Dell XPS 15 P31F :: Charger Plugged In But Not Charging - LED On Cable Is On Constant
Nov 25, 2013
I have just received my new XPS15 4 days ago, and when I first switched it on it was fine. After 2 day, with the charger plugged in. A message shown on setup screen saying "Charger is plugged in but not charging." I have checked the charger it is definitely a 130W charger, and the LED on the cable is on constant. After window started, same message shown up again. but the battery icon was shown charging, and the battery was showing 100%. So is this a software issue, or hardware? As I have seen may other user are experiencing the same problem.
I have checked the plug was connected correctly.
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Apr 4, 2013
I have the same problem. I have an Inspiron 14z (N411z)
My battery light is flashing orange and the battery icon says that my charger is plugged in but not charging. So when I unplug my laptop it automatically dies. It's been like this for about a week and I've tried everything I found online including
Battery Health says 'System cannot communicate with battery'
Battery Status says ' Battery Charging disabled'
I tried to flash the BIOS by downloading the latest version, however it gives me an error message saying battery needs to be atleast 10% to flash BIOS. Or, it says 'Service already exists'
I bought the laptop in 2011 December, but didn't start using it until October 2012. The laptop is relatively new in terms of usage.
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Jan 9, 2015
How can I disable battery charging of my lap top while the charger is plugged in ? (Dell XPS 15 haswell)...
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Dec 13, 2014
My acer aspire E17 stopped charging. It says charger plugged in but no charging. It got internal battery, battery cannot be remove ....
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Oct 12, 2010
I have had my Dell Inspiron 1525 for around two years. For the past month, when my power supply is plugged in, the battery does not charge. It has been stuck on 3% and will automatically shut down when unplugged.
I have seen that this is a very common problem, however, when hovering over the battery icon it says: plugged in, CHARGING, where as all of the other posts that I have seen say: plugged in, NOT charging.
I have tried taking the battery out and restarting but this did not work. I also drained my battery and tried to recharge but again, this did not work. My initial thought is that I may need a new battery but I just wanted to check first.
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Jan 2, 2015
I have just encountered a problem with my Inspiron 7520 laptop. The laptop is plugged in and notes 'charging'. Problem is that it is not charging and battery has been at 0% for a week now.
Battery meter notes the battery is charging and that the battery is working normally. I have run the 'My Dell' systems test and it failed on the battery with error code WBT02-GX1...
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Apr 13, 2013
I've tried everything
The charger light still works (The blue ring)
[URL] downloaded the latest bios launcher but it is asking for minmum 10% battery but i have issue with charging and won't work
also i've ran the bois for it to say the ac adapter is [Uknown]
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May 9, 2010
My Dell XPS M1530 just shut down on me. When I plug the charger into the laptop, the green light on the charger turns off, just like it wasn't plugged into the wall outlet.
I tried a second charger, and the light on that one just blinks in rapid succession. I've tried booting it up without the battery and with a replacement battery with the same results.
So now my laptop can't start up and I'm not sure what's going on.
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Dec 22, 2014
I am having 15 R 5521 I plugged in my charger. But seems it was not working. There was no yellow indicator on charger. I ran the diagnostic run test. It showed me result as PASS all the test. On the same switch I plugged my mobile charger and the same was getting charged.
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Jul 14, 2014
I turn my laptop on and the screen is dim but I can see everything fine it works fine but then I plug in the power and the screen brightens up to normal then 3 seconds later it goes blank everythin in the back round is still running everything is fine but I can't do anything because the screen is blank. So I usually have to turn it off and let the battery charge all the way which it does and that works fine. So then I can start it up on the battery working fine but as soon as I go to charge it while its on the screen goes blank...
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Jan 16, 2011
I have a Dell Inspiron 1525 Laptop and for some reason the wifi isnt working nor plugging the cable into the laptop.
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Jan 20, 2009
i have bought dell xps 1710 after few months the charger stopped charging the battery even when i changed charger-adapter / battery. so i even cant turn on the laptop :-(
please give me advice what can i do or how can i ask for my money back.i dont know if there is some warranty.
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Jul 5, 2013
My laptop charger suddenly stopped working. Last night it was still working perfectly normal. I tried using my friend's charger and it charges, so it's not the battery's problem. It's not the problem with 'Plugged in, Not charging' , but actually there is no response when I plug in the charger. Is it the software problem or is it the charger's problem? Is there a way to fix the charger?
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Jan 8, 2015
I've ran into a running issue where my computer's (Aspire E 15 or E5-511-P0GC) has a performance drop in CPU frequency only when I plug in my computer's given charger that came with my computer. I've already tried updating my BIOS to the newest version, performed computer resets and restarts, run anti-virus programs such as MalwareBytes and Avast, and checked my power settings (where everything was set on high performance no matter what).
I've recently bought the product about a month ago and have been trying to solve the problem for awhile now. What I've noticed occurs is a drop in CPU frequency from its typical 118% percent on high performance battery settings to a 22% still on the same high performance battery settings. I viewed this change in windows resource monitor when I unplug and plug in my charger. (btw, I own other laptops and none of them have the same problem)
Those who think its a intel speedstep process then why would my laptop perform worse when I plug it in when speedstep is suppose to do the opposite to preserve the batteries life span. Plus I can't find a way to disable speedstep if my laptop has it as my BIOS is basically locked and there are no advance settings.
OS on my system is Windows 8.1
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Nov 13, 2012
Month ago x200 works well. I leave it on table for a mont and do not use it at all. But now, x200 turns on only with inserted AC adapter charger. It does not turn on with only inserted battery (without AC adapter charger), just nothing happend when I press power button.
But battery charges and program "Thinkpad Power Manager" detects battery and it's charge. Battery is ok (tested on another X200 and works well).
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Jan 9, 2014
My z500 cannot boot up without power cable plugged in. Usually,a few seconds after I saw the lenovo logo,the system will suddenly shut down just like the battery was removed.however,if I connect powercable to the laptop and power on,everything is fine,I can enter windows 8,or ubuntu,after I enter OS,I can disconnect the power cable without any problems.the battery is healthy and can last for more than 2 hours.
So far I tried the following methods:
1.update BIOS
2.update battery firmware
3.reset BIOS
none of them worked for me....
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Jan 14, 2015
I bought this inspiron 15r 5521. Its approx 2 year old. There was warning in battery status in the PC checkup. Few days afterwards the laptop did not start up. I searched and did a hard reset..BUT when i shut it down or hibernate . again its like dead and i have to plug in the power cord for 20 min and do a hard reset to turn it on . It also happens that if i shut down while the power cord is plugged and i take it out and again plug it , it stops charging..(again need a hard reset).
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Oct 4, 2009
I recently got the dreaded "Plugged in, not charging" message in vista of my Dell XPS 1530.My laptop is out of warranty .I tried all the methods suggested and flashed the bios to A09 from A12.I also checked the BIOS and it says
Battery Charge = 6%
Charger = 90W
Also when I connect the charger the charging light would flash for 5 sec. and then go off.Due to this the battery charge has moved from 6% to 7%.
I cannot buy a new mbd worth $500 . Any other cure for this ????
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May 23, 2014
My Dell XPS 13 Ultrabook is plugged in but will not charge. The battery is completely drained and the power will immediately shut off when the power cable is unplugged. The battery meter indicates "O% Available (plugged in, not charging)". Every time I restart it I am told to plug in a Dell charger with 45 watts or greater. Thinking my charger might have been the issue, I just purchased a Dell replacement charger, and it is still not recognizing it. I have seen on other posts that indicate a possible solution is to update the BIOS; however, when I download and try to run the latest BIOS, I am told that the battery needs to be at least 10% charged in order to update.
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Jun 26, 2012
my Dell XPS 15z is only ten months old while on my computer last night something popped up saying:
'The AC power adapter type cannot be determined.
Your system will operate slower and battery will not charge.
This problem might be solved by:
Ensure the plug is inserted completely for best system operation. Connect a Dell 130W adapter or higher'
i've always taken really good care of my laptop never dropped it or anything i hope that its not broke...
if it is broken and i have my year warranty do i still pay for whatever new part i need?
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Sep 20, 2008
I have a dell xps m1530. Yesterday, suddenly a problem developed. The laptop charges for a few secs and then the battery icon says plugged in, not charging. I have tested the power supply and the adapter pin on the laptop motherboard its working fine. I purchased the laptop 4 months ago. i am using windows vista Ultimate with sp1.
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Apr 13, 2009
my battery aint been charging for a few days iv noticed i just done fresh install yesterday still no joy any ideas what could fix this
im sure im on the latest bios could i try flashing it again ?
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Nov 26, 2014
i am using dell inspiron 15R 5521.. its warranty has just expired on november 3,2014. And now i am facing this charging problem as whenever i connect my charging adapter(charger) to my laptop, it says 'PLUGGED IN BUT NOT CHARGING'. whether i just keep my laptop on charging for an hour or two, it still remains the same and not even a single percent of battery is charged.!! Whether there is some problem with my battery or charger!! i should buy a new battery or not??
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Nov 16, 2014
I am having problem with my dell inspiron 14z ultra book plugged in but not charging.... i tried so many things but nothing worked....
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Oct 31, 2008
i was having this wierd behavior of my laptop where battery woudnt charge above 6%, ive tried most of the "solutions" on the web, but none of them worked.
-Desinstalling Microsoft's ACPI-Compliant control method battery
-Doing a vista clean install
-Restarting/Removing/Plugging the battery from the laptop with the system running and shut down, and all sorts of combinations between.
-Trying different AC (from dell, some of my friends have got some dell systems, i tried a m1330 AC)
-Tried to find a battery calibrator, but was unsuccesful, and even tried to downgrade my BIOS, but couldnt because my battery wasnt charged above 10% (thats a requisite to flash the BIOS)
NONE OF THOSE WORKED.
So i called dell, they told me to go to the BIOS, tech guys told me that the problem could be figured out there by 2 ways, it'd either:
-Recognize the AC adapter (in due case, it was a battery problem)
-Or it wouldnt recognize it (in which case, it would be a MoBo or a AC adapter problem.
Turned out it recognized the AC adapter, so next step was to send me a new battery, since i had a 6 cell battery (which the dell guy confirmed after i gave him the serial number of the battery) i expected to receive a 6 cell battery replacement, but no, lucky me i received a 9 CELL BATTERY INSTEAD, free within warranty period (system is only 7 months old) so yeah, im happy, and my battery is charging again.
Everything is fine, so i thought i would share this info for you guys.
One thing to get in consideration: The embedded battery health indicator might not indicate that the battery is healthy, since my faulty battery had 5/5 green lights when i tried to check the health but was still faulty (my new one has 5/5 health lights and works wonderful)
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Aug 6, 2013
Mine is an Inspiron 14z, running window 7 ultimate. The last 2 days, my battery will only charge up to 70% then it just stay there although the icon shows "plugged in, charging".
I've tried a couple things:
-Unplug-plug
-Pull out the battery put it back on.
-Uninstall/ Install Microsoft ACPI-compliant control method battery
-Restore to point before this occur.
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Dec 26, 2014
i have a dell inspiron 11- 3147 that i got yesterday i have plugged it in and it now says plugged in not charging notification on the battery bar and i have tried everything what should i do?
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Dec 23, 2008
I purchased a Dell Inspiron 1525 in April 2008.About 1 month ago I noticed that my computer would automaticaly shut down when the power cord was removed, I hovered over the battery icon in the bottom right corner and it said 0% available plugged in, not charging.
I googled the phrase plugged in, not charging and realised lots of people were having the same problem.I have tried restarting and shutting down my computer (with and without battery and with and without power cord) removing and replacing my battery (while laptop is on and off) a replacement battery from Dell my sister's battery and power cord (she also has a 1525)in my laptop and get the message plugged in, not charging. My battery in her laptop will charge but my power cord in her laptop says plugged in, not charging
removing the battery with the laptop on then restarting the laptop and replacing the battery uninstalling and reinstalling the Power Management Software switching between power plans flashing with current bios
All 3 batteries (hers, my original and my replacement) have adequate charge (50% or higher)I run with Windows Vista Home edition.I have been to the local Dell distributer and they tell me to call Dell. I have tried calling Dell but I keep getting put on hold for 30+ minutes.
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Dec 10, 2014
I have spent two days reading forums & trying to follow suggestions. I have gotten a new battery (prior to finding out it might not be the problem), reconnected the power cord/adapter and did a bios update. Bios still says adapter is "unknown". Battery (new one) reads at 41% (& holding), the old one at 37%. Another way to charge the battery?
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Mar 19, 2013
My year old XPS 13 Ultrabook's battery is not charging when plugged in. I measured the voltage of the power adaptor at the plug (the end that connects to the Ultrabook) and the voltage level seem fine at 19.4V
However when I plug and unplug the power when the Ultrabook is off, the LED turns on and off accordingly.
My Ultrabook is L321x, running Windows 7, and has BIOS A7 installed.
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