Dell :: Keyboard :: Mouse Pointer Automatically Moves Backwards
Apr 22, 2009
I have a problem on my xps M1530, that sometimes when i am typing the mouse pointer automatically moves backwards or opens another window that ihave minimised, even though i am not touching the mouse pad.
it's really annoying as sometimes I don't realise it happens and it ruins what i was doing.
It seems to automatically move the text to where the mouse is pointing on the screen if you know what i mean. So i think somehow the mouse automatically positions and clicks itself. any ideas?
Has anyone come across this problem before? PLEASE HELP!. THANKS
'this is an example of winghat happens as i am typ'
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May 27, 2013
Sometimes my cursor changes into a shape that's not in the list of possible mouse pointers and I can't print screen it, because it's not in the image when I search it..
It looks like this: 2small white triangles with a white line in between. Sometimes they point left and right, and my pc starts scrolling sideways, and sometimes they point up and down and it starts scrolling downwards.
I updated a lot of drivers and restarted my pc. I scanned for viruses, but nothing could be found.
It happens with or without a mouse inserted. It's really annoying, because surfing on the internet becomes frustrating.
O yeah, that pc doctor from the dell site did not find anything either.
It's a relatively new inspiron laptop (less than a year) and I have this problem since the beginning.
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Jul 18, 2007
I am using a Acer 5610 with Vista and a touchpad. Often when I am moving my pointer over a list of files, with the touchpad, the pointer drags and drops files without clicking. Very annoying. I undo alot of unwanted moves. Acer email support does not respond....
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Oct 4, 2009
I've noticed that sometimes after using the pointing stick for a while that if I let go, the mouse pointer will continue to move in a direction on its own.
It will only last for a few seconds but it is annoying when trying to scroll through documents and such. Is this a touchcheck problem or a driver problem? Or is it hardware?
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Feb 11, 2013
I recently got my Inspiron 15R SE, but the problem is that my touchpad mouse pointer speed gets reset after every reboot. I updated and triend reinstalling it but no change. It is Elan touchpad but named as dell touchpad.
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Dec 11, 2014
Got an issue with new Dell Precision M3800 + HD 3100 Dock. My issue with with the mouse pointer. After using the laptop for 2-3 hours, I'm getting an issue in which the mouse pointer will jump over text boxes (does this in any browser, when trying to click in the formula field in excel, even when clicking in this dialog box to type). Basically what's happening is the mouse pointer thinks the text box is higher than it really is.
So, if I go up to the address bar from under, as I pass over the bar, the arrow changes to a text cursor, but jumps above the actual address bar...if I click, I can type in the bar. If I keep going, eventually the arrow pointer will come back, but it will jump back down to the actual top of the address bar. In the case of typing in this box for posting, in order to get the cursor here " ", I have to click where I have the star above (in the word "can").
It just seems like something is very out of sync, and I'm thinking it has to do with the graphics card or some resolution setting. I have an Acer V246HL set to 1920x1080 + a Viewsonic VA2746M set to 1920x1080 as well. Only fix I've found so far is to reboot. I've messed around with the resolution numerous times. This issue only appears when connecting multiple monitors (which is a necessity). I did not have this issue w/ my previous laptop, which leads me to think this is not a monitor issue either
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Aug 27, 2014
i have an hp 15-g019wm laptop. product # f9h60ua#aba , serial # cnd4060kxc. when i turn it on i am able to input my password on the lock screen but then i get a black screen with nothing but the mouse pointer on it. i've tried the hard restart several times with no results. i've also tried the repeated F11 button push but nothing happens. any tips? also im running windows 8 and the laptop is still under warranty.
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Apr 19, 2009
I run autoCAD2008 on macbookpro by parellel desktop. (I use apple wireless mouse)
I've found some problem, pointer speed on autocad screen is very slow. That's not work. But pointer speed on other app. in windows is OK. It's only lack on autoCAD screen.
I've tried it on VMware. It's a same problem.
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Oct 26, 2013
I have a new hp chromebook 14 purchased from hp six weeks ago. I have only had to charge it a few times but each time i plug in the charger and put my finger on the touchpad the arrow/pointer jitters around the screen randomly.
I have resorted to using a usb wireless mouse when charging and this does not suffer the same problem. Should i contact hp as i have a three year warranty.
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Oct 11, 2014
Just had my Aspire E15 for a month and even though the power supply lights are on it fails to start up and just have a blank screen with the pointer mouse on.
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Oct 21, 2014
Recently started having a problem with the mouse pointer randomly jumping all over the screen. It's gotten so bad that I can't even use the computer at this time because the pointer won't stay in the same place long enough for me to type or select anything. I typically use the laptop in the screen forward configuration so I don't use the touch pad and nothing is touching it. I use the touchscreen about half the time and use an external USB mouse the rest of the time. It makes no difference which method I use or whether the external mouse is connected or not. as my fancy 4-month old laptop is essentially useless at this point.
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May 9, 2014
I am using lenovo g400s touch laptop( i5 3230 m processor...4 gb ram....500 gb hdd). My mouse touch pad is not responding properly......mouse pointer does not move....sometimes .does not respond to taps...and scrolling is also not functioning properly..... I am forced to use an external mouse...
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Oct 19, 2013
I have blank screen, only mouse pointer working after windows 8.1 upgrade on HP Pavillion 15-e005sv.
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May 1, 2012
Seriously sick of randomly clicking because my hands are too fat. I know that my previous dell had an option where it would automatically shut off the trackpad if an external mouse was detected. Is that available on the 13?
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Sep 10, 2014
The "Disable touchpad when external mouse is connected" button is not on my Settings menu for the touchpad.
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Aug 11, 2011
I have a ThinkPad Edge 11
It came pre installed with synaptics 15.0.24.0 and windows 7
When i move a window partially out of the screen, and i move the mouse on the edge the window is, it automatically moves the window back to the screen. Iwant to stop this.
aero snap is disabled.
this don't happen in safe mode, so is definitely some third party application?
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Jun 12, 2008
I had an inspiron 9300 a few years back, the build quality was exceptional, it was a great laptop, great speakers, nice keyboard, subwoofer, magnesium alloy construction.
DUAL COOLING SLOTS, a 6800 go video card which in those days was top of the line aside from the gtx.
The design was silver and white which was reminiscent of some apple laptops prior to this model of inspiron. Many didnt like the design and the white trim as they say. I was neither opposed to it or extremely fond of it but I thought it looked nice.
MORE IMPORTANTLY: the laptop had separate cooling for the laptop itself and separate cooling for the video card which kept the laptop very cool and allowed the inspiron to have a powerful graphics card.
Construction was superior...no flexing of the body and no flexing of the lcd panel, you could NOT press against the back of the lcd panel and make dimples on the front of the lcd screen. It was a very durable laptop. It was about 9 pounds and some would call it large and heavy but as I am not one to fall for those terms at that time I compared the size and weight to other 17 inch laptops and it could hardly be called big or heavy. I have to wonder what kind of weaklings cannot carry a 9 pound laptop?
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Jul 29, 2009
I had to reinstall win xp (media center) at my dell XPS m2010 - everything works fine but the keyboard and mouse stopped working after installing Wireless internal 350 device.
How could i get my laptop to work again? I mean keyboard and mouse. Everything starts up right just that the keyboard wont connect because of the bluettoth driver download.
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Feb 17, 2013
I've got a Dell Inspiron 1420 with XP, bought in Malaysia almost 5 years ago. It was working fine till a month ago when the keyboard and touchpad started malfunctioning. I used an external keyboard and mouse to over ride the problem but from time to time, it acts as if a button on the built in keyboard is being pressed (for instance ctrl on the laptop is being held down so when I type the letter "f" on the external keyboard, I end up opening the Search tool). I don't know the internal mechanism of this laptop, but is there a way I could disable the laptop's keyboard and touchpad, and continue functioning only through the USB external keyboard and mouse? I tried uninstalling the drivers.
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Jul 1, 2010
I have never used a laptop before (I prefer to work on a server machine) but am considering one at present.I'm looking at a Vostro 3500 but that could change.
1) Can I use a standard USB keyboard and mouse with such a laptop? (No need for special devices!)
2) Are there any problems with PS-2 to USB adaptors connecting keyboard and mouse to a USB port? (Yes I have a few keyboards and mice in storage!)
3) Can I install a standard out of the box version of Windows 7 Ultimate (already licensed) on the Vostro 3500?
4) I saw reference somewhere to touch screen control in Win 7 coming sometime. What are the release plans for such capabilities in Dell laptops?
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Apr 13, 2013
I am not able to wake up my new laptop from sleep via USB mouse or keyboard. I would like to be able to do that because I usually keep my laptop lid closed, so the power button is not immediately accessible. I've searched the forums here and found similar issues with other models, and at least with the Inspiron 17R the problem was recently resolved with a BIOS update. I had no issues when using the same USB mouse and keyboard on an old XPS 8000.
Now for the details:
Model: Inspiron 15 (3521)
BIOS: A06
USB Wake Support: Enabled
Operating System: Windows 8 Enterprise 64-bit
Keyboard: Microsoft Natural Ergonomic Keyboard 4000
Software: Microsoft Mouse and Keyboard Center
Mouse: Logitech Performance Mouse MX
Software: Logitech SetPoint
If I go into Device Manager, and look at various devices, I see the following:
Human Interface Devices
HID-compliant consumer control device - no Power Management tab
HID-compliant device - no Power Management tab
Logitech HID-compliant Unifying device - no Power Management tab
Logitech Unifying USB receiver - no Power Management tab
Microsoft Hardware USB Keyboard - "Allow this device to wake the computer" grayed out
USB Input device - "Allow this device to wake the computer" grayed out
Keyboards:
HID Keyboard Device - no Power Management tab
Microsoft USB Natural Ergonomic Keyboard 4000 - no Power Management tab
Mice and other pointing devices:
HID-compliant device - no Power Management tab
Logitech HID-compliant Unifying Mouse - no Power Management tab
Universal Serial Bus controllers:
Generic USB Hub - "Allow this device to wake the computer" grayed out
USB Composite Device - no Power Management tab
USB Root Hub - "Allow this device to wake the computer" grayed out
USB Root Hub (xHCI) - "Allow this device to wake the computer" grayed out
If I go into an Administrator command prompt, I get the following:
powercfg /deviceenablewake "Logitech HID-compliant Unifying device": You do not have permission to enable or disable device wake.
powercfg /deviceenablewake "USB Root Hub": You do not have permission to enable or disable device wake.
From what I've been able to find online, I should be able to enable "Allow this device to wake the computer" in the Power Management tab of various devices in Device Manager, especially the USB Root Hub devices, and possibly the Logitech USB and Microsoft keyboard devices. I assume if I can get that enabled, things might work as expected.
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Jan 9, 2009
have found the keyboard on its own for a bargain price, however it does not come with the USB bluetooth adaptor, just the keyboard on its own.
My question is will the keyboard (and the mouse if I ever buy it seperately) work with my Studio 15's built in bluetooth?
I have googled for ages on this but can't get a definitive answer. There have been mentions of 'no' some people say yes but you have to change the bluetooth stack e.t.c.
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Dec 3, 2012
So I have an Inspiron 17R SE 7720 that has all the latest drivers with BIOS A11 (Win 7 Ultimate x64)... I have all the power settings configured for correctly for sleep (no hybernate), however no matter what I try, I can't get the laptop to wake when the lid is closed via USB keyboard.
I'm using Logitech's Wave MK560 combo (unifying receiver) - both the keyboard/mouse have the wake option enabled in their hardware settings. I also have wake from USB enabled in the BIOS.
The interesting thing is that if I put the computer to sleep with the lid open, I can make it sleep/wake it from the Logitech devices. With the lid closed, I can only make it sleep - the only way to wake it up is to open the lid and press the power button.
Cliffs Notes:
Lid Open : CAN sleep/wake from USB Keyboard/Mouse
Lid Closed : Can ONLY sleep - won't wake unless I open Lid&press power button
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Aug 20, 2013
I have an Inspiron 15R (5537) that has all the latest drivers with Dell BIOS A01 (Windows 8). I have the options for closing the lid set at "Do Nothing" for both battery and plugged in, however no matter what I try, when the lid is closed I can't get the laptop to wake via USB keyboard or mouse.
Both the keyboard and mouse have the wake option enabled in their hardware settings. I also have wake from USB enabled in the BIOS.
The interesting thing is that if I put the computer to sleep with the lid open, I can make it wake it from the keyboard or mouse. But with the lid closed, the only way to wake it up is to open the lid and press the power button.
Summary:
Lid Open : CAN wake from USB Keyboard/Mouse.
Lid Closed : Won't wake unless I open lid and press power button.
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Jan 26, 2013
I have a DELL XPSL511z. Why every time I try to type of this computer the mouse jumps everywhere? I have disabled the track pad and it doesn't work. Is there some way to decrease the key sensitivity? This is a HUGE problem with this model.
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Oct 24, 2007
THe Keybaord and touch pad stopped responding, put in a USB mouse, and that works. It crashes when you try to shut down, and holding down the on/off switch does nothing (the whole keypad has died, but lights still work).
Remove battery, and reboot, F2 works to get into BIOS. Alt F10 does nothing on bootup so i can return to factory defaults.
Press F8 and boots into safe mode, keyboard and mouse work fine. Reboot into normal mode, keyboard and mouse no longer work (mouse works if you moce it as windows starts to load, then it just stops). Have to remove battery to reboot.
Complety removed all partitions and formatted, then tried to restore with my backup disks made long ago, but as soon as windows boots, same problem.
Alt F10 still no longer works on bootup, although it is enabled in the BIOS.
It is an Acer Travelmate 2310,
I have even tried to install a new version of XP, from a standard disk, but half way through install, keyboard stops working.
The fact it works in safe mode tells me it's cant be dodgy wiring, whcich usually means driver problems, but the fact ti does it with restore or new install is very confusing.
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Apr 24, 2013
I have a Precision M4700, Windows 7 Ultimate on which the touchpad and keyboard nubbin have become unresponsive ever since I installed a Mircosoft Wireless Notebook Optical Mouse 3000. The touchpad doesn't even appear in the device manager under the human input devices. Pro support at Dell is baffled. I've looked at the settings in the Dell Touchpad software and everything looks OK (e.g., Touchpad is not disabled). It's simply gone. It doesn't appear in the Bios or when we booted from a Windows 7 DVD. We well probably either have to send the system back or replace the motherboard? What is to prevent it from happening again?
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Jan 14, 2015
I lost my original hard drive. I Installed a new 500 GB SSHD in Pavillion DV6 1030US. I can not scroll with the original mouse pad and when I type I am experiencing jumping words and lines.
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Jul 16, 2013
My Thinkpad boots successfully but then I cannot use either the keyboard or the mouse. No input at all possible. Even alt ctl del does not work. I have rebooted many times. I tried booting in SAFE MODE but that has not worked either. I do not have a recovery DVD at this location.
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Aug 8, 2014
I have a Lenovo G510 and Windows 8.1. I can´t use keyboard and mouse at the same time. When i typing the mousepad locks. I guess this is a feature but I wan´t it turned off but I don´t know how to do that.
I have tested with the drivers for Windows 8.1 and Windows 8, listed here: [URL] ....
I then even tried with installing the driver for Windows 8 from: [URL] ....
But when I got through the installation process the "installation program" says the driver couldn´t be installed.
I tried with the advice in this thread: [URL] ....
but I have synaptics 7.5 and not 7.4. I also tried fixing with the register but didn´t find the entry PalmKms. I did do find other entries with Palm.
I see this as a major problem since it makes me completely unable to use any program that require simultaneously use of the keyboard and mouse. Therefore I guess that must be a solution for this?
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