editor/area is focused at the time) and the Windows 'help' dialog pops up, then shut down (no BSOD) within 2-3 seconds. It can also just shut off at any point during boot/shut down.
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Nov 28, 2014
Dell inspiron n 5010. Was using it, and suddenly went off. I try putting it on, but it shuts down, every 10 seconds, whether in bios mode, diagnostic mode or booting mode. I start it and it says repair windows, enter, and it shuts down again within 10 seconds.
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Sep 11, 2007
so my old ac adapter was starting to break..the end that plugs into the laptop was falling off..then it stopped charging the laptop...i have been using another laptop for awhile and decided to buy a new ac adapter for my 5100...well i got my adapter today and plugged it in..the 5100 powered on and i turned away for a second and looked back and the screen had a bunch of words and the only thing i caught at the bottom it said press f2 then it shut off...so i tried to power it back on and it went to the dell intro screen where u can press f2 and then it shuts off...everything turns on the fan and the screen comes up but as soon as it gets to the dell screen it turns off..
When i tried powering on again the lights flashed and nothing turned on..i unplugged the adapter and plugged it back in and the lights flashed as i did that...i pushed power and it started up again only to turn off at the dell screen..as the adapter is plugged in the battery light doesnt stay on at all..just flashes when u plug in the adapter...the light stays on when u turn on the computer but everything just dies within a few seconds..i tried pressing f2 before the computer shut off but it still just turns off
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May 1, 2013
I have Dell Inspiron N5010 laptop, It is shutting down automatically when i start my laptop.
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Apr 22, 2013
I have problem with my dell 1525. After a full battery discharge, I plugged the power and tried to turn it on. All the lights turn on, but after a second it goes silent and I cannot see anything on the screen even the dell logo.
I also tried to remove the battery and the power cord, pressed the power button for 30sec, doesn't work.Later today I will try to remove the RAM and then install it one by one to see if the problem may be caused by bad RAM , but I doubt that this is the solution.Â
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Feb 19, 2013
I have a Dell Inspiron 1545. When I turn the laptop on the fan and noises all started but the screen stays black and it completely shuts down. Does not restart itself but shuts down.
I have tried...
- Taking out HDD
- Removing battery
I also have another one of the same laptops and tried using the battery, adapter and hdd. All 3 worked for the other laptop but not this one.
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Jan 29, 2010
Inspiron 9400 battery good but shuts down
Worked fine on AC or battery until I installed a new Dell battery a few months ago.
Subsequently, works only about two minutes on battery, then completely shuts down without warning and can't be re-started until re-connected to AC power. Adjusting Power Schemes "Running on batteries" in Power Options Properties hasn't helped.
Works OK on AC.
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Nov 25, 2014
My dell inspiron 5520 beeps when I turn it on. It is a series of 4 beeps, 4 beeps and 3 beeps. It shut's down when it's on the battery. When I have it on the mains power after the first three series of beeps it shuts down but 15 seconds later it reboots and continues the beeping, this time it is 4 beeps, 4 beeps, 4 beeps constantly until I turn off the mains supply.
They are short beeps, lasting  for 2 seconds for the 4 beeps. The gap between the series of beeps is also 2 seconds. Recently it has been left in a room that has no heating and it has been quite cold lately, if that has any effect on it.
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Apr 3, 2013
I put the sims 3 in the computer, it loads to the main screen and the shuts down. It doesn't give any warning and does not restart.  It also doesn't give a reason or notice as to why it shut down. The computer is not over-heating and I only have 1 expansion pack. Extra info: It is an 8GB RAM, intel core i5,  is a 64-bit operating system, and Windows 8.
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Dec 12, 2013
My XPS L501X laptop shuts off completely and without warning. What happens is the cursor freezes. The computer does not respond to anything. After about 15 to 60 seconds, the screen goes black and it completely powers down in an instant. It does not restart on its own.
After it shuts down I can re-boot, but sometimes is shuts off during re-boot. Other times it runs for 5 minutes or so. Usually it acts this way for a day or two, then it's "OK" for a week or so before it starts acting up again.
I have run Dell diagnostics and found no problems. I have taken it to the local computer shop. They ran diagnostics and found nothing wrong and were not able to get it to shut down. Yet when I brought it home, it shut down on me within the first hour of use. It seems to run longer in safe mode, but I did have it shut off unexpectedly today while it was in safe mode.
I suspected there might be a problem with my video card as it seemed to be worse when I had an external monitor hooked up to it. Then I ran it for several weeks without the external monitor and it seemed to be OK. Until today when it started shutting down again with no external monitor attached.
This has been an excellent computer until this started happening about 6 months ago. I"m on the verge of giving up and buying a desktop (another laptop like this one is just too expensive). My laptop is out of warranty.
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Jun 10, 2012
Dell inspiron N5010 laptop. When ever I carry my laptop to some place lets say from home to college it stops booting, when I switch on my laptop it starts but after 10-15 seconds it shuts off, also when I try to keep the system in bios it again shuts off within 10-15 seconds.
Twist in the problem is that if I keep my laptop idle for 20-30 minutes it starts working fine (I never remove battery or ram just left my laptop idle)
Another thing is i face this problem only when laptop is carried by me in my back pack or u can say when laptop is subjected to movement.
I noticed this pattern seriously. For past 15 days I didn't displaced my laptop from my desk and it work like any normal laptop but today when I took it to my friends place and there when I tried to boot it it starts and shuts off within 15 seconds while booting so I did the same left it idle without even removing ram or battery or charger for 10 -15 minutes and then it starts working fine.
Why is this happening is there is a problem i hardware or just some loose connection.
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Jan 20, 2013
However, a problem appeared recently: the laptop seems to overheat and it shuts down automatically when the temperature rises a lot. I installed SpeedFan to check it and see whether it is abnormally high. Sometimes it reaches about 80-90 degrees on the 4 cores and the hard disk. Slightly before it started shutting down, the fan became very loud and it switches on and off continuously. So I don't know where the problem started.
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Mar 6, 2013
about the last week now whenever I play games such as WOW and Far Cry 3 It will start off fine and about a minute - 2 minutes later the game will start to slow down right to less than 1 frame a second I also get keyboard and mouse latency when this happens, and when that starts happening my computer will unexpectedly shutdown.I have the latest driver for my GPU, My computer doesn't feel hot at all when this happens which makes me think it might not be an overheating issue and it only happens when playing games, I can do video editing and rendering just fine along with all the basic computer uses such as file transfer, watching videos, listening to music and browsing without any problem. I pulled my Laptop apart thinking it might just be dust build-up and their was a fair bit of dust clogging up the air vent along the side of my laptop, I cleaned that all out and the air started flowing better from the vent. Thinking that was the problem I turned my laptop back on and it done the same thing while playing games.I'm not sure how to tell If it is a heat issue because there is no separate fan for the cpu or gpu and I can't get temperature readings because my computer slows down too much and then shuts down.Computer Specs:Dell XPS 17 L702xÂ
Windows 7 Home Premium x64
nVidia GeForce GT 555M with 3GB of vRAMIntel HD Graphics Family 2nd Generation, (the GT 555M is set to default though)Â 6GB DDR3 [PC3-10600] RAMIntel Core i7 2670QM @ 2.20 GHzMB: Dell Inc. 0XN71K FAB1, I'm not even 100% sure if it's the GPU because my system doesn't feel hot when my Laptop shuts down.
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Apr 11, 2012
My dell inspiron n5040 sometime types the keys 65'-= and then shuts down on both windows 7 and fedora 15
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Mar 30, 2009
Long time no see! I'm about to grab a Inspiron 1521 for $100, the problem is in the title. Run's fine, for a half an hour then shuts off.
My assumption is the maximum problems could be:
- Fans not working, resulting in an overheating: hence shutdown at max temp.
- Heatsinks or thermal compound issues, resulting in an overheating: hence shutdown at max temp.
- Rare possibility that it has a cold solder somewhere located in the mobo: hence shutdown after 30 minutes of running, generated heat build up .....
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