Acer Aspire E5-571-5552 :: Wake From Sleep Using USB Mouse / Keyboard Broken
Jan 24, 2015
I bought a new Acer E5-571-5552 recently, it came with Windows 8.1 64bit. One of the ways I use my laptop often is in "docked mode", basically connect it to external monitor via HDMI, and external USB mouse & keyboard. I set the windows power options for "close lid" to do nothing, then it works fine like a desktop. This works fine with all other laptops I've used in the past (Lenovo, HP, Toshiba...etc). But this new Acer has trouble waking from sleep, the USB keyboard & mouse only light up, but doesn't wake up the fan/drive/monitor. I have to open the lid and press a key on the laptop (USB keyboard/mouse still doesn't).
I've opened case 3601882U and chatted with 2 agents, one had me update to latest BIOS 1.11 which didn't resolve it. The other tried to insist it was a limited feature, that the Acers had to have lid open to wake up the computer from sleep. I think this is a broken feature. Is this true for all Acers, or just this windows 8.1 model?
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Apr 13, 2013
I am not able to wake up my new laptop from sleep via USB mouse or keyboard. I would like to be able to do that because I usually keep my laptop lid closed, so the power button is not immediately accessible. I've searched the forums here and found similar issues with other models, and at least with the Inspiron 17R the problem was recently resolved with a BIOS update. I had no issues when using the same USB mouse and keyboard on an old XPS 8000.
Now for the details:
Model: Inspiron 15 (3521)
BIOS: A06
USB Wake Support: Enabled
Operating System: Windows 8 Enterprise 64-bit
Keyboard: Microsoft Natural Ergonomic Keyboard 4000
Software: Microsoft Mouse and Keyboard Center
Mouse: Logitech Performance Mouse MX
Software: Logitech SetPoint
If I go into Device Manager, and look at various devices, I see the following:
Human Interface Devices
HID-compliant consumer control device - no Power Management tab
HID-compliant device - no Power Management tab
Logitech HID-compliant Unifying device - no Power Management tab
Logitech Unifying USB receiver - no Power Management tab
Microsoft Hardware USB Keyboard - "Allow this device to wake the computer" grayed out
USB Input device - "Allow this device to wake the computer" grayed out
Keyboards:
HID Keyboard Device - no Power Management tab
Microsoft USB Natural Ergonomic Keyboard 4000 - no Power Management tab
Mice and other pointing devices:
HID-compliant device - no Power Management tab
Logitech HID-compliant Unifying Mouse - no Power Management tab
Universal Serial Bus controllers:
Generic USB Hub - "Allow this device to wake the computer" grayed out
USB Composite Device - no Power Management tab
USB Root Hub - "Allow this device to wake the computer" grayed out
USB Root Hub (xHCI) - "Allow this device to wake the computer" grayed out
If I go into an Administrator command prompt, I get the following:
powercfg /deviceenablewake "Logitech HID-compliant Unifying device": You do not have permission to enable or disable device wake.
powercfg /deviceenablewake "USB Root Hub": You do not have permission to enable or disable device wake.
From what I've been able to find online, I should be able to enable "Allow this device to wake the computer" in the Power Management tab of various devices in Device Manager, especially the USB Root Hub devices, and possibly the Logitech USB and Microsoft keyboard devices. I assume if I can get that enabled, things might work as expected.
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Dec 3, 2012
So I have an Inspiron 17R SE 7720 that has all the latest drivers with BIOS A11 (Win 7 Ultimate x64)... I have all the power settings configured for correctly for sleep (no hybernate), however no matter what I try, I can't get the laptop to wake when the lid is closed via USB keyboard.
I'm using Logitech's Wave MK560 combo (unifying receiver) - both the keyboard/mouse have the wake option enabled in their hardware settings. I also have wake from USB enabled in the BIOS.
The interesting thing is that if I put the computer to sleep with the lid open, I can make it sleep/wake it from the Logitech devices. With the lid closed, I can only make it sleep - the only way to wake it up is to open the lid and press the power button.
Cliffs Notes:
Lid Open : CAN sleep/wake from USB Keyboard/Mouse
Lid Closed : Can ONLY sleep - won't wake unless I open Lid&press power button
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Aug 20, 2013
I have an Inspiron 15R (5537) that has all the latest drivers with Dell BIOS A01 (Windows 8). I have the options for closing the lid set at "Do Nothing" for both battery and plugged in, however no matter what I try, when the lid is closed I can't get the laptop to wake via USB keyboard or mouse.
Both the keyboard and mouse have the wake option enabled in their hardware settings. I also have wake from USB enabled in the BIOS.
The interesting thing is that if I put the computer to sleep with the lid open, I can make it wake it from the keyboard or mouse. But with the lid closed, the only way to wake it up is to open the lid and press the power button.
Summary:
Lid Open : CAN wake from USB Keyboard/Mouse.
Lid Closed : Won't wake unless I open lid and press power button.
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Mar 10, 2015
Lately my Acer will not wake up from sleep, has been shutting down on its own losing all my saved open windows sometimes not even leaving a history I can recover. Now it is disabling the wireless adapter so I am not able to be online until it reboots. I don't have an ethernet port so I have no other option. A Google searched revealed to update the Power Management Software but I am not able to locate how to do this.
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Nov 7, 2014
A few days ago I've purchased Aspire E1-572. But im having problem waking my computer after being put to sleep.
I've installed all needed drivers, except BIOS.
But as it crucial to install this one correctly, cuz I assume that this might be the problem why I can't wake it up.
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Feb 18, 2015
I've just purshased a new Acer Aspire E5-771 (IGP, not Nvidia).
When I get into deep sleep, it can wake-up normally. I mean that after pressing power button and booting Windows, it comes back to my opened session.
But wen I get in simple sleep (close the lid or press Alt+F4), it cannot wake up. Let me be precise. Wen it is in simple sleep, the orange LED is blinking. If I open the lid, nothing happens. If I press a keystroke, the LED becomes quickly blue and then switches off (1/10 second). No noise, no image. Nothing else happen. I have to press power button to switch on the computer, but I lose my session and have to boot all of Windows.
It does this from the beginning, even with my updated drivers and with the last 1.15 BIOS.
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Feb 25, 2009
My computer will load to the main ID sign in screens, but the mouse and keyboard seem completely unresponsive. The only response I do get, is when the the screen goes into power save, touching the keyboard will cause it to wake up. But that is the ONLY response I can get. How wierd is that? Mouse, on board and external, are unresponsive. I can not so far get to safe mode or anything else, neither F2 or ALT+ F10 do anything on boot.
Previously, I was useing the laptop, including firefox, audacity (minor audio program) notepad and media player. I plugged in my USB mp3 player, and the second I made contact, blue and white vertical lines filled the screen. I forced off, subsequent boots gave only a completely black screen. With instructions from Acer's, I removed all power sources for 20 minutes and rebooted, and now can get to as mentioned the sign in screen, but that is all. Alt and F10, and F2 during boot seem unresponsive. I am assuming that the drivers for the keyboard and mouse are corrupted. I even tried an external USB mouse, no luck. I don't have a UBS keyboard to try
The CD Rom is still responsive, It will eject, and you can hear it reading a disc. Please let me know what I need to try next. IF the keyboard would respond, I could do erecovery, but .. well. No key board. I looked on Acers' site for Kb/Mouse drivers, but didn't see anything, and I"m not even sure how I'd install then from a disc anyway.
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Feb 11, 2015
The Acer M5 series..
The display doesnt wake up inspite of updating the graphic drivers and BIOS. I checked the settings on the power management still no response.
Everytime i have to wake up the laptop screen i have to long press the power button and restart the laptop.
I have Windows 8.1 updated.
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Dec 17, 2014
I have a acer aspire 7750 G with windows 8.1
When I take the laptop out of a sleep mode it goes immediately back into sleep mode. I do get the screen to enter my password but it's only there for like 2 seconds.
The second time I take it out, it works fine. Just a bit annoying that I have to do it twice pretty much 95 % of the time.
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Nov 15, 2014
So, I've had this problem from some time now. When I put my switch 10 to sleep, and then re-open it, the keyboard is not working anymore, like it has problem recharging drivers. Same issue happens sometime when I use it in tablet mode and then reconnect the dock to it, I've a very hard time trying to make the keyboard and touchpad working again. The fact is that the usb port on the dock doesn't seem to have any problem at all, only the touchpad and the keyboad. I can't figure out if that's a software or an hardware problem.
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Feb 22, 2015
I have an Aspire 5552-5898. It has a built in mic in the screen, which I can't seem to disable. I have gone into the control panel and thought I had disabled it under the Sound/recording section, but the **bleep** thing just wont turn off. Driver is apparently up to date.
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Jan 20, 2015
Tried everything. Even purchased the Acer recovery thumb drive. I will never buy an Acer again.... Launch manager is running....
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Sep 5, 2014
I know I have read several posts about this issue but Cntl+shift+Esc not solving issue. Notebook with black screen upon startup. I hear Windows 7 booting up but have a black screen. Was troubleshooting a monitor issue again when black screen happened.
Aspire 5552,Windows7 home premium..
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Mar 9, 2015
I bought one for a customer, and it's been a nightmare. I've done all of the suggestions and ended up taking it to an authorized repair facility. They "reset" it and said it was fixed. Of course it was not. Acer has to provide a fix as it is their product that does not function correctly.
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Feb 13, 2015
I replaced the system board for an Acer Aspire 5552, and noticed that the product information for the machine, IE: Serial Number, SNID, etc are not flashed into the BIOS. The serial number for this is listed just as 123456789. Do any of you know how I can get my information flashed into the BIOS?
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Feb 26, 2015
My Windows 7 Acer Aspire 5552 laptop 's display brightness has lessened and I can not even open Power Options in Control Panel. When I connect another monitor to my Acer Aspire the brightness is just fine. Audio service is not running either. What should I do?
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Dec 1, 2014
I installed "Startup Inspector for Windows" and got an error message that borlndmm.dll was missing and therefore the program could not open. I did a Norton power scrub, ran MWB, did a clean reboot.
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Nov 30, 2014
I have a 4 year old Aspire 5552-5898 which is having issues ....
First issue is that the Laptop doesn't always boot. When this happens, the power button will light, the fan will spin, the HDD will start, but the screen stays black. Sometimes the PC will restart but the same thing will happen. Usually when this happens, if you hold down the power button, the laptop will power down, only to start up again. The only way to end this cycle is to unplug the machine and pull out the battery. Also of note this seems to happen 100% of the time if the machine is not plugged in, and about 50% of the time when it is.
The next issue occurs when the machine does actually boot. I HAVE to enter the bios because it never holds the date. I thought this could be a CMOS battery issue, but even after replacing that, the problem persists. After entering the date, and saving and exiting, the machine will boot into windows just fine.
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Dec 18, 2014
System: Aspire 5552, Model Pew76: I'm attempting to restore the default software using the System and Recover Software. Everything goes fine until after Running the Language disk. The installation hangs at 99%. Here's what the Restore Progress displays:
Elapsed time: 12:31:18
Restoring system: 100%
Updating system: 99%
Why does the installation hang at 99%?
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Sep 23, 2008
Acer 9300 won't startup after going into sleep mode, on a restart or being powered on.
I press the power button and you can hear activity but a black screen
The only way I can get it to properly power ON is to press power button and press F2; sometimes it takes several attempts to boot up. It sometimes goes to the 'setup' screen and I exit and have success but most of the time it will go to the normal windows startup.
Looking through this forum it looks like a Motherboard issue? Would to have more input from all
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May 9, 2014
I have a Dell XPS 17 l702x 3D model. I hve been having issue on sleep mode for the past few weeks. Whenever I put it in sleep its fine, however when I press power button to wake up from sleep I get blank screen. The power button lits, the hard drive spin for a sec then stop and screen stays blank. Only way to get out of that is to force shutdown and restarting. Its same when hibernating, fails to wake up.
On a side note BIOS is upto date and my laptop is still under warranty.
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Aug 9, 2013
My new laptop will not wake when it has gone to sleep.
Neither the keyboard, touchpad, screen or the power button will pull it from its slumber.
The fan starts, the light on the keyboard comes on, but it will never resume.
I have to turn ut off by holding "down" the power button for 10 secs, wait a bit, and then turn it on again.
I found a hint somewhere else that the bug could be related to Intel smart start. I disabled it in the bios, and now the computer resumes like expected.
However after boot up I get an error saying that "it seems smart start has been disabled" or something like that.
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Nov 23, 2009
The last day, I close the lid and the computer, theoretically, enters way sleep (or standby.).
On having turned to open the lid, the PC it was in StandBy but it does not wake up
I have tried all the keys, even I have turn off the laptop and turn on but it not wake up The screen is displayed black, without cursor, characters...no displays anything!
CD-Rom drive not runs either.
The laptop is in "sleep" eternally!
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Oct 24, 2009
I have been getting BSOD seconds after waking up from a long sleep. I try sleeping it again on the restart and waking it up, but there's no BSOD. Anyone having this problem ? I checked my event viewer and this is what I got.
Quote:
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
EventID 41
Version 0
Level 1
Task 0
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2009-10-24T23:12:33.778Z
EventRecordID 52019
Correlation .....
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Oct 24, 2008
ive been having the problem where when i put my laptop to sleep, i cant get it to wake up again!
I press the power button and the blue lights flash etc. however the screen just remains black!
I believe other Dell users are having the same problem, ive searched around a bit and found other posts, but no answers yet?
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Apr 8, 2009
A common issue, but here is what I know:
My 1420 with a Geforce 8400GS will not wake up from sleep. I know that it is the graphics cards fault, because everything else seems to be fine when I poen the lid.
I am using laptop2go 185.20 drivers.
Does anyone know how I can try to fix this, or what geforce 18x.xx drivers still wake up properly with an 8400 gs?
I am committed to the non-dell drivers, because Dell is horribly out of date, and the performance boost I get from the newer drivers is very worthwhile.
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Jan 23, 2015
Suddenly, would not resume from sleep when the lid was opened - whether or not the power was plugged in. Long pressing the power button restarted windows but as expected an error message was in the event log "System did not shut down properly..." Re-installed Windows 8.1 64Bit Pro from scratch - totally clean re-install. Now - goes to sleep without any problem.
However, on opening the lid only wakes up if the power plug is not plugged in.If the power plug is plugged in the laptop does not wake up.It is extremely disappointing to have paid big bucks for an excellent laptop to be let down by this problem within a month. I suspect a hardware issue. I am seriously considering returning this to Dell and looking elsewhere. I would think that customer support for products under warranty would be available over the weekend..but that doesn't seem to be the case. I have to wait till Monday!All drivers are up to date and the latest BIOS updated (A07) is installed.
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Jan 26, 2014
I've got a brand new HP ZBook 14 with preinstalled Windows7. The problem is that when the NB goes in sleep then can’t wakeup:
Goes to sleep successful and when wakeup it the screen in black then HDD led is blinking for 2-3 seconds and then the NB is rebooted.
I installed new clean Windows 8 64 using original HP media come with NB and then updated to Windows 8.1 64
All drivers and firmware are updated. Windows is updated too.
I supposed that the problem is in the ATI video card but I’ve tried with different drivers without result.
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Jan 30, 2013
I put my 2-month old xps12 to sleep, now I cant wake it up, The screen is dark, and I tried pressing every key, it still wont wake up. There is no key to force shut either.
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