Dell Studio 1749 :: Shuts Down Randomly Without Warning And Then Won't Start Back Up
Oct 19, 2011
I'll be using the computer and all of the sudden it turns off, it doesn't log off or say it's shutting down, I mean it literally loses all power. Then I try to restart the computer and you can hear the machine start to come on but then it dies again. I've tried charging it, I took the battery out and put it back in, etc. I'm just not sure what the problem is. I've only had the laptop for 1 year and 3 months and a few weeks before the year warranty expired the computer started to say that the battery life was coming to an end and so Dell had to send me a replacement battery. I've tried leaving the computer alone for days at a time and still nothing and of course it's no longer under warranty so I can't even call Dell without getting charged.
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May 7, 2010
I have a dell 1749 with I7 and the ATI graphics card and loved it till today when I applied the recommended A04 version bios update.
It stopped at 69 out of 70 in the install process for over an hour and then I had a brick!
Dell have agreed to replace the unit as it is less than a month old and totally fried, it wont even get to the dell logo stage which means you can't revert to the previous bios.
It may have been that it was already faulty but I would be very wary of updating the bios at this time.
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Dec 12, 2013
My XPS L501X laptop shuts off completely and without warning. What happens is the cursor freezes. The computer does not respond to anything. After about 15 to 60 seconds, the screen goes black and it completely powers down in an instant. It does not restart on its own.
After it shuts down I can re-boot, but sometimes is shuts off during re-boot. Other times it runs for 5 minutes or so. Usually it acts this way for a day or two, then it's "OK" for a week or so before it starts acting up again.
I have run Dell diagnostics and found no problems. I have taken it to the local computer shop. They ran diagnostics and found nothing wrong and were not able to get it to shut down. Yet when I brought it home, it shut down on me within the first hour of use. It seems to run longer in safe mode, but I did have it shut off unexpectedly today while it was in safe mode.
I suspected there might be a problem with my video card as it seemed to be worse when I had an external monitor hooked up to it. Then I ran it for several weeks without the external monitor and it seemed to be OK. Until today when it started shutting down again with no external monitor attached.
This has been an excellent computer until this started happening about 6 months ago. I"m on the verge of giving up and buying a desktop (another laptop like this one is just too expensive). My laptop is out of warranty.
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Sep 9, 2014
Bought my Acer May 2014 and lately the pc shuts down randomly with no warning. No blue screen or reason.
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Jan 8, 2009
my m1330 randomly restarted, no BSOD, no warning.
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May 7, 2013
My XPS 14z isn't even one year old and it feels like 3 years old because of this problem. It is always just randomly shutting down. No warning, nothing, it just cuts off. The screen goes black and when I turn it back on, its like I did a "force shut down" so I always have to select "start windows normally".  I actually started keeping a list of all the times it has shut down because it happens so often. I just like pick it up, or slightly shift the computer and bam the screen goes black. Also sometimes the laptop will shut down and wont even turn back on until I plug in the power cord! I am tired of the laptop shutting down in the middle of something important!
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Jan 28, 2009
In the past week, my aspire 5315 running vista premium 32bit has been randomly shutting off for what seems like no apparent reason. There's no warning of the shut down, it just turns off. It does this whether connected to the internet or not, and there isn't any one program that's the common denominator. Also, it doesn't boot up successfully every time (maybe 1 out of every 4 attempts). Instead, it just stays on a black screen with a single white blinking horizontal dash (the character two spaces to the left of the backspace button + shift). The computer had started doing this initially when I installed the latest update through Windows Update. I used System Restore and the problem seemed to be fixed. Then the problem started again a couple days later while watching "Lost" on ABC.COM. I ran Windows Defender and it didn't come up with anything.
I've tried running Kaspersky a few times, but the computer shuts down well before the scan is finished (even in safe mode). Any ideas as to what the problem could be?
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Aug 17, 2014
Product Name and Number - DV7t-6c00 / A1L83AV
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I've had this laptop for a little over a year. Â It was having issues after getting malware, so we reformatted it and reinstalled WIndows 7. Â At some point, the battery stopped working (it would only turn on without the battery), so we bought a replacement battery. Â A week or so later, the power cord stopped working, so we bought a replacement power cord. Â Now the laptop won't turn on unless the power cord is unplugged - and sometimes, in order to turn the computer on, the battery must be taken out and put back in. Â When the laptop is on, it will randomly shut off (but has no problem turning on again). Â I have run all the HP Diagnostic tools. Â I have updated everything to its current state. Â What can I do to stop this from happening?
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Dec 30, 2014
I am one of those where the tightening of the screws didn't work. The screw in question "over-turned" when I wnated to fix it so I do not get my battery running. Then I tried to open the back as you describe. I removed all the screws.... but.... still couldnt open it. The back-panel is somehow else fixed... I can ot remove it. Is there any trick or whatsoever or am I missing something else here?
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Jan 1, 2015
My Inspiron 1545 use to randomly shuts down (direct shutdown), I think i was due to over heating because i could feel the bottom of the laptop get really hot, so i started to have the laptop elevated for better air flow, that worked for a little while but then it would have the same problem, i have not cleaned the inside of the laptop or ever opened it, but i plan to do it to see whats going on, i don't think i have a warranty on it anymore so i think will experiment, but before i do that, i wanted to know what could be the cause of this problem, my best guess is i need to clean it or replace the CPU fan.
Also, I left my laptop in the car overnight and i was really cold out, after that night, now the laptop doesn't stay on more than 2 mins.....
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Aug 9, 2014
So recently my laptop started randomly shutting off while I was gaming, I assumed it was the graphics card so I tried to use the intel hd graphics and disable the amd hd graphics to see if that would solve the issue, however it still happened. One thing I noticed is that now when I disable that graphics card the resolution is odd and the letters won't be as clear, I'm guessing this means it may be a motherboard issue.I moved on to thinking it was overheating due a fan problem, I bought a new thermal module for it and the same thing still happens.
I did the reset procedure (removed the battery and ac, pressed the power button for 60secs) and it still happened. I tried with a new battery and charger, same still happens.Lately it doesn't happen just while gaming, it will randomly shut down and once it does, sometimes it will shut down again and again before it even boots up, after a while it may boot up or may shut down again.It's really random and I cannot find a pattern....
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Oct 12, 2013
I recently upgraded my Lenovo ThinkPad T400 with a Crucial M500 (240GB SATA SSD 7mm) and 8GB Kit (DDR3 PC3-8500 NON-ECC) RAM.
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After a couple of days of trail and error I eventually installed (successfully, I might add) Windows 7 via USB. I leave my laptop on when I sleep, but in the morning it's shut off. When I power it on I get to the Windows did not shut down properly and I always select the "Start Windows Normally" option and additionally Google Chrome informs me that it wasn't shut down properly and restores my tabs.
Why it randomly shuts itself off... Also, when I try to run my system rating after one or two flashes of the screen my laptop turns off, so I am unable to do this as well.
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Mar 19, 2013
My laptop is unable to start up fully. I press the start up power on button and the computer loads the Dell Intel screen and sometimes makes it to the microsoft start up screen. I end up recieving a warning of the battery cannot be identified and this system will be unable to charge this battery. strike F1 to continue, F2 to run the setup utility, Press F5 to run onboard diagnostics.
I have had the laptop and the same battery for almost 5 years. the batery life has been degrading over the last couple years and was to the point of only having 20 minutes of life. I left my laptop in the car for a couple days when it was very cold. I brought the laptop in to back it up onto my external hard drive and notced in the lower right hand corner that the laptop was charging yet their was a red X displaying near the battery. The latop shuts down if i disconnect the power supply.
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Dec 6, 2014
My laptop was working fine but then 5 minutes later after I shut down, I realized I forgot something so I started it back up again to find that after the Lenovo logo screen I would get a Fan Error message and the laptop shuts back down. Now I can't get into my computer at all.
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Dec 25, 2014
I have an Acer Aspire v3-551g-8454 laptop. Lately it has been shutting itself off after anywhere from 5 to 24 hours of it being turned on. In the past I could simply turn it back on and resume from there. Now, when I try to turn it back on, the power button just flashes a few times and the laptop doesn't turn on. The laptop doesn't feel overly hot anywhere on it's surface.
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Jan 25, 2010
I believe '1749' is the model number for the core i5 Studio 17 - anyone know when it will be released or whether the i5-540m will be available? Considering buying an XPS 1647 now but would prefer the 17" screen
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May 4, 2010
This is for the Dell USA site as of 5/6/2010....any other countries and/or times YMMV
There are some notable differences between the 1747 and 1749 being offered via the Dell Studio 17 selector
1749:
ATI 5650
i3-350M, i5-430M, i5-520M (No i5-540M or i7-620M. No Quad Core Options)
1066 memory (Makes sense since dual core i3,i5,i7's only support up to 1066 memory)
9-Cell battery as default option
1yr Warranty default
1080P "RGBLED" panel Description/Product Code = DH1080F / 320-8968
1747:
ATI 4650
i7-720QM, i7-820QM (No dual core options at all)
1333 memory support
9-Cell battery as default option
2-yr warranty default (No 1 yr option)
1080P "B+RG" panel Description/Product Code = CH1080F / 313-8043
Blue Ray RW drives are now an option for both @ $150.00
Intel 6200/6250 options are available for both
I'm definitely curious about the panel changes along with system board revisions to see if the 1749 supports Quad Core CPUs.
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Mar 5, 2010
As the title says i bit the bullet and ordered a 1749
Spec
i5 520m
4gb ram
1TB hd
Ati 5650
All for the paltry sum of £673.
This is the first lappy i have ever bought and i have done so to make space by getting rid of my ageing desktop.
Problem is i am now on the verge of buyers remorse so i am asking for a little input on my choice. I would really like the input of you guys who have been around Laptops for a while.
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May 6, 2010
First off i use to have a dell Inspiron 1501 then i upgraded to the Inspiron 1545 which i know both of these 2 machines are a very basic low end computer
I just ordered a Dell Studio 1749 and its in the process of being built as we speak.. but with these newer computers technology im not very familer with.
1. my first question i was wondering if anyone knew of the release date the Studio 1749 came out.
2. is the I5 processor better then the duo core .....
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Apr 18, 2013
I have a Dell 1749 into which I have installed two OCZ Vertex 3 MaxIOPS SSD drives. Boot times are pretty fast using a single, non-raid, drive but I was thinking of configuring the two drives in a RAID 0 configuration to boost speed a bit further. I could not find anything in the bios settings that would allow the SATA controller to go to a RAID configuration. I guess, therefore, that at least the laptop that I have does not have RAID capabilities. Were there any Studio 1749 system boards that did indeed support RAID?
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Feb 25, 2013
The CD will play the songs etc... but it wont eject the disc. Tried soft key on the "UBL + srs Premium Sound panel" above Key Pad, plus tried using software bottons ie... In "Media Centre", Right clic in Explorer+eject...etc...
Sounds like it tries to Eject but can't..... Don't want to dismantle the hole laptop to get at the CD/DVD Drive.
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Feb 13, 2010
I've recently received my dell studio 1749 laptop with the following specs,
- i5 CPU 520m
- 4 gigs of RAM
- Intel HD graphics
- 320 gig HD
The problem with this laptop is that the fan will start to whine every few minutes seemly without reason.
I've done some investigation and found out the following:
- there seems be a threshold of 35 to 36 degrees celsius. Once the CPU hits that temperature, the fan will start to cool it down to under 30 degrees
- the idle temperature of the CPU is always creeping up, even without load. If I leave the computer alone at idle with almost no CPU activity, the temperature will creep up to the threshold...thus triggering fan.
the cycle repeats itself every few minutes.
I've attached a picture to illustrate the problem.
Since this is my first laptop, I want to ask does the CPU temperature stay constant during idle? or does it creep up like mine?
Can the threshold be modified?
Is this normal with the dell studio?
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Aug 12, 2014
My daughter's 1749 laptop shut itself off and now when you plugin the power adapter, the light over the plug on the laptop blinks three times. It will not power on at all.
I have replaced the power jack in the laptop as well as the cpu and tried different known-good ram but nothing makes any difference. What does the light over the power jack blinking three times indicate?Â
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Jan 6, 2012
I had to reset my Studio 1749 to factory defaults and now the option for "Dell Extended Battery Life" within the Dell Battery Meter is gone. I don't know what needs to be reinstalled in order to get it back.
These are the changes that might affect the issue:
- Installed a different WiFi-Card (Dell 1520)- Installed a different Tuner Card (Yuan, provided by Dell)- Installed Service Pack 1 for Windows 7- Flashed BIOS to A08- Updated all Drivers and Utilities from the Dell Homepage except for the ATI-Driver
I think it is a useful tool if you use your notebook on battery, because it is able to control a few options that are not available in Windows 7 default power plans.
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Jan 21, 2015
The touchpad on my Studio 1749 is erratic - it zooms in and out or scrolls when all I am doing is moving the cursor around the screen. I have updated drivers recently and run Dell Detect.
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Apr 20, 2010
I just bought a Studio 1749 with a Dutch US international keyboard. The US backlit keyboard is the only backlit one and not an option here.
The only difference is the missing € symbol at key number 5, for which I don't care so much.
Now I'm trying to find the US backlit keyboard at eBay or Amazon without success. Is there a way to find one aftermarket and get it shipped to Europe?
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Dec 24, 2012
Windows update changed my keyboard and pointing devices to standard ps/2.Â
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Mar 23, 2013
I returned from windows 8 to windows 7 64 on my Dell Studio 1749 because i had a Hibernation problem.Â
Now the problem is not solved, i've the same in my windows 7 64 (when the laptop hibernate, it freeze). I think it  is a bios error, and i want Reset it, but, if i try to  reinstall the last bios, installation program does not work and report: "the last bios is already installed).
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Mar 8, 2010
Last Friday i received my new Studio 1749 with i3. As told by the documentation I put in the battery, put the power cable in the ac-adapter, pluged the AC-cable into the laptop and then pluged the ac-adapter into the wall outlet. I booted the laptop and once I was on the windows desktop had a look at the battery symbol. It showed that the laptop was connected to external power and that the battery was being charged.
I wen't away from the laptop to let it charge the battery for 12 hours as told by the documentation. After two hours i came back to have a look at the laptop and it was off. Curious I turned it on again. After booting up it showed the battery at 60% and the laptop running from battery. Yet the ac-adapter was connected to the laptop. I hadn't changed anything. I pluged the adapter cable in and out, but it wouldn't recognize that the was external power available. Turning the laptop off an on again didn't work either.
Now I feared for the battery. My guess is that at one point it started to run on battery power even though it was not charged for 12 hours. Then when the battery was depleted the laptop shut down. This might have permanently damaged the battery!
I guess as soon as the laptop was off the ac-adapter charged the battery again, and when I came in it was just at 60%.
So I turned it off removed the ac-adapter, removed the battery, put the battery back into the laptop pluged the ac-adapter back in and booted up again. Now it showed it was running from external power again. All fine. It charged the battery as well. Actually it charged the battery up to 99% and then out of nowhere the battery symbol changed and it was running from battery AGAIN! Even though it was still connected to the ac-adapter. This happens all the time. It is reproducable.
So I thought something might be wrong with the ac-adapter.
I powered down the laptop and removed the battery. Now with only the ac-adapter connected ,I tried to start the laptop. The control lights above the keyboard came on for 2 or 3 seconds and then the laptop turned off again. Trying to hit the power button again after that didn't give another reaction.
Conclusion: The laptop won't run just on external power with no battery in the battery bay.
I put in the battery again. AC-adapter still connected. Hit power. Laptop starts to boot. Then while booting I removed the battery. Laptop keeps on booting - finishes booting - runs nice and well at full speed not missing the battery - FOREVER.
So it won't boot with the battery removed, but it will run without it flawlessly??? Strange isn't it?
Next test: I put in the battery again while the laptop is running from mains. And now it charges the battery again until the point... you already know... it "forgets" that it is connected to the ac-adapter and starts running on battery power. So now I boldly removed the battery while the laptop was running. After all it was still connected to mains/ac-power.
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May 19, 2014
I purchased a new Dell XPS 11 9P33 a few days ago and the Windows logo button located on the touch screen is randomly vibrating and switching to the Windows start menu in Windows 8.1. The Windows button will randomly vibrate and switch to the start menu even when no one is touching the laptop. It seems to start slow at first happening once every few minutes then it gets worse so that the Windows button is switching to the start menu rapidly several times in a row making the laptop unusable.
Rebooting the laptop doesn't seem to work, the issue comes right back in a few minutes. This happens when viewing the BIOS without being logged into Windows so it appears to be a hardware issue. The local computer store had another Dell XPS 11 in stock so I exchanged it for the other one but now the new XPS 11 has the exact same issue that the first XPS 11 had. It has BIOS version A00 installed which appears to be the latest BIOS version. It's a great laptop otherwise and I would love to keep it, is there any possibility this will be fixed in an upcoming BIOS update?
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