Dell XPS 11:: Windows Button Randomly Vibrates And Switches To Start Menu

May 19, 2014

I purchased a new Dell XPS 11 9P33 a few days ago and the Windows logo button located on the touch screen is randomly vibrating and switching to the Windows start menu in Windows 8.1. The Windows button will randomly vibrate and switch to the start menu even when no one is touching the laptop. It seems to start slow at first happening once every few minutes then it gets worse so that the Windows button is switching to the start menu rapidly several times in a row making the laptop unusable.

Rebooting the laptop doesn't seem to work, the issue comes right back in a few minutes. This happens when viewing the BIOS without being logged into Windows so it appears to be a hardware issue. The local computer store had another Dell XPS 11 in stock so I exchanged it for the other one but now the new XPS 11 has the exact same issue that the first XPS 11 had. It has BIOS version A00 installed which appears to be the latest BIOS version. It's a great laptop otherwise and I would love to keep it, is there any possibility this will be fixed in an upcoming BIOS update?

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