HP Audio :: G60-535DX / Windows 7 Home Premium - Internal Microphone Inaudible

Dec 26, 2009

I am having problems with the internal microphone located at the top of the display on the HP G60 notebook PC, pre-loaded with the Windows 7 Home Premium operating system.  All OS, PC drivers and system ROM have been updated to current.
 
The sound it produces is at best barely audible or usually completely inaudible.  This is true when I use the internal Sound Recorder app as well as when I try to utilize Windows Live and Skype for either audio or video calls.  The fact it behaves this way using Sound Recorder proves it has nothing to do with firewalls or internet latency.  Also, I can hear and see the people I'm trying to communicate with just fine.
 
I first noticed the problem on an HP G60t system I purchased from hpshopping.com in early December 2009, which was a custom build and shipped to me.   I opened a case with support and they told me I would have to ship it back for repair or I could just return it.  I returned it.
 
Figuring I was just unlucky enough to get a bad system, I then went to Best Buy in late December 2009 and bought a second HP G60, this time a G60-535DX, which was similarly configured.  Guess what?  The exact same problem.
 
I have been researching these HP support forums and the customer reviews posted at bestbuy.com for the HP G60.  It seems many people are having the exact same problems.  I have tried all of the suggestions I have found, including the following, but nothing changes the fact the microphone quality on two HP G60 notebooks purchased from separate retail outlets / inventories is extremely poor and essentially non functional.
 
Updated HP Drivers and ROMUpdated Windows softwareUninstalled Conexant Pebble High Definition SmartAudio driver in Device Manager, then reinstalledUnplugged and removed battery, pressed power for 60 seconds, reassembledAdjusted Conexant Pebble High Definition SmartAudio driver property settings, including changing the Default Format, Exclusive Mode and Signal Enhancement settings.

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