Dell Inspiron 17R SE :: 7720 Won't Wake From Sleep When Lid Is Closed Via Usb Keyboard / Mouse?
Dec 3, 2012
So I have an Inspiron 17R SE 7720 that has all the latest drivers with BIOS A11 (Win 7 Ultimate x64)... I have all the power settings configured for correctly for sleep (no hybernate), however no matter what I try, I can't get the laptop to wake when the lid is closed via USB keyboard.
I'm using Logitech's Wave MK560 combo (unifying receiver) - both the keyboard/mouse have the wake option enabled in their hardware settings. I also have wake from USB enabled in the BIOS.
The interesting thing is that if I put the computer to sleep with the lid open, I can make it sleep/wake it from the Logitech devices. With the lid closed, I can only make it sleep - the only way to wake it up is to open the lid and press the power button.
Lid Open : CAN sleep/wake from USB Keyboard/Mouse
Lid Closed : Can ONLY sleep - won't wake unless I open Lid&press power button
I have an Inspiron 15R (5537) that has all the latest drivers with Dell BIOS A01 (Windows 8). I have the options for closing the lid set at "Do Nothing" for both battery and plugged in, however no matter what I try, when the lid is closed I can't get the laptop to wake via USB keyboard or mouse.
Both the keyboard and mouse have the wake option enabled in their hardware settings. I also have wake from USB enabled in the BIOS.
The interesting thing is that if I put the computer to sleep with the lid open, I can make it wake it from the keyboard or mouse. But with the lid closed, the only way to wake it up is to open the lid and press the power button.
Lid Open : CAN wake from USB Keyboard/Mouse.
Lid Closed : Won't wake unless I open lid and press power button.
I am not able to wake up my new laptop from sleep via USB mouse or keyboard. I would like to be able to do that because I usually keep my laptop lid closed, so the power button is not immediately accessible. I've searched the forums here and found similar issues with other models, and at least with the Inspiron 17R the problem was recently resolved with a BIOS update. I had no issues when using the same USB mouse and keyboard on an old XPS 8000.
Now for the details:
Model: Inspiron 15 (3521) BIOS: A06
USB Wake Support: Enabled
Operating System: Windows 8 Enterprise 64-bit Keyboard: Microsoft Natural Ergonomic Keyboard 4000 Software: Microsoft Mouse and Keyboard Center Mouse: Logitech Performance Mouse MX Software: Logitech SetPoint
If I go into Device Manager, and look at various devices, I see the following:
Human Interface Devices HID-compliant consumer control device - no Power Management tab HID-compliant device - no Power Management tab Logitech HID-compliant Unifying device - no Power Management tab Logitech Unifying USB receiver - no Power Management tab Microsoft Hardware USB Keyboard - "Allow this device to wake the computer" grayed out USB Input device - "Allow this device to wake the computer" grayed out
Keyboards: HID Keyboard Device - no Power Management tab Microsoft USB Natural Ergonomic Keyboard 4000 - no Power Management tab
Mice and other pointing devices: HID-compliant device - no Power Management tab Logitech HID-compliant Unifying Mouse - no Power Management tab
Universal Serial Bus controllers: Generic USB Hub - "Allow this device to wake the computer" grayed out USB Composite Device - no Power Management tab USB Root Hub - "Allow this device to wake the computer" grayed out USB Root Hub (xHCI) - "Allow this device to wake the computer" grayed out
If I go into an Administrator command prompt, I get the following:
powercfg /deviceenablewake "Logitech HID-compliant Unifying device": You do not have permission to enable or disable device wake. powercfg /deviceenablewake "USB Root Hub": You do not have permission to enable or disable device wake.
From what I've been able to find online, I should be able to enable "Allow this device to wake the computer" in the Power Management tab of various devices in Device Manager, especially the USB Root Hub devices, and possibly the Logitech USB and Microsoft keyboard devices. I assume if I can get that enabled, things might work as expected.
I bought a new Acer E5-571-5552 recently, it came with Windows 8.1 64bit. One of the ways I use my laptop often is in "docked mode", basically connect it to external monitor via HDMI, and external USB mouse & keyboard. I set the windows power options for "close lid" to do nothing, then it works fine like a desktop. This works fine with all other laptops I've used in the past (Lenovo, HP, Toshiba...etc). But this new Acer has trouble waking from sleep, the USB keyboard & mouse only light up, but doesn't wake up the fan/drive/monitor. I have to open the lid and press a key on the laptop (USB keyboard/mouse still doesn't).
I've opened case 3601882U and chatted with 2 agents, one had me update to latest BIOS 1.11 which didn't resolve it. The other tried to insist it was a limited feature, that the Acers had to have lid open to wake up the computer from sleep. I think this is a broken feature. Is this true for all Acers, or just this windows 8.1 model?
Just received a brand new Inspiron 17R SE 7720 and it won't come out of sleep mode after the lid has been closed. Power's fine (battery and mains lead) and sleep mode when the lids up is fine. If I set the power management to hibernate when the lid is closed that's fine as well.
Quick resumption of services via sleep mode is important to the way I work.
My wife and daughter both have Dell Inspiron 1525's. My daughter's works flawlessly while my wife's has one irritating glitch. When the lid is closed, instead of going into sleep mode, it reboots itself. It doesn't complete itself though it always stops at the "windows shutdown improperly how do you want to restart" or something like that screen...it's the dos screen that says do you want to start windows normally or in safe mode, etc.
When it does this it never shuts off so I'll get home from work or I'll get up in the morning to find the fan has run all night...It was purchased in august and I'd hate for my wife to prematurely burn this thing up.
I've gone into ms config and one by one tried to isolate what the problem could be. Sometimes I have it narrowed down or actually got the culprit because once in awhile it'll do what it's supposed to do....then next time the lid gets closed it goes back to the existing problem.
My computer will load to the main ID sign in screens, but the mouse and keyboard seem completely unresponsive. The only response I do get, is when the the screen goes into power save, touching the keyboard will cause it to wake up. But that is the ONLY response I can get. How wierd is that? Mouse, on board and external, are unresponsive. I can not so far get to safe mode or anything else, neither F2 or ALT+ F10 do anything on boot.
Previously, I was useing the laptop, including firefox, audacity (minor audio program) notepad and media player. I plugged in my USB mp3 player, and the second I made contact, blue and white vertical lines filled the screen. I forced off, subsequent boots gave only a completely black screen. With instructions from Acer's, I removed all power sources for 20 minutes and rebooted, and now can get to as mentioned the sign in screen, but that is all. Alt and F10, and F2 during boot seem unresponsive. I am assuming that the drivers for the keyboard and mouse are corrupted. I even tried an external USB mouse, no luck. I don't have a UBS keyboard to try
The CD Rom is still responsive, It will eject, and you can hear it reading a disc. Please let me know what I need to try next. IF the keyboard would respond, I could do erecovery, but .. well. No key board. I looked on Acers' site for Kb/Mouse drivers, but didn't see anything, and I"m not even sure how I'd install then from a disc anyway.
Just bought the new Inspiron 7537 with NVIDIA graphics card. The issue is when I try to wake it up after the laptop in a sleep mode, only the keyboard is light but the screen is black. I have to press the power button to shut it down.
I have a new Inspiron 15 (3521) running Windows 8.
I'm using it as a desktop replacement, so it's got an external keyboard/mouse/monitor plugged in, it's plugged into AC power, and I keep the lid closed.
I have the Windows power management set up so that if the laptop is on AC power, it should never go to sleep. I also have it so that if the lid is closed, nothing should happens.
So here's the problem: If I manually tell Windows to sleep, after I wake it up again, it'll go back to sleep on its own after 2 minutes of no activity. It'll keep doing that, until I open the lid and close it again, and then there won't be any problem until the next time I manually put Windows to sleep again. I can reproduce the problem every time. I'm not sure why it does this, or why it chooses 2 minutes of idle time before sleeping.
I've got the most recent BIOS and all the latest drivers from Dell.
Is this a known bug? Or is there something I'm missing? I couldn't find anything else in the Windows power management control panel, nor in the Intel graphics settings utility.
I've had my Dell XPS M1530 Notebook for just over a year now and I've been having a problem with the lid and getting the notebook to sleep when closed almost since day one!
Essentially, closing the lid does not put the computer to sleep! The screen stays on and the computer stays on. I've checked in the power options and they are all correctly configured to sleep, but I've also tried configuring them to hibernate but this still does not work. I've tried almost all of the software options and settings that I can think of and also opening up the computer to see if there were any loose connections, but everything seems fine!?
My 1410 has a very strange problem. If I put it to sleep with the lid open, it will properly stay asleep for hours and hours.
However, if I then close the lid, it will always wake up within 5 minutes (I can tell by the status lights). This happens regardless of the lid-closing action I have specified in Windows (hibernate, sleep, none).
If I tell it to hibernate on lid-closure, it will hibernate properly. If I tell it to sleep on lid closure, and close the lid, it will go to sleep and then quickly wake up again. What the hell could be doing this, and how can I fix it?
The laptop is a bone-stock aspire 1410, running windows 7-64, with up-to-date drivers and the latest BIOS (happened with old BIOS too).
Is there a way to put my Inspiron 15Z laptop into sleep mode by using only the keyboard? I know that I can do it by using Alt - F4, but that method requires me to close all existing open applications - would like to do it directly and not have to close down everything.
I have a Dell XPS 17 l702x 3D model. I hve been having issue on sleep mode for the past few weeks. Whenever I put it in sleep its fine, however when I press power button to wake up from sleep I get blank screen. The power button lits, the hard drive spin for a sec then stop and screen stays blank. Only way to get out of that is to force shutdown and restarting. Its same when hibernating, fails to wake up.
On a side note BIOS is upto date and my laptop is still under warranty.
I've got a Dell Inspiron 1420 with XP, bought in Malaysia almost 5 years ago. It was working fine till a month ago when the keyboard and touchpad started malfunctioning. I used an external keyboard and mouse to over ride the problem but from time to time, it acts as if a button on the built in keyboard is being pressed (for instance ctrl on the laptop is being held down so when I type the letter "f" on the external keyboard, I end up opening the Search tool). I don't know the internal mechanism of this laptop, but is there a way I could disable the laptop's keyboard and touchpad, and continue functioning only through the USB external keyboard and mouse? I tried uninstalling the drivers.
I have been getting BSOD seconds after waking up from a long sleep. I try sleeping it again on the restart and waking it up, but there's no BSOD. Anyone having this problem ? I checked my event viewer and this is what I got.
Suddenly, would not resume from sleep when the lid was opened - whether or not the power was plugged in. Long pressing the power button restarted windows but as expected an error message was in the event log "System did not shut down properly..." Re-installed Windows 8.1 64Bit Pro from scratch - totally clean re-install. Now - goes to sleep without any problem.
However, on opening the lid only wakes up if the power plug is not plugged in.If the power plug is plugged in the laptop does not wake up.It is extremely disappointing to have paid big bucks for an excellent laptop to be let down by this problem within a month. I suspect a hardware issue. I am seriously considering returning this to Dell and looking elsewhere. I would think that customer support for products under warranty would be available over the weekend..but that doesn't seem to be the case. I have to wait till Monday!All drivers are up to date and the latest BIOS updated (A07) is installed.
I have a late 2011 model XPS 15 that no longer wakes up from sleep or hibernation mode, at least only the screen doesn't. The computer will start up but the screen stays black, not even the backlight will come on. I can hear it working but nothing happens.
I'm having a wake up from sleep mode problem with my DELL VOSTRO 2521 since some months.My pc has two graphic cards: Intel 4000 and ATI AMD Radeon.I've tried many solutions but I do have this problem even today.When I shut the computer down with the sleep option or when I close the lid, sometimes the pc even refuses to sleep, when it sleeps it won't wake up unless I hard turn off it using the on/off button.
I tried the solutions proposed in the following link and many other ones:
1. Power management tab solutions: Allow this device to wake the computer... 2. Selective startup and services desabling 3. Use Powercfg command to check the issue 4. Control panel>Power options>change when computer sleeps>change advanced power settings> Sleep> ... > Multimedia
I see some people talk about the BIOS, to check its settings for sleep, to disable the BIOS setting "USB wake up" . I didn't try it cause i'm not sure about the result.
Also in Device Manager, to go to Keyboards, right click on the Keyboard device, click on properties, Click on the Power Management tab, and click the check box: "allow this device to wake the computer." Uncheck the box that say's "allow the computer to turn off this device to save power.
And to do the same as above for the "Mice and other pointing devices." But I can't do with my Keyboard, cause there is no Power Management tab on mine.
Lately my Acer will not wake up from sleep, has been shutting down on its own losing all my saved open windows sometimes not even leaving a history I can recover. Now it is disabling the wireless adapter so I am not able to be online until it reboots. I don't have an ethernet port so I have no other option. A Google searched revealed to update the Power Management Software but I am not able to locate how to do this.
I've just purshased a new Acer Aspire E5-771 (IGP, not Nvidia).
When I get into deep sleep, it can wake-up normally. I mean that after pressing power button and booting Windows, it comes back to my opened session.
But wen I get in simple sleep (close the lid or press Alt+F4), it cannot wake up. Let me be precise. Wen it is in simple sleep, the orange LED is blinking. If I open the lid, nothing happens. If I press a keystroke, the LED becomes quickly blue and then switches off (1/10 second). No noise, no image. Nothing else happen. I have to press power button to switch on the computer, but I lose my session and have to boot all of Windows.
It does this from the beginning, even with my updated drivers and with the last 1.15 BIOS.
I have a Precision m6700 that I'm trying to install OS X Mountain Lion on. The biggest problem I have at the moment is that the laptop won't wake from sleep.
It goes to sleep okay. With the slowly pulsating light on the power button, but when I try and wake it up the machine goes into a loop of trying to start and then turning itself off after a few seconds. I suspect it's something to do with ASF and Intel Management Engine getting confused by OSX. Or OSX not doing something it needs to before the machine enters sleep. In the bios log I see 'ASF2 force off' events that match the time and frequency of the wake attempts. How do I find out what is generating these alerts?
Alternatively, is there any way to turn ASF or Intel Management Engine off? There is a yellow sticker in the battery bay that says 3 ME DISABLED. From what I've read elsewhere this indicates that the Intel Management Engine is permanently turned off on this laptop. Why it's generating ASF alerts at all!?
I've also trying the CCTK tool with --asfmode=off. This reports that asfmode isn't available on this laptop.