Acer :: 5100 Keyboard/Mouse Not Responding Except To "wake"
Feb 25, 2009
My computer will load to the main ID sign in screens, but the mouse and keyboard seem completely unresponsive. The only response I do get, is when the the screen goes into power save, touching the keyboard will cause it to wake up. But that is the ONLY response I can get. How wierd is that? Mouse, on board and external, are unresponsive. I can not so far get to safe mode or anything else, neither F2 or ALT+ F10 do anything on boot.
Previously, I was useing the laptop, including firefox, audacity (minor audio program) notepad and media player. I plugged in my USB mp3 player, and the second I made contact, blue and white vertical lines filled the screen. I forced off, subsequent boots gave only a completely black screen. With instructions from Acer's, I removed all power sources for 20 minutes and rebooted, and now can get to as mentioned the sign in screen, but that is all. Alt and F10, and F2 during boot seem unresponsive. I am assuming that the drivers for the keyboard and mouse are corrupted. I even tried an external USB mouse, no luck. I don't have a UBS keyboard to try
The CD Rom is still responsive, It will eject, and you can hear it reading a disc. Please let me know what I need to try next. IF the keyboard would respond, I could do erecovery, but .. well. No key board. I looked on Acers' site for Kb/Mouse drivers, but didn't see anything, and I"m not even sure how I'd install then from a disc anyway.
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Jan 24, 2015
I bought a new Acer E5-571-5552 recently, it came with Windows 8.1 64bit. One of the ways I use my laptop often is in "docked mode", basically connect it to external monitor via HDMI, and external USB mouse & keyboard. I set the windows power options for "close lid" to do nothing, then it works fine like a desktop. This works fine with all other laptops I've used in the past (Lenovo, HP, Toshiba...etc). But this new Acer has trouble waking from sleep, the USB keyboard & mouse only light up, but doesn't wake up the fan/drive/monitor. I have to open the lid and press a key on the laptop (USB keyboard/mouse still doesn't).
I've opened case 3601882U and chatted with 2 agents, one had me update to latest BIOS 1.11 which didn't resolve it. The other tried to insist it was a limited feature, that the Acers had to have lid open to wake up the computer from sleep. I think this is a broken feature. Is this true for all Acers, or just this windows 8.1 model?
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Apr 13, 2013
I am not able to wake up my new laptop from sleep via USB mouse or keyboard. I would like to be able to do that because I usually keep my laptop lid closed, so the power button is not immediately accessible. I've searched the forums here and found similar issues with other models, and at least with the Inspiron 17R the problem was recently resolved with a BIOS update. I had no issues when using the same USB mouse and keyboard on an old XPS 8000.
Now for the details:
Model: Inspiron 15 (3521)
BIOS: A06
USB Wake Support: Enabled
Operating System: Windows 8 Enterprise 64-bit
Keyboard: Microsoft Natural Ergonomic Keyboard 4000
Software: Microsoft Mouse and Keyboard Center
Mouse: Logitech Performance Mouse MX
Software: Logitech SetPoint
If I go into Device Manager, and look at various devices, I see the following:
Human Interface Devices
HID-compliant consumer control device - no Power Management tab
HID-compliant device - no Power Management tab
Logitech HID-compliant Unifying device - no Power Management tab
Logitech Unifying USB receiver - no Power Management tab
Microsoft Hardware USB Keyboard - "Allow this device to wake the computer" grayed out
USB Input device - "Allow this device to wake the computer" grayed out
Keyboards:
HID Keyboard Device - no Power Management tab
Microsoft USB Natural Ergonomic Keyboard 4000 - no Power Management tab
Mice and other pointing devices:
HID-compliant device - no Power Management tab
Logitech HID-compliant Unifying Mouse - no Power Management tab
Universal Serial Bus controllers:
Generic USB Hub - "Allow this device to wake the computer" grayed out
USB Composite Device - no Power Management tab
USB Root Hub - "Allow this device to wake the computer" grayed out
USB Root Hub (xHCI) - "Allow this device to wake the computer" grayed out
If I go into an Administrator command prompt, I get the following:
powercfg /deviceenablewake "Logitech HID-compliant Unifying device": You do not have permission to enable or disable device wake.
powercfg /deviceenablewake "USB Root Hub": You do not have permission to enable or disable device wake.
From what I've been able to find online, I should be able to enable "Allow this device to wake the computer" in the Power Management tab of various devices in Device Manager, especially the USB Root Hub devices, and possibly the Logitech USB and Microsoft keyboard devices. I assume if I can get that enabled, things might work as expected.
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Dec 3, 2012
So I have an Inspiron 17R SE 7720 that has all the latest drivers with BIOS A11 (Win 7 Ultimate x64)... I have all the power settings configured for correctly for sleep (no hybernate), however no matter what I try, I can't get the laptop to wake when the lid is closed via USB keyboard.
I'm using Logitech's Wave MK560 combo (unifying receiver) - both the keyboard/mouse have the wake option enabled in their hardware settings. I also have wake from USB enabled in the BIOS.
The interesting thing is that if I put the computer to sleep with the lid open, I can make it sleep/wake it from the Logitech devices. With the lid closed, I can only make it sleep - the only way to wake it up is to open the lid and press the power button.
Cliffs Notes:
Lid Open : CAN sleep/wake from USB Keyboard/Mouse
Lid Closed : Can ONLY sleep - won't wake unless I open Lid&press power button
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Aug 20, 2013
I have an Inspiron 15R (5537) that has all the latest drivers with Dell BIOS A01 (Windows 8). I have the options for closing the lid set at "Do Nothing" for both battery and plugged in, however no matter what I try, when the lid is closed I can't get the laptop to wake via USB keyboard or mouse.
Both the keyboard and mouse have the wake option enabled in their hardware settings. I also have wake from USB enabled in the BIOS.
The interesting thing is that if I put the computer to sleep with the lid open, I can make it wake it from the keyboard or mouse. But with the lid closed, the only way to wake it up is to open the lid and press the power button.
Summary:
Lid Open : CAN wake from USB Keyboard/Mouse.
Lid Closed : Won't wake unless I open lid and press power button.
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Sep 17, 2014
I've been having problems with this device since the day I bought it. The second day I owned it a bad pixel jumped onto the screen. After pushing it for some time physically on the surface of the screen it dissapears for another day or two.
But my biggest problem is taht sometimes touchpad simply stops responding to any gestures or mouse cursor keeps shaking on my screen. The only ting I can do is turn off the whole touchpad and wait for it to repair itself.
Also it happens that for no apparent reason my notebook behaves like as if I had been pressing CRTL button all the time, while I dont do it at all. Pressing S key alone makes it run into save options. Left clicking on the page makes it open in a new bookmark.
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Nov 25, 2014
i have an acer aspire v5 122P. all of a sudden the keyboard has or is not responding that is unless you hold the relevent key down for what seems like minutes certainly cant type normal speed.
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Jul 22, 2008
how to replace the keyboard? My daughter spilled spaghetti on the keyboard and some of the keys doesn't work anymore . If anybody knows how to replace it with photos and instructions I would appreciate it a lot.
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Oct 11, 2008
I have an Acer 5100, and my Keyboard, and Mouse stop working.
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Jun 23, 2008
My touchpad and keyboard quit working all of a sudden. I tried to reboot and I can't select the safe mode choice cause the arrow keys on the keyboard don't work. Some people suggested that I remove the battery and reboot, and again nothing.
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Oct 3, 2014
On my keyboard there are 4 buttons to the right of the power key and lights...
Looks like 1.Mail, 2.a Globe, 3.a "P", 4. an "E"
How to use?
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Oct 24, 2007
THe Keybaord and touch pad stopped responding, put in a USB mouse, and that works. It crashes when you try to shut down, and holding down the on/off switch does nothing (the whole keypad has died, but lights still work).
Remove battery, and reboot, F2 works to get into BIOS. Alt F10 does nothing on bootup so i can return to factory defaults.
Press F8 and boots into safe mode, keyboard and mouse work fine. Reboot into normal mode, keyboard and mouse no longer work (mouse works if you moce it as windows starts to load, then it just stops). Have to remove battery to reboot.
Complety removed all partitions and formatted, then tried to restore with my backup disks made long ago, but as soon as windows boots, same problem.
Alt F10 still no longer works on bootup, although it is enabled in the BIOS.
It is an Acer Travelmate 2310,
I have even tried to install a new version of XP, from a standard disk, but half way through install, keyboard stops working.
The fact it works in safe mode tells me it's cant be dodgy wiring, whcich usually means driver problems, but the fact ti does it with restore or new install is very confusing.
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Aug 31, 2009
I just received the HP HDX16T premium series. and downgrade to Windows XP sp3. Suddenly the keyboard stop responding. All keys are not working all at. It was working fine under the manufacture preloaded Windows Vista home. is there ENE CIR windows xp driver.
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Jan 28, 2014
I have an HP Pavilion dv7 -4053 and noticed this week when entering data into a works database that my right arrow and down arrow no longer respond, up and left work fine. checked drivers etc. Tab had not been responding but is now working.
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May 24, 2009
My keyboard and trackpad on my Compaq Presario CQ60 notebook are not responding and don't have any external devices to see whether this is an internal matter. Cannot restart in Safe Mode as keyboard does not respond, however it allows me to type in my password to access vista! I think I have just locked the computer, but don't know how to unlock it, various forums have specified reinstalling drivers etc. but I am unable to do this with no working keyboard and do not know how whether I have pressed a combination of keys which have caused this. I am not sure whether this is a Vista problem or a Compaq/HP problem.
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Feb 23, 2013
I have recently updated the BIOS on my E530 laptop to version 2.08 (the previously installed version was 1.xx, probably 1.37 as far as I remember, but am not sure about the exact version..). After the update the laptop keyboard and touchpad stopped working in Windows.
The keyboard does, however, work in the BIOS and both (keyboard and touchpad) work when the computer enters the Windows-startup-screen (where it suggests to fix hard drive errors etc.).
I am using Windows 8 all along and before I never had problems with my hardware. Now both the keyboard and touchpad are recognized in Window's Device manager, but are known to have troubles. There is also a PCI Device recognized in the category "Other devices", but it's missing any drivers (I wonder if there is a connection..). All those three are recognized as such by the Lenovo Solutions Center as well.
I have tried reinstalling the UltraNav drivers, but it wouldn't work. Also, I've tried finding any possible configuration regarding my problem in the BIOS, but was unsuccessful. If I attach an external mouse or keyboard, they work. I really don't know what else to do to get my laptop's keyboard & touchpad working!
The complete description of my laptop is: ThinkPad Edge E530 (3259-HLG), running Windows 8 (x64).
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Apr 2, 2013
I've had my laptop since 2011. Whenever I would press the number 7 key it would repeat endlessly. Also, now when I press a key in the row beneath the numbers row, the 7 repeats itself all across my screen. What could be the problem. Is there a way for me to adjust this problem?
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Aug 1, 2013
I bought a Lenovo G580 laptop this march and now I have some problem with my keyboard. It is behaving strangley. Some keys are not responding and some keys are giving me two charecters. For example, when I press T, it writes R and 5 and the key I is not responding. I did system restore, last known good configuration, repair etc, but the problem is still there.
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Dec 17, 2014
We have a problem of keyboard with many Dell Latitude e3540 . Some keys randomly stop responding . We have updated the firmware to version A08 but unable to fix it. Also reinstall the driver keyboard controller with the same result .
The only thing that can solve the problem was momentarily disconnecting and reconnecting the keyboard . Likewise, the problem usually returns . The local support Dell keyboards we changed several times but the problem persisted.
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Aug 10, 2014
I have a problem with my notebook. When I power my device everything is fine, but after ... let's several minutes sound disappears. The strange thing is that "mute button" on my keyboard is not responding too, when I hit it theres no orange light and one the screen appears a lvl of volume ( normally it should be a crossed volume lvl). When I want to play Spotify or something like that it says that my Audio card is used by another program... The funny thing is that when I did something like "stress test" (I played Spotify when sound worked just after system start) sound was working for about 6 hours and everything was fine.
System: Windows 8
Model: Notebook HP Pavilion g6-2310sw
Also I'd like to add that every system restart fixes that problem but only for a while (several minutes).
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Jun 19, 2008
i have a ACER Travelmate 2482WXMi, i have done a fresh install of windows XP home, i have done a full format of the hard drive, but i have issues the touchpad will not work only in safe mode. I have installed most of the drivers through safe mode, but the mouse will only work when i connect an external mouse when it's in normal mode.
Also i do get some bad sectors on the hard drive, and it takes over 2mins to shut down the comp. I havent installed programs yet, except PC Wizard 2008. Also the laptop is not the base model with 512MB ram i have added a 1gb stick and it works fine. I am thinking maybe its the hard drive. If
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Jul 29, 2009
I had to reinstall win xp (media center) at my dell XPS m2010 - everything works fine but the keyboard and mouse stopped working after installing Wireless internal 350 device.
How could i get my laptop to work again? I mean keyboard and mouse. Everything starts up right just that the keyboard wont connect because of the bluettoth driver download.
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Jan 14, 2015
I lost my original hard drive. I Installed a new 500 GB SSHD in Pavillion DV6 1030US. I can not scroll with the original mouse pad and when I type I am experiencing jumping words and lines.
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Feb 17, 2013
I've got a Dell Inspiron 1420 with XP, bought in Malaysia almost 5 years ago. It was working fine till a month ago when the keyboard and touchpad started malfunctioning. I used an external keyboard and mouse to over ride the problem but from time to time, it acts as if a button on the built in keyboard is being pressed (for instance ctrl on the laptop is being held down so when I type the letter "f" on the external keyboard, I end up opening the Search tool). I don't know the internal mechanism of this laptop, but is there a way I could disable the laptop's keyboard and touchpad, and continue functioning only through the USB external keyboard and mouse? I tried uninstalling the drivers.
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Jul 16, 2013
My Thinkpad boots successfully but then I cannot use either the keyboard or the mouse. No input at all possible. Even alt ctl del does not work. I have rebooted many times. I tried booting in SAFE MODE but that has not worked either. I do not have a recovery DVD at this location.
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Aug 8, 2014
I have a Lenovo G510 and Windows 8.1. I can´t use keyboard and mouse at the same time. When i typing the mousepad locks. I guess this is a feature but I wan´t it turned off but I don´t know how to do that.
I have tested with the drivers for Windows 8.1 and Windows 8, listed here: [URL] ....
I then even tried with installing the driver for Windows 8 from: [URL] ....
But when I got through the installation process the "installation program" says the driver couldn´t be installed.
I tried with the advice in this thread: [URL] ....
but I have synaptics 7.5 and not 7.4. I also tried fixing with the register but didn´t find the entry PalmKms. I did do find other entries with Palm.
I see this as a major problem since it makes me completely unable to use any program that require simultaneously use of the keyboard and mouse. Therefore I guess that must be a solution for this?
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Apr 22, 2009
I have a problem on my xps M1530, that sometimes when i am typing the mouse pointer automatically moves backwards or opens another window that ihave minimised, even though i am not touching the mouse pad.
it's really annoying as sometimes I don't realise it happens and it ruins what i was doing.
It seems to automatically move the text to where the mouse is pointing on the screen if you know what i mean. So i think somehow the mouse automatically positions and clicks itself. any ideas?
Has anyone come across this problem before? PLEASE HELP!. THANKS
'this is an example of winghat happens as i am typ'
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Sep 6, 2014
I have a Yoga 2 11. It seems that all of a sudden that Lenovo Transition is not disabling the mouse and keyboard until the computer is in the full tablet mode. It used to disable these features in stand mode so when the computer is sitting on the keyboard, it's not pressing any keys. But it's not working anymore. I have uninstalled the program, re-downloaded the software from lenovo, installed it, and also checked for updates. I also tried both drivers for windows 8 and 8.1 ....
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Jul 1, 2010
I have never used a laptop before (I prefer to work on a server machine) but am considering one at present.I'm looking at a Vostro 3500 but that could change.
1) Can I use a standard USB keyboard and mouse with such a laptop? (No need for special devices!)
2) Are there any problems with PS-2 to USB adaptors connecting keyboard and mouse to a USB port? (Yes I have a few keyboards and mice in storage!)
3) Can I install a standard out of the box version of Windows 7 Ultimate (already licensed) on the Vostro 3500?
4) I saw reference somewhere to touch screen control in Win 7 coming sometime. What are the release plans for such capabilities in Dell laptops?
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Jan 9, 2009
have found the keyboard on its own for a bargain price, however it does not come with the USB bluetooth adaptor, just the keyboard on its own.
My question is will the keyboard (and the mouse if I ever buy it seperately) work with my Studio 15's built in bluetooth?
I have googled for ages on this but can't get a definitive answer. There have been mentions of 'no' some people say yes but you have to change the bluetooth stack e.t.c.
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