HP DV7-6c90us Lockups :: Laptop Shuts Down Randomly While Gaming
Aug 9, 2014
So recently my laptop started randomly shutting off while I was gaming, I assumed it was the graphics card so I tried to use the intel hd graphics and disable the amd hd graphics to see if that would solve the issue, however it still happened. One thing I noticed is that now when I disable that graphics card the resolution is odd and the letters won't be as clear, I'm guessing this means it may be a motherboard issue.I moved on to thinking it was overheating due a fan problem, I bought a new thermal module for it and the same thing still happens.
I did the reset procedure (removed the battery and ac, pressed the power button for 60secs) and it still happened. I tried with a new battery and charger, same still happens.Lately it doesn't happen just while gaming, it will randomly shut down and once it does, sometimes it will shut down again and again before it even boots up, after a while it may boot up or may shut down again.It's really random and I cannot find a pattern....
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Sep 14, 2014
My Aspire V3-771 is a little over a year old now. I don't know much about computers, but i do enjoy several pc games, and watch a lot of streaming videos. when doing so my computer almost always shuts itself off, even while running games that could hardly be called graphic intensive. I'd thought it might be an overheating issue? but i don't think that's the case.Â
I've also noticed that, within the task manager, the disk will often jump to 100%.
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Again, for months after i bought the machine, it worked perfectly fine. many of the programs that it used to run, now cause it to shut down without warning.Â
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Jul 8, 2014
I have recently purchased an HP ENVY 15t-j100 Quad Edition CTO Notebook Windows 7 Professional (PC Product #: E1P05AV). I'll usually close the lid to put it into sleep mode when I have to do something else. But when I open it back up, it has the "Start windows normally or safe mode" sreen. I've noticed that this only happens after a certain amount of time of being in sleep mode. If I wake it up prior to that, it works just fine. I hope that this can be resolved since this is a brand new laptop.
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Nov 22, 2012
I am having HP Pavilion DV6 6140Tx . Installed Windows 8 Enterprise Edition and updated drivers using drivers for Windows 7 64x from HP site
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The problem is that, when i shutdown my laptop, it doesnt shutsdown, it turns off the screen, but not the processor, fan, touchpad, the light and fan movement is ON and it never shuts down. Then I have forcibly press n hold the Power button to shut it down !
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It also has a delayed Startup issue! But Restart  function just works fine..!
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I don't graphics drivers installed on the system - its AMD ATI RADEON 6700M HD - no compatible drivers available !
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Jul 6, 2014
The model is a HP Pavilion 15-n278sa. My laptop shuts down randomly when it is clearly completely cool, when it has shutdown, the power button will not respond, and the laptop will flash on, and shutdown immediately if it is moved/picked up/tilted, while it is off.The laptop is increasingly getting more unstable and I'm unable to use it...
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May 7, 2013
My XPS 14z isn't even one year old and it feels like 3 years old because of this problem. It is always just randomly shutting down. No warning, nothing, it just cuts off. The screen goes black and when I turn it back on, its like I did a "force shut down" so I always have to select "start windows normally".  I actually started keeping a list of all the times it has shut down because it happens so often. I just like pick it up, or slightly shift the computer and bam the screen goes black. Also sometimes the laptop will shut down and wont even turn back on until I plug in the power cord! I am tired of the laptop shutting down in the middle of something important!
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Jan 28, 2009
In the past week, my aspire 5315 running vista premium 32bit has been randomly shutting off for what seems like no apparent reason. There's no warning of the shut down, it just turns off. It does this whether connected to the internet or not, and there isn't any one program that's the common denominator. Also, it doesn't boot up successfully every time (maybe 1 out of every 4 attempts). Instead, it just stays on a black screen with a single white blinking horizontal dash (the character two spaces to the left of the backspace button + shift). The computer had started doing this initially when I installed the latest update through Windows Update. I used System Restore and the problem seemed to be fixed. Then the problem started again a couple days later while watching "Lost" on ABC.COM. I ran Windows Defender and it didn't come up with anything.
I've tried running Kaspersky a few times, but the computer shuts down well before the scan is finished (even in safe mode). Any ideas as to what the problem could be?
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Aug 17, 2014
Product Name and Number - DV7t-6c00 / A1L83AV
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I've had this laptop for a little over a year. Â It was having issues after getting malware, so we reformatted it and reinstalled WIndows 7. Â At some point, the battery stopped working (it would only turn on without the battery), so we bought a replacement battery. Â A week or so later, the power cord stopped working, so we bought a replacement power cord. Â Now the laptop won't turn on unless the power cord is unplugged - and sometimes, in order to turn the computer on, the battery must be taken out and put back in. Â When the laptop is on, it will randomly shut off (but has no problem turning on again). Â I have run all the HP Diagnostic tools. Â I have updated everything to its current state. Â What can I do to stop this from happening?
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Dec 30, 2014
I am one of those where the tightening of the screws didn't work. The screw in question "over-turned" when I wnated to fix it so I do not get my battery running. Then I tried to open the back as you describe. I removed all the screws.... but.... still couldnt open it. The back-panel is somehow else fixed... I can ot remove it. Is there any trick or whatsoever or am I missing something else here?
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Feb 26, 2009
I have just bought a new game - dawn of war 2.
Approx 30 mins into the game the laptop just shuts down, no BSOD, just powers off. When i reboot it there is no system error saying it was a major crash or any warning telling me why.....
I have installed a heat program to record the heat on teh GPU and the CPU, at the point of crash the GPU is around 85 degrees C.
I have taken the back off the laptop and cleaned the Heatsink fan, it was pretty dusty.
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Jul 4, 2009
I've recently starting playing Civilization 4: Beyond the Sword again, and my computer (stats listed in my signature) has started to shut down, I'm presuming from overheating.
I downloaded CPUID hardware monitor and those are my web-surfing/idling temps. This bad boy can get very hot. I only just realized a few moments ago that my fan does not often speed up to max.
Unfortunately, I don't have the extended Dell warranty, and since I bought this in 2007,
Will I have to take it apply and reapply thermal paste?
What utility can I use to test the fan to ensure that it's working properly?
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Oct 12, 2013
I recently upgraded my Lenovo ThinkPad T400 with a Crucial M500 (240GB SATA SSD 7mm) and 8GB Kit (DDR3 PC3-8500 NON-ECC) RAM.
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After a couple of days of trail and error I eventually installed (successfully, I might add) Windows 7 via USB. I leave my laptop on when I sleep, but in the morning it's shut off. When I power it on I get to the Windows did not shut down properly and I always select the "Start Windows Normally" option and additionally Google Chrome informs me that it wasn't shut down properly and restores my tabs.
Why it randomly shuts itself off... Also, when I try to run my system rating after one or two flashes of the screen my laptop turns off, so I am unable to do this as well.
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Jan 1, 2015
My Inspiron 1545 use to randomly shuts down (direct shutdown), I think i was due to over heating because i could feel the bottom of the laptop get really hot, so i started to have the laptop elevated for better air flow, that worked for a little while but then it would have the same problem, i have not cleaned the inside of the laptop or ever opened it, but i plan to do it to see whats going on, i don't think i have a warranty on it anymore so i think will experiment, but before i do that, i wanted to know what could be the cause of this problem, my best guess is i need to clean it or replace the CPU fan.
Also, I left my laptop in the car overnight and i was really cold out, after that night, now the laptop doesn't stay on more than 2 mins.....
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Oct 19, 2011
I'll be using the computer and all of the sudden it turns off, it doesn't log off or say it's shutting down, I mean it literally loses all power. Then I try to restart the computer and you can hear the machine start to come on but then it dies again. I've tried charging it, I took the battery out and put it back in, etc. I'm just not sure what the problem is. I've only had the laptop for 1 year and 3 months and a few weeks before the year warranty expired the computer started to say that the battery life was coming to an end and so Dell had to send me a replacement battery. I've tried leaving the computer alone for days at a time and still nothing and of course it's no longer under warranty so I can't even call Dell without getting charged.
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Dec 31, 2010
My 2 month old HP ENVY 17 (1050ea) constantly overheats and shuts down. It is sitting on a wooden table with nothing blocking the airflow.
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It has just been back to HP for repair, they replaced the Heatsink and fan and updated the BIOS (thou the bios appears to have no updates that affect the operating temperature). The machine will suddenly switch off and then on re-boot the bios displays the message 'System Temperature (90D)'.
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On return from repair it seemed to be a little better, its system temperature was now peaking at about 77C rather than the mid 80s that it would peak at before repair. The first shutdown occured after about 20 minutes (running a simulation). After this it could be made to shut down after just a few minutes running prime95, then just web browsing will shut it down once it has been hot.
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One of the service engineers suggested that I am expecting too much of the machine to run for any period at maximum power. It was also suggested that I need to purchase some sort of external cooling system to try and keep it working. So is there a way to manually underclock the processor ( and maybe GPU?) to keep it running?
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May 3, 2009
I have an Aspire 1694wlmi with a 2GHz Pentium M, a Mobility Radeon x700 (256mb) and 1GB of ram. I run Win XP with SP3. I didn't do anything to the comp apart from removing its crappy built-in wlan adapter.
The issue is this: whenever I play any game (even as undemanding as UT99) the laptop just shuts down without warning. This even happens playing 8ballclub's billiards sim in window mode for instance.
The whole thing started happening occasionally a long time ago (with Rome Total War at first). Right now, it happens always and very very soon after starting the game (i.e. less than a minute).
I have noticed that the CPU usage jumps to 100% as soon as I launch the game and stays there until shutdown (but this is supposed to be normal, yes?). Also, I tried stopping all non-essential processes (of which there weren't that many to begin with) and the CPU usage is around 0-4% when idle.
I have also opened the lid and look for dust - none there (neither around the processor nor around the graphics adapter)
I tried updating the ATI drivers, but since the Radeon is included in all Acers, it won't let you update the drivers - and Acer doesn't provide updates either. I have installed the Catalyst Control Center...
People have associated such problems with viruses. I use Avast which finds no viruses (I'm installing Kaspersky next).
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Mar 23, 2010
I updated the bios which fixed other issues. I updated the drivers and did all the win7 updates to rule any of that out. When teh laptop gets down to 18% it just powers off instantly. It does not go through a normal shutdown process or hibernate. I can power it back on and it shows 18% battery left. Is the battery going bad? I dont think this machine is barely a year old yet. I have no problems on wall power. Could it be a Win7 power setting? Just surprised win7 would slam the power off like that.
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Jan 15, 2009
what's wrong with his laptop. it comes up with this screen.
It goes to this screen then stays powered on but the screen goes blank.
So far I can go into the bios but there is not that many options.
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Dec 12, 2013
My XPS L501X laptop shuts off completely and without warning. What happens is the cursor freezes. The computer does not respond to anything. After about 15 to 60 seconds, the screen goes black and it completely powers down in an instant. It does not restart on its own.
After it shuts down I can re-boot, but sometimes is shuts off during re-boot. Other times it runs for 5 minutes or so. Usually it acts this way for a day or two, then it's "OK" for a week or so before it starts acting up again.
I have run Dell diagnostics and found no problems. I have taken it to the local computer shop. They ran diagnostics and found nothing wrong and were not able to get it to shut down. Yet when I brought it home, it shut down on me within the first hour of use. It seems to run longer in safe mode, but I did have it shut off unexpectedly today while it was in safe mode.
I suspected there might be a problem with my video card as it seemed to be worse when I had an external monitor hooked up to it. Then I ran it for several weeks without the external monitor and it seemed to be OK. Until today when it started shutting down again with no external monitor attached.
This has been an excellent computer until this started happening about 6 months ago. I"m on the verge of giving up and buying a desktop (another laptop like this one is just too expensive). My laptop is out of warranty.
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Jan 20, 2013
However, a problem appeared recently: the laptop seems to overheat and it shuts down automatically when the temperature rises a lot. I installed SpeedFan to check it and see whether it is abnormally high. Sometimes it reaches about 80-90 degrees on the 4 cores and the hard disk. Slightly before it started shutting down, the fan became very loud and it switches on and off continuously. So I don't know where the problem started.
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Mar 6, 2013
about the last week now whenever I play games such as WOW and Far Cry 3 It will start off fine and about a minute - 2 minutes later the game will start to slow down right to less than 1 frame a second I also get keyboard and mouse latency when this happens, and when that starts happening my computer will unexpectedly shutdown.I have the latest driver for my GPU, My computer doesn't feel hot at all when this happens which makes me think it might not be an overheating issue and it only happens when playing games, I can do video editing and rendering just fine along with all the basic computer uses such as file transfer, watching videos, listening to music and browsing without any problem. I pulled my Laptop apart thinking it might just be dust build-up and their was a fair bit of dust clogging up the air vent along the side of my laptop, I cleaned that all out and the air started flowing better from the vent. Thinking that was the problem I turned my laptop back on and it done the same thing while playing games.I'm not sure how to tell If it is a heat issue because there is no separate fan for the cpu or gpu and I can't get temperature readings because my computer slows down too much and then shuts down.Computer Specs:Dell XPS 17 L702xÂ
Windows 7 Home Premium x64
nVidia GeForce GT 555M with 3GB of vRAMIntel HD Graphics Family 2nd Generation, (the GT 555M is set to default though)Â 6GB DDR3 [PC3-10600] RAMIntel Core i7 2670QM @ 2.20 GHzMB: Dell Inc. 0XN71K FAB1, I'm not even 100% sure if it's the GPU because my system doesn't feel hot when my Laptop shuts down.
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Oct 29, 2009
My laptop constantly restart randomly, most of the time when using IE
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Jun 29, 2009
I have a strange issue I was hoping one of you could help me solve. I have a dell latitude d620.
I bought this laptop used and always had some issues with it. At first the machine used to have some random power failure, where i would plug it in and the screen would go black. So I went ahead and replaced the motherboard.
Now after many months I took the machine to work and when i got home it will randomly freeze. I went ahead and tried a different harddrive, with the same result. So I tried to reformat the drives and it occurs on both as well
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Oct 15, 2014
How to solve the problem with a laptop. I have HP Pavilion g6-2320er (A6) and on it the operating system Windows 8. For a year this laptop works well (from date of purchase passed just over a year). Warranty expired in August 2014. (At the moment the guarantee is not performed). The problem is that the laptop began to overheat. It just shuts down. I began to raise it to ventilation air passes better.
But now it began to frequently shut down and even after the easy way out, when turned on, gives me a strange message: "The system has detected that a cooling fan is not operating correctly ... Continued operation is not recommended and may cause unpredictable behavior that could result in random shutdown possible system damage. The system will shutdown in 15 seconds. To prevent shutdown and continue operation ... "Of course, I understand the general meaning. But what is the reason for such work "fan" and what to do to more of this happening?
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Aug 28, 2014
I have a 1 year old HP Probook 4540s that recently has the following problem.
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When unplugged the laptop suddenly shuts down even tough the battery shows 29% still remaining.
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I receive no notification from Windows or anything, it just shut downs like when the battery reaches 0%.
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Then in order to start it again, I need to plug it in.
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I previously didn't have any battery problems and running the HP Assistant informs me that the battery is ok and it doesn't need replacements. Basically the laptop is dead at 28%-29% battery life.
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Feb 24, 2013
when i turn on my laptop it tries to auto-fix a problem, then says it cant.Â
Then it either restarts or shuts down.
I dont know what the problem is and untill its solved i cant use my laptop.
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Aug 30, 2013
I chose a Dell Inspiron and believe the model is 15R although I can't be sure as I cannot remember exactly which one I chose to begin with and just checked my Dell boxes and all I saw was 'P17F', so I don't know if that's the model haha! But anyway..
Ever since I got my laptop to begin with there was the occasional time where it would switch off randomly. At first I found no reason for it and thought it might just be me and that I need to be a little more careful with it. Then it became more frequent and I noticed that it's when I move my laptop. I had it on my lap one day, I pulled my laptop a little closer to me as I was reading, and it shut down. I turned it on again and all was fine but now, 15 months on it's becoming a daily problem. I have checked the bottom of my laptop and see nothing that could be causing it. It is at the point now where small things such as tilting the screen back (and my laptop moves), setting my laptop on a cushion even the tiniest movements can cause it to switch off.
Just a minute a go, I put my sofa recliner up and it shut down as it was resting on my lap. I turned it on again, moved my leg slightly and it went again. I put it on a cushion because sometimes that works, it shut down again. I moved my laptop slightly to position it on the cushion better, went AGAIN. Then I tilted the screen back ever so slightly, it went again. I'm wondering if it's just the battery, as my battery only lasts for two hours unplugged when at first it lasted for five, then went down to three, and now two.
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Apr 29, 2009
I was looking at pictures of the Sony FW online and I'm very interested in purchasing. I just wanted to know matter of factly which models are the gamer powerhouses in the Sony line?
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Nov 25, 2009
I have dv7 with Intel Core 2 duo 2.4 and 512 Nvidia as my main entertaiment computer.I have few games which I like to play from time to time.Anyone do same with dv7?
I can play on full specs on CS Source but on Crysis I can play at medium and medium hgraphics to be perfect.
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Dec 6, 2014
My laptop was working fine but then 5 minutes later after I shut down, I realized I forgot something so I started it back up again to find that after the Lenovo logo screen I would get a Fan Error message and the laptop shuts back down. Now I can't get into my computer at all.
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