Dell XPS 15 :: Does Not Wake Up From Sleep When Lid Opened If Plugged In
Jan 23, 2015
Suddenly, would not resume from sleep when the lid was opened - whether or not the power was plugged in. Long pressing the power button restarted windows but as expected an error message was in the event log "System did not shut down properly..." Re-installed Windows 8.1 64Bit Pro from scratch - totally clean re-install. Now - goes to sleep without any problem.
However, on opening the lid only wakes up if the power plug is not plugged in.If the power plug is plugged in the laptop does not wake up.It is extremely disappointing to have paid big bucks for an excellent laptop to be let down by this problem within a month. I suspect a hardware issue. I am seriously considering returning this to Dell and looking elsewhere. I would think that customer support for products under warranty would be available over the weekend..but that doesn't seem to be the case. I have to wait till Monday!All drivers are up to date and the latest BIOS updated (A07) is installed.
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May 9, 2014
I have a Dell XPS 17 l702x 3D model. I hve been having issue on sleep mode for the past few weeks. Whenever I put it in sleep its fine, however when I press power button to wake up from sleep I get blank screen. The power button lits, the hard drive spin for a sec then stop and screen stays blank. Only way to get out of that is to force shutdown and restarting. Its same when hibernating, fails to wake up.
On a side note BIOS is upto date and my laptop is still under warranty.
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Aug 9, 2013
My new laptop will not wake when it has gone to sleep.
Neither the keyboard, touchpad, screen or the power button will pull it from its slumber.
The fan starts, the light on the keyboard comes on, but it will never resume.
I have to turn ut off by holding "down" the power button for 10 secs, wait a bit, and then turn it on again.
I found a hint somewhere else that the bug could be related to Intel smart start. I disabled it in the bios, and now the computer resumes like expected.
However after boot up I get an error saying that "it seems smart start has been disabled" or something like that.
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Nov 23, 2009
The last day, I close the lid and the computer, theoretically, enters way sleep (or standby.).
On having turned to open the lid, the PC it was in StandBy but it does not wake up
I have tried all the keys, even I have turn off the laptop and turn on but it not wake up The screen is displayed black, without cursor, characters...no displays anything!
CD-Rom drive not runs either.
The laptop is in "sleep" eternally!
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Oct 24, 2009
I have been getting BSOD seconds after waking up from a long sleep. I try sleeping it again on the restart and waking it up, but there's no BSOD. Anyone having this problem ? I checked my event viewer and this is what I got.
Quote:
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
EventID 41
Version 0
Level 1
Task 0
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2009-10-24T23:12:33.778Z
EventRecordID 52019
Correlation .....
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Oct 24, 2008
ive been having the problem where when i put my laptop to sleep, i cant get it to wake up again!
I press the power button and the blue lights flash etc. however the screen just remains black!
I believe other Dell users are having the same problem, ive searched around a bit and found other posts, but no answers yet?
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Apr 8, 2009
A common issue, but here is what I know:
My 1420 with a Geforce 8400GS will not wake up from sleep. I know that it is the graphics cards fault, because everything else seems to be fine when I poen the lid.
I am using laptop2go 185.20 drivers.
Does anyone know how I can try to fix this, or what geforce 18x.xx drivers still wake up properly with an 8400 gs?
I am committed to the non-dell drivers, because Dell is horribly out of date, and the performance boost I get from the newer drivers is very worthwhile.
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Jan 30, 2013
I put my 2-month old xps12 to sleep, now I cant wake it up, The screen is dark, and I tried pressing every key, it still wont wake up. There is no key to force shut either.
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Jan 22, 2015
I have a late 2011 model XPS 15 that no longer wakes up from sleep or hibernation mode, at least only the screen doesn't. The computer will start up but the screen stays black, not even the backlight will come on. I can hear it working but nothing happens.
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Nov 25, 2014
I'm having a wake up from sleep mode problem with my DELL VOSTRO 2521 since some months.My pc has two graphic cards: Intel 4000 and ATI AMD Radeon.I've tried many solutions but I do have this problem even today.When I shut the computer down with the sleep option or when I close the lid, sometimes the pc even refuses to sleep, when it sleeps it won't wake up unless I hard turn off it using the on/off button.
I tried the solutions proposed in the following link and many other ones:
1. Power management tab solutions: Allow this device to wake the computer...
2. Selective startup and services desabling
3. Use Powercfg command to check the issue
4. Control panel>Power options>change when computer sleeps>change advanced power settings> Sleep> ... > Multimedia
I see some people talk about the BIOS, to check its settings for sleep, to disable the BIOS setting "USB wake up" . I didn't try it cause i'm not sure about the result.
Also in Device Manager, to go to Keyboards, right click on the Keyboard device, click on properties, Click on the Power Management tab, and click the check box: "allow this device to wake the computer." Uncheck the box that say's "allow the computer to turn off this device to save power.
And to do the same as above for the "Mice and other pointing devices." But I can't do with my Keyboard, cause there is no Power Management tab on mine.
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Mar 10, 2015
Lately my Acer will not wake up from sleep, has been shutting down on its own losing all my saved open windows sometimes not even leaving a history I can recover. Now it is disabling the wireless adapter so I am not able to be online until it reboots. I don't have an ethernet port so I have no other option. A Google searched revealed to update the Power Management Software but I am not able to locate how to do this.
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Nov 7, 2014
A few days ago I've purchased Aspire E1-572. But im having problem waking my computer after being put to sleep.
I've installed all needed drivers, except BIOS.
But as it crucial to install this one correctly, cuz I assume that this might be the problem why I can't wake it up.
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Dec 30, 2013
Just bought the new Inspiron 7537 with NVIDIA graphics card. The issue is when I try to wake it up after the laptop in a sleep mode, only the keyboard is light but the screen is black. I have to press the power button to shut it down.
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Apr 13, 2013
I am not able to wake up my new laptop from sleep via USB mouse or keyboard. I would like to be able to do that because I usually keep my laptop lid closed, so the power button is not immediately accessible. I've searched the forums here and found similar issues with other models, and at least with the Inspiron 17R the problem was recently resolved with a BIOS update. I had no issues when using the same USB mouse and keyboard on an old XPS 8000.
Now for the details:
Model: Inspiron 15 (3521)
BIOS: A06
USB Wake Support: Enabled
Operating System: Windows 8 Enterprise 64-bit
Keyboard: Microsoft Natural Ergonomic Keyboard 4000
Software: Microsoft Mouse and Keyboard Center
Mouse: Logitech Performance Mouse MX
Software: Logitech SetPoint
If I go into Device Manager, and look at various devices, I see the following:
Human Interface Devices
HID-compliant consumer control device - no Power Management tab
HID-compliant device - no Power Management tab
Logitech HID-compliant Unifying device - no Power Management tab
Logitech Unifying USB receiver - no Power Management tab
Microsoft Hardware USB Keyboard - "Allow this device to wake the computer" grayed out
USB Input device - "Allow this device to wake the computer" grayed out
Keyboards:
HID Keyboard Device - no Power Management tab
Microsoft USB Natural Ergonomic Keyboard 4000 - no Power Management tab
Mice and other pointing devices:
HID-compliant device - no Power Management tab
Logitech HID-compliant Unifying Mouse - no Power Management tab
Universal Serial Bus controllers:
Generic USB Hub - "Allow this device to wake the computer" grayed out
USB Composite Device - no Power Management tab
USB Root Hub - "Allow this device to wake the computer" grayed out
USB Root Hub (xHCI) - "Allow this device to wake the computer" grayed out
If I go into an Administrator command prompt, I get the following:
powercfg /deviceenablewake "Logitech HID-compliant Unifying device": You do not have permission to enable or disable device wake.
powercfg /deviceenablewake "USB Root Hub": You do not have permission to enable or disable device wake.
From what I've been able to find online, I should be able to enable "Allow this device to wake the computer" in the Power Management tab of various devices in Device Manager, especially the USB Root Hub devices, and possibly the Logitech USB and Microsoft keyboard devices. I assume if I can get that enabled, things might work as expected.
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Jan 26, 2014
I've got a brand new HP ZBook 14 with preinstalled Windows7. The problem is that when the NB goes in sleep then can’t wakeup:
Goes to sleep successful and when wakeup it the screen in black then HDD led is blinking for 2-3 seconds and then the NB is rebooted.
I installed new clean Windows 8 64 using original HP media come with NB and then updated to Windows 8.1 64
All drivers and firmware are updated. Windows is updated too.
I supposed that the problem is in the ATI video card but I’ve tried with different drivers without result.
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Feb 18, 2015
I've just purshased a new Acer Aspire E5-771 (IGP, not Nvidia).
When I get into deep sleep, it can wake-up normally. I mean that after pressing power button and booting Windows, it comes back to my opened session.
But wen I get in simple sleep (close the lid or press Alt+F4), it cannot wake up. Let me be precise. Wen it is in simple sleep, the orange LED is blinking. If I open the lid, nothing happens. If I press a keystroke, the LED becomes quickly blue and then switches off (1/10 second). No noise, no image. Nothing else happen. I have to press power button to switch on the computer, but I lose my session and have to boot all of Windows.
It does this from the beginning, even with my updated drivers and with the last 1.15 BIOS.
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Dec 3, 2012
So I have an Inspiron 17R SE 7720 that has all the latest drivers with BIOS A11 (Win 7 Ultimate x64)... I have all the power settings configured for correctly for sleep (no hybernate), however no matter what I try, I can't get the laptop to wake when the lid is closed via USB keyboard.
I'm using Logitech's Wave MK560 combo (unifying receiver) - both the keyboard/mouse have the wake option enabled in their hardware settings. I also have wake from USB enabled in the BIOS.
The interesting thing is that if I put the computer to sleep with the lid open, I can make it sleep/wake it from the Logitech devices. With the lid closed, I can only make it sleep - the only way to wake it up is to open the lid and press the power button.
Cliffs Notes:
Lid Open : CAN sleep/wake from USB Keyboard/Mouse
Lid Closed : Can ONLY sleep - won't wake unless I open Lid&press power button
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Jan 15, 2013
I have a Precision m6700 that I'm trying to install OS X Mountain Lion on. The biggest problem I have at the moment is that the laptop won't wake from sleep.
It goes to sleep okay. With the slowly pulsating light on the power button, but when I try and wake it up the machine goes into a loop of trying to start and then turning itself off after a few seconds. I suspect it's something to do with ASF and Intel Management Engine getting confused by OSX. Or OSX not doing something it needs to before the machine enters sleep. In the bios log I see 'ASF2 force off' events that match the time and frequency of the wake attempts. How do I find out what is generating these alerts?
Alternatively, is there any way to turn ASF or Intel Management Engine off? There is a yellow sticker in the battery bay that says 3 ME DISABLED. From what I've read elsewhere this indicates that the Intel Management Engine is permanently turned off on this laptop. Why it's generating ASF alerts at all!?
I've also trying the CCTK tool with --asfmode=off. This reports that asfmode isn't available on this laptop.
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Aug 20, 2013
I have an Inspiron 15R (5537) that has all the latest drivers with Dell BIOS A01 (Windows 8). I have the options for closing the lid set at "Do Nothing" for both battery and plugged in, however no matter what I try, when the lid is closed I can't get the laptop to wake via USB keyboard or mouse.
Both the keyboard and mouse have the wake option enabled in their hardware settings. I also have wake from USB enabled in the BIOS.
The interesting thing is that if I put the computer to sleep with the lid open, I can make it wake it from the keyboard or mouse. But with the lid closed, the only way to wake it up is to open the lid and press the power button.
Summary:
Lid Open : CAN wake from USB Keyboard/Mouse.
Lid Closed : Won't wake unless I open lid and press power button.
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Jan 5, 2014
It is a XPS 15 9530 and when set to sleep when the lid is closed the unit will not wake when the lid is opened. If I then press the power button it lights up and I hear a faint sound for about 20 sec (fan, disk, nothing weird) and then the sound stops. I never see anything on the screen. If I press the power button, again, then it says the PC wasn't shutdown correctly. Next, it runs some diagnostics for about 10 seconds and then it starts normally.
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Apr 25, 2013
I have a new Inspiron 15 (3521) running Windows 8.
I'm using it as a desktop replacement, so it's got an external keyboard/mouse/monitor plugged in, it's plugged into AC power, and I keep the lid closed.
I have the Windows power management set up so that if the laptop is on AC power, it should never go to sleep. I also have it so that if the lid is closed, nothing should happens.
So here's the problem: If I manually tell Windows to sleep, after I wake it up again, it'll go back to sleep on its own after 2 minutes of no activity. It'll keep doing that, until I open the lid and close it again, and then there won't be any problem until the next time I manually put Windows to sleep again. I can reproduce the problem every time. I'm not sure why it does this, or why it chooses 2 minutes of idle time before sleeping.
I've got the most recent BIOS and all the latest drivers from Dell.
Is this a known bug? Or is there something I'm missing? I couldn't find anything else in the Windows power management control panel, nor in the Intel graphics settings utility.
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Dec 2, 2009
This problem has bothered me since I have installed the windows7 rtm.
i am using integrated graphi card, everytime when the machine wakes up from sleep, and if the external power is unpluged, the screen starts to flicker, and windows 7 reports "displayer driver stopped working and have been recovered", looks like a driver problem, but i have downloaded from the driver from sony website and intel website, none of them solves this problem.
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Oct 31, 2014
When I put my laptop to sleep or it sits idle for a period of time and goes to sleep on it's own it stops recognizing the laptop monitor. It will still display on other monitors connected through the docking station, but not the laptop. It doesn't matter if I put it to sleep while on the dock or off the dock, it never recognizes the monitor.
I have an Intel HD Grpahics 4600, and an NVIDIA Quadro K1100M video cards. I've checked drivers for both and they both say they are up to date (9/29/14 for Intel, and 09/12/2014 for NVIDIA). I have also updated every possible thing in the Lenovo System Update.
This problem occured after switching from windows 7 to windows 8.1.I have also lost the ability to control the brightness of my laptop monitor through my computer at any point in time. The function keys don't work, and the setting is not shown on my power manager.
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Jan 19, 2014
I got a new T440s about 2 weeks ago and sometimes it doesn't wake up after it goes into sleep mode. It gets stuck on a black screen and the mouse cursor is visible, but moving the mouse or pressing keys on the keyboard fails to wake it up. When this happens, I have to restart the computer by holding down the power button for 10 seconds. I am running Windows 7 Professional 64 bit and hybrid sleep is off. I'm just really confused because sometimes it wakes up perfectly and sometimes it doesn't.
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Jul 5, 2014
I've a dv7-4170us that's out of warranty and a dead battery. I cannot get the computer to wake from sleep mode.
I've removed the battery, the cmos battery, the hard drive, and the cd-rom drive. Nothing will wake this thing!
The wifi light is orange, the caps lock is flashing. The mute button is not lit. NUM lock doesn't have a light.
Nothing, not even a mouse, is plugged into the laptop.
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Sep 10, 2012
Brand new X230 here, with the Lenovo wifi. It seems like when I first got it that it would reconnect to wifi after waking, but now, after having done all my software installation, system updates, bios update, etc. - at some point it stopped doing this. After waking I've tried turning wifi on and off, disabling and re-enabling the adapter, releasing and renewing the ip (it won't renew). Basically, after coming out of sleep it seems like the adapter just won't "wake up" fully and get a new ip address. All Windows and systems updates have been performed.
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Jan 3, 2014
power option is set up in sleep, when i close the lid and after opening it, it does not wake up. i have to press the power button for 5 or more seconds in order to restart the system
i am using windows 8
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Jan 24, 2015
I bought a new Acer E5-571-5552 recently, it came with Windows 8.1 64bit. One of the ways I use my laptop often is in "docked mode", basically connect it to external monitor via HDMI, and external USB mouse & keyboard. I set the windows power options for "close lid" to do nothing, then it works fine like a desktop. This works fine with all other laptops I've used in the past (Lenovo, HP, Toshiba...etc). But this new Acer has trouble waking from sleep, the USB keyboard & mouse only light up, but doesn't wake up the fan/drive/monitor. I have to open the lid and press a key on the laptop (USB keyboard/mouse still doesn't).
I've opened case 3601882U and chatted with 2 agents, one had me update to latest BIOS 1.11 which didn't resolve it. The other tried to insist it was a limited feature, that the Acers had to have lid open to wake up the computer from sleep. I think this is a broken feature. Is this true for all Acers, or just this windows 8.1 model?
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Oct 30, 2014
Windows 8.1, 64bit, all drivers up to date, Nvidia 730m, intel 4600. Fairly new issue (couple of months), laptop wakes from sleep but display does not function, everything seems to be working normally during, just no display. Forced to hard restart.
Just avoiding using sleep mode for now. Seems to be a software issue, upgraded to 8.1 when purchased almost a year ago, worked fine until recently.
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Feb 11, 2015
The Acer M5 series..
The display doesnt wake up inspite of updating the graphic drivers and BIOS. I checked the settings on the power management still no response.
Everytime i have to wake up the laptop screen i have to long press the power button and restart the laptop.
I have Windows 8.1 updated.
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