i have bought dell xps 1710 after few months the charger stopped charging the battery even when i changed charger-adapter / battery. so i even cant turn on the laptop :-(
please give me advice what can i do or how can i ask for my money back.i dont know if there is some warranty.
I have a Dell Vostro 1710 laptop that was purchased in December 2008.
I am currently having problems however with the battery/charger. The battery does not charge except when I first plug it in. The Power Meter icon shows that it is charging but only for up to 10 seconds, then the message then goes to "On AC Power"
I first noticed that the battery icon on the taskbar in Windows XP PRo SP3 was saying "ONn AC Power" but not charging. Sure enough, it wasn't charging. My colleague who has the same laptop purchased at the same order but does not have an issue.
I have done all the things you normally do to troubleshoot a battery including reboot, check for software updates, swap the battery with my colleague, swap AC adapter, even replace the battery with a new one yet I still have that issue.
I have now noticed that it doesn't appear to be anything to do with Windows at all as when I power it down, plugging the charger in brings the charging light on for approximately 10 seconds, then the light goes out and the laptop doesn't charge.
This morning I tried a different battery that does charge into my laptop and had the same issue, which discounts it being a battery issue I think. I also tried downloading updated drivers from this website but again no joy.
How can I disable battery charging of my lap top while the charger is plugged in ? (Dell XPS 15 haswell)...
View 2 Replies View RelatedA few days ago, the battery of my Dell Studio 1737 suddenly stopped charging. When I have the laptop on net power, the power icon now displays '8% available (plugged in, not charging).
Is this a case of a dead battery, or is something else broken on my laptop? If it's the battery, which one do I need to order? I can only find a 'Dell 85 WHr 9-Cell Lithium-Ion Battery for Dell Studio 1745/ 1747/ 1749 Laptops' but according to the system configuration I have a 6-cell 56W/Hr Lithium-Ion battery installed. Can I just switch to the 9-cell battery?
I have a 3 year old Acer Aspire 5622WLMi which has caused me no major hardware or software problems until now. About a week ago the battery stopped charging so it has to be constantly connected to the mains. 2 days ago i switched it on and it managed to boot normally, loading windows xp home edition, everything looked fine, including the desktop, without any error messages, but when i went to move the cursor it wouldn't move, then realising that neither the touchpad mouse, keys, usb ports and cd rom drive were completely non responsive. I tried resetting it a few times, and trying to put it into safe mode on initial boot was unsuccessful as the keys are constantly non responsive. I attempted to used the backup boot disk but this didn't work either as the machine refused to boot from the CD ROM drive and just booted as normal from the hard disk.
View 5 Replies View RelatedMy D620 suddenly stopped working with an AC adaptor, won't charge the battery, won't operate without the battery. I have several AC adaptors and none of them work now. However, when docked the ac works fine and the battery charges with no issue.
View 4 Replies View RelatedPurchased an upgrade for my Windows license from 8.1 to 8.1 Pro on Sunday in the US (I had done the update to 8.1 from Win 8.0 months ago without issue). Since that time, my Inspiron 15R (5537, Mid 2013, non-touch screen) has stopped charging...although the battery icon says 'plugged in, charging'. I am using the OEM charger and battery initially purchased with the laptop. Currently in Canada (just in case that makes some crazy software difference...plugs/power is the same I think).
I've taken the following steps:
1. I tried battery diagnostics on Dell site. Said the battery is fine.
2. Ran full diagnostics at boot on startup. Those say in Current/High/Low columns:
Primary Battery Charge: 5% (now actually 4%); Primary Battery Health: 86%; Primary Battery Voltage: 11106 mV/11106mV/11106mv; Primary Battery Current Flow: 0mA/0 mA/ 0 mA; AC adapter: 65 watt adapter/na/na
-On separate page, diagnostics continued:
Primary Battery : Charge Cycles=159; Temperature=26C, Voltage=1106mV; Current=0mA; Remaining Capacity=0.271Ah; FullCapacity=5.184Ah; BatteryHealth=86%; ManufactureDate=6/8/2013; Serial Number=b99
Charger: ChargerState=Installed.
3. Checked and rechecked physical connections, took battery in/out and used alternate plugs (although usual light ring glowing around plug to computer and icon says charging, took it out and replugged into computer, wall, and at the brick, tried various plugs at the hotel and at the office).
4. From Device Manager, uninstalled and reinstalled Microsoft ACPI-Compliant Control Method Battery.
5. From Power Options, selected alternate power plans and changed plan settings/restored default settings for the plan.
6. Went to Dell's drivers & downloads. Downloaded suggested updates to Intel drivers and BIOS. Installed Intel drivers.
7. Because power level was under 10%, couldn't install the BIOS update normally. So I downloaded a program to make a bootable USB drive, made the boot USB, transferred the BIOS update to it, restarted the computer, enabled legacy boot settings to get it to boot to the USB, and flashed the bios out of a DOS prompt with the /forceit command.
8. Since none of this worked, reran diagnostics (same results, slightly different voltage than the earlier office test, and diagnostic showed the drain when I momentarily pulled the AC cable out of the computer).
9. Took battery out entirely and restarted computer. Went back to Device Manager, uninstalled Microsoft ACPI-Compliant Control Method Battery and Microsoft AC Adapter, shut down computer, pulled out adapter. Reinstalled battery, replugged AC adapter, restarted computer and both programs reinstalled.
10. Downloaded, installed and ran iOlo system check software and followed recommendations for other fixes although it found no issues with battery.
None of this has worked. I've now got a battery at 4% with the icon still showing 'plugged in, charging'. I don't have an alternate Dell battery and charger to try in the system (hotel doesn't have one, I may try to run to a local electronics store tonight after work to see if I can borrow one). While this could be a hardware issue, with the timing (issue arose after upgrade, no issues previously) and the battery passing its diagnostics I'm guessing software...maybe...
I have the same problem. I have an Inspiron 14z (N411z)
My battery light is flashing orange and the battery icon says that my charger is plugged in but not charging. So when I unplug my laptop it automatically dies. It's been like this for about a week and I've tried everything I found online including
Battery Health says 'System cannot communicate with battery'
Battery Status says ' Battery Charging disabled'
I tried to flash the BIOS by downloading the latest version, however it gives me an error message saying battery needs to be atleast 10% to flash BIOS. Or, it says 'Service already exists'
I bought the laptop in 2011 December, but didn't start using it until October 2012. The laptop is relatively new in terms of usage.
I have just received my new XPS15 4 days ago, and when I first switched it on it was fine. After 2 day, with the charger plugged in. A message shown on setup screen saying "Charger is plugged in but not charging." I have checked the charger it is definitely a 130W charger, and the LED on the cable is on constant. After window started, same message shown up again. but the battery icon was shown charging, and the battery was showing 100%. So is this a software issue, or hardware? As I have seen may other user are experiencing the same problem.
I have checked the plug was connected correctly.
My acer aspire E17 stopped charging. It says charger plugged in but no charging. It got internal battery, battery cannot be remove ....
View 3 Replies View RelatedI have an older Inspiron 6400 (looks like the 1505) that isn't charging the battery. The bios indicates that the battery is charging, and that it is performing normally. There isn't a red flashing battery indicator, but when the laptop is powered on there isn't any "green light" indication of the battery, either. The AC adapter performs normally ( Charger is a PA10 (90watt) and it works fine on my D800, and charges that battery normally).
What I don't understand is why the BIOS indicates the battery is charging and that the battery is performing normally. However, when I have the system up and running there isn't a green battery indicator light on the button strip. Let me clarify that statement. During the initial boot phase of start-up there is the green indicator light on the button strip, but as the OS finishes loading this light goes out and the battery doesn't charge.
Could this be caused by a faulty Bios update, or is it something with the battery charging circuit of the motherboard? The laptop operates normally when using the AC adapter, just no indication of the battery charging when the OS is fully loaded. OS is Windows XP Pro (SP3).
My Laptop is 1 year and 5 months old. There are 2 problems I am facing with my battery:
1) When it is charging, at around 86% level, it stops charging and I see an orange light blinking at the battery icon and it continues to blink unless I turn the power off and allow the battery to discharge for a while.
2) at around 45% to 50% level, the battery level suddenly drops to 7% level and then I have to charge again.
Because of these issues I now use my laptop as a desktop. It is always plugged in and I use the option of "Stop Charging" in the windows power settings. how to solve the problem.
I have had my Dell Inspiron 1525 for around two years. For the past month, when my power supply is plugged in, the battery does not charge. It has been stuck on 3% and will automatically shut down when unplugged.
I have seen that this is a very common problem, however, when hovering over the battery icon it says: plugged in, CHARGING, where as all of the other posts that I have seen say: plugged in, NOT charging.
I have tried taking the battery out and restarting but this did not work. I also drained my battery and tried to recharge but again, this did not work. My initial thought is that I may need a new battery but I just wanted to check first.
I would like to ask about the Lenovo Energy Management software bundled with my Z400. Regarding the Energy Management > Battery > "Optimized Battery Health" in particular. When the battery charges until 60%, does it internally disconnect the charger from my battery? The Power icon in the System Tray says "Plugged in, not charging". Or does the software stops the charging until 60%, and when it lowers the software allows it to recharge again? I'm worried about getting my battery worn out immediately, as I leave my charger plugged in most of the time.
View 1 Replies View RelatedI have m3800 laptop about 4 months old. Was ok until today. I connected the charger when battery was at 10% but it shows no charging in windows and it seems battery drains down.
The led light on the charging cable is lit. So i guess the charger is ok..
My battery charger doesn't charge and the blue light isn't turning on.
Is it safe to assume that it is dead?
Are there any tests I can do to verify if that's the case?
I've had it for a year and 3 months, is that the typical life of a battery charger?
Hoping for some insight.
I have a 90w Dell charger that came with my studio XPS 13 (6 cell).
If I was to use this charger on a 3 cell Dell Inspiron Mini 12, can this seriously damage the 3-cell battery, or are the chargers smart enough to know what type of battery they're charging?
Do you have to send the defective one in? If so, I'm not going to bother with getting a replacement.
View 13 Replies View RelatedBasically my 1640 laptop has worked perfectly pretty much constantly plugged into the mains for two weeks but now I have to charge it while switched off and then take the charger out when I switch it on, because otherwise the laptop just powers off after a minute of loading up Windows 7...
Also if I try to plug in the charger randomly then it just powers off.!
My inspiron was working fine until yesterday.Today,when I tried to use it,
1.My laptop does not power on (no matter how many ever times I press the power button.)
2.My battery charger's led glows brightly when connected to the power outlet but not the laptop(when power supply is switched on).But once I connect it to the laptop,(and switch the power supply on)the led blinks once and goes off.
3.I disconnected the battery,tried the same thing (without the battery)but the result is the same.
4.I contacted a local service center through phone and they said that it was a reverse current issue.
I've looked at the other threads and tried removing the battery while the laptop is off for 30-40 seconds but it doesn't run because it's not getting power from the charger at all.
The laptop is a couple years old and the hinges on both sides have been pried off (can provide pics) but I never had problems until now - I plug the charger in but it won't charge and even if I pop the battery out it STILL doesn't charge!
One night, I had to set the charger upright in order for it to charge. Today I had to set the bulky and heavy part of the charger higher above the laptop in order for it to charge. Now, how to get this thing to work because proping the charger upright or higher than the laptop isn't working anymore!
I've noticed a couple weeks ago when I was visiting my parents that the adapter emits a beeping sound - notice that I said the adapter NOT the laptop. If I unplug it the beeping sound fades. The beeping sound comes from the adapter and when I unplug the cord going from my laptop to the adapter you can hear the beeping sound fade away from the prongs that conect the adapter to the laptop (not the prongs that plug into the outlet).
Like I said before it doesn't matter if I've plugged it into an outlet with OR without the battery in it, the laptop does not receive any power from the adapter or recharges.
My E1705 battery refuses to charge. I had a bum power adapter which I had replaced. Got the new one today and it still won't charge my battery.
What occurs is that I plug in the power and the battery icon in Win7 indicates it is charging. The charging animation in Win7 continues until your battery is charged. But in my case after about 30sec the animation stops, and show a quarter charge and never fully charges.
This indicates a faulty battery I'm assuming? It wouldn't be the power port would it?
I got myself the Dell XPS13 about 2 months back. I noticed that the battery does not charge beyond 91%. How do I fix this issue.
View 6 Replies View RelatedI just bought a new Dell 1525 from Future Shop. I currently have ac power plugged in, for the battery it says 92% available but it's not charging? Will it eventually go up to 100%?
View 3 Replies View RelatedMy Dell XPS 1530 can operate using an iGo everywhereMAX laptop adapter with the 202 tip, but it will not charge the battery, even when the laptop is a sleep or powered down.
View 7 Replies View RelatedI have a two years old XPS M1730. A couple of months ago, the battery stopped charging even when plugged in. The battery light flashes red the whole time.
I have been told this may be a charger issue - do you guys agree? I'm out of warranty, so could do with the cheapest options first
My battery is not charging on my M1330. It's about 15 months old.
I've replaced the brick with no change.
In my replacement 1640, i have noticed there is an option to turn off battery charging.
View 9 Replies View Relatedi bought my dell xps L502X last june but recently my battery is giving me problems. sometimes when i connect my charger i get the following pop up. The AC power adapter type cannot be determined.Your system will operate slower and battery will not charge.
Ensure the plug is inserted completely for best system operation.Connect a Dell 130W AC adapter or higher.I've never used the battery badly. I always charge it to a 100% and then disconnect the charger and use the charge down to 7% until it asks me to plug in the charger. I keep disconnecting and reconnecting the charger or trying switching on and off the switch until it starts detecting my charger. I updated my bios to the latest version but nothing works. My laptop is still in the warranty till 22-05-2013.
I clicked on some smart charging options to extend battery life, and since then my battery isn't charging anymore. i can't find any options in dell battery meter to enable charging...
View -1 Replies View Related